ADEMCO Ademco VISTA-40 User manual

N7003V2 7/98
S
Se ec cu ur ri it ty y
S
Sy ys st te em m
User's Guide
VISTA-40
®

– 2 –
TABLE OF CONTENTS
SYSTEM OVERVIEW................................................3
General...................................................................3
A Partitioned System.................................................3
Zones.....................................................................3
Burglary Protection ...................................................4
Fire Protection..........................................................4
Alarms....................................................................5
Emergency (Panic) Alarms & Duress Code.....................5
Memory of Alarm.......................................................5
Phone Access & Voice Response Capability ..................6
Access Door Control..................................................6
Self-Help Feature......................................................6
ABOUT THE KEYPADS.............................................7
FUNCTIONS OF THE KEYPADS.............................10
ENTRY/EXIT DELAYS............................................12
CHECKING FOR OPEN ZONES..............................13
DISPLAYING ALL ZONE DESCRIPTORS...............14
BYPASSING PROTECTION ZONES.......................15
Quick Bypass........................................................16
Displaying Bypassed Protection Zones .......................16
ARMING PERIMETER ONLY (STAY)......................17
ARMING PERIMETER ONLY (INSTANT)................18
ARMING ALL PROTECTION (AWAY)......................19
ARMING ALL PROTECTION (MAXIMUM)...............20
DISARMING AND SILENCING ALARMS.................21
Memory of Alarm.....................................................21
USING THE KEYSWITCH........................................22
CHIME MODE..........................................................23
VIEWING CENTRAL STATION MESSAGES............24
PANIC KEYS...........................................................25
SECURITY CODES & AUTHORITY LEVELS............26
General Information .................................................26
Duress Code...........................................................26
Quick Arming..........................................................26
Authority Levels......................................................27
To Add A User.........................................................29
To Change A User's Code..........................................30
To Delete A User......................................................31
ACCESSING OTHER PARTITIONS (GOTO)............32
GOTO Command .....................................................32
Global Arming .........................................................32
USING #70 RELAY MENU MODE............................33
EVENT LOG PROCEDURES ..................................34
TESTING THE SYSTEM...........................................36
TROUBLE CONDITIONS..........................................38
Servicing Information...............................................39
FIRE ALARM SYSTEM.............................................40
NFPA RECOMMENDATIONS...................................41
EMERGENCY EVACUATION...................................42
MAINTAINING YOUR SYSTEM................................43
QUICK GUIDE TO SYSTEM FUNCTIONS................45
SUMMARY OF AUDIBLE NOTIFICATIONS..............47
Alpha Keypads........................................................47
Fixed-Word Keypads................................................48
GLOSSARY.............................................................49
INSURANCE CREDIT REQUEST FORM...................55
ADEMCO WARRANTY..............................................57

– 3 –
SYSTEM OVERVIEW
General Congratulations on your ownership of an Ademco Partitioned Security System. You've made
a wise decision in choosing it, for it represents the latest in security protection technology
today. Ademco is the world's largest manufacturer of security systems and millions of
premises are protected by Ademco systems.
Your system offers you three forms of protection: burglary, fire and emergency. To realize the
system's full potential, it is important that you feel comfortable in operating it.
The system consists of at least one Keypad which provides full control and display of system
operation, various sensors which provide perimeter and interior burglary protection, plus
strategically placed smoke or combustion detectors designed to provide early warning in case
of fire.
The system uses microcomputer technology to monitor system status and initiate alarms for all
protection zones. Your system may also have been programmed to automatically transmit
alarm or status messages over the phone lines to a central alarm monitoring station
A Partitioned
System A partitioned system shares one physical alarm system among different users, each with their own requirements. For the most part, you as a user need not know about other users of the
system, but from time to time, you may see display messages which indicate the system is in
use by another user. Do not be concerned, this is normal. Refer to the ACCESSING OTHER
PARTITIONS section for additional information.
Zones Your system's sensing devices have been assigned to various "zones." For example, the
sensing device on your Entry/Exit door may have been assigned to zone 01, sensing devices
on windows in the master bedroom to zone 02, and so on. These numbers will appear on the
display, along with an alpha descriptor for that zone (if programmed), when an alarm or trouble
condition occurs.

