Acer CloudMobile S500 User manual

S500 Smartphone
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw

II
RevisionHistory
PleaserefertothetablebelowfortheupdatesmadeontheS500smartphoneserviceguide.
Date Chapter Updates
28-Aug-2012 Initialrelease

III
Copyright
Copyright©2012byAcerIncorporated.Allrightsreserved.Nopartofthispublicationmaybereproduced,transmitted,transcribed,stored
inaretrievalsystemortranslatedintoanylanguageorcomputerlanguage,inanyformorbyanymeans,electronic,mechanical,magnetic,
optical,chemical,manualorotherwise,withoutthepriorwrittenpermissionofAcerIncorporated.
Disclaimer
Theinformationinthisguideissubjecttochangewithoutnotice.
AcerIncorporatedmakesnorepresentationsorwarranties,eitherexpressedofimplied,withrespecttothecontentshereofandspecially
disclaimsanywarrantiesofmerchantabilityorfitnessforanyparticularpurpose.AnyAcerIncorporatedsoftwaredescribedinthismanual
is sold or licensed “ as is”. Should the program prove detective following their purchase, the buyer (are not Acer Incorporated, its
distributer, or it dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damage resulting
fromanydefectinthesoftware.
AcerisaregisteredtrademarkofAcerCorporation.
IntelisaregisteredtrademarkofIntelCorporation.
Otherbrandandproductnamesaretrademarksand/orregisteredtrademarksoftheirrespectiveholders .

IV
Conventions
Thefollowingconventionsareusedinthismanual:
SCREENMESSAGES Denotesactualmessagesthatappearon
screen.
NOTE GivesbitsandpiecesofadditionalInformation
relatedtothecurrenttopic.
WARNING Alertsyoutoanydamagethatmightresult
fromdoingornotdoingspecificactions.
CAUTION Givesprecautionarymeasurestoavoid
possiblehardwareorsoftwareproblems.
IMPOTENT Remindsyoutodospecificactions,relevantto
theaccomplishmentofprocedure.

V
Preface
Beforeusingthisinformationandtheproductitsupports,pleasereadthefollowinggeneralinformation.
1. ThisserviceguideprovidesyouwithalltechnicalinformationrelatingtotheBASICCONFIGURATIONdecideforAcer’s“global”
productoffering.Tobetterfitlocalmarketrequirementandenhanceproductcompetitiveness,yourregionalofficeMAYhave
decidedtoextendthefunctionalityofamachine.TheseLOCALIZEDFEATURESwillNOTberecoveredinthisgenericservice
guide.Insuchcases,pleasecontactyourregionalofficeortheresponsiblepersonnel/channeltoprovideyouwithfurthertechnical
details.
2. PleasenoteWHENORDERINGFRUPARTS,thatyoushouldcheckthemostup-to-dateinformationavailableonyourregional
weborchannel.If,forwhateverreason,apartnumberchangeismade,itwillnotbenoticedintheprintedServiceGuide.For
ACER-AUTHORIZEDSERVICEPROVIDER,yourAcerofficemayhaveaDIFFERENTpartnumbercodetothosegiveninthe
FRUofthisprintedServiceGuide.YoumustusethelistprovidedbyyourregionalAcerofficetoorderFRUpartsforrepairand
serviceofcustomermachines.

VI
SystemSpecifications...............................................................................................................1
SoftwareUpgrade(SDDownload)..........................................................................................7
MachineDisassemblyandReplacement.............................................................................11
Diagnostics .............................................................................................................................31
SerialNumberDefinition.........................................................................................................54
FRU(FieldReplaceableUnit)List..........................................................................................55
S500SmartphoneExplodedDiagram.................................................................................................................................................................55
S500SmartphoneSparePartsList.......................................................................................................................................................................56
OnlineSupportInformation.....................................................................................................60

