Zenitel ICX 500 User manual

ICX 500 Gateway
Intelligent Communication Gateway with HD Voice
Installation, Configuration & Operation Manual
A100K12202
Article number

1. Introduction ......................................................................................................... 5
1.1. Document Scope ...................................................................................................................5
1.2. Product Information................................................................................................................5
1.3. Publication log........................................................................................................................5
2. The ICX-500 Gateway .......................................................................................... 6
2.1. ICX-500 Connections.............................................................................................................6
2.2. Network ..................................................................................................................................7
2.3. Start up and initial configuration ............................................................................................7
2.4. Status LEDs ...........................................................................................................................8
2.5. Fault Relay .............................................................................................................................8
2.6. User Configuration .................................................................................................................8
2.7. Factory Reset (Cold Boot) .....................................................................................................9
2.8. Software upgrade...................................................................................................................10
2.9. Accessing the SD Card and Factory Default button ..............................................................10
2.10. Dimensions & Mounting .........................................................................................................11
2.10.1.Dimensions ..........................................................................................................................................11
2.10.2.Wall/Shelf Mounting .............................................................................................................................11
2.10.3.Rack Mounting .....................................................................................................................................12
3. ICX Web................................................................................................................ 14
3.1. Initial Connection ...................................................................................................................14
3.1.1. Logging in.............................................................................................................................................14
3.1.2. Changing Default User Name and Password.......................................................................................16
3.1.3. Saving and Applying changes..............................................................................................................17
3.2. System Monitoring .................................................................................................................17
3.2.1. Node Information..................................................................................................................................17
3.2.2. Stations/Devices ..................................................................................................................................19
3.2.3. AlphaNet/SIP Trunks............................................................................................................................21
3.2.4. Audio Statistics.....................................................................................................................................22
3.2.5. Log .......................................................................................................................................................23
3.3. System Configuration.............................................................................................................24
3.3.1. Interfaces .............................................................................................................................................24
3.3.2. Routes..................................................................................................................................................25
3.3.3. Filters ...................................................................................................................................................27
3.3.4. Stations/Devices ..................................................................................................................................28
3.3.5. Logging ................................................................................................................................................30
3.3.6. Licensing..............................................................................................................................................32
3.3.7. User Management................................................................................................................................34
3.3.8. Time and Date......................................................................................................................................35
3.3.9. DNS .....................................................................................................................................................36
3.3.10.Hostnames ...........................................................................................................................................36
3.3.11.DHCP Server .......................................................................................................................................37
1.1.1 38
3.3.12.Messaging............................................................................................................................................38
1.1.2 40
3.3.13.High Availability....................................................................................................................................40
3.3.14.SIP Number Translation.......................................................................................................................40
Technical Manual
Page 2/120

ICX 500 Gateway
Doc.no.A100K12202 Page 3
3.4. System Maintenance .............................................................................................................43
3.4.1. System Recovery.................................................................................................................................43
3.4.2. System Upgrade ..................................................................................................................................43
3.4.3.Backup and Restore.............................................................................................................................45
4. AlphaPro .............................................................................................................. 48
4.1. Supported OS ........................................................................................................................48
4.2. AlphaPro Modes of operation ................................................................................................48
4.3. Installation..............................................................................................................................49
4.3.1. Prerequisites ........................................................................................................................................49
4.3.2. Installing AlphaPro ...............................................................................................................................49
4.3.3. Install driver for the USB Hardware Key...............................................................................................49
4.4. Defining Network and Exchange ...........................................................................................52
4.4.1. Initial Programming ..............................................................................................................................52
4.4.2. Creating a new database .....................................................................................................................54
4.5. AlphaPro – Main Menu ..........................................................................................................54
4.5.1. The Menu Bar ......................................................................................................................................55
4.6. Communicate (AlphaPro).......................................................................................................57
4.6.1. HTTP or HTTPS...................................................................................................................................57
4.6.2. Communication controls.......................................................................................................................57
4.6.3. Communication buttons .......................................................................................................................58
4.6.4. Communication Status window ............................................................................................................59
5. Station Configuration.......................................................................................... 61
5.1. Configuration in AlphaPro ......................................................................................................61
5.2. Additional IP and SIP Station Configuration – ICX-AlphaCom mode....................................63
5.2.1. Configuration of the Station..................................................................................................................64
5.2.2. Configuration of the ICX-AlphaCom server ..........................................................................................68
6. AlphaNet .............................................................................................................. 71
6.1. VoIP AlphaNet Configuration.................................................................................................71
6.2. AlphaWeb setting...................................................................................................................71
6.2.1. Setting IP address................................................................................................................................72
6.2.2. Inserting AlphaNet license....................................................................................................................72
6.2.3. Editing the firewall................................................................................................................................72
6.3. Create all the nodes in the AlphaNet .....................................................................................73
6.4. Create AlphaNet routing ........................................................................................................75
6.4.1. Transit Routing.....................................................................................................................................76
6.5. Dial plans ...............................................................................................................................76
6.6. Global Group Calls.................................................................................................................77
6.7. Cluster Node Programming ...................................................................................................78
6.7.1. Defining Cluster Node ..........................................................................................................................78
6.7.2. Cluster Global ......................................................................................................................................79
1.1.3 80
6.7.3. Cluster Identical ...................................................................................................................................80

