Acer ICONIA Tab W500 User manual

Acer ICONIA Tab W500
SERVICEGUIDE

ii
Revision History
Refer to the table below for the updates made to this ICONIA Tab W500 service guide.
Service guide files and updates are available on the ACER/CSD Website. For more
information, go to http://csd.acer.com.tw.
Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their purchase, the buyer (not the manufacturer,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
Copyright
© 2011 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer
Incorporated.
Conventions
The following conventions are used in this manual:
WARNING:
!
Indicates a potential for personal injury.
CAUTION:
!
Indicates a potential loss of data or damage to equipment.
IMPORTANT:
+
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
The following typographical conventions are used in this document:
Book titles, directory names, file names, path names, and program/process names are shown in
italics.
Example:
the DRS5 User's Guide
/usr/local/bin/fd
Date Chapter Updates

iii
the /TPH15spool_M program
Computer output (text that represents information displayed on a computer screen, such as
menus, prompts, responses to input, and error messages) are shown in constant width.
Example:
[01] The server has been stopped
User input (text that represents information entered by a computer user, such as command
names, option letters, and words) are shown in constant width bold.
Variables contained within user input are shown in angle brackets (< >).
Example:
At the prompt, type run <file name> -m
Keyboard keys are shown in bold italics.
Example:
After entering the data, press Enter.
General information 0
Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic configuration
for Acer’s global product offering. To better fit local market requirements and enhance product
competitiveness, your regional office may have decided to extend the functionality of a
machine (such as add-on cards, modems, or extra memory capabilities). These localized
features are not covered in this generic service guide. In such cases, contact your regional
offices or the responsible personnel/channel to provide you with further technical details.
When ordering FRU parts: Check the most up-to-date information available on your regional
Web or channel. If, for whatever reason, a part number change is made, it may not be noted
in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part number code
than those given in the FRU list in this service guide. You must use the list provided by your
regional Acer office to order FRU parts for repair and service of customer machines.

iv

CHAPTER 1
Hardware Specifications

1-2
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Operating System . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Storage Subsystem. . . . . . . . . . . . . . . . . . . . . . . . 1-1
Audio Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Dimensions and Weight . . . . . . . . . . . . . . . . . . . 1-2
Power Adapter and Battery . . . . . . . . . . . . . . . . 1-2
Special Keys and Controls . . . . . . . . . . . . . . . . . . 1-3
I/O Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Optional Items . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Tablet PC Tour . . . . . . . . . . . . . . . . . . . . . . 1-6
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Dock Station/Keyboard Top View. . . . . . . . . . . .
1-10
Dock Station/Keyboard Front View . . . . . . . . . .
1-10
Dock Station/Keyboard Left View. . . . . . . . . . . .
1-11
Dock Station/Keyboard Right View . . . . . . . . . .
1-11
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-12
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . .
1-12
Lock Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-13
Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-3
1-14
Hotkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-15
Specification Tables . . . . . . . . . . . . . . . . . .
1-18
Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Processor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
System Fan True Value Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Memory Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Video Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
LAN Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Hard Disk Drive (AVL components) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Super-Multi Drive Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
BD Drive Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
LED 10.1” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Display Supported Resolution (LCD Supported Resolution) . . . . . . . . . . . . 1-26
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Display Supported Resolution (GPU Supported Resolution) . . . . . . . . . . . . 1-26
Display Supported Resolution (LCD panel Supported Resolution) . . . . 1-27
Bluetooth Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Mini Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
3G Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Audio Codec and Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Audio Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
VRAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
AC Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
System DMA Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33

1-4

Hardware Specifications and Configurations 1-1
Hardware Specifications and Configurations
Features 0
The following is a brief summary of the computer’s many features:
Operating System 0
Microsoft Genuine Windows®7 Home Premium 64-bit
Microsoft Genuine Windows®7 Home Premium 32-bit
Platform 0
AMD®Brazos T50/C50
AMD®HUDSON M1 Chipset
System Memory 0
2GB onboard DDR3 SDRAM
Display 0
10.1" LED backlight 1280 x 800 resolution, TFT LCD
Graphics 0
APU intergrated
Storage Subsystem 0
Hard disk drive 0
mSATA SSD 32/64GB Data Transfer Rates up to 3.0 Gb/s
2-in-1 card reader, supporting: 0
Secure Digital (SD)
MultiMediaCard (MMC)

