Zte ZXHN H167A User manual

ZXHN H167A
VDSL CPE
User Manual
Manual No:
Edition Time: 2019-1-29
LEGAL INFORMATION
Copyright © 2019 ZTE CORPORATION.
The contents of this document are protected by copyright laws and
international treaties. Any reproduction or distribution of this document or any
portion of this document, in any form by any means, without the prior written
consent of ZTE CORPORATION is prohibited. Additionally, the contents of
this document are protected by contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or
registered trade or service marks, of ZTE CORPORATION or of their
respective owners.
This document is provided “as is”, and all express, implied, or statutory
warranties, representations or conditions are disclaimed, including without
limitation any implied warranty of merchantability, fitness for a particular
purpose, title or non-infringement. ZTE CORPORATION and its licensors shall
not be liable for damages resulting from the use of or reliance on the
information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual
property rights or applications covering the subject matter of this document.
Except as expressly provided in any written license between ZTE
CORPORATION and its licensee, the user of this document shall not acquire
any license to the subject matter herein.
ZTE CORPORATION reserves the right to upgrade or make technical change
to this product without further notice.
Users may visit the ZTE technical support website http://support.zte.com.cn to
inquire for related information.
The ultimate right to interpret this product resides in ZTE CORPORATION.
ZTE (USA) INC.
2425 N. Central Expy, Suite 600,Richardson, Texas 75080 United States
Telephone number:[phone]

1 Safety Precautions
Notes:
Before using the device, read the following safety precautions. ZTE bears no
liability to the consequences incurred by violation of the safety instructions.
Usage Cautions
Read all the safety cautions carefully before using the device.
Only use the accessories included in the package, such as power supply
adapter and battery.
Do not extend the power cord, otherwise the device will not work.
The power supply voltage must meet the requirements of the device input
voltage (The voltage fluctuation range is less than 10%).
Keep the power plug clean and dry to prevent any risk of electric shock or
other dangers.
Disconnect all the cables during a lightning storm to prevent the device from
damage.
Power OFF and unplug the power plug when the device is not in use for a
long time.
Do not attempt to open the covers of the device. It is dangerous to do so
when the device is powered ON.
Power OFF and stop using the device under the conditions such as,
abnormal sound, smoke, and strange smell. Contact the service provider for
maintenance if the device is faulty.
Environment Requirements
Ensure proper ventilation to the device. Place the device away from direct
sunlight.
Keep the device ventilated and dry. Never spill any liquid on the device.
Do not place any object on the device to prevent any deformation or damage
to the device.
Do not place the device near any source of heat or water.
Keep the device away from any household appliances with strong magnetic
or electric fields, such as microwave oven and refrigerator.
Cleaning Requirements

Before cleaning, power OFF the device, and unplug all the cables connected
to the device, such as power cable, optical fiber, and Ethernet cable.
Do not use any liquid or spray to clean the device. Use a soft dry cloth.
Environment Protection
Do not dispose the device or battery improperly.
Observe the local regulations about the equipment disposal or treatment.
Restrictions in the 5 GHz Band
According to Article 10(10) of Directive 2014/53/EU, the packaging shows that
this radio equipment will be subject to some restrictions when placed on the
market in Belgium(BE), Bulgaria(BG), the Czech Republic(CZ), Denmark(DK),
Germany(DE), Estonia(EE), Ireland(IE), Greece(EL),Spain(ES), France(FR),
Croatia(HR), Italy(IT),Cyprus(CY), Latvia(LV), Lithuania(LT), Luxembourg(LU),
Hungary(HU), Malta(MT), Netherlands(NL), Austria(AT), Poland(PL),
Portugal(PT), Romania(RO), Slovenia(SI), Slovakia(SK), Finland(FI),
Sweden(SE), the United Kingdom(UK), Turkey(TR), Norway(NO),
Switzerland(CH), Iceland(IS), and Liechtenstein(LI).
The WLAN function for this device is restricted to indoor use only when
operating in the 5150 to 5350 MHz frequency range.
RF Exposure Information
The Maximum Permissible Exposure (MPE) level is calculated based on a
distance of d=20 cm between the device and the human body. To maintain
compliance with the RF exposure requirement, a separation distance of 20 cm
between the device and the human should be maintained.
EU Declaration of Conformity
Hereby，ZTE Corporation declares that the radio equipment type ZXHN H167A
is in compliance with Directive 2014/53/EU, The full text of the EU declaration of
conformity is available at the following Internet address:
http://support.zte.com.cn/support/cer/EU
Environmental Information
The equipment you purchased has required the extraction and use of natural
resources for its production. It may contain substances that are hazardous to
people’s health and to the environment. To avoid putting such substances into
our environment and to reduce pressure on our natural resources, we ask that
you reuse or recycle your end-of-life equipment by using an accredited
electronics take-back system.

