Zero B SAPPHIRE RO User manual

RO Water Purifier
Emerald
Sapphire

Congratulations!
DearCustomer,
Youarenowaproudownerof“ZeroBROPurifier”fromthehouseofIonExchange(India)Ltd.
Wethankyouforgivingustheopportunitytoserveyou.Wearecommittedtoprovideyouthesamelevelof
satisfactionwhichmillionsofourvaluedcustomersareenjoying.
WearepioneersofwatertreatmenttechnologyinIndia.Forfivedecades,ourtechnologicalinnovationshave
combated different types of contaminants present in water, to make it pure and safe for your different
application.AtZeroB,everyproductiscraftedwithmeticulousattentiontodetailsothatitprovidesultimate
protectionagainstallwater-bornediseasesandensurescompleteprotectiontoyourfamily.
Inourendeavortofurtherestablishacloserrelationshipwithyou,wehavecreateda24hourCustomerCare
HelpDeskno.02227881234forallyourqueries/complaint.Ourwatercarepersonnel,whoisaspecialistin
watertreatment,shallvisityoutoattendyourrequirements.
Thankyouonceagainforgivingusthisopportunitytoserveyou.
WithBestWishes,
IonExchange(India)Ltd.
HomeWaterSolutions:
IonHouse,Dr.E.MosesRoad,Mahalaxmi,Mumbai400011.
Fax:022-24938737
SMSZEROBto54242
Email:[email protected]•Website:www.zerobonline.com
Best Complete Water Management
Solutions Provider : Domestic &
Institution 2015-16 by UNESCO & WQA

Contents
HowdoesZeroBSapphire/EmeraldROWork? 1
7-StagePurification 2
SpecialFeatures 3
WhatImpuritiesDoesitRemove? 4
ComponentsoftheSapphire/Emerald 5
OpeningthePack 5
Installation 6
PrecautioninInstallingtheunit 7
Maintenance 8
Pre-filterCleaning&WhentoClean? 10
TechnicalSpecifications 11
Do’sandDon’ts 12
Troubleshooting 13
WarrantyCard 14
ServiceatYourDoorstep 16
ServiceCoupon 17

HowDoesZeroBSapphire/EmeraldWork?
DearCustomers,
Levelofinsecticides,pesticides,Arsenic,pyrogen,cyst,haveincreaseddrasticallyoverlastfewyearswhichhasledto
increaseincancerdiseases,Magnesium,Lead,AluminiumandMercurypresentinwatereffecttoskindiscoloration,
mental retardation in children, & brain damage. Apart from contaminants like bacteria & viruses that can cause
dysentary,diarrhea,fever,cholera,typhoid,polio,liverdamage,jaundiceandhepatitisA&E.
Therefore,Waterpurifiershavenowbecomeamandatoryhomeappliancewithpeopleincreasinglybecominghealth
consciouswiththeriseinwaterbornediseases.
The smart looking Zero B Sapphire / Emerald offer you double safety purification process that provides 100%
germicidalprotection.
ThedesignofZeroBSapphire/Emeraldhasseveraluniquefeaturesandaestheticlook.
ZeroBSapphire/Emeraldcomeswithamultistagepre-filterthatgivesaneasycleaningwithafilterbag,highqualityfiltration
mediaandanactivatedcarbonfilter(Stage1,2and3).Inletwaterpassesthroughthe7stagespurificationprocessbefore
givingyouthenaturaltasting,clear,energisedwater.
1

2
7-StagePurification
Stage1:Pre-Filtration
InletwaterpassesthroughmicronPPfilterbagratedfinerthan20micronswhichremovesimpuritieslikesand,silt,hair
andparticlesfromwater.
Stage2:High-QFiltration
Waterundergoesacoarsefiltrationfollowedbyfinefiltrationthroughaspecialfilter,whichholdshigherquantityoffine
particlesandsuspendedimpurities.
Stage3:BacteriostaticActivatedCarbonCartridge
This highly filtered water then passes through a Bacteriostatic Activated Carbon filter (high grade silver impregnated
carbon) which removes organic impurities, carcinogenic chemicals (such as VOC and THMs), chlorine, colour and
odourfromwater.Italsopreventsthegrowthofbacteriaonthecarbonitself.Thismakesthewatercrisptotaste.
Stage4:SedimentCartridge(10micron)
The sediment cartridge in this stage filters out fine suspended impurities from water and hence offers high clarity to
water.
Stage5:ReverseOsmosisMembrane
ReverseOsmosisMembranehavingporesizeof0.0001micronrejectsallkindsofcontaminationslikebacteria,viruses,
pyrogenandtoxiccancercausingchemicalslikepesticides,insecticides,VOCs,Trihalomethanes,fluoride,arsenic,lead
&heavymetals.TheROmembranereduces90-95%oftotaldissolvedsalts,therebyimpartinggoodtastetothewater.
Thismakesthewaterpure,safeandcrystalclear.
Stage6&7:DoubleSafetyPurifier(Resin-CarbonCartridge)
The Disinfection Resin releases small amount of disinfectant which kills diseases causing bacteria and viruses.This
stageisfollowedby.
TheBacteriostatic Carbon stage which removestracesof disinfectant released by resin.Alsocolourand odour from
water. This backup purifier comprising of Resin and Carbon provides additional safety in case of membrane
performancefailure.Thisbackuppurifieroffers100%germicidalprotection.

