Abbott myMerlin Installation instructions

SUPPORT GUIDE
APPLE‡iOS
myMerlin™for
Confirm Rx™ICM
Mobile App

TABLE OF CONTENTS
Connecting to the internet 5
Downloading the app 7
Phone Settings 8
Setup and Pairing 13
Recording symptoms 16
Troubleshooting and general support 17
Contact Us 23
IF YOU NEED HELP
WITH YOUR APP
Before you call, please have the following information:
Confirm Rx™ICM serial number from Patient ID card
Name of clinic that monitors you
Smartphone make and model (can be found in your phone’s Settingsmenu)
United States
Contact Abbott Remote Care Technical Support:
Hours of support: Monday–Friday 8 A.M.–8 P.M. (ET)
Phone: [phone]
Email: [e-mail]
International
Contact your clinic directly with any questions.
For simplicity, this guide will use myMerlin™app instead of myMerlin™for Confirm Rx™ICM mobile app.
2

WELCOME TO THE myMERLIN™FOR CONFIRM Rx™ICM MOBILEAPP
SUPPORT GUIDE FOR iPHONE‡ MOBILE DEVICE
Your new Confirm Rx™ICM continuously monitors your heart’s rhythm and can automatically send that
information to your doctor through the myMerlin™mobile app—without disrupting your daily life.
Forsimplicity, this guide will use myMerlin™app instead of myMerlin™for Confirm Rx™ICM
mobile app.
This guide will help you understand how to download and install the myMerlin™app, howto pair your
Confirm Rx™ICM heart monitor to the myMerlin™app, how to record your symptoms and more.
In the back of this guide is a glossary of “Terms To Know”, in case you would like an explanation for
an unfamiliar word.
STAYING CONNECTED
Follow these tips to keep the myMerlin app
connected:
KEEP THE myMERLIN™APP OPEN. Do not
force close the app. Make sure it is running in
the background, and remember to open the
app any time your phone is restarted.
CONNECT TO THE INTERNET. Keep your
smartphone connected to the internet using
Wi-Fi‡or cellular data.
STAY CLOSE. Keep your phone near (within 5
feet or 1.5 meters) you overnight and as much
as possible throughout the day.
KEEP BLUETOOTH®ON. If the app doesn’t
seem to be working at night, turn OFF other
Bluetooth® devices around your bed, like
speakers or clocks.
3

HOW TO USE THIS GUIDE
To help you understand how to use your iPhone‡and the myMerlin™app, this guide uses
pictures of iPhone‡screens and symbols:
DOUBLE CIRCLE
A green double circle in
the picture shows you
where to tap your finger
on your iPhone‡screen.
When you are asked to
tap the screen, do so in
one quick, light motion.
ARROW
A purple arrow in the
picture shows you the
direction you should
swipe your finger. When
you are asked to swipe
across the screen, tap and
slide your finger in one
smooth motion.
SINGLE
RECTANGLE
A single, blue rectangle
in the picture highlights
an important word or
graphic.
GOOD TO KNOW…
You may notice that some of the pictures of iPhone‡
screens in this guide look dierent than the screen
on your personal phone. Some screens may look
dierent based on specific iPhone models or iOS
versions. Please keep this in mind as you work your
way through this guide.
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4

CONNECTING YOUR iPHONE‡TO THE
INTERNET USING WI-FI‡
Using Wi-Fi‡is one of the ways to send your heart monitor information to your
doctor. Setting it up on your iPhone‡is simple. Here’s how:
STEP 1
Tap Settings .
STEP 2
Tap Wi-Fi‡.
STEP 3
Turn Wi-Fi‡ON by
tapping the slider
to turn it ON/green
(image to left). If it is
already ON/green, skip
this step. Your phone
will automatically
search for available
Wi-Fi‡networks.
STEP 5
If using iOS‡13
or later, ensure
Low Data
Mode is OFF
for the selected
Wi-Fi network
by tapping the
information
icon .
STEP 4
Tap the name of the
Wi-Fi‡ network you
want to join. You may
need to enter a password
(passwords are case
sensitive). After joining
the network, you will see
the Wi-Fi‡symbol on
the top of your screen.
GOOD TO KNOW…
Wi-Fi‡signal strength can vary by network or
location. If your internet seems to be slow or
has a bad connection, try moving to a dierent
location for a better connection or connect to
another Wi-Fi‡network. You can make sure
your connection is strong enough by visiting
your favorite website via the Safari app.
CONNECTING TO THE INTERNET
5

