ZGO Technologies ZDOCK User manual

user guide
ZDOCK Integrated docking system
& Power Hub
Optimal Performance. Infinite Design.
http://www.zgotechnologies.com/

What’s in the box

Source Device
Phone Jack
1G Ethernet
Charger
Monitor
Features

Important Information
1. Make sure that all your cable and port connections are fully tightened.
2. Be sure to only use the power supply and upstream cable (from Zdock to laptop) supplied by Zgo
Technologies with your Zdock.
3. Make sure that all other cables (Video, Ethernet, etc.) and adaptors that you may require are of good
quality and compliant for their intended applications.
4. Download the DisplayLink Drivers using the Driver Installation instructions to follow.
Zdock installation

DisplayLink driver could be downloaded from this website
https://www.displaylink.com/downloads
Selecting Individual Windows Installer
Selecting Windows 10, Accept License Agreement and Prompt to run installation
Driver Installation

Finish Installation
System Tray information after DIsplaylink driver installation and plugging Zdock

Frequently ask question Suggested Solution
There is no video on the monitors
connected to Zdock DisplayPort.
Laptop failed to wake up from
Ethernet port.
Laptop must be DC powered by barrel jack or USB-C.
Check the settings under BIOS Items to make sure laptop
supports wake-up-from-Ethernet.
Enable Wake on magic packet on ZGO Dock network
adapter in Device Manager in advance tab.
Tick allow this device to wake the computer.
No audio on combo jack headphone
connected to Zdock.
Right click speaker icon on system tray on bottom right
screen. Select Displaylink audio driver adapter for both
output and input.
Difficulty finding cursor on connected
4k monitor screen.
Right click mouse on open desktop and select personalisation.
Select Themes and click Mouse cursor. In Mouse Properties
Pointers tab, select Windows default (extra-large) (System
scheme) from drop down list.
Can Zdock work with USB-A port on
notebook
Yes, ZDock upstream cable comes with a USB-C to USB-A
adapter so that it works with those laptops that does not have
a USB-C port.
Can a thunderbolt3 port on notebook
be connected to ZDock to work
Depending on brand of notebook, Thunderbolt 3 port usually
support power delivery charging and USB-3 data. It should
work with ZDock. Notebook needs to be updated to the latest
driver to prevent issues in setup.
Check power adapter is switch on and the front led of Zdock
is lighted. If not, press the Zdock power button to off and on
again. The USB notification will sound and notebook screen
will blank temporary when Zdock is connected properly.
Check the source input of monitor is set to Displayport and
display cable from Zdock is connected to DP-in.
Check that your notebook USB-C ports support USB-3 data.
FAQs

Frequently ask question Suggested Solution
ZDock not detected with quick
unplug and plug upstream cable.
ZDock switches off by itself after 10
seconds.
Certain notebook takes a longer time to close its opened
application when Zdock upstream cable is unplugged. Allow
about 5 seconds interval before plugging in the upstream
cable again.
More information could be found on DisplayLink knowledge Base website
https://support.displaylink.com/knowledgebase
Use only the power adapter that comes with ZDock, or else
it will switch off by itself if a different adapter is used.
FAQs

USB-C upstream port
3.5mm Combo Jack
USB-A port
USB-A charging port
USB-C charging port
Power button
LED
Kensington slot
Ethernet connector
DC in
USB-A port
Display port 2x
Connects full featured USB-C cable to laptop, supports laptop
charging at 100W max. Important: only use USB-C cable
provided with unit, other cables may void product warranty
Connects combine headphone and microphone headset
USB3.1Gen1 port. 5V, 0.9A
Support 5V, 2.4A charging
Support 5V, 3.0A charging
On/off power to Zdock
Lighted when powered, dims when connected to laptop
Anti-theft provision for secure cable lock
Connects LAN cable to wall socket
21V, 180W dc supply
USB3.1 Gen1 port. 5V, 0.9A
Displayport 1.2/DP++ (supports 2x 4k 60Hz) monitor)
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Item Component Description
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Product Overview

Specifications
Front USB ports
USB ports
USB Charging
ports (no data)
Microphone/
Headphone
Without HDCP
enabled
Video 1 output
DP++ (Dual
mode DP1.2)
Video 1 output
DP++ (Dual
mode DP1.2)
Network Gigabit Ethernet
Transfer rate 10Mbit/100Mbit/1Gbit
Downstream Connector 3x USB-A 3.1Gen1 (5V, 0.9A)
USB3.0 ports
RRS 3.5mm combo jack for Apple/Samsung type
Upstream connector
Downstream connector
Downstream connector
USB-C full feature with 100W PD
charging
Support PD2.0 version 1.2
USB-C (5V, 3.0A max)
USB-A (5V, 2.4A max)
Back/ Side
Only 1 video
connection
4k
3840x2160p60
4096x2160p60
5k
5120x2880p60
2k
2560x1600p60
2560x1440p60
1k
1920x1080p60
Operating
System
2x USB-A 3.1 Gen1 (5V,0.9A max)
Only 1 video
connection
Windows 7/7Pro (32bit/64bit),
Windows 8.1/8.1Pro (32bit/64bit),
Windows 10 (32bit/64bit),
Apple OS X Version 10.8.3 and above excluding 10.12 (High Sierra)
Specification

Specifications
Environment Temperature - Operating
Temperature -
non-Operating
Relative Humidity -
Operating
Relative Humidity -
non-Operating
Altitude -Operating
Altitude- non-Operating
2kg box packed (ZDock + Power Adapter + Mains Cord + Upstream Cable)
Weight
5% to 90% (non-condensing -20 to 60°C)
Sea level to 5000m
5000m
0°C to 35°C
AC Power
Adapter
Input Voltage 90 – 264V (47-63Hz)
Output Voltage 20V (+/- 5%), 7.5A, 150W
Efficiency Meets US DoE VI
Mickey mouse (IEC60320 - C5), 1.8m
Mains Cord
-20°C to 60°C
10% to 80% (non-condensing 5 to 35°C)
Dimension
Accessories
Included
1x USB-C full feature cable, 1.0m with USB-C to USB-A adapter
260mm(l) x 130mm(b) x 38mm(h)
320mm(l) x 190mm(b) x 95mm(h) packing box
Designed to meet RoHS and WEEE directives
Specification

The FCC requires the user be cautioned that any changes or modifications made to this device that are not
expressly approved by ZGO Technologies may void the user's authority to operate the equipment.
Connections to this device must be made with shielded cables in order to maintain compliance with the Class
B limits in the FCC Rules and Regulations.
FCC Notice

Zdock set-up with Monitor
Arms

Contacting ZGO Technologies
1. Go to https://www.zgotechnologies.com/contact-us
Getting Help