ADTRAN Express 3000 User manual

Configuration and Troubleshooting Guide 61203153L2-13D March 2003
1
Express 3000
Express 3000Express 3000
Express 3000 (for Internet Access)
PC Version
MacIntosh Version
1. With the computer's power off, connect the EIA-232 port on the Express 3000 to an
available serial port on the computer. You will need to provide a DB-25 (25-pin) male
to DB-9 (9-pin) female straight-through serial cable, if one is not shipped by your
supplier.
2. Plug the Express 3000's AC power cord into the port labeled PWR. Plug the other
end into a 120 VAC electrical outlet. The Express 3000 is now powered on.
3. Plug the RJ-45 connector (large end) of the RJ-45 to RJ-11 telephone cable into the
jack labeled ISDN on the rear of the Express 3000.
4. Plug the RJ-11 connector (small end) of the RJ-45 to RJ-11 telephone cable into the
ISDN telephone wall jack.
5. Proceed to Express Configuration Software Installation on page 2.
1. With the computer's power off, connect the EIA-232 port on the Express 3000 to an
available serial port on the USB to serial adapter (adapter not provided with
shipment). You will need to provide a DB-25 (25-pin) male to DB-9 (9-pin) female
straight-through serial cable, if one is not shipped by your supplier.
2. Connect the USB end of the USB to serial adapter to an available USB port on the
Mac.
3. Plug the Express 3000's AC power cord into the port labeled PWR. Plug the other
end into a 120 VAC electrical outlet. The Express 3000 is now powered on.
4. Plug the RJ-45 connector (large end) of the RJ-45 to RJ-11 telephone cable into the
jack labeled ISDN on the rear of the Express 3000.
5. Plug the RJ-11 connector (small end) of the RJ-45 to RJ-11 telephone cable into the
ISDN telephone wall jack.
6. Proceed to Express Configuration Software Installation on page 2.
1
2
4
3
Phone
Phone
Macintosh
back panel
8-pin MAC to USB
cable adapter
DB-25 to 8-pin MAC
serial cable
1
3
5
4
2
Please consider protecting your equipment from lightning and transient voltage by
using a surge protector on the power line. Damages caused by power surges are
not covered under the ADTRAN Warranty agreement.
MacIntosh computers no longer come standard with serial ports and require the
use of a USB to serial adapter for operation with the Express 3000. To utilize both
B channels on your ISDN link, purchase an adapter that supports speeds of at least
115.2 kbps. (For example, Keyspan offers a high-speed USB to serial adapter.)
Please consider protecting your equipment from lightning and transient voltage by
using a surge protector on the power line. Damages caused by power surges are
not covered under the ADTRAN Warranty agreement.
Before you begin...
Tools Required (for PC installations)
• DB-25 (25-pin) male to DB-9 (9-pin) female straight-through serial cable.
• USB to DB-25 (25-pin) male serial adapter cable (optional - necessary if a
standard serial interface is not available)
Tools Required (for MacIntosh installations)
• USB to serial adapter, such as the Keyspan brand
• DB-25 (25-pin) male to appropriate MacIntosh interface (interfaces vary depending
on model) serial cable
Ordering ISDN
The following ISDN packages are recommended by the industry for most home office/small business applications:
EZ-ISDN 1 (Capability Package U)
EZ-ISDN 1A (Capability Package V)
Generic Data S (if EZ-ISDN is not available)
Use the above information when ordering your ISDN line from the telephone company to ensure the line is set up properly. Refer to the ISDN Feature Table for more details. For more
information regarding ordering ISDN, see the Ordering ISDN Service User Guide (ADTRAN document number 60000.015-8) or contact the telephone company for alternative line
configurations.
1. Hardware Installation

2
All Windows Versions
1. Power on the computer.
2. Insert the Express Configuration CD into the CD-ROM drive.
3. After the ADTRAN Installation Helper runs, click the INSTALL button and follow the
on-screen instructions.
4. Start the Express Configuration software (if it does not automatically run after the
installation process) by clicking the START button and selecting PROGRAMS >
ADTRAN > ADTRAN EXPRESS CONFIGURATION.
5. Proceed to the steps outlined in ISDN Configuration section below.
MAC OS 9.2 and earlier
1. Power on the computer.
2. Insert the Express Configuration CD into the CD-ROM drive.
3. After the ADTRAN Installation Helper runs, click the INSTALL button and follow the
on-screen instructions.
