ZyXEL Communications PRESTIGE 2302RL - Manual

Prestige 2302RL
VoIP Station Gateway
With Lifeline
Support Notes
Version 3.60
October. 2007

Prestige 2302RL Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
2
INDEX
Application Notes.........................................................................................................6
General Application Notes.....................................................................................6
Internet Connection........................................................................................6
Using PPTP encapsulation on Prestige........................................................11
Setup the Prestige as a DHCP Relay............................................................12
Configure an Internal Server Behind the Prestige .......................................14
Configure a PPTP server Behind SUA ........................................................16
Using NAT / Multi-NAT..............................................................................20
About Filters & Filter Examples..................................................................42
Using Dynamic DNS (DDNS).....................................................................65
Network Management Using SNMP ...........................................................67
Using syslog.................................................................................................74
Using IPAlias ..............................................................................................77
Using Call Scheduling .................................................................................80
Using IP Multicast .......................................................................................84
Using Prestige traffic redirect ......................................................................86
Using Universal Plug n Play (UPnP)...........................................................89
VoIPApplication Notes........................................................................................95
SIP Account Setup.......................................................................................95
Advanced VOIP settings..............................................................................99
Quality of Service (QoS) ...........................................................................104
Phone port settings.....................................................................................106
Voice –Common Settings.........................................................................108
Call Hold setup ..........................................................................................109
Call Waiting setup......................................................................................109
Call Transfer setup.....................................................................................111
Three Way Conference setup.....................................................................114
Call Forwarding.........................................................................................116
Internal Call ...............................................................................................118
MWI...........................................................................................................118
Music on hold ............................................................................................119
Early Media................................................................................................120
Speed dial Phone book setup .....................................................................121
Peer-to-Peer Calls ......................................................................................124
Life Line.....................................................................................................125

Prestige 2302RL Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
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FAQ ...........................................................................................................................126
ZyNOS FAQ ......................................................................................................126
What is ZyNOS?........................................................................................126
How to access the embedded web configurator?.......................................126
What is the default LAN IP address and password? And, how do I change
it?................................................................................................................126
How do I upload the firmware via the web configurator?.........................126
How do I upgrade/back up the firmware using an FTP client program
through the LAN?......................................................................................127
How do I upload or back up the configuration file (the ROM file) via the
web configurator? ......................................................................................127
How do I back up/restore configurations using an FTP client program
through the LAN?......................................................................................128
Why can't I telnet into Prestige from the WAN?.......................................128
What should I do if I forget the system password?....................................128
What is SUA? When should I use SUA?...................................................128
What is the difference between NAT and SUA?.......................................129
How many network users does SUA/NAT support?.................................129
What are Device and Protocol filters?.......................................................129
Why can't I configure device or protocol filters? ......................................129
Product FAQ ......................................................................................................130
What is the Prestige InternetAccess Sharing Router?...............................130
Will the Prestige work with my Internet connection?................................130
What do I need to use the Prestige?...........................................................130
What is PPPoE? .........................................................................................130
Does the Prestige support PPPoE?.............................................................131
How do I know I am using PPPoE?...........................................................131
Why does my provider use PPPoE?...........................................................131
Which InternetApplications can I use with the Prestige? .........................131
How can I configure the Prestige?.............................................................131
What network interface does the Prestige support?...................................131
What can I do with the Prestige? ...............................................................132
Does the Prestige support dynamic IP addressing? ...................................132
What is the difference between the internal IP and the real IP from my ISP?
....................................................................................................................132
How does e-mail work through the Prestige?............................................132
What is the difference between the 'Standard' and 'RoadRunner' service?132

Prestige 2302RL Support Notes
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Is it possible to access a server running behind SUA from the outside
Internet? If possible, how?.........................................................................133
What DHCP capability does the Prestige support?....................................133
How do I use the reset button? And which parameter will be reset by the
reset button?...............................................................................................133
What network interface does the new Prestige series support?.................133
Does the Prestige support TFTP? ..............................................................134
Does the Prestige support TFTP over WAN? ............................................134
How fast is the DSL connection?...............................................................134
My Prestige cannot obtain a WAN IP address from the ISP to connect to
the Internet, what should I do?...................................................................135
What is BOOTP/DHCP?............................................................................137
What is DDNS?..........................................................................................138
When do I need the DDNS service?..........................................................138
What DDNS servers does the Prestige support?........................................138
What is DDNS wildcard?...........................................................................138
Does the Prestige support DDNS wildcard?..............................................138
Can VPN tunnels still work on a Prestige using SUA?.............................139
How do I set up my Prestige to route IPsec packets over SUA?...............139
VoIP FAQ...........................................................................................................139
What is Voice over IP?..............................................................................139
How does Voice over IP work? .................................................................139
Why use VoIP? ..........................................................................................140
In addition, it would take a much longer time, more effort and money to
implement new features using circuit switching. Since the IP technology is
a standard and various applications are available, it is easier and more
cost-effective to integrate new services and applications using IP. ...........140
What is the relationship between codec and VoIP?...................................140
What advantage does Voice over IP provide?...........................................140
What is the difference between H.323 and SIP?........................................140
Can H.323 and SIP interoperate with each other?.....................................140
What is voice quality?................................................................................141
How are voice quality normally rated?......................................................141
What is codec?...........................................................................................141
What is the relationship between codec and VoIP?...................................141
What codec types does Prestige support?..................................................141
Which codec should I choose?...................................................................141

