Zartek CDP-808 Operating instructions

Troubleshooting for Zartek Multi-user wireless intercom
CDP808: ZA610, 11, 13, 14
FAULT REMEDY
andset
has no
power
•
Check that the handset battery is inserted properly
• Reset the handset by remo ing and reinserting the battery
• Check that the desktop charger is plugged in and working.
Handset will indicate charging after a few minutes.
• Ensure that the 3 charging pins on the charging cradle are
not bent and the charging contacts on the handset not blocked.
• Battery may need replacing if damaged or older than 2 years.
andset
does not
charge
•
Check that the desktop charger is plugged in and handset
sitting well in the cradle.
• Reset the desktop charger by disconnecting and
reconnecting power plug.
• Red light should flash immediately when charging and
battery indicator on handset will fill after a few minutes.
Gatestation
has no
power
•
Check that the 12v DC power is working and connected well
at the back of the intercom.
• There is no polarity needed e en though it is 12 DC but
swapping the wires may be needed if there is a fault with this
feature.
• Check if the battery back-up is working by connecting on the
front inside of the intercom.
• If there is no 12 coming into the gatestation, the connector
block may be damaged and would need to be replaced.
andset
does not
ring
•
Check the ringing icons on the handset, there is a choice of
ringing, flashing and/or ibrate.
• Replace handset battery as may show charge but has no
current to operate.
• The 3 digit code entered into the gate station must be the
same as the code displayed on the handset. Handset may
need to be paired to the gatestation, refer to installers manual.
• Handset is out-of-range of the gatestation. Walk toward the
gate to get a better signal.
• Check that the gatestation antenna is not blocked by any
obstructions and connector and not damaged or loose.
• There may be interference from other wireless equipment
such as WLAN or cell phone boosters. Mo e the intercom far
away from these de ices or switch these de ices off.
andset or
Gatestation
•
Handset may be out-of-range of the gatestation. Walk toward
the gate to get a better signal or place the handset in a more

audio is
poor
andset or
Gatestation
audio is
poor
open or ele ated area.
• Check that the gatestation antenna is not blocked by any
obstructions and connector and not damaged or loose. There
should not be any walls, fences, trees etc within a few meters
of the antenna in the direction of the house.
• Disconnect the antenna; if there is a dramatic signal loss
then the antenna is working. If there is no change then either
the antenna or its connections are faulty.
• It is ad ised to use a booster handset, ZA-613-E, if there are
many walls and trees and the distance is around 100m.
• Change the supply by using a dedicated power supply as
there may be radio interference on the supply power.
• There may be interference from other wireless equipment
such as WLAN or cell phone boosters. Mo e the intercom far
away from these de ices or switch these de ices off.
Gate does
not trigger
•
The gatestation needs to be connected to 12v DC power for
the relay to work. Relay will not trigger if only using battery
back-up e en though the screen may indicate opening. Check
the 12v supply is working by disconnecting the battery back-
up or waiting a few hours to go flat.
• There are 2 trigger outputs. When on a call press A or B
button once to release trigger. When not on a call, keep A or
B button pressed for 3 seconds to trigger. Handset will
display acti ity.
• A 12v DC relay is needed to trigger lock A as the intercom
output is a oltage and the gate needs a contact input.
• It is also ad isable to use a relay on trigger B (dry contact) to
isolate the gatestation. The relay on B should be connected in
series with an external power source such as gate motor
battery.
• Replace handset battery as may show charge but has no
current to operate.
• Check that the handset trigger is active and not on key pad
lock (see manual). A key symbol on the LCD indicates triggers
deacti ated.
andsets
interfere
with each
other or
take long to
stop ringing
• Handsets need to be a minimum of 10m away from each
other and the gatestation to work effecti ely. Place handsets in
separate rooms.
• Adjust the ring time on all handsets 10,15,20s.