ZaapTV HD809N User manual
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IMPORTANT SAFETY INSTRUCTIONS:
•Read and follow these instructions
•Heed all warnings
•Do not us this apparatus near water
•Clean only with dry cloth
•Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
•Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
•Unplug this apparatus during lightning storms or when unused for long periods of time.
•Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way,
such as the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
IMPORTANT SAFETY CONSIDERATIONS
The ZAAPTV set-top device requires careful handling to avoid potential damage to its internal parts. Be sure to follow these
requirements during transportation and installation. It shall remain readily accessible and operable. The apparatus shall not be
exposed to any dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
During Installation
•Do not place the ZAAPTV device in an enclosed area where the cooling vents are blocked or impede the flow of air through
the ventilation openings.
•Always connect HDMI, AV and Network cables before connecting the power to the device.
We recommend connecting your ZAAPTV device to a Powerline Surge Protector such as the Belkin SurgeCube.
CAUTION:
DO NOT PLACE ANYTHING ON TOP OF YOUR ZAAPTV SET-TOP DEVICE, ESPECIALLY OTHER HOME
ENTERTAINMENT COMPONENTS. BE SURE TO PROVIDE ADEQUATE VENTILATION TO PREVENT
OVERHEATING
•Install ZAAPTV set-top device, on a hard flat surface not prone to vibration or impact and not on top of another electronic
device
•Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus that produce heat.
•Installation of ZAAPTV device near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is
permitted as long as the air surrounding your ZAAPTV device does not exceed 40ᵒC
•Do not install the ZAAPTV set-top device in an area where condensation occurs.
•To prevent the temporary loss of data and cause a temporarily non-responding ZAAPTV device, do not plug the AC power
cord into an already switched on power outlet.
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INTRODUCTION
We congratulate you on receiving this ZAAPTV series high-definition All-Digital set-top box, one of the most compact
and advanced interactive digital IPTV set-top boxes available today. ZAAPTV™ has combined the extraordinary features
of IPTV with interactive menus, ease of use and almost endless options. This set top box comes with entertainment
package which allows you to install applications for example YouTube, browse the internet or download any App from
the Google Play store. Download the KODI application to enable you to watch whatever type of program from your
library or through additional addons.
OPERATION
Turning power on and off
Plug in the supplied power adapter to the electrical outlet and to the back of the ZAAPTV HD809 device. Use the
remote control to turn the device on (blue light). Pressing the power button again will put the ZAAPTV HD809 device
into standby or off mode (standby –red light).
SETTING UP YOUR ZAAPTV HD809 DEVICE
When you turn on your box for the first time you will prompted with the Setup Wizard. Follow the instructions on
screen.
1) Language –Set to English
2) Timezone –Select your City, typically Sydney, Canberra GMT +10
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3) Resolution –Select 720p for older Televisions or if you are uncertain. For new Televisions select 1080p.
4) Audio –Select PCM. Do not select HDMI pass-through as you will not have any sound.
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5) Network –Set to Ethernet if connecting ZAAPTV device to Modem by Cable, alternatively use Wi-Fi if not
using Cable. If selecting Wi-Fi, please enter your password now.
6) Your ZAAPTV HD809 device will now Restart and begin Loading. Please be patient as it may take up to 1
minute to load. During this time you will have a Black Screen on your Television.
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When you have submitted your form, our Technical Department will manually Authorise your device. You will see
the following screen upon successful Authorisation:
COMPLETING THE SERVICE ACTIVATION
Following the loading, you will be asked to enter your Product Activation Key also known as the PIN, Renewal PIN or
Voucher. This PIN can be found on your Tax Invoice Receipt from your place of purchase. If you are instructed to
Register your device with https://RegisterZaapTV.com , then follow the instructions included on the plastic card to
obtain your Voucher.
1) Click on Open Subscriptions
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2) Click on Add Subscription
3) Type in your PIN / Voucher –this is a 16 digit Alphanumeric PIN / Voucher
4) Press OK on the blue arrow. Your Service is now Activated.
CONGRATULATIONS. YOU ARE NOW READY TO
START WATCHING YOUR FAVOURITE TV SHOWS.