The symbols below indicate that this product should be reused or recycled and
not simply discarded. Please locate and use an appropriate reuse and recycling
site. If you need more information on collection, reuse and recycling systems,
contact your local or regional waste administration. You may also contact your
equipment provider for more information on the environmental performances of
these products.
FCC - PART 68
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the bottom of this equipment is a label that
contains, among other information, a product identifier in the format US:
ZTEDL01AHNH167A. If requested, this number must be provided to the
telephone company.
This equipment uses the following USOC jacks: RJ-11,RJ-45.
REN (RINGER EQUIVALENT NUMBERS) STATEMENT Notice: The Ringer
Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a
telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
ATTACHMENT LIMITATIONS STATEMENT
Notice: This equipment meets telecommunications network protective,
operational and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements document(s). This is
confirmed by marking the equipment with the Industry Canada certification
number. The Department does not guarantee the equipment will operate to
the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions
may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to

this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together.
This precaution may be particularly important in rural areas. Caution: Users
should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate
FCC Statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for
an uncontrolled environment. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter. This
equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body.
This equipment complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:

(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
Caution!
The manufacturer is not responsible for any radio or TV interference caused
by unauthorized modifications to this equipment. Such modifications could
void the user authority to operate the equipment.
2Product Specifications
The ZXHN H167A is a VDSL2 access device that supports 1.16 Gbps
Dual-bandconcurrent 11ac Wi-Fi. It provides High Speed Internet, IPTV
services through the VDSL2/ADSL2+ uplink. Those services are delivered by
the gateway on your home network to the PCs, STBs, gaming devices and so
on via the integrated interfaces: Ethernet, Wi-Fi.
The ZXHN H167Asupports Dual-Band concurrent Wi-Fi up to 300 Mbps (IEEE
802.11b/g/n  2x2 @ 2.4 GHz) and 867 Mbps(IEEE 802.11ac 2x2 @5
GHz).
Technical Specification
Dimension 210 mm (L) × 140 mm (W) × 32mm (H)
Certification CE and Wi-Fi Certification
Power adapter Input: AC 100 V - 240 V, 50/60 Hz
Output: DC 12 V, 1 A
Environment Requirements
Operation temperature 0 °C - 40 °C (32 °F - 104 °F)
Operation humidity 5% - 95%(non-condensing)
3 Hardware Description
Front panel
Figure 3-1 shows the indicators on the front panel of the ZXHN H167A
Figure 3-1 Indicators on the Front Panel

Table 3-1 describes the indicators on the front panel of the ZXHN H167A
Table 3-1 Indicators on the Front Panel
Indicator Status Description
Power
OFF Power off or the power supply is not
connected.
Solid red Power on, The system is performing
self-detection or the self-detection fails.
Solid green The device is power on.
Broadband OFF The equipment is not powered on or the
WAN port is disabled.
Solid green The link is activated.
Internet
OFF No detected data. The device is powered
off.
Flashing
green Currently in data transmission.
Solid green The WAN connection is online.
The device has a WAN IP address from
IPCP, DHCP or statically configured. LED
remains green in the case of disconnection

Indicator Status Description
due to idle timeout when PPP
dial-on-demand is enabled. Green LED
indicates that the routing connection state
is up.
Solid red The WAN connection is dialing up or fails
to get online.
Device attempted to become IP connected
and failed (no DHCP response, no PPPoE
response, PPP authentication failed, no IP
address from IPCP, etc).
2.4GHz
OFF 2.4GHz WLAN RF switch is off.
Flashing
green
Currently in data transmission. Flashing
frequency indicates 2.4GHz Wi-Fi network
traffic.
Solid green 2.4GHz WLAN RF switch is on.
5GHz
OFF 5GHz WLAN RF switch is off.
Flashing
green
Currently in data transmission. Flashing
frequency indicates 5GHz Wi-Fi network
traffic.
Solid green 5GHz WLAN RF switch is on.
WPS
OFF No WPS access or the WPS access of the
terminal exceeds 5 minutes.
Slow
Flashing
green
WLAN terminal is in WPS accessing
process.
Fast
Flashing
green
The WPS accessing of the WLAN terminal
is Faulty.
Solid green WPS function is on.
Side panel
Figure 3-2 shows the interfaces and buttons on the side panel of the ZXHN
H167A.
Figure 3-2 The Side Panel

