ZyXEL Communications WSQ50 User manual

Default Login Details
User’s Guide
Multy X
AC3000 Tri-Band WiFi System
Model: WSQ50
Copyright © 2017 Zyxel Communications Corporation
Zyxel App Multy X
myZyxelCloud
Account
https://mycloud.zyxel.com
Version 1.0.0 Edition 1, 09/2017

Multy X WiFi System User’s Guide
2
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in your
product firmware or your app version. Every effort has been made to ensure that the information in this
manual is accurate.
Related Documentation
•QuickStartGuide
The Quick Start Guide shows how to connect and install the Multy device.
•MoreInformation
Go to support.zyxel.com to find other information on the Multy device.

Table of Contents
Multy X WiFi System User’s Guide
3
Table of Contents
Table of Contents.................................................................................................................................3
Chapter 1
Get to Know Your Multy X WiFi System ..............................................................................................4
1.1 Overview .......................................................................................................................................... 4
1.2 Way to Manage the Multy X WiFi System ......................................................................................4
1.3 Getting Started ................................................................................................................................. 5
1.4 Hardware Connections ................................................................................................................... 5
1.5 Reset Button ...................................................................................................................................... 6
1.5.1 Use the RESET Button ............................................................................................................... 6
1.6 LED (Light) .......................................................................................................................................... 6
Chapter 2
Set up Your Multy X WiFi System Using Multy X App ........................................................................8
2.1 Introduction ....................................................................................................................................... 8
2.2 Use the Multy X App ......................................................................................................................... 8
2.3 Add and Install Your First Multy X Device ..................................................................................... 10
2.4 Run a Speed Test ............................................................................................................................ 13
2.5 Enable or Disable Guest WiFi ......................................................................................................... 15
2.6 Share WiFi Network Name and Password with Others ............................................................... 17
2.7 Add Clients to a Group .................................................................................................................. 19
2.8 Set a WiFi Schedule for Groups ..................................................................................................... 21
2.9 Pause or Resume Internet Access on a Group ........................................................................... 23
2.10 Turn on or off the Multy X Device’s LED (Light) .......................................................................... 25
2.11 Remove a Multy X Device ........................................................................................................... 27
2.12 Install a Second Multy X WiFi System .......................................................................................... 29
2.13 Change the Name or Picture of a Multy X WiFi System ........................................................... 31
2.14 Remove a Multy X WiFi System .................................................................................................... 33
2.15 Report a Problem with the Multy X App .................................................................................... 35
2.16 Log in with a myZyxelCloud Account ........................................................................................36
2.17 Manage Your Multy X WiFi System with Amazon Alexa ........................................................... 37
Appendix A Customer Support ....................................................................................................... 40
Appendix B Legal Information......................................................................................................... 46

Multy X WiFi System User’s Guide
4
CHAPTER 1
Get to Know Your Multy X
WiFi System
1.1 Overview
Zyxel Multy X WiFi System allows you to quickly set up and monitor your WiFi network using the Multy X
app. You can install two or more Multy X Devices in a Multy X WiFi System to extend the range of your
existing wired network without additional wiring, providing easy network access to mobile users.
In the following example, the first Multy X Device connects to the router to act as the root AP (A1), and
other Multy X Devices are extenders (A2 or A3) to expand wireless coverage. The extenders help relay
communications from wireless clients to the root AP and router.
1.2 Way to Manage the Multy X WiFi System
You can use the following way to manage the Multy X WiFi System.
Multy X App
The Multy X app allows Multy X WiFi System setup and management from your mobile device. This User’s
Guide provides information about key uses of the Multy X app.
A2 A1
A3

Chapter 1 Get to Know Your Multy X WiFi System
Multy X WiFi System User’s Guide
5
1.3 Getting Started
To set up a Multy X WiFi System, you need to:
1Have a broadband modem or router that is connected to the Internet.
2Get at least one Multy X Device. If you have multiple Multy X Devices, the first one you installed should
be connected to the modem or router. Other Multy X Devices can be placed in different rooms to
extend WiFi range by wirelessly connecting to the first Multy X Device.
3Install the Multy X app and turn on Bluetooth on your smart phone. Make sure your phone has Internet
access.
4Connect the first Multy X Device (see Section 1.4 on page 5).
5Use the Multy X app to set up the Multy X Device and manage your Multy X WiFi System (see Chapter 2
on page 8).
1.4 Hardware Connections
See your Quick Start Guide for more information about hardware installation.
1Use the included power cable to connect the Multy X Device’s power port to a power outlet.
2If you are installing the first Multy X Device, connect the Internet port of the Multy X Device to a
broadband modem or router that is connected to the Internet.