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SELF DIAGNOSE AND EASY TROUBLE SHOOTING GUIDE
Problem
Question 1: No video or picture?
Solution: Switch off your ZaapTV box for 5 minutes, check all cables and then
put the power back on.
Question 2: Picture through ZAAPTV breaks up constantly?
Solution: Call your Internet Provider to check whether you have exceeded your
download monthly data limit and to also check internet speed.
If No, please unplug ZAAPTV Internet Receiver and your wireless modem router
at the same time from the mains power.
Allow 10 minutes for both units to be off and then connect the power only to
your wireless modem router (Do not connect power to ZAAPTV yet). Allow 5
minutes for your wireless modem router to be on until all lights stop flashing,
then connect power to ZAAPTV internet receiver.
If the problem persists, call ZaapTV on 03 9005 5401 during business hours.
Question 3: Some channels stream ok, others break up (occasionally) and others
do not stream at all.
Solution: Technical issues from overseas affecting certain channels, be patient
transmission will resume when problem has been rectified.
Question 4: My ZAAPTV HD809 device is displaying Authorisation Required.
Solution: Please call our Office immediately on 03 9005 5401 or email us at
Your device will need to be Re-registered by us. Activating your device with
ZAAPTV (the manufacturer) directly will void any Support Agreements you have
with GlobeTV and you may incur a $65 Service Charge.
For more technical information, go to:
https://www.GlobeTV.com.au/faqs/
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FREEZING AND BUFFERING PROBLEMS
Many things can cause your ZAAPTV device to buffer and freeze whilst
streaming your Favourite Greek or Arabic TV Channels. Other Electronic devices
can also interfere with your modem’s Wi-Fi signal and this can significantly
affect the performance of streaming.
With the device being smaller and with the antenna being internal to the device,
it does not have the same ability to pick up weaker signals as that of an external
antenna.
You may not be able to eliminate the interference, buffering or freezing, but you
can minimise it.
Here are some quick tips for troubleshooting your home’s wireless
interference.
•Move your wireless Modem Router to another location preferably closer
to your TV where your ZAAPTV device is installed, especially if you are
using Wi-Fi and if the distance between your modem and ZAAPTV device is
more than 7m
•Place your modem on a desk or on top of an elevated shelf where the WiFi
signal travels better “downwards”
•Install a Wi-Fi range-extender or Powerline Adaptor. The Wi-Fi Range
Extender is typically setup in a central location in the home. However, we
prefer a Powerline adaptor instead as one of our preferred solutions.
•Unplug other electronics that may be interfering with your connection
such as cordless handsets, baby monitors,
•Enable channel auto-switching on your Modem Router. The best channel
for your WiFi is the one not being used by most other WiFi networks
around you (e.g. the neighbours). For example, if most other WiFi
networks are using channel 11, try using channel 1 or 6 in your modem’s
WiFi settings. Channels 1, 6 and 11 are the most ideal channels to use in
Australia.
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Here are some quick tips for troubleshooting your home’s wireless
interference continued
•Purchase a better Modem / Router which has Superior Performance and
Wireless Coverage than your ISP provided Modem.
•Replace your modem, if it is more than 3 or 4 years old
•Use an external USB Wi-Fi Antenna and connect to the USB on your
ZAAPTV device
•Use an AV Sender with IR Receiver. Connect an AV Sender (transmitter
unit) to your ZAAPTV device and install in the same room as your modem.
Connect the AV Sender (receiver unit) to the TV where you wish to watch
your favourite channels.
Our preferred solution to Wi-Fi connections:
if you are unable to move the modem closer to the TV
Use an Ethernet Cable to connect your ZAAPTV device to your modem
directly. You can do this yourself by running a ready-made Cat6/7 Ethernet
Cable from your modem to the ZAAPTV device or you will need to engage a
qualified Electrician to run an Ethernet Cable and have it installed
professionally with Wall Plates.
