2N Netstar User manual

www.2n.czVersion

2N NetStar
®
Communication System
User Manual

3.1.0

The 2N TELEKOMUNIKACE joint-stock company is a Czech manufacturer and supplier of
telecommunicationsequipment.
Theproductfamilydevelopedby2NTELEKOMUNIKACEa.s.includesGSMgateways,private
branchexchanges(PBX),anddoorandliftcommunicators.2NTELEKOMUNIKACEa.s.has
beenrankedamongtheCzechtopcompaniesforyearsandrepresentedasymbolofstability
and prosperity on the telecommunications market for almost two decades. At present, we
exportourproductsintoover120countriesworldwideandhaveexclusivedistributorsonall
continents.
2N  is a registered trademark of 2N TELEKOMUNIKACE a.s.. Any product and/or other
®
namesmentionedhereinareregisteredtrademarksand/ortrademarksorbrandsprotected
bylaw.
2NTELEKOMUNIKACEadministerstheFAQdatabasetohelpyouquicklyfindinformationand
toanswer yourquestions about2Nproducts andservices. Onwww.faq.2n.czyou canfind
informationregardingproductsadjustmentandinstructionsforoptimumuseandprocedures
„Whattodoif...“.
DeclarationofConformity
2NTELEKOMUNIKACEherebydeclaresthatthe2N NetStarproductcomplieswithallbasic
®
requirementsandotherrelevantprovisionsofthe1999/5/ECdirective.Forthefullwording
oftheDeclarationofConformityseetheCD-ROMenclosedandatwww.2n.cz.
The 2N TELEKOMUNIKACE company is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by this
standardandguaranteeahighquality,technicallevelandprofessionalaspectofallour
Content

Content
1. About 2N NetStar System . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2. Incoming and Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . 6
2.1 Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2 Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.3 In-call Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3. Connection Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.1 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2 Call Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.3 Ringing Take-Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.4 Conference Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.5 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4. Secured Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.1 Station Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.2 Login to Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.3 Bundle Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.4 PIN Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.5 Private Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5. Time Related Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.1 Time and Date Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5.2 Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.3 Time Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
6. 2N® Mobility Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
6.1 Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6.2 Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
6.3 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
7. VoiceMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
7.1 VoiceMail Welcome Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
7.2 Forwarding to VoiceMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
7.3 Classic voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

8. Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
8.1 Profile Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
8.2 Profile Presentation Text Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
9. Other Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
9.1 Recording Own Messagess . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
10. SMS Operated Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
10.1 SMS Operated Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
11. Table of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
11.1 Table of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

5
1. About 2N NetStar System
2N NetStar
®isanewgenerationofPBXwhichsupportsVoIPtechnology.Itworkslike
anormalPBXandVoIPsoftswitchandfullyconnectsservices.Itenablesanumberof
devicestobeusedsuchasanaloguetelephonelinesISDNBRI,ISDNPRIandVoIP.The
individual networks' properties are not separated but integrated into one compact
system.
Thesystem'scallcapacitycorrespondstotheneedsoflargecompaniesandoperators.
Transferbetween variousnetworksis governedby dynamicleastcost routing(LCR),
whichselectsthecheapestandbestrouteformakingacalltothe numberrequired.
Thankstothe wellthoughtoutLCR,inwhicheverysubscriberorindividualport can
haveits ownroutingtable, itis noproblemto createa virtualPBXor simplycreate
restrictionsforcertainsubscribergroupsorindividuals.
Theoptionsforthesubscriberterminalsandcommunicationsarenotdependentonthe
communications technology used. All extensions, from analogue phones to web
terminals have the Web Assistant available for simple user configuration of the
services. The Web Assistant combines web interfaces with voiced instructions and
guidestotheindividualservices.Itisequallyeasytooperatethesystemphonesby
usingthecontextmenu.Itispossibletodefineallofthephones'settingsbymeansof
theprofiles,whichcanbeeasilycreatedbytheuserorsystemadministratorbymeans
oftheguide.

