Extreme Networks ExtremeWireless AP560h User manual

ExtremeWireless™ AP560h Access Point
Installation Guide
9036166-01 Rev AA
August 2020

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Table of Contents
Preface........................................................................................................................................................................................v
Conventions.....................................................................................................................................................................v
Text Conventions..................................................................................................................................................v
Documentation and Training................................................................................................................................. vi
Training.....................................................................................................................................................................vi
Getting Help...................................................................................................................................................................vi
Subscribing to Service Notifications........................................................................................................ vii
Providing Feedback to Us......................................................................................................................................vii
AP560h Overview................................................................................................................ 8
AP560h Features..........................................................................................................................................................8
Purchase Order Information..................................................................................................................................10
AP560h purchase order information....................................................................................................... 10
Install the Access Point......................................................................................................13
Verify the AP560h Box Contents........................................................................................................................13
Access Point Bracket Usage and Mounting Options................................................................................ 14
Install the Access Point on a Wall....................................................................................................................... 15
Install the Access Point Using MBO-ART02 Articulating Mounting Bracket........................16
Install the Access Point on a Wall or Flat Surface Using the KT-147407-02 Bracket
Parts..........................................................................................................................................................................19
Install the Access Point Using KT-147407-02 Bracket Parts and KT-150173-01
Extension Arm..................................................................................................................................................... 21
Install the Access Point Using KT-150173-01 Extension Arm........................................................22
Install the Access Point on a Pole...................................................................................................................... 22
Install the Access Point on a Pole Using MBO-ART02 Articulating Mounting
Bracket and POLE01 Bracket...................................................................................................................... 23
Install the Access Point on a Pole Using KT-147407-02 Bracket Parts.................................. 26
Install the Access Point on a Pole Using KT-147407-02 Bracket Parts and
KT-150173-01 Extension Arm....................................................................................................................... 28
GE1 or GE2 Cable Connection......................................................................................... 30
Install the Plastic Service Panels on the Access Point................................................. 32
Product Specifications......................................................................................................34
Regulatory and Compliance Information.......................................................................35
Professional Installation Instruction..................................................................................................................35
Installation personnel...................................................................................................................................... 35
Installation location.......................................................................................................................................... 35
External antenna................................................................................................................................................35
Installation procedure..................................................................................................................................... 35
Instructions d'installation professionnelle.............................................................................................36
Safety Guidelines....................................................................................................................................................... 36
ExtremeWireless™ AP560h Access Point iii

FCC Declaration of Conformity Statement...................................................................................................36
FCC Caution:....................................................................................................................................................... 36
Federal Communications Commission (FCC) Notice.............................................................................. 37
Industry Canada (IC) Notice................................................................................................................................ 38
Industry Canada (IC) Notice........................................................................................................................38
European Waste Electrical and Electronic Equipment (WEEE) Notice..........................................38
Index....................................................................................................................................40
Table of Contents
iv ExtremeWireless™ AP560h Access Point

Preface
This section discusses the conventions used in this guide, ways to provide feedback, additional help, and
other Extreme Networks® publications.
Conventions
This section discusses the conventions used in this guide.
Text Conventions
The following tables list text conventions that are used throughout this guide.
Table 1: Notice Icons
Icon Notice Type Alerts you to...
General Notice Helpful tips and notices for using the product.
Note Important features or instructions.
Caution Risk of personal injury, system damage, or loss of data.
Warning Risk of severe personal injury.
New! New Content Displayed next to new content. This is searchable text within
the PDF.
Table 2: Text Conventions
Convention Description
Screen displays This typeface indicates command syntax, or represents information as it
appears on the screen.
The words enter and
type
When you see the word “enter” in this guide, you must type something, and
then press the Return or Enter key. Do not press the Return or Enter key when
an instruction simply says “type.”
ExtremeWireless™ AP560h Access Point v