SpecialFeatures
• Consumeslessspace,wall-mount,compact,elegantlooks.Givesmoreaestheticlooktoyourkitchen.
• Detachabletank,henceeasytouse&clean
• Uniquethree-stagePre-Filter
• Slidingtanklock
• Automatictanklevelcontrol
• BeautifulandglowingtransparenttankwithLEDtoindicatewaterlevel
• Lowpressure/Lowfoulingmembrane:Membranesubjectedtolowpressureandtherefore,lessfoulingofthe
membranewithsaltrejectionupto95%andrecoveryofgoodwateris35%orbetter
• Tankfullindicator
• Over-voltage&over-currentprotection
• Tankfillsin30minutes
• Auto Flush Timer-Periodically flushes the membranes to remove the salt deposited on the membrane &
thereforeenhancesthelifeofthemembrane( This features is only in Zero B Emerald )
• Onlinewaterstoragewithtankcapacityof6lts.
• Doublesafetypurifierprovidesadditionalpurificationbyoffering100%germicidalprotection
• ProductwatermeetsUSEPA&IS10500drinkingwaterstandards
3

IMPURITIES POTENTIAL HEALTH HAZARDS FILTRATION UV BOILING ZERO B
Sapphire /Emerald
Arsenic Skin damage, circulatory system problems,
higher risk of cancer N N N Y
Copper Short term exposure: Gastrointestinal distress
Long term exposure: Wilson's disease N N N Y
Fluorides Bone disease, mottled teeth in children N N N Y
Lead Children: Physical/Mental development delays
Adults: High blood pressure, kidney problems N N N Y
Mercury Kidney damage N N N Y
Nitrate Infants (under 8 months): Blue Baby syndrome N N N Y
Sodium Hypertension N N N Y
Sulphates Catharsis, dehydration, gastrointestinal irritation N N N Y
Trihalomethanes Liver, kidney or central nervous system
problems, higher cancer risk N N N Y
Giardia Lamblla Giardiasis N Y Y Y
Viruses Gastroenteric disease N Y Y Y
Bacteria Gastroenteric disease N Y Y Y
VOC High cancer risk N N N Y
Y-Yes,N-No(ProductwatermeetsUSEPAdrinkingwaterstandards)
WhatImpuritiesDoesItRemove?
ZeroBROWaterPurifierVsConventionalWaterTreatments
4

Installation
• Afteropeningtheunitfromthepacking,checkfordamages,loosewaterconnectionsandnut/boltfittings
• Ensurepressureoftheplumbinglineisasperthespecifications
• Carryoutplumbingconnectionsasshownintheillustrationonthenextpages
• Makethewaterandelectricalconnection
• Carryoutfunctionaltestofthepre-filterandZeroBSapphire/Emeraldunitonacounteroronakitchenplatform
beforefixingthescrewsonthewall
• Aftertesting,fixZeroBSapphire/Emeraldandprefilteronwall
5
ComponentsoftheSapphire/Emerald
Transparent
Tank
MainBody
ComponentsofSapphire
Faucet
Transparent
Tank
IndicatingLamps
White Blue
Red
Sliding
TankLock
MainBody
ComponentsofEmerald
Faucet
IndicatingLamps
White Blue
Red
Sliding
TankLock