CONNECTING YOUR iPHONE‡TO THE
INTERNET USING CELLULAR DATA
If you are not near a Wi-Fi‡network, your iPhone‡can still connect to the internet using
cellular data. Typically, your phone will automatically make this switch for you.
You’ll know you’re connected to a cellular data network if you see one of these symbols
on the top left corner of your screen: LTE, 4G, 3G.
If you do not see any of these symbols, your cellular data may be turned OFF.
To turn cellular data ON, follow these steps:
STEP 1
Tap Settings .
STEP 2
Tap Cellular .
STEP 3
Tap the Cellular Data slider to
turn it ON/Green (image above).
STEP 4
Tap Cellular Data
Options.
STEP 5
If using iOS‡13 or
later, ensure Low Data
Mode is OFF.
GOOD TO KNOW…
Cellular data signal strength can vary by network
and/or location. You can see the strength of your
cellular data by the bars at the top of your
screen. If your cellular data signal is weak, try moving
to a dierent location for a better connection.
6

DOWNLOADING THE APP
DOWNLOADING THE
myMERLIN™APP ON iPHONE‡
Now that your iPhone‡is connected to the internet, download the myMerlin™app.
You will need a good internet connection, via Wi-Fi‡ or a cellular data network, for this
process. These steps will guide you through the download:
DON’T FORGET!
Once you’ve downloaded the
myMerlin™app, you will need to pair
your iPhone‡to your heart monitor.
STEP 1
Open the App Store‡
by tapping the App
Store‡icon.
STEP 2
Tap the Search icon
at the bottom of your
screen (image above).
STEP 3
Tap the App Store‡
search bar at the top
of your screen.
STEP 4
Type ‘myMerlin for
Confirm Rx’ in the
search bar. Then, tap
Search, or select from
the list of apps.
STEP 5
Tap Get to download
the app .
7

SETTINGS FOR YOUR iPHONE‡
To ensure the myMerlin™app works properly, adjust your iPhone‡to these settings, which
you can access within your phone’s Settings menu.
Bluetooth®Turn this ON
Cellular Data and Wi-Fi‡Turn these both ON
Background App Refresh Turn this ON
Automatic App Updates Turn this ON
Text Size
Choose the smallest text size that is still large enough
for you to read. For pairing, it may need to be set to the smallest
and can be returned to the preferred size after pairing.
Low Power Mode Turn this OFF
Cellular Data Mode Turn this OFF
Wi-Fi‡Low Data Mode Turn this OFF
Ooad Unused Apps Turn this OFF
The next few pages will show you how to access and change these settings as needed.
PHONE SETTINGS
8

CHECKING YOUR IPHONE‡SETTINGS
BLUETOOTH®
STEP 3
If using iOS 13 or later, tap Confirm Rx™
(left image above).
If using iOS 13 or later, tap Bluetooth or
Bluetooth Sharing to turn ON/Green for
the app.
STEP 1
Tap Settings .
STEP 2
Swipe up until
you see Battery
. Tap Battery
(image to left).
STEP 3
The slider next to Low
Power Mode should
be switched OFF.
LOW POWER MODE
STEP 1
Tap Settings .
STEP 2
Ensure the Bluetooth setting
is ON (image above).
9