4. Start the Express Configuration software by double clicking the MacIntosh HD icon
and selecting ADTRAN ISDN > EXPRESS CONFIGURATION.
5. Proceed to the steps outlined in ISDN Configuration below.
MAC OS X
The ADTRAN Express Configuration software operates with MAC OS versions 9.2 and earlier. If
your system is currently running MAC OS X, load 9.2 by clicking SYSTEM PREFERENCES and
selecting STARTUP DISK. Choose MAC OS 9.2 from the options list and click RESTART. Once
MAC OS 9.2 is loaded, follow the steps for installing the software on a MAC OS 9.2 platform. If this
does not work properly, or MAC OS X configuration is preferred, the unit may be manually
configured in OS X using the following steps.
1. Download and install the terminal emulation program ZTERM from
www.download.com and open a ZTERM session. (Please refer to the ZTERM
instructions for more details on this step.)
2. Under the DIAL menu, select DIRECTORY and click NEW. Name the service Express
3000 and configure the following settings:
Data Rate: 57600 Hardware Handshake: ON Xon/Xoff: OFF
3. Under the SETTINGS menu, select MODEM PREFERENCES and verify the serial port
listed corresponds to the correct port on the serial adapter. Enter ate1 in the
INITIALIZATION field. Click OK.
4. Select the Express 3000 and click the DIAL button.
5. Enter at!v at the ZTERM prompt to access the Express 3000 Configuration menu.
6. Proceed to the steps outlined in ISDN Configuration below.
If the ADTRAN Installation Helper does not run automatically, double click on the
MYCOMPUTER icon (on the computer desktop) and double click on the CD-ROM
drive.
If the Configuration Wizard opens, click the CANCEL button to close the wizard.
If the ADTRAN Installation Helper does not run automatically, double click on the
Express 3000 CD-ROM icon and select ADTRAN > EXPRESS CONFIGURATION
INSTALL.
2. Express Configuration Software Installation
3. ISDN Configuration
ISDN Configuration Guidelines
Use the following guidelines when entering the ISDN configuration parameters:
ISDN Line Phone Numbers
Enter a single string of 7 digits with no spaces or dashes. The area code is not entered in
the ISDN Line Phone Numbers Field. There are two phone numbers on a BRI (one for
each channel of the ISDN line). The directory numbers are assigned to the BRI by the
ISDN Provider. (Example: Phone 1 = 5552222 and Phone 2 = 5552223)
Switch Type
The switch type is assigned by the ISDN Provider and corresponds to the ISDN switch
protocol used on the D channel. The switch type will not always correspond to the
manufacturer of the Central Office switch. The Express 3000 supports AT&T 5ESS (AT&T
Custom), DMS-100 (DMS Custom), and National ISDN.
SPIDs (Service Profile Identifiers)
Enter a single string of digits with no spaces or dashes. A normal SPID follows this format:
AREA CODE + LINE NUMBER + SUFFIX, where the area code is the local area code, the
line number is the directory number assigned to the BRI by the ISDN Provider, and the
suffix is a 4 digit extension (such as 0101 or 1111). There are two SPIDs on a BRI (one for
each channel of the ISDN line). The SPID is defined by the ISDN Provider and assigned to
the BRI by the Central Office switch. (Example: SPID 1 = 25655522220101 and
SPID 2 = 25655522230101)
All Windows Versions
1. Verify the ISDN SETUP link (located at the top of the left-side menu list) is highlighted
and click the SETUP button (at the bottom of the screen).
2. Input the ISDN line information (assigned by the ISDN Provider) in the appropriate
fields. Refer to ISDN Configuration Guidelines above for more details.
3. Click the SAVE button, then the APPLY button, and finally the CLOSE button to register
the configuration changes. Click the EXIT link (at the bottom left ) to exit the software.
4. Proceed to the Remote Access Settings on page 3 for your specific operating
system.
MAC OS 9.2 or earlier
1. Select MLPPP 128K from the list of PROFILES and click the NEW button.
2. Input the ISDN line information (assigned by the ISDN Provider) in the appropriate
fields. Refer to ISDN Configuration Guidelines, for more details.
3. Click the OK button and then the CLOSE button.
4. Proceed to the Remote Access Settings on page 3 for your specific operating
system.