ICX 500 Gateway
Doc.no.A100K12202 Page 4
6.8. Static license (2-line) – details ...............................................................................................81
6.8.1. Example - Low traffic 2-node system ...................................................................................................82
6.8.2. Example - AlphaNet with multiple nodes, “end nodes” needs to call central node ...............................82
6.9. License Requirements ...........................................................................................................83
6.10. VOIP Bandwidth.....................................................................................................................84
6.11. Additional Information ............................................................................................................84
6.11.1.Priority handling of events and resources ............................................................................................84
6.11.2.Alternative routing ................................................................................................................................85
6.11.3.Backwards compatibility.......................................................................................................................85
6.12. Troubleshooting .....................................................................................................................85
7. External Communication - SIP Trunk node ....................................................... 87
7.1. AlphaWeb Configuration ........................................................................................................87
7.1.1. Assign IP address to the ICX Ethernet Port(s) .....................................................................................87
7.1.2. Assign IP routing to the ICX Ethernet Port(s).......................................................................................88
7.1.3. Insert SIP Trunk licenses .....................................................................................................................88
7.1.4. Firewall (filter) settings .........................................................................................................................88
7.2. AlphaPro Configuration..........................................................................................................89
7.2.1. Create a SIP Trunk Node.....................................................................................................................89
7.2.2. Define the AlphaCom to SIP routing ....................................................................................................90
7.2.3. Create access numbers .......................................................................................................................91
7.2.4. Phone numbers on DAK Key ...............................................................................................................98
7.3. Optional configuration ............................................................................................................100
7.3.1. Incoming Calls - Force Private Ringing mode ......................................................................................100
7.3.2. Incoming Calls - Selective dialling........................................................................................................100
7.3.3. Incoming Calls - Auto Attendant...........................................................................................................101
7.3.4. Incoming Calls - Ringing signal on Ringing Group...............................................................................103
7.3.5. Incoming Calls - Ringing signal on Private Calls..................................................................................104
7.3.6. Incoming Calls - Group Calls................................................................................................................105
7.3.7. Door Opening Feature .........................................................................................................................105
7.3.8. Voice Switching in Noisy Environment .................................................................................................107
7.3.9. Transmit DTMF signal from AlphaCom ................................................................................................108
7.3.10.Call Transfer.........................................................................................................................................110
7.3.11.Monitoring a SIP Trunk ........................................................................................................................110
7.3.12.Failover to redundant SIP server..........................................................................................................112
7.3.13.Multiple nodes in AlphaNet sharing SIP Trunking ................................................................................115
7.4. About VoIP Audio Channels ..................................................................................................116
7.4.1. Call capacity.........................................................................................................................................116
7.4.2. Reserving VoIP channels for a SIP trunk .............................................................................................116
7.4.3. Limiting the number of VoIP channels used by a SIP Trunk ................................................................117
7.5. Additional Information ............................................................................................................119
7.5.1. UDP Group on incoming calls ..............................................................................................................119
7.5.2. Change UDP port number from 5060...................................................................................................120

ICX 500 Gateway
Doc.no.A100K12202 Page 5
1. Introduction
1.1. Document Scope
The scope of this document is to provide a detailed step-by-step guide for the installation,
configuration, and maintenance of the ICX-500 Intelligent Communication Gateway with inbuild HD
Voice Audio Server and its product range.
1.2. Product Information
S.No.
Product
Part Number
1
Intelligent Communication Gateway - ICX-500
1002000100
2
Rack Shelf for ICX-500 - 19" - IA-RS1
1002500010
3
Mounting Bracket for ICX-500 - IA-MB1
1002500020
4
PSU for ICX-500 - IPS-AC1
1002510000
5
Marine Approved PSU for ICX-500- Wago 787-1623
Power supply 100-240VAC/48VDC 2A DNV-GL
2990000065
1.3. Publication log
Rev
Date
Description
Prepared By
Reviewed By
Approved By
0
10.08.2022
For Review
Anil
Anwar
Stig Erik
1
20.12.2022
For Review
Anil
Anwar

