Ziosk Aurizon Z500 User manual

Ziosk®AurizonTM (Z500) Product Manual
TTM-01100

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Compliance Statements
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a different circuit from the one the receiver is connected to.
Consult the dealer or an experienced radio/TV technician for help.
Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
PCI Statement
Ziosk® is fully compliant with all Payment Card Industry Payment Application Data Security Standards (PCI PA-DSS) 3.0.
© 2017 Tabletop Media LLC (“TTM”). All rights reserved. TTM is the owner of the ZIOSK®and AURIZONTM family of marks and logos included
herein. No part of this manual may be reproduced without TTM’s prior written consent.

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Table of Contents
Legal 2
Compliance Statements 2
Table of Contents 3
Warnings 4
Shock Hazards 4
Health and Product Safety 4
ZIOSK®6
Maintenance 8
Daily Maintenance 8
Cleaning Guidelines 8
Ziosk Inspection 9
Battery Maintenance 10
Troubleshooting 11
Product Specifications 14

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WARNINGS
It is the user’s responsibility to use the equipment in the manner in which it was intended. Read the following warnings before using.
Shock Hazards
To prevent fire or shock hazard, do not do the following:
Do not immerse the unit or battery pack in water.
Do not disassemble the unit or battery pack.
Do not insert foreign objects into any slots, connectors or accessories of the device.
Health and Product Safety
Proper Usage
For your protection, we advise you to read all the safety instructions before operating the equipment.
Ziosk is a mobile device intended for tabletop use. A distance of 20cm (approximately 8 inches) or more should be
maintained between the device and user’s body during operation.
Do not install a Ziosk device near a source of heat or water.
Do not place battery or install charging station near a source of heat or water.
Do not disassemble a Ziosk device or battery.
Only use the batteries and charger approved and supplied by the manufacturer.
Only use replacement parts and supplies specified by the manufacturer.
Repetitive Motion and Eye Strain
To prevent injuries, avoid prolonged use and take frequent breaks. It is recommended that parents monitor their children for
appropriate play.

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Seizures
Any device showing flashes or patterns of light, like movies or games, has the potential to trigger seizures or blackouts in people,
even if they have never had a seizure before. Stop using this device if any of the following symptoms occur:
Altered vision
Eye twitching
Involuntary movements
Loss of awareness
Disorientation
Evidence of Tampering
It is recommended to periodically monitor Ziosk for any changes to the external housing. This may indicate that an attacker has
somehow tampered with the device and placed it back in service. See the Maintenance section on Ziosk Inspection for more details.

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ZIOSK®
Ziosk, an interactive tabletop experience, provides next-generation pay-at-the-table functionality designed in a user-engaging,
intuitive touchscreen device. With three distinct payment features: split check, touch tip and e-mail/print receipt capabilities, the
device places control in the guests’ hands to pay at their convenience. Engaging and entertaining, Ziosk enhances the overall dining
experience with games, information and order entry capabilities.
Ziosk features include:
Payment On-Demand
• Credit, gift card, and cash
• Split check
• E-mail or print receipt
Payment Methods
• Magnetic stripe card reader
• Smart Card chip-and-pin reader
• Contactless EMV NFC reader
Digital Promotions
• Menus, specials, events
• Nutritional information
• Loyalty and gift programs
Order-Entry
• Get items to kitchen faster
• Increase upselling
• Enter repeat orders
Real-time Surveys
• Increase response rates
• Market research
• Alert manager

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Infotainment
• Engaging information
• Entertainment
• Trivia and games

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Maintenance
Daily Maintenance
It is important to properly maintain Ziosk devices daily using the following recommended procedures.
At Startup:
Insert fully charged battery.
Verify Ziosk preparedness with printout.
Cleaning:
To clean the touch panel, you will need a soft, lint-free cloth and a mild glass cleaner (such as Windex®). A microfiber cloth works
well. See Cleaning Guidelines below for more tips.
Spray cleaner or water directly onto a soft cloth.
Wipe the surface of the screen gently with dampened cloth.
Press gently on the screen in order to clean more difficult dirt or oil.
At Shutdown:
Wipe Ziosk device with a clean, soft cloth.
Remove battery from Ziosk device.
Place battery in charger.
If a unit is not operating properly or is damaged, remove it from service and contact our technical support: [email protected]
Cleaning Guidelines:
Do not use abrasive materials or utensils for cleaning.
Do not use phosphates, ethylene glycol, or lubricants.
Never use acidic or alkaline cleaners. Use of improper cleaners could damage the touch panel or plastic shell. Cleaning
products may contain 1-3% Isopropyl Alcohol by volume, which is within acceptable limits for cleaning the touch panel.
Do not spray any liquids directly onto the Ziosk device. The liquid could enter into a very small opening and damage the
device.

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Ziosk Inspection
Periodically monitor Ziosk devices for any differences in the user interface or external housing. Changes to the device may be an
indication that an attacker has somehow tampered with the device and placed it back in service
To reduce or prevent fraud, make it a part of your daily procedures to visually inspect the device for tampering. Examples of things to
look for during this inspection include:
Check for stickers on the device that were not there previously. Stickers are often used to cover up drill holes. Make sure that
any labels on the device do not appear to have been removed and replaced. Periodically run your finger over the label to feel
for holes.
Make sure that there are no new connections (leads, plugs, antennas) added to the device.
Look for any new display items that have been positioned near the device on the table (for example, on or near the condiment
holder). These new items could be used to house pin-hole cameras to capture user input.
Check under the table to make sure that no equipment (for instance, new recording devices) have been attached without
reason.