MAC OS X (Manual Configuration)
1. Use the active ZTERM session to input the ISDN line information (assigned by the
ISDN Provider) in the appropriate fields. Refer to ISDN Configuration Guidelines for
more details.
2. Proceed to Remote Access Settings on page 3 for your specific operating system.
National ISDN switch type requires 14 digit SPIDs for proper operation.
When the unit is properly configured, the PWR/Line LED will be solid green (not
blinking). If your LED is not solid after 2 minutes, refer to the Express 3000
Troubleshooting Guide for more help.
ISDN Feature Table
Package EZ-ISDN 1 (U) EZ-ISDN 1A (V) Data S
Data B1, B2 B1, B2 B1, B2
Voice B1, B2 B1, B2 B1, B2
Calling Party Number B1, B2 B1, B2 B1, B2
Flexible Calling
(Additional Call Offering) B1, B2 B1, B2
Call Waiting B1 B1
Call Forward Variable B1 B1
Visual Message Waiting
Indicator B1
Call Forward Busy B1
Call Forwarding No
Answer B1

3
Initialization Strings and Dial Up Networking
(All Windows versions except 2000 and XP)
Initialization Strings
1. Click the START button and select SETTINGS > CONTROL PANEL.
2. Double click MODEMS.
3. Select the ADTRAN Express 3000 and click PROPERTIES.
4. Select the CONNECTION tab.
5. Click the ADVANCED button.
6. Enter one of the following strings in the EXTRA SETTINGS field. (Consult with your
Internet Service Provider if you are unsure which string to use.)
Multi-link PPP (2 channels):
ats54=12s53=3s27=1s118=8s129=0s6=0s13=1
PPP (1 channel):
ats54=12s53=3s27=0s6=0s13=1
7. Click OK to save the initialization string and close the open windows.
Dial Up Networking
1. Double click the MYCOMPUTER icon.
2. Double click DIAL UPNETWORKING. Please consult with your Internet Service
Provider for instructions on creating a new connection (or editing an existing
connection).
Initialization Strings and Dial Up Networking (Windows XP)
Initialization Strings
1. Click the START button and select CONTROL PANEL > PRINTERS AND OTHER
HARDWARE > PHONE AND MODEM OPTIONS; then click the MODEMS tab.
2. Select the ADTRAN Express 3000 Plug and Play and click PROPERTIES.
3. Select the ADVANCED tab.
4. Enter one of the following strings in the Extra Initialization Commands field. (Consult
with your Internet Service Provider if you are unsure which string to use.)
Multi-link PPP (2 channels):
ats54=12s53=3s27=1s118=8s129=0s6=0s13=1
PPP (1 channel):
ats54=12s53=3s27=0s6=0s13=1
5. Click the DEFAULT PREFERENCES button. Change the DATA PROTOCOL drop down box
to PPP 128K (for 2 channels) or PPP 64K (for a single channel). Disregard this step
if the DATA PROTOCOL drop down box is not available for configuring (grayed out).
6. Click OK to save the initialization string; then close the open windows.
Dial Up Networking
1. Click the START button and select ALL PROGRAMS > ACCESSORIES >
COMMUNICATIONS > NEW CONNECTION WIZARD. Please consult with your Internet
Service Provider for instructions on creating a new connection (or editing an existing
connection).
Initialization Strings and Dial Up Networking (Windows 2000)
Initialization Strings
1. Click the START button and select SETTINGS > CONTROL PANEL.
2. Double click PHONE AND MODEM OPTIONS; and then click the MODEMS tab.
3. Select the ADTRAN Express 3000 Plug and Play and click PROPERTIES.
4. Select the ADVANCED tab.
5. Enter one of the following strings in the EXTRA INITIALIZATION COMMANDS field.
(Consult with your Internet Service Provider if you are unsure which string to use.)
Multi-link PPP (2 channels):
ats54=12s53=3s27=1s118=8s129=0s6=0s13=1
PPP (1 channel):
ats54=12s53=3s27=0s6=0s13=1
6. Click the DEFAULT PREFERENCES button. Change the DATA PROTOCOL drop down box
to PPP 128K (for 2 channels) or PPP 64K (for a single channel). Disregard this step if
the DATA PROTOCOL drop down box is not available for configuring (grayed out).