ICX 500 Gateway
Doc.no.A100K12202 Page 6
2. The ICX-500 Gateway
The ICX-500 gateway is the latest generation Intelligent Communications Platform from Zenitel.
The ICX-500 Gateway (Item no.: 1002000100)
2.1. ICX-500 Connections
Rear view of the ICX-500 Gateway
Connector
Type
Description
Ethernet
Eth0/Eth1
For initial network connection to ICX-500, use Eth0:
Default IP: 169.254.1.5
Username: admin
Password: alphaadmin
ICX-500 configuration is done using AlphaPro and ICXweb.
Power
24-48VDC
ICX-500 is powered from a DC power supply with nominal
voltage 24VDC or 48VDC (Min/Max: 20VDC-63VDC)
*For Marine Installation use Marine Approved PS 2990000065.
Refer above clause no. 1.2 S.No 5.

ICX 500 Gateway
Doc.no.A100K12202 Page 7
Console Port
RS232
RJ-45
ICX-500 RS232 port is the RJ45 part of the dual connector
RS232/USB used for the integration with third party system
over serial bus communication
USB
USB A
USB micro-B
ICX-500 features one USB A and one USB micro-B connector
*For Future Applications
Fault Relay
3 pole terminal
block
Fault relay is used to indicate system status together with Fault
LED
SD Card
Micro SD Card
Used for external storage or system recovery (Behind
protection lid)
Factory
Default
Button
Tact switch
Used for resetting ICX-500 to factory default settings (Behind
protection lid)
2.2. Network
The ICX-500 Gateway has two RJ-45 ethernet ports for IP communication. Ethernet port 0 (Eth
0) is by default configured as a management port, allowing connection to the embedded web
server (ICX Web) and connection of the PC configuration tool AlphaPro.
Default IP addresses:
•Eth0: Static IP address 169.254.1.5
•Eth1: Obtains IP address automatically (DHCP)
2.3. Start up and initial configuration
•Power up the IXC-500 Gateway
•Watch the LEDs. During start-up the Power LED and the Fault LED will be lit. The system
uses approx. 20 seconds to start up. When up and running, the green status LED will start
flashing.
•The ICX-500 comes with an embedded web server (ICX Web), which provides functions for
system configuration, monitoring and upgrade. Initial connection is done by connecting a
laptop to Eth port 0, open a web browser (e.g. Firefox or Chrome), and log on to the web
server using IP address 169.254.1.5. (Default Username/Password = admin/alphaadmin).
Zenitel recommends do not change Default IP and username and password of Eth port 0.
•Once initial configuration is done use Eth port 1 for connecting to Local Network.

ICX 500 Gateway
Doc.no.A100K12202 Page 8
•Upgrade the software of the ICX-500 to the latest version. Upgrade is done from the web
interface of the gateway. This will ensure that the system has the latest features, bug fixes
and security updates.
2.4. Status LEDs
The ICX-500 Gateway has a number of status LEDs. The same LEDs are located both in front
and at the rear side of the unit.
LED
Description
Power
Steady green when power is applied to the ICX-500
Status
Flashing green when the ICX is running
Fault
Steady amber when the system reports an error. The LED will be lit during
application or system reset, or if there is a temperature alarm.
Active
Steady blue when the ICX-500 is operational.
In a system with redundant servers, the Active LED will be lit on the operational
gateway, and not lit on the standby gateway
Link
Steady green when the ethernet link 0 or 1 is up. There is one LED for each
ethernet port
RX/TX
Flashing when receiving or transmitting data on ethernet port 0 or 1.
2.5. Fault Relay
The fault relay will trigger when the system reports an error. In normal operation the relay is in
Normally Closed Position (NC), which means it will change position on power outage (Failsafe).
Fault is reported:
•During Application or System reset
•If there is a Temperature alarm (Thresholds are 75C on PCB, 95C on CPU)
•If Power failure
2.6. User Configuration
AlphaPro is the Windows application used for configuration of the ICX-500 system. Configuration
of user data, such as Directory Numbers, Direct Access Keys, Group Calls etc. is done from
AlphaPro.