Table 2: Text Conventions (continued)
Convention Description
[Key] names Key names are written with brackets, such as [Return] or [Esc]. If you must
press two or more keys simultaneously, the key names are linked with a plus
sign (+). Example: Press [Ctrl]+[Alt]+[Del]
Words in italicized
type
Italics emphasize a point or denote new terms at the place where they are
defined in the text. Italics are also used when referring to publication titles.
Documentation and Training
To find Extreme Networks product guides, visit our documentation pages at:
Current Product Documentation www.extremenetworks.com/documentation/
Archived Documentation (for earlier
versions and legacy products)
www.extremenetworks.com/support/documentation-archives/
Release Notes www.extremenetworks.com/support/release-notes
Hardware/Software Compatibility Matrices https://www.extremenetworks.com/support/compatibility-matrices/
White papers, data sheets, case studies,
and other product resources
https://www.extremenetworks.com/resources/
Training
Extreme Networks oers product training courses, both online and in person, as well as specialized
certifications. For more information, visit www.extremenetworks.com/education/.
Getting Help
If you require assistance, contact Extreme Networks using one of the following methods:
Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base, manage support cases and
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The Hub
A forum for Extreme Networks customers to connect with one another, answer questions, and share
ideas and feedback. This community is monitored by Extreme Networks employees, but is not
intended to replace specific guidance from GTAC.
Call GTAC
For immediate support: 1-800-998-2408 (toll-free in U.S. and Canada) or [phone]. For the
support phone number in your country, visit: www.extremenetworks.com/support/contact
Before contacting Extreme Networks for technical support, have the following information ready:
•Your Extreme Networks service contract number and/or serial numbers for all involved Extreme
Networks products
•A description of the failure
Documentation and Training Preface
vi ExtremeWireless™ AP560h Access Point

•A description of any action(s) already taken to resolve the problem
•A description of your network environment (such as layout, cable type, other relevant environmental
information)
•Network load at the time of trouble (if known)
•The device history (for example, if you have returned the device before, or if this is a recurring
problem)
•Any related RMA (Return Material Authorization) numbers
Subscribing to Service Notifications
You can subscribe to email notifications for product and software release announcements, Vulnerability
Notices, and Service Notifications.
1. Go to www.extremenetworks.com/support/service-notification-form.
2. Complete the form with your information (all fields are required).
3. Select the products for which you would like to receive notifications.
Note
You can modify your product selections or unsubscribe at any time.
4. Click Submit.
Providing Feedback to Us
Quality is our first concern at Extreme Networks, and we have made every eort to ensure the accuracy
and completeness of this document. We are always striving to improve our documentation and help
you work better, so we want to hear from you! We welcome all feedback but especially want to know
about:
•Content errors or confusing or conflicting information.
•Ideas for improvements to our documentation so you can find the information you need faster.
•Broken links or usability issues.
If you would like to provide feedback to the Extreme Networks Information Development team, you can
do so in two ways:
•Use our short online feedback form at https://www.extremenetworks.com/documentation-
feedback/.
•Email us at [e-mail].
Please provide the publication title, part number, and as much detail as possible, including the topic
heading and page number if applicable, as well as your suggestions for improvement.
Preface Subscribing to Service Notifications
ExtremeWireless™ AP560h Access Point vii

AP560h Overview
AP560h Features on page 8
Purchase Order Information on page 10
The AP560h is a Wi-Fi 6, 802.11ax/ac/abgn outdoor access point. The access point caters to the
stadium environment by supporting high density of users and devices. It oers flexible deployment
options and can be mounted to a pole, and to a wall, thereby ensuring exceptional mobile experience
throughout the stadium.
The AP560h access point is sold separately, and all brackets and accessories must be purchased
separately.
Note
The AP560h-FCC access point requires a minimum base firmware of WiNG 7.1.2.
Note
AP560h-WR access point requires a minimum base firmware of WiNG 7.2.1.0-015R.
AP560h Features
The AP560h access point has the following features:
•Radios: Two radios
◦1 dual-band, 2.4GHz and 5GHz, and 1 band-locked 5GHz
◦1 IoT Radio (2.4 GHz)
•Two Ethernet ports
◦1 x 100/1000/2500/5000 Mbps auto-negotiation Ethernet port, RJ45
◦1 x 10/100/1000 Mpbs auto-negotiation Ethernet port, RJ45
•Dimensions: 11.3 in. × 18.9 in. × 3.5 in. (288 mm × 481 mm × 88 mm)
•LEDs: Two top-mounted LEDs – all LEDs will be on during reset.
•One Reset button
•Security locks:
◦One hole for security hanger lock
•Power: PoE 802.3at
•Antennas:
◦Two software selectable internal antennas (30 degree and 70 degree directional antennas)
8ExtremeWireless™ AP560h Access Point

