Access AccessSmart Wi-Fi User manual

It’s not just
better Wi-Fi.
It’s smarter Wi-Fi.
AccessSmart Wi-Fi
COVERAGE |CONTROL |OPTIMIZATION
Quick Guide

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Unleash your Smart Wi-Fi with the MyHitron app.
Configure, diagnose and optimize your home network, direct from your smart device.
Welcome to the AccessSmart Wi-Fi experience.
How to download the app
Please ensure your device is connected to your home Wi-Fi network.
1. Search for MyHitron in the or , and download the
app to your device.
2. Enter the username cusadmin. Then, type in the password for your Wi-Fi network.
3. Tap Sign In.

MyHitron app menu explained
1. Overview: Direct access to your network’s most important
details, such as connected devices and troubleshooting alerts.
2. My devices: Review all devices connected to your network,
from phones and tablets to smart TVs and thermostats.
3. My Wi-Fi: Don’t remember your Wi-Fi password?
Easily change it or share it with your guests.
Parental controls: No more Wi-Fi for the kids after 9PM on weekdays?
No problem.
4. Speed test: Validate not only the speed of your broadband connection, but also
directly to your device. If facing a slow-down, you can easily determine the cause.
5. Troubleshoot: Is your Wi-Fi password perhaps a bit too simple or your
encryption not strong enough? Are some devices in your home suering from slow
speeds? MyHitron & your gateway automatically review potential performance
and security issues and will guide you through the step-by-step resolution process.
SweetSpots: A “metal detector” for your Wi-Fi to track signal strength as you walk
through your home to find and fix any possible dead-spots you may have.
Test Wi-Fi speeds
To test your Wi-Fi speeds in the MyHitron app:
1. On the main dashboard of the app, under
Speed Test, tap Check your speed.
2. Select Begin speed test.
The app will display the test results on your device.
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Note: if you are connected to your Wi-Fi via an extender,
the speed test feature will be unavailable.

Manage, pause and block devices
In the app, tap My Devices from the app menu. This shows you all the devices
connected to your in-home network.
• To manage a device’s connection to your network, tap on the device from the list to
select it.
• To edit a device name, tap Edit. Then tap on the Device name to change it.
• To pause a device’s access to your internet network, tap the Pause icon.
• To let a device access your network again, tap the Resume icon.
• To block a device from connecting to your network, tap Block.
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Welcome to the AccessSmart Wi-Fi experience.
Create a guest network
1. In the app, select My Wi-Fi from the app menu.
2. Tap on your Guest Wi-Fi network.
3. Edit the network name and network password
for the guest network (if needed).
4. Toggle the button next to Enable Guest Wi-Fi to
the right to enable.
You can also see how many devices are connect to
your guest network from this screen by tapping
Devices connected.
To disable the guest Wi-Fi network, follow the steps
above and toggle the button to the left.

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Unblock devices
1. From the main Overview screen in the MyHitron app, tap on the three dots on
the top right-hand side of the screen.
2. Select Blocked devices.
3. Tap the Trash icon and then select Unblock to unblock the device.
Create a pause schedule
If you want to block internet access for specific
devices at dierent times every day – such as
pausing your child’s tablet Wi-Fi access at bedtime –
you can create a Pause Schedule in the
MyHitron app.
1. In the app, tap My devices in the app menu.
2. Select the device you want to put on a schedule
from the list.
3. Toggle the button next to Pause schedule to the
right to enable.
4. Tap Edit to manage when you want the Internet
access to be blocked.
• Tap the Start time to change the time you want the
access to pause.
• Tap the End time to change the time you want to re-enable access.
• Select the days you want the pause schedule to be in eect. Days that are blue
are selected.
• Tap Save to save your pause schedule, or Back to discard your changes.

Need more
assistance?
Find your answers here
1. In the app, select Troubleshoot from the app menu
to review performance alerts, security alerts and other
troubleshooting tips.
2. Visit us online at myaccess.ca/support.
3. For technical assistance, call 1-866-363-2225 or email
[email protected]
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How to locate your Wi-Fi password:
Tap Show Wi-Fi password on the Overview
screen of the app. If you have more than 1
Wi-Fi network, tap the My Wi-Fi tile to view
information for each network.
How to change your Wi-Fi password:
Tap the My Wi-Fi tile, tap the network you
want to change, tap the Wi-Fi password
field and enter your new password.
Tap Save when prompted.
Note: Once your Wi-Fi password is changed,
you’ll need to reconnect all your devices to
the network using the new password.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play, and the Google Play logo are trademarks of Google Inc.

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myaccess.ca | 1-866-363-2225
TV | INTERNET | PHONE | SECURITY
25.001551- Smart WiFi Installer - 08/14/19