– 4 –
SYSTEM OVERVIEW
Burglary
Protection The burglary protection portion of your system must be turned on or "armed" before it will sense burglary alarm conditions. When the system is armed, faulting one or more protection
zones causes an alarm to sound and allows the central station to listen-in to activity at the
premises (if your system is so equipped).
Your system provides four modes of burglary protection: STAY, AWAY, INSTANT and
MAXIMUM, and even allows you to BYPASS selected zones of protection while leaving the
rest of the system armed. The system also provides a CHIME mode, for alerting users to the
opening and closing of doors and windows while the system is disarmed. Refer to the other
sections of this manual for procedures for using these features.
The following table lists the four different arming modes and the results of each.
Arming Features For Each Arming Mode
Mode Exit Delay Entry Delay Perimeter Armed Interior Armed
AWAY Yes Yes Yes Yes
STAY Yes Yes Yes No
INSTANT Yes No Yes No
MAXIMUM Yes No Yes Yes
Fire Protection The fire protection portion of your security system (if used) is always on and sounds an alarm if
a fire condition is detected*, and allows the central station to listen-in to activity at the premises
(if your system is equipped with the 2-way voice feature). Refer to the FIRE ALARM SYSTEM
section for important information concerning fire protection, smoke detectors and planning
emergency exit routes from your house.
*This control complies with National Fire Protection Association (NFPA) requirements for temporal
pulse sounding of fire notification appliances. Temporal pulse fire alarm sounding occurs only at
external sounders and at 2-way voice keypads (if used), and consists of:
3 pulses – pause – 3 pulses – pause – 3 pulses. . .

– 5 –
SYSTEM OVERVIEW
Alarms When an alarm occurs, both the keypad and external sounders will sound, and the keypad
displays the zone(s) causing the alarm. To stop the alarm sounding, simply disarm the system.
Emergency (Panic)
Alarms & Duress
Code
Your system can provide special emergency key functions, programmed by your installer and
referred to as panic keys. These keys allow you to manually send silent alarms, sound audible
alarms, and sound fire alarms. If your system is connected to a central monitoring station, an
alarm message is sent.
You use panic functions by simply pressing a lettered key (A, B or C) or by pressing
combinations of keys (ex. [3] + [#] ) at the same time at the keypad. Your system may also
provide one or more wireless pushbutton panic transmitters. Refer to the PANIC KEYS
section later in this manual for more information about panic alarms.
Your installer may have also programmed a special duress code. You can use this code in
place of your usual security to arm or disarm the system while under threat. The system acts
normally, but sends a silent alarm message to the central station, alerting them to your
situation. Refer to the SECURITY CODES & AUTHORITY LEVELS section for more
information about the duress code.
Memory of Alarm When an alarm condition occurs, the keypad displays the number(s) of the zone(s) that
caused the problem, and displays the type of alarm (ex. FIRE, ALARM). It remains displayed
until it is cleared by disarming the system (see DISARMING THE SYSTEM section later in this
manual).

– 6 –
SYSTEM OVERVIEW
Phone Access &
Voice Response
Capability
Your system may include a phone module that permits you to access the system via a Touch-
tone phone, either on-premises or by call-in when away. The phone access feature enables
you to hear synthesized voice messages over the telephone regarding the status of the
security system, and allows you to arm and disarm the system and perform most commands via
the telephone, with voice confirmation provided after each command entry. Complete
information regarding the use of this feature is provided separately with the phone module.
Access Door
Control Your system may be set up such that a locked access door (such as in a lobby) can be unlocked using a keypad command. Ask your installer if you have this feature.
To activate this relay: Enter your security code and press 0 . The door unlocks for 2
seconds.
Self-Help Feature Abbreviated user's instructions are built into the system and can be easily viewed on the alpha
keypad's display screen. This feature can prove particularly useful if this manual is not
conveniently accessible when you need to perform a system procedure with which you are
not familiar.
To view the abbreviated instructions:
Simply press and hold down the function key of interest until the description starts to appear
(about 5 seconds) and then release it. Refer to the FUNCTIONS OF THE KEYPAD section for
descriptions of each key function.