6
2. Incoming and Outgoing
Calls
Thissectiondescribesthemaincallestablishingandprocessingprinciplesprovidedby
the communicationsystem.2N NetStar
®
Hereiswhatyoucanfindinthissection:
2.1IncomingCalls
2.2OutgoingCalls
2.3In-callFunctions

7
2.1 Incoming Calls
Wheneveracalliscomingfromapublic/GSM/IP/privatenetworkand/orfrominternal
subscribers,yourphonestartsringing.
Receiving Calls
Toreceiveacall,justpickupthehandset.
Ifyour phone is equippedwitha HandsFree button,pushthebutton and start
talking without lifting the handset. Before using the HandsFree function, make
surethatyourphoneisequippedwithamicrophoneandaloudspeaker.
Ifyourphoneisequippedwithaheadset,pushtheHandsFreebuttontoreceive
thecall.IftheHandsFreebuttonisnotusedforcontrollingtheheadset,follow
themanufacturer'sinstructions.
ToreceiveaVoIPcallusingyourphone,followtheabovelistedsteps.Ifyouare
using a software phone (e.g. a SJ–phone), then follow the particular software
controlinstructions.
Rejecting Calls
Ifyoudonotwanttospeaktothecaller,youcanusethecallrejectingservice.The
callerhearsthebusytone.Incasemorestationsthanoneareringing(whenthecallis
routedtothe userandall theuserstations areringing),thecallerhearstheringing
toneuntilyourejectthecallforthelastuserstation.Youcanrejectacallusingthe
ISDN phones,   phones and some software phones for VoIP2N®StarPoint
communication,oronanexternalGSMstation.
ForanISDNphone,usetheESCoranotherbuttonforthispurpose.
For a  phone, use an Escape–programmed button. If you have2N  StarPoint
®
notprogrammedabuttonforthisfunction,pushtheForwardbuttononceorthe
Backbuttontwiceandthenpresstheconfirmationbuttontorejecttheincoming
call.
MostsoftwarephonesusedforVoIPcommunicationhaveaDeclinebutton,which
isalsousedforrejectingcalls.
Ignoring Calls
Youcanalsoignoreanincomingcall,lettingitringuntilanotheruseranswersit(inthe
case of routing to multiple user stations), or the calling party or the communication
systemterminatesit(aftera180sdefaulttimeoutinthelattercase).
Rejecting All Incoming Calls (DnD)
YoucanassigntheDoNotDisturbfunctiontoa phonebuttontoreject2N StarPoint
®
allincomingcalls.Outgoingcallsarenotaffectedbythisfunction.TheLEDnexttothe
buttonindicateswhetherornotthefunctionisenabled.

8
2.2 Outgoing Calls
Tocallasubscriberinapublic/GSM/IP/privatenetwork,dialthesubscribernumberon
yourphone.
Call Set-Up Options
Liftthehandsetanddialthesubscribernumber.
PresstheHandsFreebuttonanddialthesubscribernumber.
Dial the required number and lift the handset or press the HandsFree button
(usingthisoptionyoucancorrectawronglydiallednumber).
If your phone is equipped with a headset, then all of the three above listed
optionsareavailabletoyou.Mostprobablyyoudialthenumberandthenpress
the HandsFree button to activate the headset. If the HandsFree button is not
usedforcontrollingtheheadset,followthemanufacturer'sinstructions.
If you are using a software phone (e.g. SJ-phone), then follow the relevant
software control instructions. Mostly the number is entered from the numeric
keypad or directly by pressing the software phone's virtual buttons with the
mouse.
Calling Internal Subscriber
Dialthenumberoftheinternal(communicationsystem)subscriberusingoneof
theoptionsdescribedabove.
Fora phone,youcanusetheinternalphonedirectoryfunction2N StarPoint
®
andsearchthenumberaccordingtothesubscribername.
Calling External Subscriber
Dial the number of the external subscriber using one of the options described
above.
To access a public or private network it is mostly necessary to dial a network
accesscodebeforediallingthesubscribernumber,typically'0'.Tomakeacall
over the VoIP dial '9' in most cases. Your service organisation will inform you
whichaccesstypesareavailabletoyou.
Youcanalsouseanyoftheoptionsdescribedbelowtocallaninternal/external
subscriber(Speed Dialling, Hotline, Redial, Log Dialling, Direct Access). To use
someoftheoptionsaskyourserviceorganisationforsettings.
Speed Dialling
Speeddiallingisasimplified,mostlysingle-buttondiallingofa station,2N NetStar
®
userorgroup.Speeddiallingmustbesetbytheadministrator.
Hotline
HotlineisthedestinationthatisautomaticallydialledafterhandsetliftingorHandsFree
activation and dialling timeout expiry. The destination can be another station, user,
group,publicnetworksubscriber,ortheringingtable.