7. Click OK to save the initialization string; then close the open windows.
Dial Up Networking
Click the START button and select SETTINGS > NETWORK AND DIALUP CONNECTIONS. Please
consult with your Internet Service Provider for instructions on creating a new connection
(or editing an existing connection).
MAC Settings (MAC OS 9.2 or earlier)
1. Click the APPLE MENU and select CONTROL PANELS > MODEM.
2. Select the appropriate serial port and choose one of the following (depending on your
application) ADTRAN 57.6K, 115.2K, or 230.4K.
3. Click the APPLE MENU and select CONTROL PANELS > TCP/IP.
4. Configure the following parameters:
CONNECT VIA PPP
CONFIGURE Using PPP Server
Enter DNS numbers on this page (if necessary). Please consult with your Internet
Service Provider for assistance with these settings.
5. Click the APPLE MENU and select CONTROL PANELS > REMOTE ACCESS. Enter the
phone number, username, and password (provided by your Internet Service
Provider) in the appropriate fields.
6. Click the CONNECT button.
MAC Settings (MAC OS X)
Initialization Strings
1. Copy the scripts (located in the MODEM SCRIPTS folder on the Express Configuration
CD) and place them in the LIBRARY > MODEM SCRIPTS folder (located on the
MacIntosh HD).
2. Click the APPLE MENU and select SYSTEM PREFERENCES.
3. Choose NETWORK and select SHOW for the appropriate serial port.
4. Select the TCP/IP tab and verify that the CONFIGURE field is defined as USING PPP.
5. Select the PPP tab and enter the phone number, username, and password (provided
by your Internet Service Provider) in the appropriate fields.
6. Click the MODEM tab and select the ADTRAN 115.2k or 230.4K(depending on your
application) from the MODEMS list.
7. Click the INTERNET CONNECT button (the telephone symbol in the upper right hand
corner) to connect. Select the appropriate connection from the pull down menu and
click CONNECT.
Windows ME users must click SHOW EVERYTHING IN THIS FOLDER..
Windows ME users must click the START button, select SETTINGS > CONTROL
PANEL,and then click SHOW EVERYTHING IN THIS FOLDER..
There may be a control panel for the USB to serial adapter to provide information
on the serial port.
Enter DNS numbers on this page (if necessary). Please consult with your Internet
Service Provider for assistance with these settings.
All necessary CCL scripts are installed automatically during Express
Configuration Software Installation.
The MODEM and TCP/IP Control Panels are alternately accessed by selecting them
from the REMOTE ACCESS menu. In addition, multiple configurations of each of
program can be accessed by selecting FILE > CONFIGURATIONS.
4. Remote Access Settings

4
Connecting a Telephone
1. Plug a telephone (or fax machine) in the jack labeled 1on the back of the ADTRAN
unit.
2. Use the telephone or fax machine for normal operation with a standard telephone
line.
Additional Telephone Features
Call Waiting Mode
To Enable:
Open the Express Configuration Wizard, configure the FLASH/HOOK DEFAULT to CALL
WAITING, and click OK.
To Us e:
During a voice call, a beep indicates an incoming call. Flash hook to place the active call
on hold and retrieve the incoming call. Flash hook again to return to the original active call.
To Disable:
Enter *70 from the telephone keypad before placing the call.
Conference/Transfer Mode
To Enable:
Open the Express Configuration Wizard, configure the FLASH/HOOK DEFAULT to CONFER-
ENCE/TRANSFER,and click OK.
To Use:
During a voice call, a beep indicates an incoming call. Flash hook to place the active call
on hold and retrieve the incoming call. Flash hook again to return to the original active call.
If there is an active call and you wish to initiate another call, flash hook to place the first
caller on hold and dial the second number (after hearing dial tone). Flash hook again to put
the second caller on hold and retrieve the first caller. Flash hook once more to conference
the calls together. Hanging up (after conferencing the calls together) will effectively
transfer the call.
To Disable:
Enter *70 from the telephone keypad before placing the call. (This feature is now disabled
until a new configuration is applied to the Express 3000 or the unit is power-cycled.)
To Redial:
Enter **5 from the telephone keypad.
Port 2 is not available for use when there is an active data call on the
Express 3000. If there is no active data call, Port 2 operates normally. Port 1 may
be used normally at all times.