6
Startthewaterlineandswitchonthepowerandcheckthefollowingfunctions:
a)PowerON-Redindicatorwillturnon a)PowerON-Redindicatorwillturnon
b)PurificationON-Blueindicatorwillturnon b)PurificationON-Blueindicatorwillturnon
c)TankFull-Whiteindicatorwillturnon c)TankFull-Whiteindicatorwillturnon
d)Purifiedwaterwillstartfillingthetank d)Purifiedwaterwillstartfillingthetank
e) To check for tank-full: The tank gets automatically filled with the purified water. When the
tankisfull,'TankFull'indicatorwillturnONand'PurifierOn'blueindicatorwillturnOFF
f) Itisrecommendedtodraincompletetankwaterforthefirsttime&thencleanthetank&refillagain.It’s
naturaltogetblackishwaterforinitial1.5ltr
SAPPHIRE EMERALD
LocationoftheUnit:
• Ensurethattherejectpointisnottoofarfromthecustomerdrain
• Pleasedonotterminatedirectlyintothedrainage(keepithangingoverthedrainage)
• Installtheunitawayfromanydirectsourceofheat,sunlightorsplashingwater
ImportantInstructions
YourZeroBROpurifierwillbeinstalledfreeofcostbyour'WaterCareServiceEngineer'.
(Only basic installation material has been provided with the product. Additional material required will be
chargedatactual)

7
InstallationRequirement
System:
• Theunit is a high-pressure hydraulic system,hence all hydraulic fittings to beensured tight. Do not tamper with
thesefittings
• Unit is not to be kept in closed environment. Sufficient ventilation is required. Avoid any kind of high impact on
theunit
ElectricalRequirements:
• 230V+10%,5Asocketwithproperearthingtobemadeavailableatthepointofinstallation
-
• Ensure that a voltage stabilizer is installed where the mains voltage variation is more than 230V AC + 10%.
-
Alsoensureadequateearthingonvoltagestabilizer
PlumbingRequirements:
2 2
•½”waterlinewithminimumof0.5kg/cm pressureandmaximumof2-kg/cm pressure
• Drainagelineisrequiredwithinadistanceof1meterfromtheunit
• Ballvalve&Hoseaadopter(Providedwiththeunit)
• Ensurethattherawwaterqualitymeetsthespecification
PrecautionsinInstallingTheUnit:
A. Locationoftheunit
• FindoutasuitablepositionforinstallingtheZeroBSapphire/Emeraldonthewall
• Locate the Zero B Sapphire / Emerald so as to have easy access to dispensing. Preferably with the base of the
ZeroBSapphire/Emeraldat4feetheightfromground
• ZeroBSapphire/Emeraldshouldbelocatedclosetoanavailabletaporwateroutlet(notexceeding1meterlength)
• Apre-filteralongwithinletdrainhastobelocatedoveradrainagepointsuchassinkinthekitchen
• ZeroBSapphire/Emeraldshouldbelocatedconvenientlywherethepoweroutletof230VACisavailable
• Therejectlineonthepre-filterisfreefallingwaterline,avoidconnectinganytubeoverthisport
Note:Aconstantflowfromtherejectlineduringtankfillingisanindicationofproperpurification

1/2”THDX1/4”Tube
ElbowMaleConnector
3/8”WhiteTube
CPTAP
BallValve3/8”X1/2”Hose
AdaptorwithSilicon“O”Ring
PREHQCarbonFilter
1/2”THDX1/4”Tube
MaleConnector
RejectBlue
Tube
InletOrangeTube
PRE FILTER CAN BE LOCATED
AT ANY CONVENIENT LOCATION
W.R.T.SAPPHIRE/EMERALDUNIT
ZeroBEmerald
8
Installation(Sapphire/Emerald)

9
ElbowMaleConnector
3/8”ODtubex1/2”THD
SF
Ballvalve3/8”x1/2”Hose
AdaptorwithSiliconO-Ring
3/8”whitetube
INLET
REJECTWATER
TLC
PF
RO DS
PUMP
AFT
PURE
WATER
RED:POWERON
BLUE:PURIFICATIONON
WHITE:TANKFULL
(AFTonlyavailableinEmerald)
FlowSchematic(Sapphire/Emerald)