CHECKING YOUR iPHONE‡SETTINGS
BACKGROUND APP REFRESH
STEP 4
Tap Background App
Refresh again.
STEP 5
Select Wi-Fi‡& Cellular
Data. Tap the blue < Back
arrowat top left corner.
STEP 1
Tap Settings .
STEP 2
Tap General (image above).
STEP 6
The slider next to myMerlin™
should be switched ON/green.
STEP 3
Tap Background
App Refresh.
10

CHECKING YOUR iPHONE‡SETTINGS
AUTOMATIC APP UPDATES
STEP 1
Tap Settings .
STEP 2
Swipe up until you
see iTunes‡& App
Store‡(image
to left).
STEP 3
The sliders next to
Apps and Updates
should be switched
ON/green.
ADJUST TEXT SIZE
STEP 1
Tap Settings .
STEP 2
Swipe up until you
see Display &
Brightness .
Tap Display &
Brightness
(image to left).
STEP 3
Tap Text Size. Move
the slider left or right
to adjust the text size
on your phone. Set it
to the smallest size
that you can easily
read.
11

CHECKING YOUR iPHONE‡SETTINGS
OFFLOAD UNUSED APPS
STEP 1
Tap Settings .
STEP 2
Swipe up until
you see iTunes‡
& App Store‡.
Tap iTunes‡& App
Store‡.
STEP 3
Swipe up until you see Ooad
Unused Apps. The slider
next to Ooad Unused Apps
should be switched OFF.
12

SETUP AND PAIRING
PAIRING YOUR HEART MONITOR
TO THE myMERLIN™APP
Pairing your heart monitor with the myMerlin™app takes about 10—15 minutes and is only
needed when initially setting up the app. Before you attempt to pair, make sure you have a
strong internet connection and that your Bluetooth®setting is ON. Also be sure to keep the app
open during the pairing process.
STEP 1
Unlock your phone and tap the
Confirm Rx™app to open it.
STEP 2
Tap Set Up Now.
STEP 3
Tap Continue with setup.
GOOD TO KNOW…
If you are on Wi-Fi‡and are having issues with setup, try turning OFF Wi-Fi‡
temporarily and using cellular data instead. If you are on cellular data and having issues
with setup, try turning OFF your cellular data temporarily and using Wi-Fi‡instead.
While pairing:
• Make sure your phone remains nearby (within 1.5 meters or 5 feet)
• Turn OFF other Bluetooth devices that are paired with your phone
• Do not close the myMerlin app or go to another app
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STEP 4
Tap the Enter Date
of Birth field.
STEP 5
Swipe your finger up or down
on the day, month, and year
until your date of birth is
black and in the middle of the
options, and then tap Done.
STEP 6
Tap the Enter Serial Number
field and type the serial number
of your heart monitor. The serial
number can be found on your
patient identification (ID) card.
Tap Done.
STEP 7
Tap Next.
If you are asked for an
activation code, please
see page 21.
STEP 8
Tap Pair Now.
STEP 9
A Bluetooth®Pairing Request
message will pop up. Enter the
pairing code displayed above or
below this message in the middle
of your screen. Tap Pair.
Enter Code: 0689412
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STEP 10
Keep the app open and
your iPhone‡within
1.5 meters or 5 feet of
you while pairing.
STEP 11
Once your iPhone‡has
finished pairing, you will
see a Success message.
Tap Done.
GOOD TO KNOW…
DM is how Confirm Rx™ICM, your heart monitor,
will appear in your Bluetooth®menu. You will see
this name whenever you access your phone’s list of
paired devices in your Bluetooth®settings.
PAIRING YOUR HEART MONITOR
TO THE myMERLIN™APP CONT.
WHAT IF YOU
DON’T SEE THE
PAIRING CODE?
Try decreasing your
text size.
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RECORDING SYMPTOMS
STEP 3
After you tap
Done, the app
will automatically
connect with your
heart monitor.
STEP 4
The symptoms will be
sent to your doctor,
based on the individual
schedule your doctor
sets for you. A Success
message displays after
your phone has sent the
information.
Tap Done to return to
your Home screen.
The myMerlin™ app is not intended for emergency use. In case of emergency, call emergency
services or contact your doctor. The myMerlin™app allows you to record your symptoms as they
happen and send that information directly to your doctor. Be sure to use this feature only when
you’re experiencing symptoms or your doctor requests a transmission. To do so, follow these steps:
STEP 1
Open the app and tap
Record Symptoms.
STEP 2
To select a symptom you’re experiencing, tap it. Each
symptom you select will turn green. Once you have
selected all of the symptoms you’re feeling, tap Done.
16