– 7 –
ABOUT THE KEYPADS
General
IMPORTANT: If the
keypad beeps rapidly upon
entering the premises, it
indicates that an alarm has
occurred during your
absence.
LEAVE IMMEDIATELY
and CONTACT THE
POLICE from a nearby
safe location.
Your keypads allow you to control all system functions. The keypads feature a telephone style
(digital) keypad and a Liquid Crystal Display (LCD) which shows the nature and location of all
occurrences. Keypad display backlighting is programmable to always stay on or to light only
when a key is pressed, then turn off a little later.
The keypads also feature a built-in sounder which will sound during alarms and troubles. It will
also "beep" during certain system functions, such as during entry/exit delay times, during
CHIME mode, and when pressing keys to arm and disarm the system (to acknowledge the key
press). These sounds can be optionally suppressed in some of your keypads (so as not to
disturb other users of the system). Ask your installer if this has been done.
There are three types of keypads – an alpha keypad, a 2-way voice/alpha keypad, and a fixed-
word keypad.
The Alpha Keypad Alpha keypads feature a 2-line, 32 character alphanumeric Liquid Crystal Display (LCD) which
can display system messages in friendly English. Abbreviated user's instructions can also be
displayed (see Self Help paragraph in the SYSTEM OVERVIEW section). These keypads can
also be programmed with custom zone descriptors, and feature a flip-down cover which can
be removed, if desired.
The screen displays depicted throughout this manual are those that would
typically appear on a 2-line Alpha keypad.
The Fixed-Word
Keypads Fixed-Word keypads are functionally identical to alpha keypads, but the LCD display uses pre- designated words to identify the nature and location of occurrences. Note that there are two
styles of fixed-word displays, depending on the type of keypad installed (see next page).

– 8 –
ABOUT THE KEYPADS
Fixed-Word Keypad Displays
AWAY: All burglary zones, interior & perimeter, are armed.
STAY: Perimeter burglary zones, such as windows & doors, are
armed.
INSTANT: Perimeter burglary zones armed and entry delay is turned
off.
BYPASS: One or more burglary protection zones have been
bypassed.
NOT READY: Appears when burglary portion of the system is not ready
for arming (due to open protection zones).
READY: The burglary system is ready to be armed.
NO AC: Appears when AC power has been cut off. System is
operating on backup battery power.
AC: Appears when AC power is present.
CHIME: Appears when the CHIME feature is activated.
00
ALARM
CHECK
FIRE
AWAY
STAY
INSTANT
BYPASS
NO AC
CHIME
BAT
NOT READY
00
00
STYLE A
00
ALARM
FIRE
AWAY
BYPASS
STAY
CHECK INSTANT
NO AC
NOT READY
CHIME BAT
00 STAY
FIRE
ALARM
AWAY
STYLE B
FIXED-WORD KEYPAD DISPLAYS
BAT: Low battery condition in a wireless sensor (if ID number displayed) or low system battery (if no ID
number displayed).
ALARM: Appears when an intrusion has been detected and the system is armed (also appears during a fire
alarm or audible emergency alarm). Accompanied by the protection zone ID in alarm.
CHECK: Appears when a malfunction is discovered in the system at any time or if a fault is detected in a FIRE
zone at any time or in a DAY/NIGHT burglary zone during a disarmed period. Accompanied by a
display of zone number in trouble.
FIRE: Appears when a fire alarm is present. Accompanied by a display of the zone in alarm.

– 9 –
ABOUT THE KEYPADS
READYARMED
PANIC
OFF AWAY STAY
MAX TEST BYPASS
INSTANT CODE CHIME
READY
123
654
897
0
*#
ARMED
READY
PANIC
OFF AWAY STAY
MAX TEST BYPASS
INSTANT CODE CHIME
READY
123
654
897
0
*
#
ALARM
CHECK
FIRE
AWAY
STAY
INSTANT
BYPASS
NO AC
CHIME
BAT
NOT READY
ARMED
READY
A
B
C
00
ALARM
FIRE
AWAY
BYPASS
STAY
CHECK INSTANT
NO AC
NOT READY
CHIME BAT
OFF AWAY STAY
MAX TEST BYPASS
INSTANT CODE CHIME
READY
PANIC
123
456
*
98
7
#0
6139 ALPHA KEYPAD
6127/6128 6137
FIXED-WORD KEYPADS