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Battery Maintenance
Good battery maintenance will ensure your Ziosk device provides a full day of infotainment.
Inserting and Removing Battery from Ziosk
The battery compartment is located at the base of the unit. To insert the battery, just press it into the battery compartment until you
hear a click. To remove the battery for charging, depress the battery latch and pull the battery out.
Charging
Batteries must be charged for approximately 8 hours to obtain a maximum charge. Slide the battery into a charger slot and wait for
the red status LED to indicate the battery is charging. The status LED will turn green when the battery is fully charged. Leaving
batteries in the charger after the status LED turns green will not cause damage to the batteries. A flashing red status light may
indicate a battery fault. See the Troubleshooting section for more information.
Storage
Store unused batteries in a dry space at room temperature.

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Troubleshooting
Before troubleshooting any problems with your Ziosk device, please make sure that you check the following items:
Battery is fully charged and inserted correctly.
There is no visible damage to the exterior.
The Ziosk device is powered on.
If you are still experiencing problems, continue troubleshooting using the following guide. Should the problem persist, please contact
our technical support: [email protected]
Ziosk Device
Screen is dark, device seems completely dead:
Try inserting a different battery and make sure it is charged sufficiently. You can press the battery test button to determine
the approximate level of charge in the battery; at least two solid green LEDs should be lit.
Confirm that the battery is inserted fully and latched. Check for any obstructions in the battery compartment that would
prevent the battery from being fully inserted.
Remove the battery and check the spring connectors in the battery cavity. If these appear damaged, please contact our
technical support.
If the problem persists, contact Ziosk technical support.
Content downloads seem slow, or other suspected wireless network connection issues:
Relocate the device closer to an access point to see if that resolves the issue.
Try rebooting the device by removing the battery, wait 10 seconds, and re-insert it.
If the problem persists, contact Ziosk technical support.
For any unusual or unexpected behavior –such as device appears frozen, touch screen seems unresponsive, LCD flickers, or any
other condition that does not seem appropriate:
Reboot the device by removing the battery, wait 10 seconds, and re-insert it.
If the problem persists, contact Ziosk technical support.

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Card Reader
I inserted my card and nothing happened.
Make sure you insert the card with the magnetic stripe facing the correct way, with the stripe down and toward the back of the
device
Insert the card fully until it stops, then remove it quickly
Check the card for damage to the magnetic stripe.
If using a chip-enabled card, leave the card in the reader until prompted to remove it
An error occurred after I inserted my card.
Try removing the card and re-inserting it
Check the card for damage to the magnetic stripe.
The card still cannot be read.
Reboot the device by removing the battery, wait 10 seconds, and re-insert it.
If the problem persists, the card reader may be damaged. Contact Ziosk technical support.
Printer
The receipt is not printing.
Device may be out of paper; install a fresh roll.
Check for a paper jam.
Check to be sure that the printer door is fully closed. and latched
The receipt is blank.
Check to see if the paper is loaded with the thermal coating in the proper orientation.
The printer began to print and then the screen went dark. Device seems to be rebooting.
The battery is low. Replace with a fully-charged battery.
If the problem persists, the printer or device may be damaged. Contact Ziosk technical support.

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Battery Charger
The battery was in the charger overnight, but it doesn’t seem to charge.
Make sure the status LED turns RED when inserting a discharged battery.
A charged battery will have a GREEN status LED.
Press the battery test button to determine the approximate level of charge in the battery.
The status LED is flashing RED.
The battery has a fault. Try removing the battery and place in a different slot in the charger. If the status LED continues to
flash, contact technical support for further assistance.
I am having trouble inserting a battery into the charger, or the status LED does not light.
Check the orientation of the battery.
Check the battery for damaged contacts, foreign material or broken plastic. If the battery is damaged, discontinue use and
contact technical support for further assistance.
Check the battery charger connectors for foreign material, bent pins or broken plastic. If a connector is damaged, contact
technical support for assistance.
If you do not see damage to either connector, try inserting the battery into a different slot.
If the status LED still does not light, contact technical support for further assistance.
The charger does not turn on.
Verify that there is power to the unit and that the power switch is in the ON position
The cooling fan will turn on only if there is a battery inserted and charging –when all batteries have finished charging, the fan
will turn off

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Product Specifications
Electrical
Battery –3.78VDC (typical) Li-Ion polymer 20.8Ah custom rechargeable pack
Peripherals
Display –1920x1200 WUXGA LCD
Touch Screen –10-point touch, 3mm feature resolution
WLAN –802.11 a/b/g/n/ac 2x2 MIMO plus Bluetooth 4.1 (LE)
Printer –58mm / 384dpl thermal printer with auto-cutter
Camera –8Mp auto-focus with dual-color flash LED
Payment
Magnetic Stripe Card Reader –3DES DUKPT Encrypting Magnetic Stripe Reader
Smart Card Reader –Smart Card connector, I2C host interface, encrypted PIN-pad
Contactless Card Reader –ISO 14443A and 14443B over 13.56MHz NFC
Physical
Dimensions –8 1/8” (205mm) W x 6 ¾ ” (175mm) H x 4 ¼ ” (110mm) D
Weight –3lbs, 6oz (1530g) –including battery pack
Battery weight –1lb, 1 ½ oz (500g)
Environmental
Operating conditions: 5 to 40oC ( 40 to 105oF ),
20 to 90% RH (non-condensing)
Storage conditions: -20 to 60oC ( -5 to 140oF ),
5 to 90% RH (non-condensing)