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STREAMING PROBLEMS? HOTSPOT YOUR ZAAPTV DEVICE TO YOUR
MOBILE PHONE
If you are experiencing streaming problems and don’t know if it is your Internet
Provider or the ZAAPTV device which has a problem, then you can try the
following to help diagnose the problem:
Power cycle your ZAAPTV device and Modem/Router
Unplug the power to your Modem/Router, unplug the Power to your ZAAPTV
device, re-connect the Power to your Modem/Router and wait 5 minutes for all
the led lights to stop flashing, then re-connect the power to your ZAAPTV
device. Check to see if you are still experiencing the same issues.
Using your iPhone as a Modem (Hotspot)
1. Open the Settings app, then select Mobile Data. See screenshots below.
2. Tap Personal Hotspot and set Personal Hotspot to On, so the slide turns
green.
3. If Wi-Fi and/or Bluetooth are off, iOS will ask if you want to turn them back
on.
4. Tap ‘Wi-Fi Password’ and enter a suitable password. You will need this
password later.
5. Now check the name of the hotspot listed under To Connect Using Wi-Fi.
Using your Android Phone as a Modem (Hotspot)
1. First, go into Settings > Network & Internet and look for Hotspot &
tethering.
2. Check for variations like Tethering,Mobile Hotspot and Tethering &
portable hotspot.
3. Tap Hotspot & tethering and you should see options for USB tethering,
Wi-Fi hotspot, and Bluetooth tethering.
4. Tap Wi-Fi hotspot > Hotspot name to add or edit the name.
5. Tap Security to and choose WPA2 PSK. The other option is none, which
isn’t advised.
6. Tap Hotspot password to add or update the password.
7. Press the Menu/House button on your Remote Control to go back to the
Main Menu of your ZAAPTV device.
8. Select a Channel to see if it is streaming ok. You may have to restart your
ZAAPTV device if it doesn’t play any channel.
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Setting up your ZAAPTV to work with Wi-Fi
1. Turn on your ZAAPTV device and wait for it to load
2. From the Main Menu, select Applications and press ok
3. Select Settings and press ok
4. Select Network and press ok
5. Select Wi-Fi and then select the name of your iPhone or Android Wi-Fi
Hotspot
6. Type in your password, to connect to your iPhone or Android
7. Press the Menu/House button on your Remote Control to go back to the
Main Menu
8. Select a Channel to see if it is streaming ok. You may have to restart your
ZAAPTV device if it doesn’t play any channel.
If you need to Factory Reset device, please follow the instructions:
https://globetv.com.au/hd709-software-updates
Following the Factory Reset, you will need to Authorise your device. If outside
office hours, please complete the online form.
We will need your Customer Number (CUSTxxxx) and the 8 digit Authorisation
Code: https://globetv.com.au/contact
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IF YOUR DEVICE IS SHOWING DEVICE STORAGE FULL MESSAGE OR IS NOT
STARTING
Solution: Please follow the Factory Reset Instructions.
MY REMOTE CONTROL IS NOT WORKING OR THE DEVICE IS NOT RESPONDING
Most Remote Controls have a Red or Green indicator light. When you press any
button on the Remote Control the LED light should light up.
If there is no light, try changing the batteries and ensure they are the correct
way around.
If the Remote Control light works and the device is not responding, then you
may need to either Pair the Remote Control (HD609, “X”) with your device or do
a Factory Reset on your device (HD809, HD709, HD609, “X”, LN6000). You can
find more information on how to do a Factory Reset on our website:
https://globetv.com.au/hd709-software-updates
Solution: Please follow the Factory Reset Instructions.
MY TV SHOWS THE ZAAPTV LOGO BUT THEN GOES BLACK
Solution: Please follow the Factory Reset Instructions.
I AM RECEIVING ERROR 404 OR CODE 0
This normally occurs when there is an Internet related problem, channel error
etc.
If you see any of these Error Codes on all channels, then follow the instructions
below:
1. Remove the power to your Modem/Router
2. Remove the power to your ZAAPTV device
3. Re-connect the power to your Modem/Router and wait 10 minutes
4. Re-connect the power to your ZAAPTV device and check the channels
again
If the problem persists, check your Modem/Router and confirm the Internet
Light is on. If not, you will need to contact your Internet Provider. If the Internet
Light is on and you are still receiving these errors, please contact our Office
through the GlobeTV website: https://globetv.com.au/contact
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