– 10 –
FUNCTIONS OF THE KEYPADS
1. DISPLAY WINDOW: Shown on next page, a 2-line,
Liquid Crystal Display (LCD). Fixed-word keypads are
functionally similar, but use pre-designated words in their
displays (see page 6). Both types display protection point
identification and system status messages.
2. OFF KEY: Disarms the burglary portion of the system,
silences alarms and audible trouble indicators, and clears
visual alarm trouble after the problem has been corrected.
3. AWAY KEY: Completely arms both perimeter and
interior burglary protection for backup protection by
sensing an intruder's movements through protected
interior areas as well as guarding protected doors,
windows, etc. Late arrivals can enter through an entry
delay zone without causing an alarm if the system is
disarmed before the entry delay time expires.
4. STAY KEY: Arms the perimeter burglary protection,
guarding protected doors, windows and other perimeter
protection points, and sounds an alarm if one is opened.
Interior protection is not armed, which allows movement
within your house without causing an alarm. Late arrivals
can enter through an entry delay zone without causing an
alarm if the system is disarmed before the entry delay time
expires.
5. MAX KEY: MAXIMUM arms in manner similar to
AWAY mode, but eliminates the entry delay period, thus
providing maximum protection. An alarm will occur
immediately upon opening any protection point, including
entry delay zones.
6. TEST KEY: Tests the system and alarm sounder if
disarmed.
7. BYPASS KEY: Removes individual protection zones
from being monitored by the system. Displays previously
bypassed protection zones.
8. INSTANT KEY: INSTANT arms in manner similar to
STAY mode, but turns off the entry delay period, offering
greater security while inside and not expecting any late
arrivals. An alarm will occur immediately upon opening any
perimeter protection point, including entry delay zones.
9. CODE KEY: Allows the entry of additional user codes
that can be given to other users of the system.
10. CHIME KEY: Turns on and off the CHIME mode. When
on, any entry through a protected delay or perimeter zone
while the system is disarmed will cause a beep to sound at
the Keypad(s).
11. READY KEY: When depressed prior to arming the
system, the keypad will display all open protection zones
within the keypad's home partition. This key is also used
to display all zone descriptors that have been programmed
for your system, by holding the key down for at least 5
seconds.
12. # KEY: Permits ARMING of the system without use
of a security code ("Quick Arm", if programmed).
13. KEYS 0-9: Used to enter individual security access
code(s).

– 11 –
14. READY INDICATOR: (GREEN) The
system has no open zones if lit, while
unlit indicates the system has open
zones.
15. ARMED INDICATOR: (RED) Lit when
the system has been armed (STAY,
AWAY, INSTANT or MAXIMUM).
16. INTERNAL SOUNDER: Source of
audible internal warning and confirmation
sounds, as well as alarms (see "Summary
of Audible Notifications").
17. A-B-C PANIC KEYS: Individual keys
A, B, and C(key D not used).
On some keypads, these keys are not
present and certain key pairs may be
available for emergency functions.
For further information, refer to the
PANIC KEYS section.
Note:
Unless stated otherwise, most procedures in
this manual apply to all keypad types and
styles. Some procedures, however, are
specifically intended for use by alpha and/or
2-way voice keypads only.
1 2 3
A
4 5 6
B
7 8 9
C
0
#
D
OFF AWAY STAY
MAX TEST BYPASS
INSTANT CODE CHIME
READY
READYARMED
PANIC
A
B
C
OFF AWAY STAY
MAX TEST BYPASS
INSTANT CODE CHIME
READY
123
654
897
0
*
#
1 2
53
4
6
7
9
10
12
1311
817
16
14
15
TYPICAL ALPHA KEYPAD
Fixed-Word Keypads are functionally similar
except for screen displays.
IMPORTANT!: When using the keypad to enter codes
and commands, sequential key depressions must be
made within 3 seconds of one another. If 3 seconds
elapses without a key depression, the entry is aborted
and must be repeated from its beginning.