•Temperature:
◦Operating temperature: -40°C to +55°C (-40°F to +131°F)
◦Storage temperature: -40°C to +70°C (-40°F to +158°F)
•Enclosure: Plastic only
Figure 1: AP560h front view
AP560h Overview AP560h Features
ExtremeWireless™ AP560h Access Point 9

Figure 2: AP560h access point side ports
Callout Description
A GE1 port
B GE2 port
C Console port
Note
The console port cap must be tightened to a torque of 12 in-lbs.
If a torque wrench is not available, a flat-bladed screwdrive can be used. The flat blade must
be 7/16 in. wide to avoid noticeable cap slot deformation.
Note
The slot deformation will not aect the IP67 console port cap properties.
Turn the console port cap until there is resistance from the access point gasket, and then turn
the console port cap to a minimum of ½ turn further.
Purchase Order Information
Learn how to purchase various brackets and accessories for installing the AP560h access point.
The AP560h access point is sold by itself and cannot be installed without a mounting bracket or an
accessory.
AP560h purchase order information
Part number Description
AP560h-FCC Cloud-ready, Dual 5GHz, Dual-band, Sensor radio,
Dual Radio 802.11ax/ac/abgn, 4x4:4 MIMO
Outdoor 11ax access point. Internal 30deg/70deg
Panel Antenna.
Domain: US and Columbia
Purchase Order Information AP560h Overview
10 ExtremeWireless™ AP560h Access Point

You can install the access point to a wall or a pole using the KT-147407-02 bracket parts or the MBO-
ART02, 10 in. 2-axis articulating mounting bracket, or the WS-MBO-POLE01 (#30520) bracket. The
ordering details are described in the following tables.
Table 3: KT-147407-02 bracket order information
Part number Box contents
KT-147407-02 The KT-147407-02 bracket comes with three bracket parts:
• Flat part with holes on the metal surface
• 1-axis tilt part
• Boxed pole part with step edges
Six hex-head M6 stainless-steel screws
Two hex-head M12 stainless-steel screws
Two hex-head M12 stainless-steel nuts
One URL card
The KT-147407-02 bracket kit can be used with KT-150173-01 extension arm for wall or pole installations.
Note
The KT-150173-01 extension arm must be purchased separately.
AP560h Overview AP560h purchase order information
ExtremeWireless™ AP560h Access Point 11

The contents of the KT-150173-01 extension arm are described in the following table.
Table 4: KT-150173-01 extension arm order information
Part number Box contents
KT-150173-01 One KT-150173-01 12 in. extension arm
Two hex-head M12 stainless-steel screws
Two hex-head M12 stainless-steel nuts
One URL card
Note
You must provide the required M6 hex-head screws and nuts for flat surface installation.
Table 5: MBO-ART02 bracket order information
Part number Box contents
MBO-ART02 ART02 10 in. 2-axis articulating mounting bracket
One concrete anchor with washers
Two stainless-steel M6 screws
One hex-head screw
One URL card
Table 6: WS-MBO-POLE01 bracket order information
Part number Box contents
WS-MBO-POLE01 One WS-MBO-POLE01 bracket
Four M3 screws with nuts and washers
One URL card
AP560h purchase order information AP560h Overview
12 ExtremeWireless™ AP560h Access Point

