2N Netstar User manual

www.2n.czVersion

2N NetStar
®
Communication System
Assistant Manual

3.1.0

The 2N TELEKOMUNIKACE joint-stock company is a Czech manufacturer and supplier of
telecommunicationsequipment.
Theproductfamilydevelopedby2NTELEKOMUNIKACEa.s.includesGSMgateways,private
branchexchanges(PBX),anddoorandliftcommunicators.2NTELEKOMUNIKACEa.s.has
beenrankedamongtheCzechtopcompaniesforyearsandrepresentedasymbolofstability
and prosperity on the telecommunications market for almost two decades. At present, we
exportourproductsintoover120countriesworldwideandhaveexclusivedistributorsonall
continents.
2N  is a registered trademark of 2N TELEKOMUNIKACE a.s.. Any product and/or other
®
namesmentionedhereinareregisteredtrademarksand/ortrademarksorbrandsprotected
bylaw.
2NTELEKOMUNIKACEadministerstheFAQdatabasetohelpyouquicklyfindinformationand
toanswer yourquestions about2Nproducts andservices. Onwww.faq.2n.czyou canfind
informationregardingproductsadjustmentandinstructionsforoptimumuseandprocedures
„Whattodoif...“.
DeclarationofConformity
2NTELEKOMUNIKACEherebydeclaresthatthe2N NetStarproductcomplieswithallbasic
®
requirementsandotherrelevantprovisionsofthe1999/5/ECdirective.Forthefullwording
oftheDeclarationofConformityseetheCD-ROMenclosedandatwww.2n.cz.
The 2N TELEKOMUNIKACE company is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by this
standardandguaranteeahighquality,technicallevelandprofessionalaspectofallour
Content

Content
1. About 2N® NetStar Assistant Application . . . . . . . . . . . . . . 5
2. Launching Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.1 First Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2 Main Toolbar Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3 2N® NetStar Assistant Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3. Quick Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.1 Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.2 Personal Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.3 Telephone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.4 Favourites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.5 Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.6 Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.7 SMS Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.8 Application Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.9 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.10 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.11 Ringing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4. Telephone Parameter Settings . . . . . . . . . . . . . . . . . . . . . . . 33
4.1 2N® StarPoint Button Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.2 2N® OpenStage Button Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4.3 Digital Key System Terminal Parameter Settings . . . . . . . . . . . . . . . . . . . . . . . . 40
4.4 Other Terminal Parameter Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5. Tray Launcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.1 Tray Launcher Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.2 Tray Launcher Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
5.3 Tray Launcher Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
6. Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
6.1 What to Find in Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
6.2 2N® NetStar Assistant Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
6.3 Admin Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
6.4 Administration by 2N® NetStar Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
6.5 User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.6 User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.6 User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
6.7 Configuration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
6.8 Hotel Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6.9 Operator Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
6.10 Operator Management - Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
6.11 Conference Room Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
6.12 Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
6.13 Tray Launcher Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

5
1. About 2N® NetStar
Assistant Application
ThisapplicationhelpsusersworkwiththePBXmoreefficientlygivingthemcomfortable
access to information on their telephone line traffic. It combines CTI telephony with
telephonelineoperationallowingtheusertomonitorthecallhistory,sendandreceive
text messages, comfortably define profiles and time conditions, program telephone
buttonsorringingmodes,managetheusertelephonedirectoryandmakeuseofmany
otherconvenientoptions.
TheapplicationisruninanInternetbrowser.Therecommendedmonitorresolutionis
1024x768pixels.Thismanualwillgiveyouacompleteguidetotheapplicationand
quicknavigationtoselecteditems.RefertotheapplicationHELPitemformoredetails.

6
2. Launching Application
Hereiswhatyoucanfindinthischapter:
2.1FirstLaunch
2.2MainToolbarMenus
2.32N®NetStarAssistantServerInstallation

7
2.1 First Launch
EnteryourPBXaddressascommunicatedbyyourITadministratorintoawebbrowser.
Forexample: ,or,ifaliasissetforthedefinedIPaddressbyhttp://192.168.100.100
thenetworkadministrator,theaccessaddressmaybe .Nowfillhttp://netstar.firma.cz
in your username (as defined by the administrator), leave the password empty and
pressOKforconfirmation.

