Acer CloudMobile S500 User manual

S500 Smartphone
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw

II
RevisionHistory
PleaserefertothetablebelowfortheupdatesmadeontheS500smartphoneserviceguide.
Date Chapter Updates
28-Aug-2012 Initialrelease

III
Copyright
Copyright©2012byAcerIncorporated.Allrightsreserved.Nopartofthispublicationmaybereproduced,transmitted,transcribed,stored
inaretrievalsystemortranslatedintoanylanguageorcomputerlanguage,inanyformorbyanymeans,electronic,mechanical,magnetic,
optical,chemical,manualorotherwise,withoutthepriorwrittenpermissionofAcerIncorporated.
Disclaimer
Theinformationinthisguideissubjecttochangewithoutnotice.
AcerIncorporatedmakesnorepresentationsorwarranties,eitherexpressedofimplied,withrespecttothecontentshereofandspecially
disclaimsanywarrantiesofmerchantabilityorfitnessforanyparticularpurpose.AnyAcerIncorporatedsoftwaredescribedinthismanual
is sold or licensed “ as is”. Should the program prove detective following their purchase, the buyer (are not Acer Incorporated, its
distributer, or it dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damage resulting
fromanydefectinthesoftware.
AcerisaregisteredtrademarkofAcerCorporation.
IntelisaregisteredtrademarkofIntelCorporation.
Otherbrandandproductnamesaretrademarksand/orregisteredtrademarksoftheirrespectiveholders .

IV
Conventions
Thefollowingconventionsareusedinthismanual:
SCREENMESSAGES Denotesactualmessagesthatappearon
screen.
NOTE GivesbitsandpiecesofadditionalInformation
relatedtothecurrenttopic.
WARNING Alertsyoutoanydamagethatmightresult
fromdoingornotdoingspecificactions.
CAUTION Givesprecautionarymeasurestoavoid
possiblehardwareorsoftwareproblems.
IMPOTENT Remindsyoutodospecificactions,relevantto
theaccomplishmentofprocedure.

V
Preface
Beforeusingthisinformationandtheproductitsupports,pleasereadthefollowinggeneralinformation.
1. ThisserviceguideprovidesyouwithalltechnicalinformationrelatingtotheBASICCONFIGURATIONdecideforAcer’s“global”
productoffering.Tobetterfitlocalmarketrequirementandenhanceproductcompetitiveness,yourregionalofficeMAYhave
decidedtoextendthefunctionalityofamachine.TheseLOCALIZEDFEATURESwillNOTberecoveredinthisgenericservice
guide.Insuchcases,pleasecontactyourregionalofficeortheresponsiblepersonnel/channeltoprovideyouwithfurthertechnical
details.
2. PleasenoteWHENORDERINGFRUPARTS,thatyoushouldcheckthemostup-to-dateinformationavailableonyourregional
weborchannel.If,forwhateverreason,apartnumberchangeismade,itwillnotbenoticedintheprintedServiceGuide.For
ACER-AUTHORIZEDSERVICEPROVIDER,yourAcerofficemayhaveaDIFFERENTpartnumbercodetothosegiveninthe
FRUofthisprintedServiceGuide.YoumustusethelistprovidedbyyourregionalAcerofficetoorderFRUpartsforrepairand
serviceofcustomermachines.

VI
SystemSpecifications...............................................................................................................1
SoftwareUpgrade(SDDownload)..........................................................................................7
MachineDisassemblyandReplacement.............................................................................11
Diagnostics .............................................................................................................................31
SerialNumberDefinition.........................................................................................................54
FRU(FieldReplaceableUnit)List..........................................................................................55
S500SmartphoneExplodedDiagram.................................................................................................................................................................55
S500SmartphoneSparePartsList.......................................................................................................................................................................56
OnlineSupportInformation.....................................................................................................60