Install the Access Point
Verify the AP560h Box Contents on page 13
Access Point Bracket Usage and Mounting Options on page 14
Install the Access Point on a Wall on page 15
Install the Access Point on a Pole on page 22
About This Task
The access point is installed on a flat surface such as a wall and to a pole using brackets and accessories.
Refer to the purchase order information to know more about picking the right access point bundle for
your installation needs.
Note
The access point cannot be installed directly on a wall or to a pole without the mounting
bracket.
When you receive the access point bundle, perform a visual inspection of the access point, the bracket,
and the accessories for any physical damage.
Contact Extreme Networks Support in case of any damage.
Before installing the access point:
Procedure
1. Verify the box contents.
2. Review the safety guidelines.
Verify the AP560h Box Contents
About This Task
The box contains the access point and a removable label for your documentation. There is another label
that mentions the minimum base firmware version that the product needs to have.
The box contents of the access point and the access point bundle are listed below:
ExtremeWireless™ AP560h Access Point 13

Procedure
1. If you have ordered the AP560h access point separately, verify that the box contains the following
items:
Quantity Item
1 AP560h Quick Reference
1 AP560h access point
2. If you have ordered the service panel separately (EIO-03-SP), verify that the box contains the
following items:
Quantity Item
1 Plastic service panel base
1 Plastic service panel top with one captive screw
4 75mm long service panel shoulder screws
What to Do Next
After verifying the box contents, ensure that you have all the necessary parts to begin your preferred
installation.
Access Point Bracket Usage and Mounting Options
Details about various mounting brackets and accessories that can be used with the access point during
wall or pole installation.
The access point is mounted on a wall or to a pole, the details of which are described in the following
table:
Table 7: AP560h mounting brackets and accessories usage
Mounting bracket/
accessory and part
number
Wall install Pole install Notes
KT-147407-02 bracket;
comes with three
bracket parts
Yes Yes For attaching to a wall
or a flat surface, use the
bracket part that has
two holes metal surface.
For attaching to a pole,
attach the
KT-147407-02 pole part
on top of the 1-axis tilt
part.
KT-150173-01; extension
arm; used with
KT-147407-02 bracket
parts
Yes; place the
KT-150173-01 extension
arm on top of the 1-axis
KT-147407-02 tilt part
Yes; attach the
KT-147407-02 pole part
to the extension arm
None.
Access Point Bracket Usage and Mounting Options Install the Access Point
14 ExtremeWireless™ AP560h Access Point

Table 7: AP560h mounting brackets and accessories usage (continued)
Mounting bracket/
accessory and part
number
Wall install Pole install Notes
WS-MBO-POLE01
(#30520); bracket; also
known as the pole
mounting bracket
No Yes If the pole diameter is
<= 1.0 in. (25.4 mm), use
small cable clamp. If the
pole diameter is
between 5.0 in. (127.0
mm) – 7.0 in. (178.0
mm), use large cable
clamp. For any other
pole diameter, provide
your own stainless steel
cable clamp. The band
must be 0.5 in. (12.7mm)
wide. The POLE01
bracket can be used
only when paired with
the MBO-ART02
bracket.
MBO-ART02; 10 in. 2-
axis articulating
mounting bracket
Yes Yes The articulating
mounting bracket is
used with POLE01
bracket for pole install.
The wall must be strong
enough to support the
access point during
inclement weather.
Note
The access point cannot be installed without the mounting bracket.
Install the Access Point on a Wall
Before You Begin
The access point is used with the KT-147407-02 bracket parts for wall installation. The KT-150173-01
extension arm is also used with the access point and the KT-147407-02 bracket parts for wall and flat
surface installation.
Other wall install options include using the:
•MBO-ART02 bracket
The following hardware is required when installing the access point on a flat surface using the
KT-147407-02 bracket:
•One access point
•Flat part of the KT-147407-02 bracket with two holes on the metal surface (see Flat part of the
KT-147407-02 bracket).
•1-axis tilt bracket (see Figure 6 on page 20).
Install the Access Point Install the Access Point on a Wall
ExtremeWireless™ AP560h Access Point 15