9
Redial
TheRedialservice(theRbuttononmostphones)enablesyoutoredialthelastcalled
numberregardlessofwhetherornotthecallhasbeensetupsuccessfully.
Withthe phones,thelastcallednumberisthelastsuccessfullyrouted2N StarPoint
®
one(thecallwasansweredorthecalledstationwasalerted).
CertaintypesofanalogueandISDNphoneshavetheirowndatabase
ofmissedandreceivedcalls.Thesecallsaregoverneddirectlybythe
logicofthesephones.
Log Dialling
LogdiallingmeansdiallingthenumbersrecordedintheAOCdatabase.Thelistofcalls
(log) includes three types of calls - Missed, Received and Outgoing. The service is
availablefor:
2N StarPoint
®phoneusers;
Other phoneusers;2N NetStarAssistant
®
SoftwareapplicationssuchastheCTIphoneorCRMsystem.
CertaintypesofanalogueandISDNphoneshavetheirowndatabase
ofmissedandreceivedcalls.Thesecallsaregoverneddirectlybythe
logicofthesephones.
Direct Access
Direct access means dialling an external network number by circumventing the LCR
rules.Thiscanbedonebydirectaccesstoabundleoraspecificport.Directaccess
can, for instance, be used for calling private destinations or cross-connections. Most
often,however,itisusedforportaccesstoaportforservicepurposes(linefunction
check). This option must be set by the communication system administrator and,
typically,itusesadoubledigitaccesscode.
Fast Intercom
Do you need to quickly convey information to your colleagues, assistants or
supervisors? The Fast Intercom will call them, inform them of an incoming call and
answerthecallitself.Allyouhavetodoisspeak.Theserviceisonlyavailableon2N®
phones.TosettheIntercombuttonsuse (seetheStarPoint 2N NetStarAssistant
®
manual).2N NetStarAssistant
®
Pushandholdthe Intercom button on your  phone. The called2N  StarPoint
®
station( )givesashortringandisautomaticallyanswered.You2N StarPoint
®
canstarttalking.ToterminatethecalljustreleasetheIntercombutton.Youcan
havemoreIntercombuttonsforvariousdestinations.
Ifthecalledstationisaphoneotherthan ,thecallringsuntilthe2N StarPoint
®
useranswersit.

10
Calling Line Identification Restriction (CLIR)
ThepurposeoftheCallingLineIdentificationRestriction(CLIR)functionistohidethe
caller'sId.Theserviceisactiveforaselectedstationuntildisabled.Theenabledstatus
canbeindicateduponanyhandsetpick-upreplacingthedialtone.
Thisfunctionmustbesupportedbyyourmobileproviderorpublic
telephonenetworkoperator.Otherwise,thecallwillbedisconnected.
EnableCLIR
 *43
DisableCLIR
 #43
Example:Supposeyouneedtohideyouridentification.Pickupthehandsetanddial
*43.TheCLIRactivationisannouncedbyavoicemessageandthecallisterminated.
The CLIR function is now enabled for all the subsequent outgoing calls from this
station.
IfyouusetheCLIRfunctionfrequentlyandareequippedwitha2N®
keysystemphone,assignthisfunctiontoanyofitsStarPoint
buttons.YouwillbeinformedoftheactivestatusbyashiningLED.

