ZGO Technologies Zhub User manual

hub
User Guide

2
Table of Contents
What’s in the box ......................................................................................................3
Features ...................................................................................................................4
FAQs ........................................................................................................................5
Specifications............................................................................................................6
Dual Monitor Installation ...........................................................................................7
Zhub Mac Address Modification................................................................................8
Turn off “Slow USB Charger Connected” Notification................................................9
Getting Help............................................................................................................10

3
A
B
C
D
E
What’s in the box
A (1) Zhub
B (1) Desk Clamp
C (1) USB-C Upstream Cable
D (1) 3mm Allen Key
E (1) Zhub User Guide

4
Features
**Optional / not provided**

5
FAQs
Frequently Asked Questions
Suggested Solutions
There is no video on the monitor
attached to Zhub
Ensure the USB-C port from notebook supports video over USB-C.
Check the video connection cables and mains cables to the monitor
are powered.
The video on the attached monitor
is not displaying in extended
mode.
Change the settings by pressing windows button and “P” button on
keyboard to select extended display or right click mouse on open
desktop and select “Display settings”. Select the extended mode
display.
USB ports are not functioning on
the dock.
Unplug USB-C cable from Zhub, wait 10 seconds, and then reconnect.
Update laptop to the latest USB 3.0 host controller driver.
Laptop failed to boot with dock
connected.
Remove all USB devices connected to the dock; some
unqualified boot devices may cause lock up at boot screen.
Laptop failed to wake up from
Ethernet port
Check the settings under BIOS Items to make sure laptop
supports wake-up-from-Ethernet/wake from usb port function.
Laptop fails to charge when
connected to Zhub with USB-C
power adapter(PD pass through)
•Make sure the USB-C sockets for laptop upstream connection and
PD pass through are connected accordingly
•Disconnect and re-connect the dock cable to your computer.
•Make sure the notebook’s USB-C port accept power charging.
•Check with your notebook manufacturer to confirm PD charging
compatibility with USB-C charger adapter
Can Zhub work on desktop PC?
Zhub works with USB-C port that supports both video and usb3 data
output. It shall work with desktop computer if such a port is available.
There shall be no PD charging since there is no battery.
I don’t have a Type-C power
adapter can it still work?
Yes. Zhub works with Laptop USB-C port that supports 5V, 1.5A. The
2x usb3-A port from Zhub could only deliver 5V, 0.6A.
Can I use a USB Type-A to Type-
C to connect to Zhub
No. Zhub works with USB-C port that supports both video and usb3
data output.
The USB port charges my phone
very slowly.
Zhub has no USB-A charging port. The 2x usb3-A port could only
deliver 5V, 0.6A when connected to Laptop and 5V, 1.0A if a USB-C
charger adapter is plugged to Zhub PD pass through port.
Can Zhub work on Type-C
phone?
Yes provided the phone USB-C port supports both video and usb data
output. As the phone graphics capability is limited, the display on
monitor may only works in mirror/duplicate mode.
Why can’t Zhub support 2x
extended monitor using Macbook
Macbook only support single stream video data over USB-C. As such,
it could only have one extended monitor connection. When 2 monitors
are connected, they are shown in mirror/Duplicate.
I cannot see 4k resolution on my
screen
•Check that your monitor has 4k resolution
•Check that the HDMI cable being used supports 4k resolution
•Ensure only 1 monitor is connected. Zhub supports only one
monitor at 4k and 2 at 1920 x 1080.

6
Specifications
Features
Specifications
Upstream input to host
USB-C full feature, usb3.1Gen1
Power Delivery pass through
USB-C, 60W max for notebook charging
Downstream data ports
2x USB-3.1 Gen1
Combine 5V, 0.6A max (without PD pass through)
Combine 5V, 1.0A max (with PD pass through
LAN port
RJ45 Gigabit port (10M/100M/1000M)
Connection: Green and Amber
Active: Green blinking
Downstream video out ports
1x HDMI (3840x2160p max, 30Hz)
2x HDMI (1920x1080p max 60Hz)
Note 2xHDMI cannot be displayed with Mac OS as
Displayport Multistream is not supported.
System Requirements
Windows 7, Windows 8, Windows 8.1, Windows 10
(32bit/64bit)
Mac OS: V10.12.6
Note: It is recommended to use Windows 10 as USB-C is
native to windows 10 System
Temperature Range
Operating: 0 oC to 35oC
Non-operating
Storage: -20
o
C to 60
o
C
Relative Humidity
Operating: 10% to 80%(non condensing)
Non Operating
Storage: 5% to 90%(non condensing)

7
Dual Monitor Installation
Zhub Dual Monitor Installation
Zhub support a single monitor at maximum resolution 3840x2160p at 30Hz and dual monitor at 1920x1080p at 60Hz.
When a 4k monitor is connected as part of the dual monitor installation, Zhub automatically sets it to highest
resolution.
For ease of installation on dual monitor, it is recommended to connect the highest resolution monitor to Zhub and then
set its resolution to 1920x1080p 60Hz. After this, then connect the second monitor and set the resolution to
1920x1080p 60Hz.
Steps on installation with Windows 10/8.1/8.0/7
1. Connect one or two monitors to the HDMI ports
2. Access the display settings screen by right clicking the mouse on an open desktop and select Display
Settings.
3. Configure your settings to your desire. To learn more about extended or duplicate displays please visit
Microsoft at https://support.microsoft.com/en-us/help/4340331/windows-10-set-up-dual-monitors
4. After these settings have been saved, the installation is complete and is saved with your notebook.
In any stage of the installation, if the notebook hangs, you may unplug the USB-C cable from notebook and re-plug
again to recover.
Apple notebook does not support Displayport multistream. If 2 monitors are connected, then they will be displayed as
duplicate or mirrored.

8
Zhub Mac Address Modification
Zhub Mac address modification
1. Open command prompt by keying in “command” in the search icon
2. After this type devmgmt to open device manager
3. Expand the Network adapters and Right click Realtek USB Gbe Family Controller and select properties
4. Select Advanced tab in the properties window and scroll to Network Address. You may then change the value
of the mac address to your desired value.

9
Turn off “Slow USB Charger
Connected” Notification
Turn Off “Slow USB charger connected” Notification
Zhub only supports 60W PD charging. When a under power USB-C charger is connected via Zhub to laptop, the
message “Slow USB charger connected” appears on the bottom right hand corner as shown below
To disable this message, follow the following steps
1. Open settings and click on the “Devices”. Next click on USB as shown below
2. Uncheck the Notify me if my PC is charging slowly over USB

10
Getting Help
Contacting Zgo Technologies
1. Go to http://www.zgotechnologies.com/
2. Select Contact US
3. Select the appropriate service or support link based on your need
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