2N LiftGate User manual

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2N® LiftGate User Manual
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v.1.10
www.2n.com
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2N® LiftGate User Manual
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Content:
1. Product Description
1.1 Product Description
1.2 Components and Associated Products
1.3 Terms and Symbols Used
2. Device Installation
2.1 Before You Start
2.2 Mechanical Installation
2.3 Electric Installation
2.4 Overview of Connectors
2.5 Overview of LED Indicators
2.6 RESET Button Function
2.7 Retrieval of 2N® LiftGate in Network by 2N® Network Scanner
3. Device Configuration
3.1 State / Basic Information
3.1.1 Mobile Network
3.1.2 Networking
3.1.3 Power Supply and Battery
3.1.3.1 External Battery Connection
3.1.4 Input and Output Pins
3.1.5 My2N
3.2 Configuration / Cellular
3.2.1 Routing
3.2.2 Mobile Data
3.2.3 WAN
3.2.4 LAN
3.2.5 VPN
3.2.6 Firewall
3.2.7 Port Forwarding
3.2.8 Events
3.2.9 Commands
3.2.10 Power Supply and Battery
3.2.11 Input and Output Pins
3.2.12 Access
3.2.13 Time
3.2.14 Log
3.3 Maintenance / Configuration
3.3.1 Restart
3.3.2 Firmware
3.3.3 Battery Installation
3.3.4 Log
4. Function and Use
4.1 Cabin Switch Connection

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4.2 Supported Devices
4.3 Maintenance
5. HTTP API
5.1 HTTP API for LiftGate 2
6. Technical Parameters
7. Supplementary Information
7.1 Troubleshooting
7.2 Directives, Laws and Regulations
7.3 General Instructions and Cautions

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1. Product Description
In this section, we introduce the 2N®LiftGate product, outline its application options and
highlight the advantages following from its use. The section also includes safety precautions.
Here is what you can find in this section:
1.1 Product Description
1.2 Components and Associated Products
1.3 Terms and Symbols Used
1.1 Product Description
2N®LiftGate is an IoT gateway providing multimedia emergency communication for lifts. Use 2
wires in a traveling cable to get IP connectivity from the machine room to the lift cabin including
the backed-up power supply. This LTE router communicates with the outer world via an LTE or
WAN port.
Basic Features:
2-wire data transmission
Web interface based configuration
Multimedia communication
Remote management via 2N®Elevator Center

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automatic configuration
bulk update
remote access
real-time monitoring
Internal backup battery pack
Compliance with latest standards
System Schema
Example of 2N®LiftGate, Cabin Switch and Third Party Equipment Wiring Diagram

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1.2 Components and Associated Products
Main Unit
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Part No.
5024101E
2N®LiftGate Main Unit, supports
2 CS, Accu+, EU plug
main unit
support for 2 Cabin switch units
Part No.
5024201E
2N®LiftGate Main Unit, supports
4 CS, Accu+, EU plug
main unit
support for 4Cabin switch units
Part No.
5024101US
2N®LiftGate Main Unit, supports
2 CS, Accu+, US plug
main unit
support for 2Cabin switch units
Part No.
5024201US
2N®LiftGate Main Unit, supports
4 CS, Accu+, US plug
main unit
support for 4Cabin switch units

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Part No.
5024101AU
2N®LiftGate Main Unit, supports
2 CS, Accu+, AU plug
main unit
support for 2Cabin switch units
Part No.
5024201AU
2N®LiftGate Main Unit, supports
4 CS, Accu+, AU plug
main unit
support for 4Cabin switch units

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Accessories
Part No.
502460E
2N®LiftGateCabinSwitch, 4x ETH, 12 V DC
cabin unit for connection of up to 4 devices in the lift cabin
Part No.
22041572
GSM/UMTS/LTE 2N Antenna
SMA connector, 3m cable
for signal quality improvement
Part No.
22041579
GSM/UMTS/LTE Antenna
SMA connector, 10m cable
9 dB, for higher signal quality

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Management Services
Part No. 9137991
2N®Elevator Center device fee
Cloud service license for lift bulk management

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Associated Devices
Part No.
920640
2N®LiftIP– cabin audio unit
Basic model EN
provides automatic dialing of up to six
numbers
Part No.
920640X
2N®LiftIP– cabin audio unit, cable
version
like 920640 + contains LED, microphone
andspeaker connected via cables
1.3 Terms and Symbols Used
The following symbols and pictograms are used in the manual:
The following symbols are used on the main unit:
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Safety
Always abide by this information to prevent persons from injury.
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Warning
Always abide by this information to prevent damage to the device.
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Caution
Important informationfor system functionality.
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Tip
Useful informationfor quick and efficient functionality.
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Note
Routines or advice for efficient use of the device.