– 12 –
ENTRY/EXIT DELAYS
General Information Your system has preset time delays, known as exit delay and entry delay. Whenever you arm
your system, exit delay gives you time to leave through the designated exit door without
setting off an alarm. Exit delay begins immediately after entering any arming command, and
applies to all modes of arming protection. If programmed, a slow beeping will sound
throughout the exit delay period.
Entry Delay gives you time to disarm the system when you reenter through the designated
entrance door. But the system must be disarmed before the entry delay period ends, or an
alarm will occur. The keypad will beep during the entry delay period, reminding you to disarm
the system. You can also arm the system with no entry delay at all by using either INSTANT or
MAXIMUM arming modes. These modes provide greater security while on the premises or
while away for extended periods of time. See your installer for your delay times.
Partition 1
Exit Delay 1: seconds Entry Delay 1: seconds
Exit Delay 2: seconds Entry Delay 2: seconds
Partition 2
Exit Delay 1: seconds Entry Delay 1: seconds
Exit Delay 2: seconds Entry Delay 2: seconds

– 13 –
CHECKING FOR OPEN ZONES
Using the ✱
READY Key
Before arming your system, all protected doors, windows and other protection zones must be
closed or bypassed (see BYPASSING section). Otherwise the keypad will display a "Not
Ready" message. Using the READY key will display all zones that are faulted, making it
easier for you to secure any open zones.
Display if there are faulted zones:
DISARMED–PRESS ✱Note: A green READY indicator on keypads will light when
TO SHOW FAULTS the system is ready. If not lit, the system is not ready to be
armed.
READY
1. Do not enter security code, but simply press ✱.
FAULT 05 FRONT
UPSTAIRS BEDROOM Typical fault display
2. Secure or bypass the zones displayed before arming the system. The "Ready" message
will be displayed†when all protection zones have been either closed or bypassed.
✱✱✱ DISARMED ✱✱✱
READY TO ARM †NOTE: All or part of this message may be replaced by a
customized message programmed by the installer. Bear this in
mind whenever the instructions indicate that the "DISARMED"
or "READY" message will be displayed.

– 14 –
DISPLAYING ALL ZONE DESCRIPTORS
Using the ✱
READY Key The Alpha and 2-Way Voice/Alpha Keypads can also display all the zone descriptors that are
programmed in your system if you press and hold down the READY key, as indicated below.
The abbreviated instructions for the READY key will appear first, followed by the zone
descriptors. Displaying all descriptors is useful when you need to know the zone number of a
particular zone, as when bypassing zones.
The "Disarmed-Ready to arm" or “READY” message must be displayed
before zone descriptors can be displayed.
READY
Press the ✱key and hold down for at least 5 seconds.

– 15 –
BYPASSING PROTECTION ZONES
Using the 6
BYPASS Key
This key is used when you want to arm your system with one or more zones intentionally
unprotected. Bypassed zones are unprotected and will not cause an alarm when violated
while your system is armed. All bypasses are removed when an OFF sequence (security code
plus OFF) is performed. Bypasses are also removed if the arming procedure that follows the
bypass command is not successful.
Note: The system will not allow fire or emergency zones to be bypassed.
To bypass zones, the system must be disarmed first.
BYPASS
1. Enter your security code and press 6.
2. Enter zone number(s) for the zones to be bypassed (e.g., 01, 02, 03, etc.).
Important! All single-digit numbers must be preceded by a zero (for example, enter 01
for zone 1).
3. When finished, the keypad will display the word BYPASS along with each bypassed zone
number. Wait for these zones to be displayed before arming. Arming the system before
bypassed zones are displayed eliminates all bypasses.
BYPASS 07 FRONT
UPSTAIRS BEDROOM
Typical bypass message
When finished, the keypad will display the word BYPASS
along with each bypassed zone number. Wait for these
zones to be displayed before arming. Arming the system
before bypassed zones are displayed eliminates all
bypasses.
4. Arm the system as usual when the keypad displays "ready" to arm message.
DISARMED BYPASS
READY TO ARM