•KT-150173-01 extension arm (see Figure 7 on page 21).
•Six M6 screws
•Four M6 size hex-head screws
•Screw-in anchors if the access point is being mounted on a wood wall or a concrete surface.
Note
The M6 hex-head screws and screw-in anchors must be provided by the installer.
If you install the access point to the wall using the ART02 bracket, use the following hardware:
•One access point
•MBO-ART02 articulating mounting bracket
•Six M6 hex-head screws
◦Two M6 hex-head screws to attach the bracket to the access point
◦Four M6 hex-head screws to attach the bracket to the wall or a flat surface.
Install the Access Point Using MBO-ART02 Articulating Mounting Bracket
About This Task
Table 8: Hardware requirements for MBO-ART02 articulating mounting bracket wall
installation
Quantity Item
1 Access point
1 MBO-ART02 articulating mounting bracket
6 M6 hex-head screws
Two M6 hex-head screws to attach the MBO-ART02 to the access
point.
Four M6 hex-head screws to attach the MBO-ART02 bracket to the
wall.
Note
When using the MBO-ART02 articulating mounting bracket, set the minimum downward tilt
to less than 20 degrees to prevent water ingress. If you keep the tilt to more than 20 degrees,
a service panel (EIO-03-SP) must be installed to protect the glands on the access point.
For installation instructions on how to install the service panel, see Install the Plastic Service Panels on
the Access Point on page 32.
To install the access point on a wall:
Install the Access Point Using MBO-ART02 Articulating
Mounting Bracket Install the Access Point
16 ExtremeWireless™ AP560h Access Point

Procedure
1. Using the MBO-ART02 articulating mounting bracket’s shorter bracket end as a template, mark and
drill four holes on the wall.
Figure 3: MBO-ART02 bracket template for attachment holes
Install the Access Point
Install the Access Point Using MBO-ART02 Articulating
Mounting Bracket
ExtremeWireless™ AP560h Access Point 17

2. Attach the MBO-ART02 to the access point using two M6 hex-head screws.
Use the mounting holes shown in Figure 4 to mount the MBO-ART02 bracket onto the AP560h
access point.
Figure 4: Attach the MBO-ART02 bracket to the AP560h access point
3. Align the mounting holes on the MBO-ART02 articulating mounting bracket against the holes on the
wall and attach the bracket using four M6 hex-head screws.
Install the Access Point Using MBO-ART02 Articulating
Mounting Bracket Install the Access Point
18 ExtremeWireless™ AP560h Access Point

Install the Access Point on a Wall or Flat Surface Using the KT-147407-02 Bracket
Parts
Before You Begin
Hardware requirements for a wall or flat surface installation:
•Flat part of the KT-147407-02 bracket
•1-axis tilt part of the KT-147407-02 bracket
•One access point
•Six M6 screws
•Four M6 headsize screws
Figure 5: Flat part of the KT-147407-02 bracket
Install the Access Point
Install the Access Point on a Wall or Flat Surface Using
the KT-147407-02 Bracket Parts
ExtremeWireless™ AP560h Access Point 19

Figure 6: 1-axis tilt bracket
Procedure
1. Attach the flat part of the KT-147407-02 bracket to the access point using two M6 screws.
2. Using the 1-axis tilt bracket as a template, mark and drill four holes on a wall or on a flat surface.
3. Attach the 1-axis tilt bracket to a wall or flat surface using four M6 headsize screws.
4. Align the 1-axis tilt bracket part inside the flat part of the KT-147407-02 bracket, and attach the flat
bracket to the 1-axis tilt bracket using four M6 screws.
5. Tilt the access point to a desired angle and tighten the four M6 screws to a torque of 45 in-lbs.
The tilt bracket has +15 degrees to -15 degrees of tilt.
Install the Access Point on a Wall or Flat Surface Using
the KT-147407-02 Bracket Parts Install the Access Point
20 ExtremeWireless™ AP560h Access Point