If action is needed by you, you should receive Notifications on your phone that prompt you to go to the
app. The app will continue to send daily Notifications until the connection is re-established.
This message means the myMerlin™app could not
connect to your heart monitor.
POSSIBLE CAUSES:
• Your iPhone‡is too far away from your heart monitor.
• Bluetooth® is OFF during a scheduled daily check.
• Other Bluetooth devices are paired with your phone and
may be causing interference.
WHAT TO DO:
• Move your phone closer to you.
• Make sure your Bluetooth® is ON and the app is open.
• Turn OFF other Bluetooth® devices around your bed,
such as Bluetooth® clocks or speakers.
• After doing these steps, re-open app to see if the app
connected to your heart monitor.
This message means that the app was unable to send information
to your clinic at the scheduled time.
POSSIBLE CAUSE:
• Weak or no internet connection.
• The app may be backgrounded and unable to access the internet.
WHAT TO DO:
• Check your internet connection and then tap Send Data Now
to try again.
After your iPhone‡reconnects to the internet, your information
will be sent to your doctor.
ACTION NEEDED MESSAGES
TROUBLESHOOTING AND
GENERAL SUPPORT
17

STEP 1
This symbol
indicates your
Bluetooth® is ON.
Ifyou see this
symbol, tap
Settings .
STEP 2
Tap Bluetooth® .
Tap the slider next to
Bluetooth® to OFF. Then
tap the slider again to turn
it ON/green.
CHECK YOUR
BLUETOOTH®CONNECTION
CHECK YOUR
INTERNET CONNECTION
STEP 1
If you’re connected to internet, you will see a
Wi-Fi‡or cellular data symbol on the top left
corner of your screen. If you don’t see one of these
symbols, you are not connected to the internet.
GRPS
18

STEP 1
Press the
Home button
on your phone
twice quickly.
KEEP THE
myMERLIN™APP OPEN IN THE BACKGROUND
STEP 2
Swipe your finger right until
you see the myMerlin™app.
If you do not see the app
displayed, go to your home
screen, locate and tap the app
icon to open it.
STEP 3
Once you’ve confirmed that
the myMerlin™app is open,
press the Home button once
to return to the Home screen.
Never swipe the myMerlin™
app up. This will force close
the app which will prevent it
from working as intended.
WHAT IS THE HOME BUTTON?
Depending on which model of iPhone‡
you have, the Home button may be a
physical button located just under the
phone’s screen, which takes you back
to the “Home” or main screen of your
iPhone‡. On newer iPhone‡models, swipe
up from the bottom of the screen to
return to the Home screen.
TIP: IF YOU DON’T HAVE A
HOME BUTTON…
Swipe up from the bottom of the
screen to the middle of the screen
and hold until the App Switcher
display shows on the left side of
your screen.
19

RESTART YOUR iPHONE‡
If you have completed the previous troubleshooting suggestions and are still having issues,
you may need to restart your phone.
STEP 2
Swipe your finger from
left to right where it says
slide to power OFF to
shut down your phone.
STEP 3
Once the screen is black, press and hold the power
button again until you see the Apple‡logo. This
means your iPhone‡is powering back ON. After
your iPhone‡has finished powering ON, you will
need to open your myMerlin™app again.
STEP 1
Press and hold the power button found on the side or top of your iPhone‡.
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