
Verify Installation SCP-FRC754-042-03H
10 January 6, 2003 FLC-704 List 4B
TROUBLESHOOTING
Table 10. FLC-704 CU Troubleshooting
Indication Problem Action
FAULT
LED On
The FLC-704 processor
has detected a fault.
Remove and reinsert the CU. If the FAULT LED does not extinguish, replace the CU.
Troubleshooting based on customer-originated trouble reports
No Dial
tone, Can
not Dial
•faulty RT or COT
CU
•facility short/open
•CO switch problem
•Tip/Ring reversed at
CO
1Lift the subscriber pair at the network interface. If dial tone is present and you can
place a call, refer the problem to the customer per local practice.
2If you can not hear a dial tone or can not place a call at the network interface (with
the subscriber pair lifted), check for dial tone at the RT. If a dial tone is present, check
the pair between the RT and the network interface. If no dial tone is present, replace
the RT CU.
3If the problem still exists, re-insert the original RT CU and replace the COT CU. Test
for operation.
4If the problem still exists, refer the problem to the CO switch.
Phone Does
not Ring
•high-resistance
subscriber line short
•faulty RT or CO CU
•loop length too long
1Lift the subscriber pair at the network interface. If ringing is present, refer the
problem to the customer per local practice.
2If ringing is not present, check for ringing at the RT. If ringing is present, check the
pair between the RT and the network interface. If no ringing is present, replace the
RT CU. If ringing is still not present, check a circuit on another CU. If ringing is still
not present, replace the LU.
3If ringing is still not present at the RT, re-insert the original CU and LU. Test for
ringing at the COT.
4Test for ringing into the COT from the CO switch. If no ringing is present, refer the
trouble to the CO switch. If ringing is present, replace the COT CU. Test again for
ringing at the network interface. If ringing is still not present, contact ADC technical
assistance per Product Support.
5Verify the resistance of the copper loop between the RT Enclosure and the network
interface is less than 530 Ω.
Phone does
not stop
ringing
•faulty subscriber
instrument
•faulty RT CU
•loop length too long
1Test for ring trip at the network interface. If the ringing is tripped, refer the trouble to
the customer per local practice.
2If the ringing is not tripped, test for tripping at the RT. If ring trip does occur, check
the loop for excessive length. If ring trip does not occur, replace the RT CCU. If ring
trip still does not occur, contact ADC technical assistance per Product Support.
3Verify the resistance of the copper loop between the RT Enclosure and the network
interface is less than 530 Ω.
Can not
Hear, Can
not Be
Heard
•subscriber problem
•faulty RT or COT
CU
1Lift the subscriber line at the network interface and check the signal level. If correct,
refer trouble to the customer per local practice.
2If the level is too low, check the level at the RT. If the level is correct at the RT, check
the pair between the RT and the network interface. If the level is too low at the RT,
replace the RT CU.
3If the level is still too low, re-insert the original RT CU.
4Check the level at the COT coming from the CO switch. If it is correct, replace the
COT CU. If it is not correct, refer the problem to the CO regarding the switch.
5If the level is still not correct, re-insert the original COT CU. Contact ADC technical
assistance per Product Support.