1-2 Hardware Specifications and Configurations
Audio Subsystem 0
Realtek ALC271X-VB3-GR
Communication 0
Webcam 0
1.3M Pixle UVC Camera
Wireless and networking 0
WLAN: Supporting IEEE 802.11 b/g/n
WPAN: Bluetooth 2.1 EDR
LAN: 10/100/1000 Ethernet support (need dock station)
Dimensions and Weight 0
Dimensions 0
275 (W) x 190 (D) x 15.95 (H) mm (10.8 x 7.5 x 0.6 inches)
Weight 0
940g with 3-cell battery
Dock station 608g
Power Adapter and Battery 0
Power adapter 0
40 W AC adapter:
93.2 (W) x 42.5 (D) x 32.2 (H) mm (3.67 x 1.67 x 1.27 inches)
180 g ( 0.4lbs.) with 2500 mm DC cable
Battery 0
35.5W 11.1V 3280 mAh 3-cell Li-ion Battery
Battery life: abut 6 hours

Hardware Specifications and Configurations 1-3
Special Keys and Controls 0
Control keys 0
Volume Key
Windows Key/Power status indicator
I/O Ports 0
2-in-1 card reader (SD™, MMC)
Two USB 2.0 ports
HDMI®1.4 port with HDCP support
Headphone/Microphone jack
DC-in jack for AC adapter
Dock connector
SIM card slot
Optional Items 0
Dock station with 2 USB 2.0 ports ,a RJ25 LAN port and keyboard module
Software 0
Productivity 0
Adobe Reader v9.1 for Tablet
Barnes & Noble Desktop Reader
NOOK for PC
KOBO for Tablet
Office 2010 x86
Silverlight
Windows Live Essentials 2011 for Tablet
Acer Backup Manager for Tablet
NY Times Reader
Norton Online Backup
Security 0
McAfee AntiVirus Plus for Tablet
McAfee Virus Definitions

1-4 Hardware Specifications and Configurations
Multimedia 0
Touch Application Suite
clear.fi v1.0
clear.fi v1.0 Client
Acer Crystal Eye Webcam for Tablet
Social Networks
clear.fi patch
MS Touch Pack
Entertainment / Game 0
Wild Tangent Tablet WW Acer Edition
Communication and ISP 0
VCM
Skype for Tablet
Internet 0
AUPEO for Tablet
Adobe Flash Player
Bing Bar
BingSetup
Web links and utilities 0
OOBE Offer Acer Edition
Welcome Center
Device Control
XT9 Trace
Acer Accessory Store
Netflix Shortcut
eBay Shortcut 2009
Support 0
Acer Identity Card
Acer Registration
Acer Updater

Hardware Specifications and Configurations 1-5
Environment 0
Temperature:
Operating: 5 °C to 35 °C
Non-operating: -20 °C to 65 °C
Humidity (non-condensing):
Operating: 20% to 80%
Non-operating: 20% to 80%

1-6 Hardware Specifications and Configurations
Tablet PC Tour 0
This section provides an overview of the features and functions of the tablet PC.
Front View 0
Figure 1-1. Front View
Table 1-1. Top View
No Item Description
1 Latch Secures the tablet to the docking station / keyboard when closed
2 Intergrated Webcam Web camera for video communication.
3 Windows key/power
status indicator
Press once to open the Start menu.
Press power button while holding the Windows key to
perform the <Ctrl> + < Alt> +<Del> function.