Chapter 1 Get to Know Your Multy X WiFi System
Multy X WiFi System User’s Guide
6
1.5 Reset Button
If you need to set the Multy X Device back to its default settings, use the Reset button on the rear panel.
1.5.1 Use the RESET Button
1Make sure the LED is not blinking white.
2Press the RESET button for longer than five seconds to set the Multy X Device back to its factory-default
configurations. The LED starts to blink red.
1.6 LED (Light)
Look at the LED on the top panel to determine the status of the Multy X Device.
Figure 1 Multy X Device LED

Chapter 1 Get to Know Your Multy X WiFi System
Multy X WiFi System User’s Guide
7
The following are the LED descriptions for your Multy X Device.
Table 1 Multy X Device LED
COLOR STATUS DESCRIPTION
Off The Multy X Device is not receiving power.
White Blinking The Multy X Device is booting up, undergoing firmware upgrade, or being
configured.
On The Multy X Device is on and connected to the Internet.
Blue Blinking Bluetooth is enabled on the Multy X Device.
On The Multy X Device in extender mode is connected to the root AP.
Red On The Multy X Device in root AP mode failed to connect to the Internet, the
Multy X Device in extender mode cannot connect to the root AP, or Bluetooth
is not working on the Multy X Device.
Slow Blinking An error occurred during firmware update.
Fast Blinking The Multy X Device is in the process of default restoring.

Multy X WiFi System User’s Guide
8
CHAPTER 2
Set up Your Multy X WiFi
System Using Multy X App
2.1 Introduction
Zyxel Multy X app helps you install Multy X Devices and manage the Multy X WiFi System directly with
your Android or iOS device.
Compatibility
• Android 5.0 or later
•iOS9orlater.
2.2 Use the Multy X App
You can log in and use the Multy X app with or without a myZyxelCloud account.
With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server. You then
can log in and use the app on any mobile device to manage your Multy X WiFi System once it has been
set up. Moreover, the Multy X Devices can work with Amazon Alexa after the myZyxel account is linked
to Alexa (Section 2.17 on page 37).
1Install the Multy X app from Google Play or the Apple App store. Then tap the Multy X icon to open it.
Figure 2 Multy X App Icon

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
9
2The main menu displays. Enter your myZyxelCloud account information and tap Log in. Otherwise, tap
Install Multy to use the app without logging into the myZyxelCloud server.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
10
2.3 Add and Install Your First Multy X Device
You need to install at least one Multy X Device before you can manage the Multy X WiFi System.
1When the following screen displays, tap +to install and add a Multy X Device to your Multy X WiFi
System.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
11
2Select the location where you want to place your Multy X Device, tap Next and follow the on-screen
instructions.
3After the first Multy X Device is installed, you can tap Add Multy to install a second Multy X Device.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
12
4The Multy X WiFi System main screen then displays allowing you to monitor your Multy X Devices and
Multy X WiFi System. It shows whether the Multy X Devices in this Multy X WiFi System are on. It also shows
how many wireless clients are currently connected to the Multy X Devices and upstream/downstream
data rates.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
13
2.4 Run a Speed Test
With the Multy X app, you can check the speed of the connection between the first Multy X Device and
the broadband modem/router or the connection between Multy X Devices.
1Tap the Diagnose icon ( ) of the Multy X WiFi System.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
14
2Tap Start to perform the test. It shows data rates for both upstream and downstream traffic. You can tap
a record’s Remove icon ( ) to delete that record.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
15
2.5 Enable or Disable Guest WiFi
After the Multy X WiFi System is set up, you can create a separate WiFi network for your guests. The WiFi
settings will be applied to all Multy X Devices in the same Multy X WiFi System.
1Tap the Settings icon ( ) of the Multy X WiFi System.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
16
2Tap Guest Wi-Fi. Enable guest WiFi and enter the Network Name (SSID) and WiFi Password. Tap Save.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
17
2.6 Share WiFi Network Name and Password with Others
You can use email or social media (for example, Line, Facebook Messenger, WhatsApp, SMS, and so on)
to quickly send your WiFi network name (SSID) and password to people with which you want to share
WiFi connections.
1Tap the Settings icon ( ) of the Multy X WiFi System.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
18
2Tap Share of the WiFi network that you want to share. Then tap the icon of your preferred social media
platform to send its network name and WiFi password to other people.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
19
2.7 Add Clients to a Group
Grouping clients allows you to easily block/allow access or set a schedule for all client devices in the
same group.
1Tap the Parental Control icon ( ) of the Multy X WiFi System. Then tap Devices to display the WiFi client
devices that are/were connected to the Multy X WiFi System.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App
Multy X WiFi System User’s Guide
20
2Tap a client device to view the user information. Tap Join Group to add or move the client device to a
different group.
Select a pre-defined group and tap Done. Otherwise, tap Add Group to create a new group and assign
the device to it. If you are adding a new group, you can set a WiFi schedule for the group (see also
Section 2.8 on page 21).