Interface/Button Description
WLAN
A
fter pushing the button, the WLAN function will be
enabled or disabled.
WPS
A
fter pushing the button, the WPS function will be
enabled.
Rear panel
Figure 3-3 shows the interfaces and buttons on the back panel of the ZXHN
H167A.
Figure 3-3 The Back Panel
Interface/Button Description
On/Off Power switch, to power on or power off the device.
Power Power supply port, It is connected to the power
adapter.
Reset
During power ON period, hold on this button for more
than 5 seconds to reset the current settings to the
factory default setting, and then the system restarts
automatically.
LAN1–LAN4 RJ-45 port. It is used to connect the modem to
computer, STBs or other network devices.
DSL RJ-11 port, it is used to connect the VDSL2, or ADSL2+
uplink access network.

4 Hardware Connections
Hardware Connections
Figure 4-1 shows the devices that are connected to interfaces of the ZXHN
H167A
Figure 4-1 Cable Connection
4 Troubleshooting
All indicators are OFF when the equipment is powered ON.
First make sure that you have inserted the power adapter of the ZXHN H167A
into a working power socket and that the ZXHN H167A has been powered
ON (the switch button is pressed down). If the indicators are still OFF after
confirmation of the above items, may be the hardware is damaged. You may
contact local operators for maintenance. Never dismantle the equipment by
yourself.
Will VDSL2 affect the telephone conversation quality? Will making

phone calls cause a slow online rate?
VDSL2 separates voices from data through the frequency division
multiplexing technology. Therefore, voices and data run in different paths
without mutual interference. Neither the access rate nor conversation quality
will fall even if you are in a call and online simultaneously.
How to properly install telephone extensions or other devices on the
VDSL2 line?
It is recommended to connect the VDSL2 splitter to the telephone cable first
and then connect the phone sets to the splitter interfaces. Installing a
telephone directly before the splitter will lead to connection failure between
the ZXHN H167A and the device at central office side, or an Internet access
failure, or a slow connection speed. Connecting other electronic devices
between the user end and splitter may affect the VDSL2 communications
(since VDSL2 has a higher requirement for the line quality) and furthermore
affect the normal operation of VDSL2. If the phone sets are required to be
connected before the splitter, you should serially connect the MicroFilter
before the phone sets (Generally, to minimize interference, only one
MicroFilter can be connected before the splitter).
Sometimes, the VDSL2 users cannot access to the Internet normally
First check whether the ZXHN H167A is in the normal state (Check the
indicators according to this user manual). If yes, the computer or application
network may be faulty. This is unrelated with VDSL2. If the ZXHN H167A is
abnormal, check the status of indicators one by one to remove the fault.
It is suggested to check the following items before seeking help from
operators:
i. The VDSL2 telephone cable connectors are proper.
ii. The VDSL2 is away from the power cable and large-power electronic
devices.
iii. No telephone extensions and fax machines are connected between the
VDSL2 incoming line and splitter.
iv. The splitter has been installed correctly.
v. The ZXHN H167A has good heat dissipation ratio.
What are reasons for VDSL2 synchronization failure (also referred as
link down or link establishment failure)?
If the VDSL2 suddenly fails to be synchronized (link down) during application,

usually the Link indicator on the ZXHN H167A will not be ON. It is suggested
to check the following steps one by one:
i. First check the quality of incoming cables and incoming cable connectors.
ii. Install the ZXHN H167A correctly based on the user guidance. Minimize
the number of taps.
iii. Check whether the telephone cables and VDSL2 are in good connection
or whether the telephone cables are normal.
iv. Try to disconnect the splitter and directly connect the ZXHN H167A to
the incoming user cable end. Ensure the problem is not due to improper
installation or incoming user line quality. If the VDSL2 can be synchronized
again, it means that installation of the incoming user side is improper.
Please reinstall it according to the user guide.
v. If the VDSL2 still fails to be synchronized when the ZXHN H167A is
connected to the incoming user cable end, contact the operators to check
whether it is due to external line failure or ZXHN H167A failure.
vi. If the splitter problem is determined, call the operator for maintenance or
replacement.
vii. If the problem is due to the end OFFice equipment failure, call the
operator to confirm it.
viii. Too long connection cable between the splitter and ZXHN H167A may
cause poor anti-interference performance and synchronization difficulty.
Therefore, the connection cable should not be too long.