11
2.3 In-call Functions
Temporary Call Hold
Toputacallonholdtemporarily(whiletalkingtoacolleague,searchingdataonyour
PC,etc.),pushtheFLASHbuttononyourphoneanddonothangup.Thecallisheldby
thecommunicationsystem,thecallerhearsmusicandyoucanarrangeforwhatyou
need. To take the call off hold, push the FLASH button again (see the subsection
below).
You can also use the HOLD button on your phone. In this case, the call hold is
governedbythephone'slogicandyouusuallycannothangup.Toreturnrepressthe
HOLDbutton.
Multiple Call Hold
Do you have one call on hold and need to put your current call on hold too to call
anothersubscriber?Thenputmultiplecallsonhold,switchingthecallslotsusingthe
FLASHbutton.
Bydefault,threecallslotsareavailabletoeachstation.Basically,itmeansthatyou
canmakeuptothreecallsatthesametimeusingonephone.However,thecaseisnot
aconferencecall,buttwocallsonholdandoneactivecall.
For phones,youcanassignthecallslotstothephone2N StarPoint
®
buttonsusingthe application.2N NetStarAssistant
®
Example:Supposeyouarespeakingtoauserandwanttospeaktoanother.Pushthe
FLASHbuttontoputtheactivecallonhold.Yougetintothesecondcallslotandcan
dialanothernumber.Dialthesubscribernumber,thesubscriberanswersthecalland
you can start talking. To return to the first call, push the FLASH button twice. By
pressingthebuttononceyouputthesecondcallonholdandproceedtothethirdcall
slotforfurtherdialling.BypressingFLASHagainyoureturntothefirstcallonhold.
Theremaybemorecallslotsthanoneperstation.Askyour
administratorforsettings.
Turning Off Microphone - MUTE
TheMUTEfunctionthatisprovidedbymostphones.Pushtheappropriatebutton(often
labelledwithacrossedmicrophonesymbolorMUTEsign)toturnoffthemicrophone
andtheoppositepartycannothearyouwhilstyoucanhearthem.

12
3. Connection Services
This section describes the connection services of the communication2N  NetStar
®
system.
Hereiswhatyoucanfindinthissection:
3.1CallTransfer
3.2CallParking
3.3RingingTake-Over
3.4ConferenceServices
3.5CallForwarding

13
3.1 Call Transfer
Are you talking with a subscriber and do you want to transfer the call to another
subscriber?Thenyoucandosoinoneofthefollowingways.Inallthecasesitdoes
notmatterwhoinitiatedtheoriginalcall(thecallerorthepersoncalled).
Call Transfer with Hang-Up
Push FLASH during the call and dial the subscriber number. The other party hears
music(orapredefinedvoicemessage)whilewaitingforconnection.
Ifyouheartheringingtoneafterdialling,youcanhangup.Thistransfersthecallto
theselectedsubscriberandthecallerhearstheringingtoneinsteadofmusic.
Ifyouhearthebusytoneafterdialling,thecallcannotbetransferredastheselected
subscriber is busy (or the communication system has rejected the call for other
reasons).YoucanreturntothecallerbypressingFLASHonyourphoneandcomplete
thecall.Or,youcantransferthecalltoanothersubscriber,putthecallonholdby
pressingtheHOLDbutton,orparkit(CallParking,chapter3.2).Dial:

 Fnn

whereFisFLASHandnnisthenumberofthesubscriberyouwanttotransferthecall
to.
Unlessansweredbytheothersubscriberwithinatimeout,thecall
returnstothetransfer-initiatinguserandalertshisorherstation.
Call Transfer without Hang-Up
Push FLASH during the call and dial the subscriber number. The other party hears
music(orapredefinedvoicemessage)whilewaitingforconnection.
Ifyouheartheringingtoneafterdialling,waituntilthecalledsubscriberanswersand
theneitherhanguptotransferthecall,orpushtheFLASHbuttononyourphoneto
returntotheoriginalcall(thesecondcallisthusputonholdandthesubscriberhears
musicoravoicemessage).
Ifyou hear thebusytone after dialling,youcannot transferthecall as theselected
subscriberisbusy.RepresstheFLASHbuttononyourphonetoreturntotheoriginal
subscriberandcompletethecall.Or,transferthecalltoanothersubscriber,pushthe
HOLDbuttontoputthecallonhold,orparkthecall(CallParking,chapter3.2).Dial:

 Fnn

whereFisFLASHandnnisthenumberofthesubscriberyouwanttotransferthecall
to.

14
Call Transfer to PSTN
The service is similar to the above mentioned two ones. The difference is that it is
necessarytodialthepublic/privatenetworkaccesscodebeforediallingthesubscriber
number.Youarerecommendedtousethecalltransfermodewithouthang-upforthis
transferoptionsothatyoucankeepcontrolofthecalluntilitisansweredbythecalled
user.Dial:

 Fxnn

whereFisFLASH,xisapublic/privatenetworkaccesscodeandnnisthenumberof
thesubscriberyouwanttotransferthecallto.
Return to Transferred Call
ThisisanextendedserviceoftheCallTransferwithoutHang-Upservice.Youcanonly
returntothecallerifnoconnectionwiththedialledsubscriberhasbeensetupandyou
have not hung up. Push the FLASH button (thus terminating the other subscriber's
alerting) for return. When the transferee has already answered the call, the Call
Swappingserviceisused.
Call Swapping
To swap multiple calls associated with your phone, use the FLASH button. Inactive
subscribersalwayshearmusic.
Thisfunctiondependsonthecountofcallslotsperstation.Fordetails
refertoSubs.2.2-MultipleCallHold.

15
3.2 Call Parking
Callparkingmeanssettingasideacallforaratherlongtimeforlaterunparkingbyany
user.Withacallparked,youcanuseyourstationwithoutlimitationsforbothincoming
andoutgoingcalls.
Call Parking on Central Parking Place
Do you want to park your current call on any of the 10 parking places for later
unparkingbyyouoranyotheruser?Thendialthefollowing:

 F*42n

whereFisFLASHandnisthenumberoftheparkingplacewhereyouwanttoparkthe
call.
Ifthecommunicationsystemignoresyourdialling,youaredeliveredanerrormessage
informingyouthateithertheparkingplaceisfulloryouhaveenteredavalueoutside
the0-9range.Trytoparkyourcallonanotherparkingplaceoranytimelater.
Ifyousucceedinparkingthecall,thecallisterminatedonyoursideandyoucanuse
your phone without limitations. The caller is played music or a predefined voice
message.
If the caller hangs up, the call is released from the parking place and cannot be
recovered.
Ifyoufail to unpark your callwithinatimeout (180s by default), yourphonestarts
ringingtoremindyouofyourparkedcall.
Yourcommunicationsystemadministratormaymodifytheparking
time.
Call Unparking
Tounparkacallparkedbyyouorotherusers,youhavetoknowthenumberofits
parkingplace.Tounparkacalldial:

 #42n

wherenisthenumberoftheparkingplacefromwhichyouwanttounparkthecall.
Example:Supposeyouwanttounparkacallfromparkingplace5,whereacolleague
ofyourshasparkedit.Liftthehandsetanddialtheserviceaccesscode#42.Youare
asked to enter the number of the required parking place. Enter 5. Now you are
automaticallyconnectedtothecallwaitingonparkingplace5.

16
3.3 Ringing Take-Over
Doyouneedtotakeoveracallfromabusyorabsentcolleaguejustbyliftingyour
handset and dialling a service? Make your administrator set the Ringing Take–Over
service.
Call Take–Over from Own Group
Youtakeoverunansweredcallsfromthegrouptowhichyourstationbelongsaccording
totheirarrivalorder.Youalwaystakeoverthestationthatwasthefirsttoring(FIFO).
Contact your administrator for your group specification and setting modifications as
necessary.