– 16 –
BYPASSING PROTECTION ZONES
Quick Bypass Your system may allow you to easily bypass all open (faulted) zones without having to enter
zone numbers individually. Ask your installer if this feature is active for your system.
Note: All bypasses are removed when an OFF sequence (security code plus OFF)
is performed.
To use the Quick Bypass feature:
BYPASS
1. Enter your security code and press 6then press #.
2. In a few moments, all open zones will be displayed along with the word BYPASS. Wait for
BYPASS 07 FRONT
UPSTAIRS BEDROOM
Typical bypass message
these zones to be displayed before arming. Arming the
system before bypassed zones are displayed eliminates all
bypasses.
3. Arm the security system as usual when the keypad displays the "ready to arm” message.
DISARMED BYPASS
READY TO ARM
Bypassed zones are unprotected and will not cause an
alarm when violated while your system is armed.
Displaying
Bypassed Zones For determining what zones have been previously bypassed. Bypassed zones can be
displayed only when system is disarmed. BYPASS
1. Enter your security code and press 6.
2. Wait for all bypassed zones to be sequentially displayed.

– 17 –
ARMING PERIMETER ONLY
(With Entry Delay ON)
Using the 3
STAY key Use this key when you are staying home, but might expect someone to use the entrance
door later.
When armed in STAY mode, the system will sound an alarm if a protected door or window is
opened, but you may otherwise move freely throughout the premises. Late arrivals can enter
through the entrance door without causing an alarm, but they must disarm the system within
the entry delay period or an alarm will occur.
Close all perimeter windows and doors before arming (see CHECKING FOR
OPEN ZONES section) STAY
1. Enter your security code and press 3 .
2. The keypad will beep three times and will display the armed message.
ARMED ✱✱✱STAY✱✱✱
ZONE BYPASSED
The keypad will beep three times and will display the armed
message.
Note: "ZONE BYPASSED" in this display simply indicates
that the interior zones of protection are not armed when
using STAY mode.

– 18 –
ARMING PERIMETER ONLY
(With Entry Delay OFF)
Using the
7 INSTANT
Key
Use this key when you are staying home and do not expect anyone to use the entrance door.
When armed in INSTANT mode, the system will sound an alarm if a protected door or window
is opened, but you may otherwise move freely throughout the premises. The alarm will also
sound immediately if anyone opens the entrance door.
Close all perimeter windows and doors before arming (see CHECKING FOR
OPEN ZONES section)
INSTANT
1. Enter your security code and press 7 .
2. The keypad will beep three times and will display the armed message.
ARMED ✱INSTANT✱
ZONE BYPASSED
The keypad will beep three times and will display the armed
message.
Note: "ZONE BYPASSED" in this display simply indicates
that the interior zones of protection are not armed when
using the STAY mode.

– 19 –
ARMING ALL PROTECTION
(With Entry Delay ON)
Using the
2 AWAY Key Use this key when no one will be staying on the premises.
When armed in AWAY mode, the system will sound an alarm if a protected door or window is
opened, or if any movement is detected inside the premises. You may leave through the
entrance door during the exit delay period without causing an alarm. You may also reenter
through the entrance door, but must disarm the system within the entry delay period or an
alarm will occur.
Close all perimeter windows and doors before arming (see CHECKING FOR
OPEN ZONES section)
AWAY
1. Enter your security code and press 2.
2. The keypad will beep twice and will display the armed message.
ARMED ✱✱✱AWAY✱✱✱
YOU MAY EXIT NOW
The keypad will beep twice and will display the armed
message.
Note: The "You May Exit Now" portion of the message
disappears when exit delay expires.

– 20 –
ARMING ALL PROTECTION
(With Entry Delay OFF)
Using the
4 MAXIMUM
Key
Use this key when the premises will be vacant for extended periods of time such as vacations,
etc., or when no one will be moving through protected interior areas.
When armed in MAXIMUM mode, the system will sound an alarm if a protected door or window
is opened, or if any movement is detected inside the premises. You may leave through the
entrance door during the exit delay period without causing an alarm, but an alarm will be
sounded as soon as someone reenters.
Close all perimeter windows and doors before arming (see CHECKING FOR
OPEN ZONES section)
MAX
1. Enter your security code and press 4.
2. The keypad will beep twice and will display the armed message.
ARMED ✱MAXIMUM✱
YOU MAY EXIT NOW
Note: The "You May Exit Now" portion of the message
disappears when exit delay expires.