Chapter 1 1
System Specifications
Features
Belowisabriefsummaryofthesmartphone’smanyfeatures:
OperatingSystem
Android4.0(IcsCreamSandwish)
UI:AcerUI5.0
Processor
QualcommMSM8260A,DualCore1.5GHz
Memory
1GbLPDDR2RAM,with8GBeMMC
Display
4.3”HDLCM,24bit,16McolorsTransmissiveIPSLCD
Resolution:1280x720(16:9)
HiMaxHX8392-A,MIPI1.2with3lanesinterface.60FPS.
Dimensions
127(L)x65.8(W)x9.9(H)mm
Weight
＜125g
Communications
HSPA+:EU:2100/1900/900MHZ,USSKU:2100/1900/850MHz
HSPA+withoutdiversityantenna.
HSPA+:Cat.14(DL21Mbps/UL11Mbps)
Quad-BandsGSM:850/900/1800/1900MHz
GPRSClass12/EDGEClass12
MMS,SMS
WirelessLAN
IEEE802.11a/b/g/n,supportWAPIinChinaSKU.SupportWiFi-direct.Wireless-Display.AndcanuseA9asatouchPAD
tocontrolWireless-Displaycontents.
GPS
GPS,A-GPSwithSUPL.
Bluetooth
Bluetooth®3.0+HS.WCN3660
Camera
Maincamera:8MPCamerawithAutoFocuswithoneLEDflashlight
Frontcamera:HD(1280x720)FixedFocuscamera
Expansibility
MicroSDcardslot,upto32GB,SDHC2.0compatible
Interface/Audio
DualMicrophonefornoisecancellation
Chapter 1

Chapter 1 2
Built-inmicrophoneandspeaker,3.5mmheadsetjack,hands-freemodesupported
DolbyMobile2
Interface/Data
MicroUSB(USB2.1HighSpeed)
Output/Video
MHL:supportHDMI1.4a(upto1080p)
Battery
RechargeableLithium-ionbattery,capacity:1460mAh
3GStand-by:>355hours,TalkTime:>6.5hours
ErgonomicDesign
TouchWindowforfingertip
Buttons:
- Androidbutton
Sidekeys:
- VolumeUp/Down
- PowerButton
- CameraButton
Power
Voltagerange/frequency:100~240VAC,50/60HZ
DCAdaptor,5V/1A,Micro-USB
Software(pre-loaded)(AcerUpdate)
GoogleServiceSupport
DocumentViewersupportformailattachment
OMADRM
Dolbymobile
Flash1XsupportinBrowser
acerFOTA
GSM,GPRS,EDGE,WCDMA,HSDPA,HSDPA+dataconnectionservice
AcerExclusiveApplications
Power
IME:T9orSwiftkey(bySKU)
PeopleContextIntegration
AcerShell5.0,
3rdCamera,
SocialImmersion
AcerMemeories,
Clear.fi1.5,
Soundhound.
Planner

Chapter 1 3
System Block Diagram

Chapter 1 4
Your Acer Smartphone Tour
Afterexaminingyoursmartphonefeatures,letusshowyouaroundyoursmartphone.
View
No
Item
D
escription
1 Receiver Emitsaudiofromyoursmartphone;suitablefornormaluse.
2 Touchlens/LCM User to enter information or select items on the touch screen. 4.8” HXGA (1024x480)
pixeltouchscreentodisplaydata,phonecontentandenterinformation.
3 MicroUSBconnector ConnectUSBcable
4 Powerkey Press to turn the screen on/off or enter sleep mode; press and hold to turn the
smartphoneon/off.
5 Earphonejack 3.5mmheadsetjack,connecttothestereoheadset
6 FlashLED Toflashattheobjectivewhentriggeringthecamerafunction
7 Maincamera 8MPCamerawithAutoFocuswithoneLEDflashlight
8 Microphone AElectricsensorthatconvertssoundintoanelectricalsignal
9 Speaker Emitsaudiofromyoursmartphone;suitablefornormaluse.
10 Volumekey Increasesordecreasesthephonevolume
11
Topcover
Thetopcoverofthedevice
12 Endcover Theendcoverofthedevice
13 Frontcamera HD(1280x720)FixedFocuscamera
14 Proximitysensor Detectthepresenceofnearbyobjectswithoutanyphysicalcontact
15 Lightsensor Asmallsensorthatchangesitsresistancewhenlightshinesonit
8
9
12
3
4
13
1415
5
2
6 78
10
11
1

Chapter 1 5
Hardware Specifications and Configurations
Processor
Item
Specification
Qualcomm QualcommMSM8260A,DualCore1.5GHz
4.8”TFT-LCD
Item
Specification
Displayresolution 1280x720,HiMaxHX8392-A
Supportcolors 16M
Touchlens 127(L)x65.8(W)x9.9(H)mm
Battery
Item
Specification
BatteryCapacity 1460mAh(minimumcapacity),Lithium-ionbatterycell,rechargeableandreplaceablebattery
pack
ACinputvoltage 100~240Vac,50/60Hz
ACinputcurrent 1A
DCoutputvoltage 5Vdc(typical)
DCoutputcurrent 1A(typical)
Fullchargetime 1hourtoreach60%(wheninstandbymode)
Talktime 3GTalkTime:>6.5hours
Standby 3GStand-by:>355hours
Camera
Item
Specification
Type Maincamera:8MPCamerawithAutoFocuswithoneLEDflashlight
Frontcamera:HD(1280x720)FixedFocuscamera
GPS
Item
Specification
Chipset Qualcomm,1.0GHz
Systemmemory
I
tem
Specification
Memoryembedded ROM16GB/RAM1GB,InternalStorage8GB(ROM)onboard
Memoryexpansion MicroSDmemorycardupto32GB(SDHC2.0compatible)