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Electrical accident
hazard
This warning relates to the main unit high-voltage AC input.
Disconnect all power
supplies
The main unit contains several connectors, all of which must be
disconnected before servicing.

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2. Device Installation
This section describes the 2N®LiftGate product and its installation.
Here is what you can find in this section:
2.1 Before You Start
2.2 Mechanical Installation
2.3 Electric Installation
2.4 Overview of Connectors
2.5 Overview of LED Indicators
2.6 RESET Button Function
2.7 Retrieval of 2N® LiftGate in Network by 2N® Network Scanner
2.1 Before You Start
Product Completeness Check
Check before installation whether the package of the2N®LiftGate Main Unitincludes the
following:
1x 2N®LiftGate Main Unit
2 pcs + 2 pcs Dowel (8 x 40 mm) with screws (4.5 x 50 mm)
1 pc Antenna
1 pc Battery pack
1 pc Brief Manual
Installation Conditions
2N®Liftgate is designed for vertical mounting.
Install 2N®LiftGate with respect to the signal strength – check the LED indicator status or
display the information via the device web interface.
For the allowed range of operating temperatures refer to Section 5. Technical Parameters.
2N®LiftGate may not be operated on sites exposed to direct solar radiation or near heat
sources.
2N®LiftGate is designed for indoor applications. It may not be exposed to rain, flowing
water, condensing moisture, fog, etc.
2N®LiftGate may not be exposed to aggressive gas, acid vapors, solvents, etc.
Make sure there is enough free space above and under 2N®LiftGate for cabling and
flowing air to conduct heat away.

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•An improper placing of 2N®LiftGate or the antenna near television, broadcasting or other
high-frequency sensitive devices may have an adverse affect on their functionalities.
2.2 Mechanical Installation
It is recommended that the 2N®LiftGate main unit is installed in a room secured against
unauthorized persons, such as the machine room, substation, etc. If the unit is installed on an
easily accessible place, the Internet access or SIM cards can be misused.
Mount the 2N®LiftGatemain unit on a wall using the provided dowels and screws.Do not install
the main unit higher than 2 m from the ground for safety reasons.Drill 2 holes spaced apart 176
mm (6.9") and insert the dowels. Put the screws through the device box metal profile holes and
tighten them into the dowels in the wall.
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Caution
Make sure that you have all requisites for putting 2N®LiftGate in operation (SIM
card, LAN-PC interconnecting cable).
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2.3 Electric Installation
Connect2N®LiftGateto a 100–240 V AC power supply to put it in operation. The power cord is
also used as a disconnecting element with a socket within easy reach. Make sure that a skilled
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Warning
As power supplies warm up during operation, it is necessary to install the device in
such a manner that air can flow from the fan to the ventilating holes on the other
side of the device.
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and experienced person is responsible for the electric installation and that the protective wire is
properly connected in the socket.
Battery pack installation
Disconnect the2N®LiftGatemain unit from the mains before installation.Loosen the two
screws on the main unit upper cover. Slide the upper cover upwards for lift-up and removal from
the holding profiles. Proceed with caution minding the grounding wire connecting the cover
with the bottom part of the main unit. Do not disconnect the wire unless necessary! Insert the
battery pack with the connectors directed upwards on the right-hand side. Interconnect the
fitted battery pack with the motherboard using a Faston cable respecting the required polarity.
Replace the upper cover to the main unit and tighten the fixing screws. Make sure that the
grounding wire is connected with the cover while replacing the cover!
SIM card installation
Insert the SIM card in any SIM slot on the right side of the device.
Antenna connection
Screw the enclosed antenna into the SMA antenna connector. Tighten the antenna connector
gently with your hand, never use a wrench.
Power supply connection
Plug the power cable socket into the electric power source.
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Caution
Maintain the battery pack polarity.
In the case of the battery polarity reversal, 2N®LiftGate is protected with a relay to
be hazard-free.
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2.4 Overview of Connectors
Main Unit Connector Layout and Meanings
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Warning – Accident hazard
WARNING! The live parts are freely accessible when the main unit cover has been
removed!
Be very careful and never touch the dangerous live parts!
Never work with the main unit on and the protective cover removed unless you are
a properly trained person with a higher qualification and educated according to
Regulation 50/1978 Coll.
Never install a damaged battery pack.Never insert a battery pack in the main unit
if you suspect any electrical or mechanical damage.
Never use 2N®LiftGate without the protective coverto avoid electric shock
hazard, wrong functionality due to misconnection and, last but not least, damage
or destruction of the 2N®LiftGate electronics as a result of an electric short-circuit
or adverse environmental effects. Without the cover, 2N®LiftGate is not protected
against incidental touch and water.
Always make sure before installation that the 2N®LiftGate motherboard is not
damaged!
Do not connect devices other than the approved ones.Unapproved devices may
cause electrical accident or device damage.
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CABIN SWITCH 1 & 2,
3 & 4
Cabin switch connection (3 & 4 are only supported by the dual
supply version of the device).
INPUT 1,2 User configurable inputs.
REL 1, 2 Relaywith NO/NC contacts.
LAN 1–3 LAN connector, 10/100/1000BaseT, RJ-45; Ca5 or higher
(recommended), LAN1 providesPoE802.3afClass 2 (6.45 W max).
WAN WAN connector, 10/100/1000BaseT, RJ-45; Ca5 or higher
(recommended).
DIV Optional LTE antenna with an SMA connector for a better signal
quality.
MAIN Main LTE antenna with an SMA connector.
SIM 1,2 SIM card slots. The use of SIM 2 is optional. PIN-secured SIM cards
can be inserted. Make sure that the PIN code is set in the
configuration to put the device in operation.
2.5 Overview of LED Indicators
The 2N®LiftGatestatus is signaled by LED indicators on the device front side. Refer to the table
below for the statuses.
LED Indicators
DEVICE STATUS
Indicates the
general system
status.
Blue – device status OK, device operational
Blue, slow flashing – device error that does not affect the full
functionality of the device
Red – temporary error (to be solved automatically, e.g. provider
service failure)
Red, slow flashing – permanent error (admin intervention is
required, e.g. via the device web interface)
Red, fast flashing – HW error, on-site service intervention is
required (e.g. DSL short-circuit, battery error/defect)

