Abbott myMerlin Installation instructions

SUPPORT GUIDE
APPLE‡iOS
myMerlin™for
Confirm Rx™ICM
Mobile App

TABLE OF CONTENTS
Connecting to the internet 5
Downloading the app 7
Phone Settings 8
Setup and Pairing 13
Recording symptoms 16
Troubleshooting and general support 17
Contact Us 23
IF YOU NEED HELP
WITH YOUR APP
Before you call, please have the following information:
Confirm Rx™ICM serial number from Patient ID card
Name of clinic that monitors you
Smartphone make and model (can be found in your phone’s Settingsmenu)
United States
Contact Abbott Remote Care Technical Support:
Hours of support: Monday–Friday 8 A.M.–8 P.M. (ET)
Phone: [phone]
Email: [e-mail]
International
Contact your clinic directly with any questions.
For simplicity, this guide will use myMerlin™app instead of myMerlin™for Confirm Rx™ICM mobile app.
2

WELCOME TO THE myMERLIN™FOR CONFIRM Rx™ICM MOBILEAPP
SUPPORT GUIDE FOR iPHONE‡ MOBILE DEVICE
Your new Confirm Rx™ICM continuously monitors your heart’s rhythm and can automatically send that
information to your doctor through the myMerlin™mobile app—without disrupting your daily life.
Forsimplicity, this guide will use myMerlin™app instead of myMerlin™for Confirm Rx™ICM
mobile app.
This guide will help you understand how to download and install the myMerlin™app, howto pair your
Confirm Rx™ICM heart monitor to the myMerlin™app, how to record your symptoms and more.
In the back of this guide is a glossary of “Terms To Know”, in case you would like an explanation for
an unfamiliar word.
STAYING CONNECTED
Follow these tips to keep the myMerlin app
connected:
KEEP THE myMERLIN™APP OPEN. Do not
force close the app. Make sure it is running in
the background, and remember to open the
app any time your phone is restarted.
CONNECT TO THE INTERNET. Keep your
smartphone connected to the internet using
Wi-Fi‡or cellular data.
STAY CLOSE. Keep your phone near (within 5
feet or 1.5 meters) you overnight and as much
as possible throughout the day.
KEEP BLUETOOTH®ON. If the app doesn’t
seem to be working at night, turn OFF other
Bluetooth® devices around your bed, like
speakers or clocks.
3

HOW TO USE THIS GUIDE
To help you understand how to use your iPhone‡and the myMerlin™app, this guide uses
pictures of iPhone‡screens and symbols:
DOUBLE CIRCLE
A green double circle in
the picture shows you
where to tap your finger
on your iPhone‡screen.
When you are asked to
tap the screen, do so in
one quick, light motion.
ARROW
A purple arrow in the
picture shows you the
direction you should
swipe your finger. When
you are asked to swipe
across the screen, tap and
slide your finger in one
smooth motion.
SINGLE
RECTANGLE
A single, blue rectangle
in the picture highlights
an important word or
graphic.
GOOD TO KNOW…
You may notice that some of the pictures of iPhone‡
screens in this guide look dierent than the screen
on your personal phone. Some screens may look
dierent based on specific iPhone models or iOS
versions. Please keep this in mind as you work your
way through this guide.
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4

CONNECTING YOUR iPHONE‡TO THE
INTERNET USING WI-FI‡
Using Wi-Fi‡is one of the ways to send your heart monitor information to your
doctor. Setting it up on your iPhone‡is simple. Here’s how:
STEP 1
Tap Settings .
STEP 2
Tap Wi-Fi‡.
STEP 3
Turn Wi-Fi‡ON by
tapping the slider
to turn it ON/green
(image to left). If it is
already ON/green, skip
this step. Your phone
will automatically
search for available
Wi-Fi‡networks.
STEP 5
If using iOS‡13
or later, ensure
Low Data
Mode is OFF
for the selected
Wi-Fi network
by tapping the
information
icon .
STEP 4
Tap the name of the
Wi-Fi‡ network you
want to join. You may
need to enter a password
(passwords are case
sensitive). After joining
the network, you will see
the Wi-Fi‡symbol on
the top of your screen.
GOOD TO KNOW…
Wi-Fi‡signal strength can vary by network or
location. If your internet seems to be slow or
has a bad connection, try moving to a dierent
location for a better connection or connect to
another Wi-Fi‡network. You can make sure
your connection is strong enough by visiting
your favorite website via the Safari app.
CONNECTING TO THE INTERNET
5