 *#
Example:Supposeyouwanttotakeoveracallcomingtoastationthat belongsto
yourringgroup.Liftthehandsetanddial*#.Youareautomaticallyconnectedtothe
callerandthe original station stopsringing.If more calls thanonearealerting your
ringgroupstationsyoualwaystakeoverthefirstincomingcall.
Call Take–Over from Selected Station
If you know the number of the ringing station, you can take over its call without
botheringaboutwhichcallwasthefirsttoring.Inthiswayyoucaneventakeoverthe
callsthatcometothestationsthatdonotbelongtoyourgroup.

 **nn#

wherenisthenumberofthestationyouwanttotakeoverthecallfrom.
Example:Supposeyouwanttotakeoveracallcomingtostation101withoutknowing
whetherornotthestationbelongstoyourringgroup.Liftthehandsetanddial**.The
communicationsysteminvitesyoutoenterthenumberofthestationtobetakenover.
Enter101andpress#forconfirmation.Youareautomaticallyconnectedtothecaller
andstation101stopsringing.
Call Take–Over from Selected Group
Thisservicehelpsyoutakeoveracallfromagroupirrespectiveofwhetherornotyou
areamemberofthegroup.Youalwaystakeoverthefirstringingcallinthisgroup.To
take over a call you must know the number of the group concerned. Contact your
administratorforthegroupnumbersandsettingmodificationsasnecessary.Dial:

 #*nn#

wherenisthenumberofthegroupyouwanttotakeoverthecallfrom.
Example:Supposeyouwanttotakeacallcomingtoastationthatbelongstogroup
17.Liftthehandsetanddial#*.Thecommunicationsysteminvitesyoutoenterthe

17
groupnumber.Type17andpress#forconfirmation.Youareautomaticallyconnected
tothecallerandtheoriginalstationstopsringing.Ifmorecallsthanonearecomingto
thestation,youalwaystakeoverthefirstone.


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3.4 Conference Services
Doyouneedtocommunicatewithmultiplecolleaguesortradingpartnersatthesame
time? offersyouaconferencecallingoption.Theadvantageisthatall2N NetStar
®
conferenceparticipantscanhearoneanotherasopposedtoCallSwapping.
Inadditiontostandardconferencecalls, supportsconferenceroomstoo.2N NetStar
®
Youcanestablishaconferencecallwithupto32subscribers
asprogrammed!Fordetailscontactyouradministrator.
Joining in Call
Areyou calling acolleague of yoursviathe communication systemto2N NetStar
®
settleanurgentmatterandheorsheisbusynow?InthatcaseusetheJoininginCall
servicetosettlethematterintime.Usingthisserviceyoucanjoininacurrentcallor
conferenceandbecomeafull-fledgedparticipant.Youcantalktoyourcolleagueand/or
hisorhercallpartner.Dial:

 *9#nn#

wherennisthenumberofthestationonwhichyouwanttojoinintheconversation.
Example:Supposeyouarediallingyourcolleague'snumber123456via2N®NetStar
andgetthebusytone.Hangupandafterliftingthehandsetandgettingthedialtone
again enter the service access code *9#. The communication system invites you to
enter the number of the station you want to join in. Type 123456 and press # for
dialling end confirmation. If the dialling is correct, several short tones (or a voice
message)areplayedtotheparticipantsandyoucanstartcommunicating.
Conference Call
Doyouneedtotalktomultiplecolleaguesatthesametime?Setupaconferencecall.
Todothis,dialtheserviceaccesscodeandtheselectedconferenceparticipants.The
selectedstationswillbecalledbythecommunicationsystemandjoinintheconference
as soon as they answer the call. The conference will continue until the last-but-one
subscriberhangsup.Dial:

 *1#S1...Sn#*

where S1 to Sn (n=2,3,..., 32) are the numbers of the stations you want to call
togetherwithinaconferencecall.
Example:Suppose youwant tosetupaconference betweenstations 101,102 and
103fromstation100.Dialtheserviceaccessnumberandthefollowingmessagewillbe
played: "Enter the conference participants separated with an asterisk." Enter the
selected station numbers one-by-one and separate them with an asterisk. After
enteringthelaststation,pressthe#symbol(i.e.101*102*103#).Donothangup.All

19
the stations start ringing. Having answered the call, the subscribers become
participants to the conference and you, as the initiator, can quit the conference or
activelyparticipateinitasafull-fledgedmember.