ICX 500 Gateway
Doc.no.A100K12202 Page 9
ICX-500 requires configuration tool AlphaPro ver. 12 or higher
2.7. Factory Reset (Cold Boot)
The factory reset button is used to restore the ICX-500 to factory settings. The factory reset (cold
boot) button is located on rear side of the ICX-500, behind the same protection lid as the micro-
SD card.
Two different procedures are available:
Complete Factory Reset:
•Load default intercom database
•Reset all IP settings to default (E.g., IP addresses and Filters). Eth0 will get IP address
169.254.1.5, subnet mask 255.255.0.0.
oPress and hold the "Factory Default" button
oPower up the ICX-500 while the button is pressed
oKeep the button pressed for approx. 5 sec., then release it
•This procedure will clear all settings done from the web interface
•The procedure will also delete the License file, Log files, Audio
Messages (wav files), Audio Language Packages and Backup files
Factory Reset Intercom Configuration only:
•Will Keep IP settings
•Load default intercom database
oPower up the ICX-500
oWait for 5 sec., then press and hold the “Factory Default” button
oKeep the button pressed until the Status LED is flashing green or the fault relay is
clicking (Approx. 10 sec)
Factory reset can also be done from the ICX web interface: System Maintenance > System
Recovery > Load Factory Defaults

ICX 500 Gateway
Doc.no.A100K12202 Page 10
2.8. Software upgrade
It is highly recommended to upgrade the software of the gateway to the latest version. Upgrade
is done from the web interface of the gateway. This will ensure that the system has the latest
features, bug fixes and security updates.
2.9. Accessing the SD Card and Factory Default button
The SD Card and the Factory Default button are located behind a protective lid.
Opening the lid to access SD card and the factory default button
•Locate the lid, it is between the fault relay and the power connector
•Loosen the screw, but don't remove it all the way. Tool: Torx T6.
•Lift the lid out at the bottom side (Picture 1)
•Remove the lid (Picture 2)
•The SD card slot and factory default button are now accessible (Picture 3)
•Replace the lid in reverse order

ICX 500 Gateway
Doc.no.A100K12202 Page 11
2.10. Dimensions & Mounting
2.10.1. Dimensions
ICX500 Dimensions
2.10.2. Wall/Shelf Mounting
Using the IA-MB1 mounting bracket (item no: 1002500020), the ICX-500 can be mounted on
any flat surface such as a wall or shelf.
•Mount the bracket to the wall using the 3 screws provided

ICX 500 Gateway
Doc.no.A100K12202 Page 12
•Slide the 4 mounting clips into the side walls of the bracket.
•Slide the ICX-500 unit into the bracket
To have logo and connection annotations in the correct viewing orientation, you may slide the
unit top or bottom down into the bracket depending on whether it is mounted on a wall, desk,
or shelf.
2.10.3. Rack Mounting
Using the IA-RS1 Rack Shelf (item no: 1002500010), two ICX-500 units can be mounted side
by side in a 19" 1HU rack.
•Slide the 4 mounting clips into the side walls of the rack shelf.

ICX 500 Gateway
Doc.no.A100K12202 Page 13
•Slide the ICX-500 unit into the rack shelf.
•Use the 2 countersunk type M4x8 screws to secure the unit to the rack shelf via the 2
diagonally positioned securing holes.
The securing holes can also be used to mount the unit to a shelf other than the IA-RS1. Note that
the maximum insertion depth is 6 mm.

ICX 500 Gateway
Doc.no.A100K12202 Page 14
3. ICX Web
The ICX-500 gateway runs an embedded web server. It allows the users to log in using a standard
web browser such as Chrome or Firefox to operate and manage the ICX-500 system. The web server
provides functions for system monitoring, configuration, and software upgrade.
The web interface of the ICX-500 Gateway
3.1. Initial Connection
3.1.1. Logging in
Initial connection is done by connecting a laptop to Eth port 0, open a web browser (e.g. Firefox
or Chrome), and type in the IP address in the address field of the browser:

ICX 500 Gateway
Doc.no.A100K12202 Page 15
Connect the laptop to Eth0, and enter 169.254.1.5 in the web browser
The Login Page
•Default IP address 169.254.1.5
•Default Username: admin
•Default Password: alphaadmin
These credentials will give Read/Write privileges, making it possible to do changes in the
configuration.
To log in with Read privileges only, the credentials are:
•Default Username: alpha
•Default Password: com
With these credentials one can check status and read information, but not make any changes to
the system.

ICX 500 Gateway
Doc.no.A100K12202 Page 16
3.1.2. Changing Default User Name and Password
To Change the Default username and password go to User Management in System configuration
Tab.
From the User Management page the username and password for logging into the ICX can be
changed. Up to 10 Users may be added to the list.
For security reasons it is recommended to change the default user names and passwords.
Password can contain numbers, letters and special characters.
Maximum length is 100 characters.
Default username/password:
•Read User: alpha/com
•Read/Write User: admin/alphaadmin
•AlphaPro is using the “Read/Write User” credentials.
•High Availability system (IPHA) is using the “Read User”
Credentials for updating configuration data between the two
gateways.