Youwillbeaskedtochangethepasswordafterthefirstlogin.However,youneednot
changethepasswordafterthefirstlogin,youcanchangeitanytimelater.Youwill
automaticallyproceedtothepasswordeditingpageuponloginuntilyouchangethe
password.Inthismenu,youcanalsoselectthelanguagemutationforinterface
comunication.Youcanchangeeitheritemanytimelater.PushtheModifybuttonfor
confirmation.

8

9
2.2 Main Toolbar Menus
Themaintoolbarmenushelpsyoubrowsethrough windows.2N NetStarAssistant
®
Thefigureaboveshowsthestandardmaintoolbarviewwithdefaultuserrightsettings,
whichmaychangeaccordingtothecurrentuserrightsettings.Allthemaintoolbar
menusaredescribedbelow.
Listings–thismenuprovidescallhistory,SMShistory,telephonedirectory
itemsandalistof PBXserviceaccesscodes.Ifdefinedintheuser2N NetStar
®
rights,managementofconferenceroomsandrecordedcallscanbedisplayed
too.Ifthelogged–inuserroleisManager,telephonedirectories,recordedcall
andcallhistoryofthewholecompanyaredisplayed.
Usersettings–thismenuhelpsyoumanageyourPBXaccount,personal
profiles,PBXuserrightsettingsandringingtonesettings.Ifsetsointheuser
rights,thePBXuserhierarchyandsessionsofcurrentlylogged–inuserscanbe
displayedinthismenu.
Telephones–themenuprovidesalluserterminalsettings,includingspeed
diallingbuttons,volumecontrolandinformationtobedisplayedon2N OptiSet
®
, and digitaltelephones.2N StarPoint
®2N OpenStage ®
Operator–thismenuisaccessiblewithauthorisationonly.Youcandefine
operatorstationsandstationgroupstobemonitored,andtransferandforward
callsbetweensuchstationsusingCTIintheAssistant.Inaddition,youcan
controlbundleshere.
Hotel–thismenuisaccessiblewithauthorisationonly.Itisusedforeasyroom
stationoperation,emergencyalertingandalarmclockcontrolwhenthePBXis
configuredintheHotelmode.
Configuration–thismenuisaccessiblewithauthorisationonly.Ithelpsyou
monitorlicences,PBXHWandSWsettingsand2N NetStarAssistant
®
administrationsettingscomfortably.
Favourites–hereyoucansetdirectaccesstoall2N NetStarAssistant
®
pages.
Help–opensaHelpwindowforthe application.2N NetStarAssistant
®
MattGilroy–displaysthenameofthecurrentlylogged–inuser.
Profile:none–thismenuhelpsyoudirectlysetaprofileforthecurrently
logged–inuser,and,afterclicking,youproceedtoaprofileaddingandmanaging
menu.Youcanalsocreateusertimeconditionsandassignthemtoprofileshere.
Logout–usethisoptiontologoutwhenyouhavefinishedyourwork.

10
2.3 2N® NetStar Assistant Server Installation
The following window displays pre-defined basic port settings as used by the 2N®
 andthecurrentlyusedPCdomainname.IfthePCyouareNetstarAssistant Server
currentlyusingfor installation contains another application thatusesthesame ports
(MicrosoftIIS,e.g.),modifytheportstoavoidcollision.Remembertoentertheserver
address with the correct port in that case. If there is no port collision, leave the
pre-definedvaluesunchangedandclickonNexttocontinue.
Tobeused efficiently, the  hasto be installed ona2N NetStarAssistant
®Server
pre-preparedserverorserverPC.Refertothe Administratorinstallation2N NetStar
®
directoryfor  installation. Thebenefitsoftheuse of2N NetStar Assistant
®Server
the2N NetStarAssistantServerincludeahighernumberofconcurrentconnectionsto
®
andsecuredhttps://connection.2N NetStarAssistant
®
2N®NetStarAssistantServerInstallation
Having started the application, select a language for installator communication. This
selectiondoesnotaffecttheresultantlanguageofthewebapplication,whichissetin
theconnectedPBX.Checkthe versioninthenextwindowfor2N NetstarAssistant
®
compliance with your PBX firmware or ask your PBX administrator if necessary.
Otherwise,yourapplicationwillnotwork.Theinstallationwizardwillaskforagreement
withthelicencetermsandconditions.Pleasereadthetermsandconditionsandselect
Agree...andthenclickonNext.
EnteryournameandcompanyinthePersonaldatawindowandpushNexttocontinue.
Nowenteryour PBXIPaddressascommunicatedbyyouradministrator.2N Netstar
®