Chapter 2 7
Software Upgrade (SD Download)
Features List
•SDdownloadisaneasywayfordevicetoperformimageupgrade,itsupportsbelowfeatures
–SupportROMimageupgradewithoutPC
–SupportROMimageupgradebetweendifferentSKUs
–SupportROMimageupgradewithdefaultNVitemupdate
–Supportdisplayimagedownloadprogressbaruponscreen
–Supportimagefileintegritycheck
Abstract
• ThisdocumentwilldescripthowtouseSDcardtoupgradeAcerS500images(SD/SDs).
How to perform SD download
1. DoubleclickSD/SDs,Copyupdate.zipfromSD/SDstoSDCard
2. Deviceturnoff
Chapter 2

Chapter 2 8
3. InsertSDcardintodevice
4. Pressvolumedownandpowerkey
5. DeviceVibrated
6. Releaseallkeyandpressvolume upandholdvolumeup
7. Devicevibrated
8. Releaseallkeytolaunchbootmenu.
9. PressVolume Up/Down toselect“ApplyupdatefromexternalSDcard”andpressPowerKey
triggerselection

Chapter 2 9
10. PressVolumeUp/Downtoselect“update.zip”andpressPowerKeytostartupdate
11. AftershowingInstallfromsdcardcomplete,PressVolumeUp/Downtoselect“rebootsystem
now”andpressPowerKeytorebootandfinishupdate

Chapter 3
11
Machine Disassembly and Replacement
Thischaptercontainsstep-by-stepproceduresonhowtodisassembleandreassemblethesmartphoneformaintenanceand
troubleshooting.
IMPORTANT:Theuseofmetaltoolsduringdisassemblymaydamagethecasing.Useplastictoolswherepossible.
IMPORTANT:Covertheworkareawithaclean,dry,lint-freeclothbeforeplacingthesmartphonefacedown.
Disassembly Requirements
Todisassemblethesmartphone,youneedthefollowingtools;
Wristgroundingstrapandconductivemattopreventelectrostaticdischarge.
Aclean,dry,lint-freeclothtopreventdamagetotheLCDduringdisassembly
Plasticprylessthanorequalto0.96mmthickness
Tweezers(plasticandmetal)
NOTE:1.Thescrewsforthedifferentcomponentsvaryinsize.Duringthedisassemblyprocess,groupthescrewswiththe
correspondingcomponentstoavoidmismatchwhenputtingbackthecomponents.
2.ThescrewsareSUGGESTEDnottobere-used
3 . Theadhesives,Gasketsandfoilconductorscannotbere-used.(Exceptthisone,Gasket_Middle_Unibody_A5Q.)
Related Information
Theproductpreviewsseeninthedisassemblyproceduresmaynotrepresentthefinalproductcolororconfiguration.
Chapter 3

Chapter 3
12
General Information
Pre-disassembly Instructions
IMPORTANT:Beforeproceedingwiththedisassemblyprocedure,makesurethatyoudothefollowing:
1. Turnsofthepowertothesystem.
2. UnplugstheUSBadaptorandallothercablesfromthesystem.
3. Coverstheworkareawithaclean,dry,lint-freeclothtoprotecttheLCDpanel.
4. Placesthesystemonaflat,stablesurface.
Disassembly Process
Thedisassemblyprocessisdividedintothefollowingsections:
Externalcomponentdisassembly
Mainunitdisassembly
Thefollowingflowchartsprovidedinsucceedingdisassemblysectionsillustratetheentiredisassemblysequence.Observetheorderof
thesequencetoavoiddamagetoanyofthehardwarecomponents.
NOTE:Torqueis0.9±0.1kgf/mmanddriverspeedislowerthan750rpm

Chapter 3
13
External Module Disassembly Process
External Module Disassembly Flowchat
NOTE:Itemsenclosedwithbrokenlines( )areoptionalandmaynotbepresent.
Neededtools:

Chapter 3
14
Main Unit Disassembly Process
Removing the Battery Cover
1. RemovebatterycoverfromgapatMicroUSBsideofphone