Allsuccessfulconnectionsarebilledtothestationthatinitiated
theconference.
IfotherstationsjoininthecurrentconferenceusingtheJoining
inCallservice,thecallisbilledtotheincomingstations.
Adding to Conference
TheAddto Conference service isusedfor either connecting threesubscribersintoa
conferenceoraddinganothersubscribertoacurrentlyactiveconferencecall.Dial:

 *0#
Conferencecallsaresubjecttolicence.
Set Up Conference
Areyoutalkingwithacolleague,havingputanothercallonhold,andwanttojointhe
threecallstogetherwithinaconference?Noproblem.Justputtheothercallonhold
tooandusetheAddtoConferenceservice.
Example:Supposeyouaretalkingtoacolleagueandhaveputanearliercallonhold
(the held subscriber hears the Music on Hold). To joint all the call together in a
conference,pushFLASHtoputthetwocallsonhold(thesubscribersheartheMusicon
Hold)andgetthetoneagain.Dial*0#.Nowallthethreesubscribersareparticipants
ofaconferencecall.
Add to Conference
Areyouaconferencecallparticipantanddoyouwanttoinviteanothercolleaguefor
advice? Just put the call on hold, call the selected colleague, put the selected
colleague'scallonholdtooandusetheAddtoConferenceservice.
Example:Supposeyouhavesetupaconferencecallandwantcolleague1006totake
partinittoo.PushFLASHtogetthedialtonewhiletheotherparticipantscantalkon.
Dialyourcolleague'snumber,i.e.1006.Thecolleagueanswersthecall.RepressFLASH
andputthecolleague'scallonhold.Afteryouhearthedialtoneagain,dial*0#.Now
allofyouaretakingpartintheconference.
Conference Room
The conference room can be used for variable purposes. It helps a duly authorised
subscriber call a conference or subscribers join in the conference progressively. The
conferenceroomisactivewithinacertaintimeintervalandcanbemadeaccessibleto
selectedusersonly.Dial:

20

 *2#nn#

wherennistheconferenceroomaccesscode.
Conferenceroomsarealwayssubjecttolicence.
Call Together Conference Room Subscribers
Do you need to call together selected subscribers to become participants in a
conferencecall?Call theconferenceroomandthesubscriberswillbe calledtogether
automaticallybythecommunicationsystem.
Example:Supposeyouarecallingtogetherselectedsubscribersforaconferencecall.
Dial the Call Conference Room service, enter the conference room access code and
press#forconfirmation(e.g. *2#1234#).If youareassignedtheDialothersright,
theotherselectedstationsanddestinationsaredialledsubsequently.
Progressive Subscriber Join-In
Doyouwanttosetupaconferencecallwitharatherhighnumberoftradepartners
without requiring their presence at a given time? Send them the conference room
accesscodeandtheconferencecalltimetoaccesstheconferenceroomprogressively
accordingtotheirtimeavailability.
Example:Supposeyouwanttojoininaconferencecallheldinconferenceroom123.
Liftthehandsetanddial*2#.Wheninvitedso,entertheaccesscode123andpress#
for confirmation. Now you are in the conference room. If you are the first (or last)
conference participant, you are played music. Whenever another subscriber joins in,
youwillbeconnectedautomatically.
For details refer to the communication system configuration
programmanual.
Theuserscanselectbasicconferenceroomsettingsviathe2N®
application.NetStarAssistant