11
The installation wizard will ask you for installation location for the 2N  NetStar
®
.AssistantServer
Caution!Theinstallationrequires13.4MBoffreediskspaceatleast.
ItwillaskyouforlocationoftheapplicationshortcuticonintheStartmenuandonthe
desktopas required.Now thewizard isready toinstall the 2N NetStar Assistant
®
anddisplaysalistofsetparameters.Server 

12
Check the set parameters carefully as you will not be able to change them after
installationwithoutreinstallation. Incaseyoufinda mistake,pushBacktoreturn to
thewindowconcerned.Ifallparametersettingsarecorrect,pushInstalltoinstallthe
.2N NetStarAssistantServer
®
The  webserver service with the appropriate IP address is2N  NetStar Assistant
®
launched automatically upon installation. If the automatic launch failed for some
reason,starttheservicemanually.Nowthe isready2N NetStarAssistantServer
®
foruse.

13
2N®NetStarAssistantServerUse
Openthewebbrowsertobeused.TheoptimumoptionisMicrosoft
InternetExplorerforthe .Enterthe2N NetStarAssistantServer
®
IPaddressortheactivePCdomainnameintotheURLrow.For
example:
Confirmtheaddress.Thesecuritycertificateapprovalpagegets
displayed.Addasecurityexceptionforthisserver.Nowthelogin
windowgetsdisplayed.LoginasdescribedinSubs.1.1.FirstStart.
SinglePCLaunchofMultiple2N®NetStarAssistantServers
Thissettingisnotrecommendedbutmaybeusedifthefollowing
conditionsaremet:
The 2N® NetStar Assistant Servers may not be installed
inidenticaldirectories!
The2N®NetStarAssistantServersmaynotuseidentical
TCPports!
Warning!
Ifyouinstallanother2N NetStarAssistant
®
withadifferentIPaddressintoaServer
directorywithyourcurrent2N NetStar
®
,theApachewebserverAssistantServer
functionmaybeblockedandnoneofthe
serverscanprobablyworkorbeuninstalled.In
thatcase,contactyourPBXadministrator.
Refertofaq.2n.czforfrequentlyasked
questionsorcontactthe2NTelekomunikace
a.s.TechnicalSupportdepartment.

14
3. Quick Navigation
Hereiswhatyoucanfindinthischapter:
3.1CallHistory
3.2PersonalProfile
3.3TelephoneDirectory
3.4Favourites
3.5AccessPassword
3.6LanguageSelection
3.7SMSMessages
3.8ApplicationHelp
3.9Services
3.10CallForwarding
3.11RingingTones

15
3.1 Call History
TheCallhistorysectionincludesamenuthathelpsyouselectdisplayeditems.Itisnot
afilterbutafunctionthatdeletesselecteditemsfromthe app2N NetStarAssistant
®
licationand telephone menulistingsleavingthemintheAOCrecord2N StarPoint
®
forlaterbillingpurposes.Thisfunctioncanonlybeusedforthedatathatareavailable
totheapplicationatthemoment.ThismeansthatiftheDonotshowoutgoingstations
functionisenabled,forexample,outgoingcallsarenotvisibleinthelisting.However,
anyoutgoingcallmadefromthestationwillbedisplayedinthelistingagain.
ClickontheListingsmenu,oronHomepageandthenonCallhistorytoviewyourcall
history. The list of calls shows missed, incoming and outgoing calls including call
durationanddataonthecalling/calledusers.YoucansendanSMSorcalltoaselected
contact,orhideaselectedlistrow.

Youcanfiltercallsaccordingtovariableparameters tofindcallsaccordingto atime
period or number more easily and quickly than by sequentially searching the list.
Filtering helps classify missed, outgoing and answered calls, calls according to the
opponent'snameandcalled/callingnumber.Themostfrequentlyusedtimeperiodsare
pre-definedsuchasthelasttwodays,thismonth,orasyouselectbyspecifyingthe
periodbeginningandend.ClickontheUsefiltertoactivatethefilter.ClickonAbort
filter to cancel an inconvenient filter and set a new one. You can hide the function
againafterfilteringbypushingtheHidefiltersbutton.