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LED Indicators
POWER
Indicates the
general power
supply status.
Blue – external supply is progress, battery is kept charged
Blue, short flashing – external supply in progress, low battery life
Blue, slow flashing – external supply in progress, battery is being
charged (90–100 %)
Blue, fast flashing – external supply in progress, battery is being
charged (0–90 %)
Red – battery supply in progress, battery capacity over 50%
Red, slow flashing – battery supply in progress, battery capacity
below 50%
Red, fast flashing – battery supply in progress, battery capacity
critically low (less than 10 %)
No light indication – battery disconnected
CELLULAR
NETWORK
Indicates the
mobile network
connection status

Permanently on – SIM OK, Internet connection available. The LED
color signals the network technology used:
Yellow – 2G
Green – 3G
Blue – 4G
Slow network LED flashing indicates that the SIM card and registration
are OK, but the Internet connection is unavailable.
Red, slow flashing – SIM OK, network search in progress
Red, fast flashing – SIM error (PIN unset or card rejected by
network)
No light indication – SIM not inserted

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LED Indicators
SIGNAL STRENGTH
Indicates the signal
strength.
Blue – strong signal (>= −80dBm)
Green – medium signal (<= −80dBm)
Red – weak signal (< −100dBm)
No light indication – no signal(< −110dBm)
MOBILE DATA
Indicates the
Internet availability
via a module.
Blue – connection is working
Red – connection is not working
No light indication – connection is disabled (in configuration)
WAN
Indicates the
Internet availability
via WAN.

Blue – connection is working
Red – connection is not working
No light indication – connection is disabled (in configuration)
MOBILE DATA and WAN LEDs combined indicate the general Internet
status:
Permanently on – active primary connection
Slow flashing – active backup connection
Fast flashing – Internet connection unavailable
CABIN SWITCH 1 &
2
Indicates the states
of connected
cabinswitches 1, 2.
Blue – voltage OK, connected
Blue, slow flashing – disconnected (no consumption)
Red – voltage warning (overconsumption, current > 750 mA)
Red, fast flashing – voltage error (consumed current >1050
mA,overload or short-circuit)
Blue – voltage OK, connected

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LED Indicators
CABIN SWITCH 3 &
4
Indicates the states
of connected
cabinswitches 3, 4.
Blue, slow flashing – voltage OK, disconnected (no consumption)
Red – source warning (overconsumption, current > 750 mA)
Red, fast flashing – voltage error (consumed current >1050
mA,overload or short-circuit)
No light signaling – the cabin switch is unavailable, the device is
supported by 2 cabin switches only
NOTE: device version with 2-cabin switch support (2xCS) on positions
1 and 2. The 4-cabin switch support device version (4xCS) supports all
the 4 positions.
Flashing Frequencies
Slow flashing Flashes 1:1, interval 1 s = 0.5 s light on (ON) + 0.5 s no light (OFF)
Fast flashing Flashes 1:1, interval 0.2 s = 0.1 s light on (ON) + 0.1 s no light (OFF)
Short flashing Interval 4 s = 0.2 s light on (ON) + 3.8 s no light (OFF)
2.6 RESET Button Function
The RESET button located on the 2N®Liftgate motherboard is used for factory default reset or
restart of the device. Remove the main unit upper cover to get access to the button. The button
is to the right of the LTE module above the antenna connectors.