The phone number assigned to PORT 1 is the number entered in the PHONE 1 field
(see the ISDN Configuration on page 2 section of this guide).
To flash hook a standard phone, press the flash button (as if you were
disconnecting the call). Most cordless phones have a button labeled FLASH.
Alternately, the TALK button may be used if no FLASH button is available.
5. Completing the Installation
SYMPTOM:All LEDs are off — No power to the Express 3000.
SYMPTOM:PWR LED is flashing — No SYNC with the ISDN line.
SYMPTOM:ADTRAN Express Configuration or Windows Device Manager is
unable to locate the Express 3000.
TRY THIS
1. Connect the Express 3000 to a different electrical outlet.
OR
2. Use a different 12V power supply.
TRY THIS
1. Verify the cable is securely connected to the ISDN jack on the wall and the ISDN
port on the back of the unit.
THEN
1. If the unit is connected properly and the PWR LED is still flashing, start the
ADTRAN Express Configuration software (ships with the unit) by selecting
PROGRAMS > ADTRAN > ADTRAN EXPRESS CONFIGURATION. Select the
DIAGNOSTICs menu (on the left side of the window). Click the UNIT INFO button
and the unit status information displays. (The status information changes every
30 to 40 seconds, so click the UNIT INFO button a couple times to verify the
displayed information is current.)
VERIFY THE FOLLOWING
1. ISDN LOOP STATUS — The contents of the ISDN LOOP STATUS field will require
one of two actions:
LINK DOWN
Call your telephone company to report trouble with your ISDN line.
GETTING TEI OR REGISTER SPID
Disable the SPID download feature and verify the Express 3000 ISDN
configuration by completing the following steps:
1. Close the UNIT INFO screen by clicking the CANCEL button.
2. Select the ISDN SETUP menu (on the left side of the window).
3. Click the SETUP button and the ISDN SETUP menu displays.
4. Check the DISABLE SPID DOWNLOAD check box.
5. Verify the ISDN settings for your Express 3000 including the switch type,
ISDN phone number, and SPIDS. (Refer to ISDN Configuration on page 2
for more help.)
6. Click SAVE, APPLY, and then CLOSE.
7. Click EXIT to close the Express Configuration software.
FINALLY
Reset the unit and the ISDN connection by completing the following steps:
1. Verify that both switches on the back of the unit are in the ONposition (pointing
down).
2. Disconnect power from the Express 3000.
3. Unplug the ISDN line from the wall jack and plug it back in, making sure it has a
secure connection (the tab in the middle of the connector should snap in place).
4. Unplug the ISDN line from the back of the Express 3000.
5. Wait 2 minutes; then restore power to the Express 3000.
6. Connect the ISDN line to the ISDN port on the back of the unit, making sure it
has a secure connection (the tab in the middle of the connector should snap in
place).
Note: If the Express 3000 has an active data call, the unit will not be available through
the ADTRAN Express Configuration software or Windows Device Manager.
TRY THIS
1. Verify the computer’s COM port is directly connected to the EIA-232 port on the
back of the Express 3000.
2. Verify that both switches on the back of the unit are in the ONposition (pointing
down).
3. Reboot your computer; then check the unit again.
4. Check the computer COM port and serial cable. (Try a different COM port and/or
cable if possible.) If you are using a USB to serial converter, verify that the
converter is installed properly as a device on your computer.
5. If there is an icon in the Windows system tray (the icons located on the right side
of the task bar) that says DOUBLE CLICK TO EDIT MODEM PROPERTIES, double click
it to launch the ADTRAN Express Configuration software if you cannot open the
software from the START menu. Select the PREFERENCES menu and verify that
CAPTURE COM PORT is not checked. Click EXIT to close the software.
WINDOWS TROUBLESHOOTING
1. Open the Windows Device Manager and verify the COM port is configured with
the following settings:
Bits per second: 115200
Data bits: 8
Stop Bits: 1
Parity: None
Flow Control: Hardware
2. Check the Windows system tray (the icons located on the right side of the task
bar) and verify no other programs are currently running that will use the COM
port. Some examples of programs that use the COM port are HotSync, digital
camera software (for non-USB connections), HyperTerminal, Remote Access
Servers, etc.
3. BIOS settings can be set to disable serial ports on the computer. Have someone
who is familiar with the BIOS settings on your computer verify the serial ports are
enabled on the computer and are working inside Windows. (Please contact
Technical Support for your computer or Operating System for help with this
step.)