Chapter 1 1
System Specifications
Features
Belowisabriefsummaryofthesmartphone’smanyfeatures:
OperatingSystem
Android4.0(IcsCreamSandwish)
UI:AcerUI5.0
Processor
QualcommMSM8260A,DualCore1.5GHz
Memory
1GbLPDDR2RAM,with8GBeMMC
Display
4.3”HDLCM,24bit,16McolorsTransmissiveIPSLCD
Resolution:1280x720(16:9)
HiMaxHX8392-A,MIPI1.2with3lanesinterface.60FPS.
Dimensions
127(L)x65.8(W)x9.9(H)mm
Weight
＜125g
Communications
HSPA+:EU:2100/1900/900MHZ,USSKU:2100/1900/850MHz
HSPA+withoutdiversityantenna.
HSPA+:Cat.14(DL21Mbps/UL11Mbps)
Quad-BandsGSM:850/900/1800/1900MHz
GPRSClass12/EDGEClass12
MMS,SMS
WirelessLAN
IEEE802.11a/b/g/n,supportWAPIinChinaSKU.SupportWiFi-direct.Wireless-Display.AndcanuseA9asatouchPAD
tocontrolWireless-Displaycontents.
GPS
GPS,A-GPSwithSUPL.
Bluetooth
Bluetooth®3.0+HS.WCN3660
Camera
Maincamera:8MPCamerawithAutoFocuswithoneLEDflashlight
Frontcamera:HD(1280x720)FixedFocuscamera
Expansibility
MicroSDcardslot,upto32GB,SDHC2.0compatible
Interface/Audio
DualMicrophonefornoisecancellation
Chapter 1

Chapter 1 2
Built-inmicrophoneandspeaker,3.5mmheadsetjack,hands-freemodesupported
DolbyMobile2
Interface/Data
MicroUSB(USB2.1HighSpeed)
Output/Video
MHL:supportHDMI1.4a(upto1080p)
Battery
RechargeableLithium-ionbattery,capacity:1460mAh
3GStand-by:>355hours,TalkTime:>6.5hours
ErgonomicDesign
TouchWindowforfingertip
Buttons:
- Androidbutton
Sidekeys:
- VolumeUp/Down
- PowerButton
- CameraButton
Power
Voltagerange/frequency:100~240VAC,50/60HZ
DCAdaptor,5V/1A,Micro-USB
Software(pre-loaded)(AcerUpdate)
GoogleServiceSupport
DocumentViewersupportformailattachment
OMADRM
Dolbymobile
Flash1XsupportinBrowser
acerFOTA
GSM,GPRS,EDGE,WCDMA,HSDPA,HSDPA+dataconnectionservice
AcerExclusiveApplications
Power
IME:T9orSwiftkey(bySKU)
PeopleContextIntegration
AcerShell5.0,
3rdCamera,
SocialImmersion
AcerMemeories,
Clear.fi1.5,
Soundhound.
Planner

Chapter 1 3
System Block Diagram

Chapter 1 4
Your Acer Smartphone Tour
Afterexaminingyoursmartphonefeatures,letusshowyouaroundyoursmartphone.
View
No
Item
D
escription
1 Receiver Emitsaudiofromyoursmartphone;suitablefornormaluse.
2 Touchlens/LCM User to enter information or select items on the touch screen. 4.8” HXGA (1024x480)
pixeltouchscreentodisplaydata,phonecontentandenterinformation.
3 MicroUSBconnector ConnectUSBcable
4 Powerkey Press to turn the screen on/off or enter sleep mode; press and hold to turn the
smartphoneon/off.
5 Earphonejack 3.5mmheadsetjack,connecttothestereoheadset
6 FlashLED Toflashattheobjectivewhentriggeringthecamerafunction
7 Maincamera 8MPCamerawithAutoFocuswithoneLEDflashlight
8 Microphone AElectricsensorthatconvertssoundintoanelectricalsignal
9 Speaker Emitsaudiofromyoursmartphone;suitablefornormaluse.
10 Volumekey Increasesordecreasesthephonevolume
11
Topcover
Thetopcoverofthedevice
12 Endcover Theendcoverofthedevice
13 Frontcamera HD(1280x720)FixedFocuscamera
14 Proximitysensor Detectthepresenceofnearbyobjectswithoutanyphysicalcontact
15 Lightsensor Asmallsensorthatchangesitsresistancewhenlightshinesonit
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