10
Pre-FilterCleaning(Sapphire/Emerald)

11
TechnicalSpecifications
PARAMETERS Zero B Sapphire RO Z ero B Emerald RO
Dimensions in mm (basic unit) L x W x H 275 x 230 x 370 275 x 230 x 370
Weight 11 Kg. 11 kg.
* *
Output flow rate 9 ltr./hour 9 ltr. /hour
INLET WATER CONDITIONS
2 2
Inlet pressure 0.5 to 2kg/cm 0.5 to 2kg/cm
Maximum inlet water (TDS) 1300 ppm (subject to hardness of 1300 ppm (subject to hardness of
feed water being less than 500 ppm) feed water being less than 500 ppm)
Rejection of salts (TDS) Upto 95% Upto 95%
Recovery of pure water Upto 35% Upto 35%
ELECTRIC SUPPLY
Operating voltage 230 V AC +1 0% 50 Hz 230 V AC +1 0% 50 Hz
- -
Power consumption 30W maximum 30W maximum
RO booster pump 24 V DC 24 V DC
PURIFICATION STAGES
Sediment filter 10 micron rated 10 micron rated
RO Membrane 60 GPD 80 GPD
Resin carbon cartridge Polyiodinated resin, polishing Polyiodinated resin, polishing
bacteriostatic activated carbon bacteriostatic activated carbon
Power ON Red Red
Purifier ON Blue Blue
Full Tank White White
*Understandardtestconditions
• Product water meets USEPA drinking water standards and IS 10500
• Inlet water must contain NIL total iron and manganese
• Incase the inlet water contains other impurities then call Zero B Customer Care
Help Desk No. 022 2788 1234 before installing the product
• Specifications are subject to change without prior notice

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• EnsurethatyourZeroBSapphire/Emeraldunithasbeeninstalledatacool,dryandwellventilatedplaceandinvertical
position
• Cleanthetankoncein30days
• Provideproperearthingtotheunit
• If you have not used the unit water for more than 7 days, clean the tank before reusing, as water might have
contaminatedduetolongstorage
• Keepthetanklidclosedsecurelytoavoidexposureofwatertoairbornedirtanddust
• Incaseofcartridgereplacement.AlwayscallZeroBCustomerCareHelpDesk:02227881234
• AlwaysuseonlyZeroBgenuinesparesforguaranteedperformance&toprotectyourpurifier
DO’S
Do'sandDon'ts
• Exposetheunittodirectsunlightorsplashingwater
• Pass hot water through the unit as it may damage the filters. Your Zero B Sapphire / Emerald is for normal
0
waterusageonly(maxtemp.40 C)
• Place any heavy or dangerous objects on top of purifier as this may damage the body of your
ZeroBSapphire/Emerald
• Pulloutthetankwithoutswitchingofftheunitanddrainingthewaterfromthetank
• Donotbuylocalspares,thiswillputariskonyourwaterpurityandthepurifierperformance
• Donottamperasthismightleadtooverflowofwaterfromthetank
• Donotopentheunit,onlyallowZeroBservicetechniciantoopen,service&handletheunit
DON'T

13
Troubleshooting(Sapphire/Emerald)
ZeroBcustomercarehelpdeskNo:02227881234
a) Open the water tap
valve
b) If there is no tap water
supply,closethevalve
c) CallServiceEngineerfor
replacement
d) I f  t h e  t a p  w a t e r
temper ature is l ow,
purified water flow will
reduce
e) Switch ON the power
supply.
SOLUTIONS
SYMPTOMS
CAUSES
Beforecallingforservice,
checkthefollowing:
PowersupplyisON
Inletwaterhassufficient
pressure
Checkandcleanthepre-
filter
a) Theproductwatertank
isdirty
b) T h e  p u r i f i e d  w a t e r
might have been kept
foralongtime
c) F i l t e r s  m i g h t  h a v e
exhausted.
a) The tap water valve is
closed
b) Thereisnowatersupply
fromthetap
c) P re -filt er , Sedi me nt
Filter,RO Membrane
and / or Resin Carbon
Filterischoked
d) T h e  t a p  w a t e r
temperatureistoolow
e) The power supply is
OFF
1) Watertastesbad
2) Water flow stops or
reduces
a) Sanitize the storage
tank
b) Drain the water, clean
the tank and fill fresh
wateragain
c) C a l l  t h e  S e r v i c e
Engineer to check the
filters.

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WarrantyCard
Company’sStamp&Signature
(Tobefilledinbythesalesrepresentativeandretainedbythecustomerforreference)
UnitSerialNo.:.................................................................Model:Sapphire Emerald 
InvoiceNo.:.......................................................................ProductSerialNo.:...............................................................................
Dated:..................................................
DateofExpiryofWarranty:..............................................................................................................................................................
Customer'sNameandAddress:....................................................................................................................................................
.............................................................................................................................................................................................................
Tel.No.(Res.):.....................................................(Off.):.....................................................
FaxNo.:.....................................................E-mailID.:........................................................
Customer’sSignature:.........................................................................................................
(Iacceptthetermsandconditionsofwarranty)