FINALLY
Factory restore the Express 3000 by completing the following steps:
1. Disconnect power and all connected cables from the Express 3000.
2. Place SWITCH 2 (on the back of the unit) in the OFF position (switch pointing up).
3. Connect power back to the Express 3000.
4. After the Express 3000 powers up, wait at least 30 seconds and place SWITCH 2
in the ONposition (switch pointing down).
5. Reapply the ISDN profile or reconfigure the device.
6. Reconnect all cables.
6. Troubleshooting

5
SYMPTOM:Data calls only connect with one channel.
SYMPTOM:Unit dials out but is unable to connect a data call.
SYMPTOM:PWR LED is off and Phone 1or 2is on and solid.
SYMPTOM:Unable to receive/place voice/fax calls.
SYMPTOM:Unable to receive/place voice/fax calls on devices connected to
the PHONE 1 port while connected with a data calls.
TRY THIS
1. Verify that your ISP (Internet Service Provider) supports 2 channel ISDN (128K).
Some ISPs support ISDN on one 64K channel. Verify you have the correct ISDN
phone number (with the ISP).
2. Verify the Express 3000 configuration (using this guide).
3. Verify the initialization string is correct in your computer for your operating
system (refer to Remote Access Settings on page 3 for more details).
Note: If the Express 3000 has an active data call, the unit will not be available through
the ADTRAN Express Configuration software or Windows Device Manager.
THEN
Check the Express 3000 status buffer messages by completing the following steps:
1. Launch the ADTRAN Express Configuration software (ships with the unit) by
selecting PROGRAMS > ADTRAN > ADTRAN EXPRESS CONFIGURATION. Select
the DIAGNOSTICS menu (on the left side of the window). Click the STATUS BUFFER
button (for the Local Unit) and a list of the status buffer displays. Clear this buffer
by clicking the CLEAR BUFFER button. Close the buffer window by clicking the
CLOSE button. Exit Express Configuration Software by clicking EXIT.
2. Attempt your outbound call again.
3. Launch the ADTRAN Express Configuration software and display the status
buffer messages (see Express Configuration Software Installation on page 2).
4. Review the status messages. The entries are in reverse order, with the most
recent entry displayed on line 1. Check the sequence of events for the
connection for a DIAL 2 error message.
ED_MISMATCH followed by Disconnect 2 indicates that the ISP was unable
to bring both ISDN calls together and disconnected the second call. Try a
different access number or contact your ISP.
NORMAL_CLEARING followed by Disconnect 2 indicates that the ISP
blocked and disconnected the second call. Some ISPs limit ISDN service to
64K during times of high traffic. Try a different access number or contact your
ISP.
Telephone company messages are in upper case and have underscores
between words (for example, NETWORK_BUSY, NO_ROUTE_TO_DEST, and
INCOMPATIBLE_DEST). Refer to the manual provided on the Express 3000
CD for error messages definitions.
NOTE: The PHONE 2 LED on the Express 3000 will illuminate orange during an
outgoing call attempt. These steps assume the PHONE 2 LED is illuminating but
the data call does not successfully negotiate. If the PHONE 2 LED does not
illuminate during an outgoing call attempt, refer to the troubleshooting steps in
SYMPTOM:ADTRAN Express Configuration or Windows Device Manager is
unable to locate the Express 3000 on page 4.
TRY THIS
1. Verify the number dialed is an ISDN number.
2. Verify the initialization string is correct in your computer for your operating
system (refer to Remote Access Settings on page 3 for more details).
NOTE: If the initialization string you enter in Windows does not save, the Windows
registry is not working properly. Please contact Technical Support for your
computer or operating system for help with this problem.
THEN
Check the Express 3000 status buffer messages by completing the following steps:
1. Launch the ADTRAN Express Configuration software (ships with the unit) by
selecting PROGRAMS > ADTRAN > ADTRAN EXPRESS CONFIGURATION. Select
the DIAGNOSTICS menu (on the left side of the window). Click the STATUS BUFFER
button (for the Local Unit) and a list of the status buffer displays. Clear this buffer
by clicking the CLEAR BUFFER button. Close the buffer window by clicking the
CLOSE button. Exit Express Configuration Software by clicking EXIT.
