ZyXEL Communications VMG3925 User manual

Welcome to
John Lewis
Broadband
It’s time to set up your router and get online

2
What’s in your box?
POWER DSL INTERNET WAN LAN WLAN/WPS USB
Before you start…
Your router
Internet cableRouter stand Microlter
Power supply Ethernet cable
If you’re new to John Lewis Broadband, you should wait until your
broadband is activated before doing anything with your router. We’ll let
you know when it’s ready by email and text (if we have your number).
If this is a replacement router for an existing John Lewis
Broadband service, you can head straight to page 5.

3
Your router’s home can really affect its performance. The
below tips should help it perform at its best.
• Connect the stand to the back of your router. The bracket holes should be facing up.
• Place the router on a smooth, level surface.
• Connect your router to your master phone socket. You’ll
usually nd this in your hallway or living room.
• Don’t put your router on top of other electrical equipment or
any heat sources. This could cause it to overheat.
• Don’t put it under a desk, on a carpet or behind large objects. This could
stop air owing around it, which could also cause it to get too hot.
• Try to set it up close to where you’ll be using broadband the most. Thick walls,
concrete and large metal surfaces could interfere with your signal.
• Leave your router on. If possible, connect it to a spare power
socket so you don’t have to switch it off.
Finding a home for
your router
POWERDSLINTERNETWANLANWLAN/WPSUSB

4
Connecting to a single phone socket
If your socket looks like the image below, you’ll need to use the microlter that’s included in your pack.
Getting connected
Connecting to a double phone socket
If your socket looks like this image, you can connect directly to it without using a microlter.
There are a few things you should know before using a microlter:
•Try not to use an extension cable. If you must, only connect the microfilter
to one end.
•Don’t connect two microfilters together.
•You can connect two or more phones to one microfilter, but only if you
use a splitter.
Single socket
NTE5/Non-NTE5
Double socket
SSFP

5
Setting your router up
1. Plug the power cable into the back of your router. It ts in the hole on the far right.
2. Get the grey internet cable and put it in the socket on the far left of your
router. Plug the other end into your microlter or double phone socket.
3. Connect the power cable to a plug and turn it on. Press the
power button on the back of your router.
4. If you’ve done everything right, the Internet light should come on
after a couple of minutes. If it doesn’t, go to page 8.
POWER DSL INTERNET WAN LAN WLAN/WPS USB
POWER INTERNETDSL

6
Connect your devices
After you’ve turned your router on, you’ll need to wait
up to 15 minutes for things to sort themselves out.
Don’t try and use the internet during this time, even if
the internet light is green. Just sit back and wait.
After 15 minutes is over, you should be good to go.
Wait
15 mins
Plug one end of your yellow Ethernet cable into one of the yellow sockets on the back of your router.
Plug the other end into your device’s Ethernet port. On computers, you’ll usually nd this on the
back or the side, often marked ‘LAN’.
You should see one of the LAN lights on the front of the router turn green.
Wired connections

7
Click the WiFi icon on your computer, or nd it in the settings of your mobile device.
Select your WiFi network from the list of available options. You’ll
see what yours is called on the back of your router.
Enter your Wireless Key. You’ll nd this on the back of your router.
To connect devices using WPS, follow their specic instructions and hold
down the WPS button when prompted. The WLAN and WPS lights
will ash orange, then stop when your device is connected.
Wireless connections
POWER DSL INTERNET WAN LAN WLAN/WPS USB
POWER DSL INTERNET WAN LAN WLAN/WPS USB

8
Connection problems
Double check that all cables are secured in the
right ports on the back of the router.
If your WiFi network isn’t showing up, check the WLAN and
WPS lights on your router. If one or both are off, press the
WLAN button on the side of your router and try again.
Make sure you’ve entered the Wireless Key exactly as shown.
If no networks are showing up, check that
your device has WiFi turned on.
POWER DSL INTERNET WAN LAN WLAN/WPS USB

9
Check your phone line is working by plugging in a landline phone and listening for a dialling tone.
If you can’t hear one, or the line sounds noisy, there may be
a fault on your line. Contact your provider.
If your phone line is ne, check you’re using microlters on devices
such as TV boxes and phones, and on single phone sockets.
Also check that your router is connected to the master socket,
as this is where the signal will be at its strongest.
If that doesn’t work, unplug everything apart from your router from your phone line. Try again.
If none of the above xes your problem, call our support team
on 0800 022 3300 and we’ll do our best to help.
Connection problems
If your DSL light is ashing or off…
POWER DSL INTERNET WAN LAN WLAN/WPS USB
POWER INTERNETDSL

10
What do the lights mean?
Light State Meaning
Power
Green The router is connected and ready to use.
Green Flashing The router is running tests.
Red The router has discovered a problem or is malfunctioning.
Red Flashing The router is uploading rmware.
Off The router is not receiving power. Check it’s plugged in correctly.
DSL
Green The VDSL line is running correctly.
Green Flashing Slow The router is searching for a VDSL connection.
Green Flashing Fast The VDSL line is being prepared to use.
Amber The ADSL line is running correctly.
Amber Flashing Slow The router is searching for an ADSL connection.
Amber Flashing Fast The ADSL line is being prepared for use.
Off The DSL line is down.
Internet
Green The router is connected to the internet.
Green Flashing Data is being transferred through your router.
Off There is no internet connection. Check
your cables are connected.
Red The router has failed to connect to the internet.
WAN
Green The router has made a successful Ethernet
connection to the WAN.
Green Flashing The router is transferring information through the WAN.
Off There is no Ethernet connection to the WAN.
LAN
Green The router has connected via an Ethernet cable to the LAN.
Green Flashing The router is transferring information through the LAN.
Off There is no Ethernet connection through the LAN.
WLAN /
WPS
Green The wireless network is up and running.
Green Flashing The router is transferring information wirelessly.
Amber Flashing The router is connecting wirelessly.
Off The wireless network is not activated.
USB
Green The router recognises a USB connection through the USB1 slot.
Green Flashing The router is sending/receiving data to/
from the USB device connected to it.
Off The router does not detect a USB
connection through the USB1 slot.

11
Should your router stay on all the time?
Yes. Leaving your router on will ensure it performs at its best. If you switch
it off regularly, it will look like it’s experiencing problems and your line could
be marked as unstable. This might temporarily reduce your speed.
Where is your WiFi name and Wireless Key?
You’ll nd both of these on the back of your router. You can
change your password by logging into your router.
How do you log into your router?
Open a web browser and go to 192.168.1.1.
Enter the username admin and the login password you’ll nd on your router label.
How can do you factory reset your router?
Press a safety pin into the reset hole on the back of your router. Hold it in for
20 seconds. Wait until all the lights on the front of the router are lit up, then
release it. Your router has now been restored to its factory settings.
What is your broadband username and password?
You’ll nd your username in your ‘Welcome to John Lewis Broadband’
email. It will look something like this: [e-mail].
You can get a password reminder at johnlewisbroadband.com/account/forgot-password.
If you’ve switched from Greenbee Telecoms or Waitrose.com, your username will look like this:
[e-mail]
[e-mail]
Frequently asked questions

For more help, please visit johnlewisbroadband.com/support. Here you’ll
nd answers to frequently asked questions on a range of subjects.
If you’re experiencing problems, call our support team on 0800 022 3300.