CONNECTING YOUR iPHONE‡TO THE
INTERNET USING CELLULAR DATA
If you are not near a Wi-Fi‡network, your iPhone‡can still connect to the internet using
cellular data. Typically, your phone will automatically make this switch for you.
You’ll know you’re connected to a cellular data network if you see one of these symbols
on the top left corner of your screen: LTE, 4G, 3G.
If you do not see any of these symbols, your cellular data may be turned OFF.
To turn cellular data ON, follow these steps:
STEP 1
Tap Settings .
STEP 2
Tap Cellular .
STEP 3
Tap the Cellular Data slider to
turn it ON/Green (image above).
STEP 4
Tap Cellular Data
Options.
STEP 5
If using iOS‡13 or
later, ensure Low Data
Mode is OFF.
GOOD TO KNOW…
Cellular data signal strength can vary by network
and/or location. You can see the strength of your
cellular data by the bars at the top of your
screen. If your cellular data signal is weak, try moving
to a dierent location for a better connection.
6

DOWNLOADING THE APP
DOWNLOADING THE
myMERLIN™APP ON iPHONE‡
Now that your iPhone‡is connected to the internet, download the myMerlin™app.
You will need a good internet connection, via Wi-Fi‡ or a cellular data network, for this
process. These steps will guide you through the download:
DON’T FORGET!
Once you’ve downloaded the
myMerlin™app, you will need to pair
your iPhone‡to your heart monitor.
STEP 1
Open the App Store‡
by tapping the App
Store‡icon.
STEP 2
Tap the Search icon
at the bottom of your
screen (image above).
STEP 3
Tap the App Store‡
search bar at the top
of your screen.
STEP 4
Type ‘myMerlin for
Confirm Rx’ in the
search bar. Then, tap
Search, or select from
the list of apps.
STEP 5
Tap Get to download
the app .
7

SETTINGS FOR YOUR iPHONE‡
To ensure the myMerlin™app works properly, adjust your iPhone‡to these settings, which
you can access within your phone’s Settings menu.
Bluetooth®Turn this ON
Cellular Data and Wi-Fi‡Turn these both ON
Background App Refresh Turn this ON
Automatic App Updates Turn this ON
Text Size
Choose the smallest text size that is still large enough
for you to read. For pairing, it may need to be set to the smallest
and can be returned to the preferred size after pairing.
Low Power Mode Turn this OFF
Cellular Data Mode Turn this OFF
Wi-Fi‡Low Data Mode Turn this OFF
Ooad Unused Apps Turn this OFF
The next few pages will show you how to access and change these settings as needed.
PHONE SETTINGS
8

CHECKING YOUR IPHONE‡SETTINGS
BLUETOOTH®
STEP 3
If using iOS 13 or later, tap Confirm Rx™
(left image above).
If using iOS 13 or later, tap Bluetooth or
Bluetooth Sharing to turn ON/Green for
the app.
STEP 1
Tap Settings .
STEP 2
Swipe up until
you see Battery
. Tap Battery
(image to left).
STEP 3
The slider next to Low
Power Mode should
be switched OFF.
LOW POWER MODE
STEP 1
Tap Settings .
STEP 2
Ensure the Bluetooth setting
is ON (image above).
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CHECKING YOUR iPHONE‡SETTINGS
BACKGROUND APP REFRESH
STEP 4
Tap Background App
Refresh again.
STEP 5
Select Wi-Fi‡& Cellular
Data. Tap the blue < Back
arrowat top left corner.
STEP 1
Tap Settings .
STEP 2
Tap General (image above).
STEP 6
The slider next to myMerlin™
should be switched ON/green.
STEP 3
Tap Background
App Refresh.
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