2. Attempt your outbound call again.
3. Launch the ADTRAN Express Configuration software and display the status
buffer messages (see Step 1 above).
4. Review the status messages. The entries are in reverse order, with the most
recent entry displayed on line 1. Telephone company messages are in upper
case and have underscores between words (for example, NETWORK_BUSY,
NO_ROUTE_TO_DEST, and INCOMPATIBLE_DEST). Refer to the manual
provided on the Express 3000 CD for error message definitions.
NOTE: If there are no entries in the status buffer, the dialer you are using (normally
Windows) is not communicating with the Express 3000. Check the setup of
your dialer and verify that it is configured to use the Express 3000.
TRY THIS
1. Disconnect power from the Express 3000.
2. Unplug the ISDN line from the back of the unit.
3. Connect power back to the Express 3000.
4. Connect the ISDN line to the ISDN port on the back of the unit.
5. If the PHONE 1 and 2lights are off, wait a minute and verify the PWR LED turns
solid green.
OR
Factory restore the Express 3000 by completing the following steps:
1. Disconnect power from the Express 3000.
2. Place SWITCH 2 (on the back of the unit) in the OFF position (switch pointing up).
3. Connect power back to the Express 3000.
4. After the Express 3000 powers up, wait at least 30 seconds and place SWITCH 2
in the ONposition (switch pointing down).
5. If the PHONE 1 and 2lights remain off, reconfigure the unit. If the PHONE LEDs
illuminate again, contact ADTRAN Technical Support (see Contact Information
on page 6).
6. Reapply the ISDN profile or reconfigure the device.
7. Reconnect all cables.
NOTE: If you are able to make a call but there is noise or static on the line, or if you get
a dial tone that continues after you dial the number, contact ADTRAN Technical
Support.
TRY THIS
Verify the ISDN settings are correct by completing the following steps:
1. Launch the ADTRAN Express Configuration software (ships with the unit) by
selecting PROGRAMS > ADTRAN > ADTRAN EXPRESS CONFIGURATION. Select
the DIAGNOSTICS menu (on the left side of the window). Click the REGISTER DUMP
button (for the Local Unit) and a list of the AT registers displays.
2. Verify that the assigned phone numbers (7 digits with no spaces or hyphens) for
the ISDN line are listed in ATS 62 and 63. The area code is listed in ATS 67.
3. Click the CLOSE button to exit the register dump.
THEN
Verify your unit is running the latest firmware by completing the following steps:
1. Click the UNIT INFO button and the firmware version displays (in the second line).
Note the firmware version for later.
2. Go to www.adtran.com (go the Technical Support page) and obtain the latest
firmware.
3. If your firmware is not the latest firmware, upgrade your unit. (Refer to the manual
provided on the Express 3000 CD for details on upgrading the unit.)
FINALLY
Contact your ISDN provider to verify that your line is provisioned for voice and data.
NOTE: The PHONE 2 port on the Express 3000 is not available for use while there is an
active data call. Any incoming call to PHONE 2 will receive a busy signal, and
local phones/fax machines connected to PHONE 2 will not receive dial tone. Use
the PHONE 1 port for a device that needs to be available for use during an active
data call.
TRY THIS
Verify your unit is running the latest firmware by completing the following steps:
1. Click the UNIT INFO button and the firmware version displays (in the second line).
Note the firmware version for later.
2. Go to www.adtran.com (go the Technical Support page) and obtain the latest
firmware.
3. If your firmware is not the latest firmware, upgrade your unit. (Refer to the manual
provided on the Express 3000 CD for details on upgrading the unit.)
THEN
Verify the initialization string is correct in your computer for your operating system (refer
to Remote Access Settings on page 3 for more details).
NOTE: If the initialization string you enter in Windows does not save, the Windows
registry is not working properly. Please contact Technical Support for your
computer or operating system for help with this problem.

6
7. Contact Information
901 Explorer Boulevard
P.O. Box 140000
Huntsville, AL 35814-4000
[phone]
Internet:
www.adtran.com
Pre-Sales Support:
[e-mail]
[phone]
Post-Sales Support:
[e-mail]
(888) 4ADTRAN
Monday through Friday
7AM to 10 PM CT -- $19.95
Saturday
8AM to 5 PM CT -- $29.95
ACES Help Desk:
(888) 874-ACES (2237)