Prestige 2302RL Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
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What do I need in order to use SIP? ..........................................................141
I am unable to register to a SIP server.......................................................142
I can register to the SIP server but cannot establish a call.........................142
I can make or receive a call but the voice traffic only goes one way, not
both way.....................................................................................................142
I have tried all the troubleshooting steps, but still cannot register to the SIP
server. What should I do next? ..................................................................143
What should I do if there may be a hardware problem with my Prestige?143
Trouble Shooting......................................................................................................143
Unable to Get WAN IP from ISP.......................................................................143
Using Embedded Packet Trace ..........................................................................147
Debugging PPPoE Connection..........................................................................161
CLI Command List..................................................................................................172

Prestige 2302RL Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
6
Application Notes
General Application Notes
Internet Connection
The following figure shows a typical Internet access application using the Prestige. Before accessing the
Internet in an office environment, you must configure the Prestige as outlined below.
Before you begin
Setting up Your Windows Computer
Setting up the Prestige router
Troubleshooting
Before you begin
The following lists the default settings on the Prestige.
1. IP address = 192.168.1.1, subnet mask = 255.255.255.0 (24 bits)
2. DHCP server enabled with IP pool starting from 192.168.1.33
3. Default SMT menu password = 1234
Setting up your Windows computer(s)
1. Ethernet connection
Your computer(s) must have an Ethernet card installed.

Prestige 2302RL Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
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If you have only one computer, connect the computer to the LAN port on the Prestige using a
crossover Ethernet cable (red).
If you have more than one computer, you must use a hub or switch to connect the computers to the
LAN port on the Prestige using a straight-though Ethernet cable.
2. TCP/IP Installation
You must first install TCP/IP software on each computer before you can use it for Internet access. If you have
already installed TCP/IP, go to the next section to configure it; otherwise, follow these steps to install the
software:
In the Control Panel/Network window, click Add button.
In the Select Network Component Type window, select Protocol and click Add.
In the Select Network Protocol window, select Microsoft and then select TCP/IP from the
Network Protocols field and click OK.
3. TCP/IP Configuration
Follow these steps to configure Windows TCP/IP:
In the Control Panel/Network window, select TCP/IP and click Properties.
In the TCP/IP Properties window, select obtain an IPaddress automatically.
Note: Do not assign arbitrary IP address and subnet mask to your computer(s). Otherwise, you will not be able
to access the Internet.
Click the WINS configuration tab and select Disable WINS Resolution.
Click the Gateway tab. Select any installed gateways and click the Remove button until there is
none listed.
Click the DNS Configuration tab and select Disable DNS.
Click OK to save and close the TCP/IP properties window
Click OK to close the Network window. You will be prompted to insert your Windows CD or disk.
When the drivers are updated, you will be asked if you want to restart the computer. Make sure
your Prestige is turned on before clicking Yes. Repeat the above steps for each Windows computer
on your network.
Setting up the Prestige router

Prestige 2302RL Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
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If you have a Single User Account (SUA), follow the procedure to configure the Prestige. You can use a web
browser (such as IE) to access the embedded web server on the Prestige for device management. Before you can
log into the web management interface, make sure that there is no one logging into the Prestige through Telnet
or the console port.
1. Accessing the Prestige Web Management Interface
Open your web browser (such as IE) and enter the LAN IP address of the Prestige in the Address field. The
default LAN IP of the Prestige is 192.168.1.1. Note that you can either enter http://192.168.1.1 or
https://192.168.1.1 (for secure login).
2. First Login
A login screen displays. Enter the password and press Login. The default password is '1234' which is the same
as the one you use to log into the SMT.

Prestige 2302RL Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
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3. Use the WIZARD SETUP screens to configure Internet access settings on the Prestige.
The Internet access configuration screen varies depending on the Internet connection type you select. The
following figure shows an example screen for PPPoE connection type.

Prestige 2302RL Support Notes
All contents copyright (c) 2007 ZyXEL Communications Corporation.
10
PPPoE Encapsulation
Label
Description
Encapsulation
Choose PPP over Ethernet from the pull-down list box. PPPoE forms a
dial-up connection.
Service Name
Type the name of your service provider.
User Name
Type the user name given to you by your ISP.
Password
Type the password associated with the user name above.
Nailed-Up
Connection
Select Nailed-Up Connection if you do not want the connection to time
out.
Idle Timeout
Type the time in seconds that elapses before the router automatically
disconnects from the PPPoE server. The default time is 100 seconds.