16
Onceselectedandthusnon-displayedcallscannotbe
redisplayed.

17
3.2 Personal Profile
ClickontheUsersettingsmenuandthenonPersonalprofiles,orontheProfiletoolbar
itemtowork with user profiles. Youwillbe forwarded to the Personalprofilespage.
There is a table with your profiles in the upper part of the screen, where you can
activate,editordeleteaprofile.ClickonAddpersonalprofiletocreateanewprofile.
Themaximumcountofprofilesperuseriseight.
Press Edit to modify an existing profile or set a new one. You get into the Modify
personalprofilewindow,whereyoucanchangetheprofilenameand/ornumber.Doing
so,makesurethattheprofilenumbersarenotidentical.Youwillbenotifiedofanerror
if any. In addition, you can make assignment to bundles that have been made
accessibletoyoubytheAdministratororbundleManager.Oncedefined,theusercall
message will be displayed to the calling users on their  key system2N  StarPoint
®
phones. Once defined, the state will be displayed in the connected 2N  NetStar
®
and applications.ItcanalsobeusedforstateOperator 2N NetStarCommunicator
®
mappingaccordingtoMSOutlookcalendarsintheabovementionedapplications.Once
defined,theVoiceMailwelcomenotewillbeplayedtothepeopleusingyourVoiceMail
system. Use the Call recording item to specify the type of recording for a selected
profile.ClickonModifytoconfirmandsavethechanges.Ifyouarenotsure,clickon
Defaulttorestorethefactorysettings.

18
You can also enable and disable profiles using time conditions. One profile can be
assignedtoonetimecondition.Oneandthesameprofile,however,canbeassignedto
differenttimeconditions.SelecttheSwitchprofilesautomaticallyoptiontoswitchuser
profilesaccordingtotimeconditions.ClickonAssignprofiletimeconditionsandthen
selectthetimeconditionandtheprofileforassignment.ThereisalistofallPBXtime
conditionsinthebottompart.PushAddtosavethesetting.
Warning!
IftheSwitchprofilesautomaticallyoptionisenabled,theprofiles
switchaccordingtotherulesdefinedintheProfiletimeconditions
window.However,bychangingaprofilemanuallyorusingthe2N®
,aservice,akeysystemphonebuttonortheNetStarAssistent 2N®
menuyoudeactivatetheautomaticprofileswitchingandStarPoint
havetore-activatethefunctionifnecessary.
Ifnosuitabletimeconditionisavailabletoyou,askyour administrator2N NetStar
®
to create one or create a time condition of your own. To do so, click on the Time

19
1.
2.
3.
4.
5.
6.
conditionsbuttontodisplaythelistofallPBXtimeconditions.ThenclickonCreatenew
timecondition,enteryourconditionnameandpushAddforconfirmation.However,the
validity of the time condition you have created is Never. Therefore, click on Edit to
open the Modify time condition window, where you can change the name and,
particularly,thevaliditytermforyourtimecondition.Everytimeconditionmayhave
multiplevalidityterms but you need just one foryourneeds.Push Edit to open the
Modifytimeintervalwindow.
Setthetimeconditionvalidityintervalsaccordingtoyourneedsinthismenu.Select
any item from the available options. The time condition validity shown in the figure
belowincludeseveryworkdayplusSundays,everymonthandwholedayfromJuly16,
2010tillJanuary1,2011.
Thefollowingruleshavetobeobeyedwhilesettingvalidity:
Ifused,the'from-to'datamustrepresentvaliddaysandtimevalues.Ifboth
values('from'and'to')aredefined,thenthe'from'valuemustnotbehigherthan
the'to'value.
If a bank holiday is selected, no other selections may be made (except for
intervalnegation).
Ifadayisselected,the'from'and'to' valuesmust rangewithin 1-31andthe
'from'valuemustnotbehigherthanthe'to'value.
Ifamonthisselected,the'from'and'to'valuesmustrangewithin1-12andthe
'from'valuemustnotbehigherthanthe'to'value.
Ifatimevalueisselected,the'from'and'to'valuesmustrangewithin0-23for
hoursandwithin0-59forminutesandthe'from'valuemustnotbehigherthan
the'to'valueforthewholetimevalue(hour+minute).

20
6.Ifnegationisselected,validityofthewholetimeconditonisnegated.