ICX 500 Gateway
Doc.no.A100K12202 Page 17
3.1.3. Saving and Applying changes
When new configuration parameters are entered, they are saved to the configuration file by
clicking Save. To apply the new settings to the running configuration, click Apply.
Save
Apply
3.2. System Monitoring
3.2.1. Node Information
Shows general information about the system such as Node Name and Node Number. It also
shows Operational state information; different times and memory usage. Information about the
Software Configuration, and the Hardware Configuration (the different boards and versions), and
also the state of the different processes running in the system.
Node Information
•Node name: The name of the gateway, as configured from AlphaPro, Exchange & System
> System menu.
•Node number: Default node number is 1. The node number is used for communication
between gateways interconnected in a network (AlphaNet). The node number can be
changed from AlphaPro, Exchange & System > System menu.

ICX 500 Gateway
Doc.no.A100K12202 Page 18
•Operational: Enabled: The intercom application (vs-amcd) is running. Disabled: The
intercom application is not running.
•Active Calls: Shows the number of currently active calls. Refresh (F5) the web page to
see current status. If there is a need to restart the system, one can wait until there are no
active calls in the system.
•Current System Time: Shows the current time in the ICX-500, as presented in display
stations.
•System Uptime: The time elapsed since last time the system (Linux) started
•ICXCORE Uptime: The time elapsed since last time the intercom application (vs-amcd)
started
•MAC Address: Shows the MAC address of the ICX-500.
•Free RAM: Available space in RAM memory.
•Active Partition: Show which of the two partitions A or B that is currently active.
•ICXCORE System Package: Show the version of the software package running on the
partition that is currently active.
•Customer Database: The version of the customer database
•Redundant Servers (IPHA): When redundant servers are used, this field will show if this
server is the "Configuration Master" or the Configuration Slave".
•Redundant Server State: When redundant servers are used, this field will show if this
server is currently the operational server, or if it is in standby
Services
In the "Services" section one can see which software services are currently running, and their
version number.

ICX 500 Gateway
Doc.no.A100K12202 Page 19
3.2.2. Stations/Devices
Configured
Stations/Devices - Configured
The table can be sorted by clicking on the relevant header. In the Search field you can search
for any free text, e.g. directory number, display text or IP address. Click on Download device
list to open the station list in Excel spreadsheet.
•Physical Numbers: The physical number is the index number to which the station or
device is associated.
•Directory Number: The directory number is the number you must dial to reach the
station.
•Display Text: The caller ID of the station as programmed in AlphaPro, Users &
Stations.
•IP Address: The IP address of the IP Station or SIP Station. Clicking on the IP address
will open a new tab in your browser and connect to that IP address.
•MAC Address: Shows the MAC address of IP stations.
o(0013cb00c7e9): When the MAC address is displayed in brackets, the station
is "Registered with Directory Number". The MAC address will only show when
the station is registered, else it will show DIP free MAC.

ICX 500 Gateway
Doc.no.A100K12202 Page 20
o0013CB00C7E9: When the MAC address is displayed without brackets, the
station is configured in AlphaPro to "Register with its MAC address". The MAC
address will show regardless if the station is registered or not.
oDIP free MAC: The IP station is configured in AlphaPro to "Register with
Directory Number", but is not registered.
oSIP Station: The station is configured as a "SIP Station" in AlphaPro.
•Status: Shows the registration status of the station
oNot Registered: The IP station or SIP station is configured in the ICX, but has
not been able to register.
oRegistered: The IP station or SIP station has successfully registered to the
ICX.
oNo License: The registration was rejected due to missing license.
•Type: Shows what type of equipment which is connected/registered. See Station Type
•SW Ver: Shows the software version on the IP station.
•HW Rev: Shows the IP station hardware version.
•Reg Time: Registration Time. Shows the last time the station got registered to the ICX.
•Reg Count: Registration Counter. Shows the number of registrations to the ICX-500
gateway. The counter will be cleared when the ICX is reset.
•MC: Multicast Status information about Group Audio configuration (Groupcall, Audio
Program, Simplex Conference) and status of the IP station.
oUC: Unicast
oM0 or M1: Direct multicast on ethernet ports 0 or 1
oR0 to R4: Relayed multicast to Group 0 to 4
Unconfigured
The "Unconfigured" list shows stations that are able to connect to the ICX-500 gateway, but
not able to register.
Typical reasons for not being able to register are:
•The directory number specified in the station web does not exist in the ICX-500
gateway
•The "CCoIP Station" flag is not enabled
Check "Directory Number" and "CCoIP Station" flag settings in AlphaPro, Users & Stations.