15
WarrantyCard
TERMS&CONDITIONSOFWARRANTY
Please preserve this warranty card and ensure that this is duly stamped and signed by the company official. Zero B
Sapphire/Emerald(thereinreferredtoastheproduct)iswarrantedthroughoutIndiaonlybyIonExchange(India)Limited(herein
referredtoasthecompany)aspertheconditionsprintedbelow:
• Theproductiswarrantedagainstanymanufacturingdefectarisingoutofanyfaultyordefectivematerialorworkmanshipforaperiod
of12monthsfromthedateofinstallation
• The Company's responsibility under this warranty will confine to the first purchaser only, and will not apply or extend to any
subsequentsaleoftheproductbythecustomer
• TheCompany'sliabilityunderthiswarrantyshallremainvalidif,andonlyiftheproductisdulyinstalledbytheCompanyattheaddress
specifiedintheinvoiceorwheretheinstallationisataplaceotherthanspecifiedintheinvoice,suchinstallationisundertakenwiththe
consentofandbytheCompany
• ThecustomershallnotifytheCompanyinwritingpromptly,ofanydefectsnoticedandshallgivetheCompanyadequatetimeto
inspect,testandrectifythemforwhichthecustomerwilldeposittheproductifsorequiredbytheCompany,totheCompanyoffice/
servicecenteralongwiththewarrantyandproofofpurchase
• TheCompany'sresponsibilitywillbeeithertorepairthedefectivecomponentsorexcludedefectsoccurringbecauseofabuseor
faultymaintenance.Repairsofgoodsorpartsbyothersandconsumablecomponentsarenotcoveredbythiswarranty
• TheCompanywillbeentitledtoretainanydefectivepartreplacedunderwarranty
• Theconsumerwillhavenoclaimunderthiswarrantyinrespectofdeath/injurytoanypersonorloss/damagetoanypropertycaused
asaresultofequipmentfailure,breakdownoraccidentonutilizationofgoodsnotinaccordancewiththeinstructionsinthisuser
manualoranyothercircumstancesbeyondthecontroloftheCompany.Anydisputearisingoutofthiswarrantywillbesettledinthe
courtsatMumbaionly
• Toavailthebenefitsoffreeservicecustomer’sneedstoregistertheirdetailstoZeroBCustomerCareNo.02227881234ore-mailto
[email protected]within1monthfromthedateofpurchaseoftheproduct.Invoiceno.;dateofpurchase;customer’sname;
address;telephoneno.e-mailID
• ZeroBreservesthe right to make design and product changes, improve design or change specifications at any time without
contingentobligationtoprospectivebuyers,orownersofproductspreviouslysold
• ZeroBoritsAuthorisedServiceProvidercannotandwillnottobeheldliableforanysicknessorillnessduetotheusageofproduct
watersuppliedbyZeroB
• Undernocircumstances,thetermsmentionedabovearenegotiableandnoemployeeofZeroBoritsAuthorisedServiceProvider
hastheauthoritytosupersedethetermsmentionedabove

ServiceAtYourDoorstep
ForregisteringyourcomplaintpleasecontactZeroBCustomerCare
TheCompanyoffersyouoneyearwarrantyforyourZeroBSapphire/Emerald.Afterexpiry
ofwarranty youcan availtheoption ofentering intoAnnualMaintenance Contractwith us.
Fordetails,doremembertoaskforyourcopyofthecontractfromtheCompanybeforethe
warrantyperiodgetsover.
16
Toavailthebenefitsof3freeserviceCustomer’sneedstoregistertheirdetailsZero B Customer Care no.
022 2788 1234 ore-mailto[email protected]within1monthfromthedateofpurchaseofthe
product.Invoiceno.;dateofpurchase;customer’sname;address;telephoneno.;e-mailID

17
SERVICECOUPONS
rd
3 FREESERVICECOUPON
ModelNo.:____________________________________ UnitSerialNo.:_______________________________
CustomerName:______________________________ DeliveryDate:________________________________
CustomerMobileNo.___________________________ ServiceDate:________________________________
Customer’sSignature___________________________ Serviceby/Location___________________________
nd
2 FREESERVICECOUPON
ModelNo.:____________________________________ UnitSerialNo.:________________________________
CustomerName:______________________________ DeliveryDate:_________________________________
CustomerMobileNo.___________________________ ServiceDate:_________________________________
Customer’sSignature___________________________ Serviceby/Location_____________________________
st
1 FREESERVICECOUPON
ModelNo.:___________________________________ UnitSerialNo.:_________________________________
CustomerName:______________________________ DeliveryDate:__________________________________
CustomerMobileNo.___________________________ ServiceDate:__________________________________
Customer’sSignature___________________________ Serviceby/Location_____________________________