Hardware Specifications and Configurations 1-7
Back View 0
Figure 1-2. Back View
Top View 0
Figure 1-3. Top View
Table 1-2. Back View
No Item Description
1 Intergrated camara Web camera for video communication.
2 SIM card slot Accepts a 3G SIM card.
3 Speaker Delivers audio output.
Table 1-3. Top View
No Item Description
1 Ventilation slot Provides adequate air flow to maintain a safe
operating temperature

1-8 Hardware Specifications and Configurations
Bottom View 0
Figure 1-4. Bottom View
Left View 0
Table 1-4. Bottom View
No Icon Item Description
1 USB 2.0 port Connect to USB 2.0 devices (e.g., USB
mouse, USB camera).
2 Lock switch Locks the screen orientation.
Note: Display orientation may be fixed
when applications designed for a specific
orientation are running. These include
games, video calls, and other full-screen
applications.
3 Dock connector/
USB 2.0 port
Connects to the supplied keyboard /
docking station. USB port may also be
used as a standard USB port.
4 SIM card slot Accepts a 3G SIM card.

Hardware Specifications and Configurations 1-9
Figure 1-5. Left View
Right View 0
Figure 1-6. Right View
Table 1-5. Left View
No Icon Item Description
1Headphone jack Connects to audio devices
(e.g., speakers, headphones).
2Battery LED Indicates the computer's battery status.
1. Charging: Amber.
2. Fully charged: Blue when plugged in
3Power button Press to turn the tablet on; press again to
place the tablet in Sleep mode. Press and
hold to turn the tablet off
4Volume key Press to increase or decrease volume
5Ventilation slot Provides adequate air flow to maintain a
safe operating temperature
62-in-1 card reader Accepts Secure Digital (SD),
MultiMediaCard (MMC).
Note: Push to remove/install the card.
Only one card can operate at any time.
7HDMI Port Supports high-definition digital video
connections.
Table 1-6. Right View
No Icon Item Description
1 DC in jack Connnects to an AC adapter

1-10 Hardware Specifications and Configurations
Dock Station/Keyboard Top View 0
Figure 1-7. Dock Station/Keyboard top View
Dock Station/Keyboard Front View 0
Table 1-7. Dock Station/Keyboard top view
No Item Description
1 Dock connector Connects to the tablet.
2 Keyboard A standard keyboard with full-size keys.
3 Acer FineTrack
pointing device
Pointing device to control cursor movement.
4 Latch Secures the tablet to the docking station /
keyboard when closed.
5 Left and right buttons Function like the left and right mouse buttons.

Hardware Specifications and Configurations 1-11
Figure 1-8. Dock Station/Keyboard front View
Dock Station/Keyboard Left View 0
Figure 1-9. Dock Station/Keyboard left view
Dock Station/Keyboard Right View 0
Table 1-8. Dock Station/Keyboard front View
No Item Description
1 Latch Secures the tablet to the docking station / keyboard
when closed.
Table 1-9. Dock Station/Keyboard left view
No Icon Item Description
1 Ethernet (RJ-45)
port
Connects to an Ethernet 10/100/1000-
based network.
2 USB 2.0 port Connect to USB 2.0 devices (e.g., USB
mouse, USB camera).

1-12 Hardware Specifications and Configurations
Figure 1-10. Dock Station/Keyboard right view
Indicators 0
The computer has several easy-to-read status indicators. The following indicators are visible
even when the computer cover is closed.
Using the Keyboard 0
The keyboard contains an embedded numeric keypad, a separate cursor, windows key, lock
function keys, special and full sized keys.
Table 1-10. Dock Station/Keyboard right view
No Icon Item Description
2 USB 2.0 port Connect to USB 2.0 devices (e.g., USB
mouse, USB camera).
Table 1-11. Indicators
LED State Color Description
Window
s Home
(Power)
Steady On Blue Power on
Window
s Home
(Power)
Steady On Amber System standby
Window
s Home
(Power)
Flashing Amber System is entering hibernation
Window
s Home
(Power)
Off N/A Power off
Battery Steady On Amber Charging battery
Battery Steady On Blue Full charge (Stop charging)
Battery Off N/A No adapter in