Advanced Kiosks Island Kiosk User manual
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Read This Entire Manual Before Use!
AK-IK-OM-2/12/2021
Owner’s Manual for the Island Kiosk
Table of Contents
INTRODUCTION .......................................................................................................................................................1
PRODUCT DESCRIPTION.............................................................................................................................................1
PRECAUTIONS............................................................................................................................................................1
OUR SUPPORT............................................................................................................................................................2
INSTALLATION.........................................................................................................................................................3
INSTALLING THE KIOSK.............................................................................................................................................3
Location ...............................................................................................................................................................3
SETUP AND OPERATION........................................................................................................................................4
BASIC SETUP .............................................................................................................................................................4
Before Powering on The Kiosk ............................................................................................................................4
Back Up Your Information...................................................................................................................................4
KIOSK STANDARD FEATURES ....................................................................................................................................5
All-In-One Computers..........................................................................................................................................5
Monitor Mounts....................................................................................................................................................6
Printer Shelves.....................................................................................................................................................7
OPTIONAL EQUIPMENT ..............................................................................................................................................8
Laser or Thermal Printers ...................................................................................................................................8
Kiosk Banner........................................................................................................................................................9
SPECIFICATIONS...................................................................................................................................................11
COMPUTER ..............................................................................................................................................................11
Power Requirements ..........................................................................................................................................11
MAINTENANCE OF KIOSK..................................................................................................................................11
CLEANING AND MAINTENANCE...............................................................................................................................12
Touch Screen......................................................................................................................................................12
Kiosk Information ..............................................................................................................................................12
SUPPORT..................................................................................................................................................................14
WARRANTY.............................................................................................................................................................15
POLICY ....................................................................................................................................................................15
Limited Warranty...............................................................................................................................................15
Returned Item.....................................................................................................................................................15
Shipping .............................................................................................................................................................15
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Introduction
Product Description
The Island Kiosk features up to four 19" LCD touchscreen all-in-one computers, Wi-Fi and a wood
and steel enclosure for sturdy and trouble-free use.
The Kiosk is powered by an Intel i3 Processor, 4 GB of Ram, and a
120 Gb SSD. The Island Kiosk operates on Windows 10.
Precautions
Do not install the kiosk until all the directions have been read
and understood.
Do not plug in the power until all the directions have been read and the kiosk is fully
assembled.
Do not use kiosk with an extension cord that does not have grounding.
Permanent mounting must only be done by a licensed electrician.
The Island Kiosk has been designed for indoor use only. Outdoor use to the Island kiosk
may result in damage to the kiosk, or injury to person and will void warranty.
If you have any questions on how to install this kiosk please call us at 603-865-1000, or
EST.
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Our Support
The Island Kiosk is a reasonably priced, high quality kiosk. We are happy to help you with any
problems after you have read the manuals to learn about this product. Advanced Kiosks will
support you in ownership as long as you own your kiosk, within reason. Selling or giving it to
another company or person will void any and all support and warranty. There are a few
prerequisites:
The person installing the kiosk must be familiar with setting up computers, printers,
monitors and must be able to read and follow directions.
You have read and followed the directions in this document as well as the directions for
the touch screen monitor and computer. These documents are included with your
equipment, physically and/or via our webpage (see below). We strongly suggest you
read these documents, so that you can get the full value of this kiosk. They can also be
found at our website at: https://advancedkiosks.com/support/product-documentation/
The following are questions we can not answer:
oNetwork questions. This is not part of our equipment and we do not know
your network, or your security procedures so we cannot help you here.
oAnti-Virus questions - this is also part of your network/software and is not
included with our standard kiosk.
oElectrical wiring of your building or location.
For other questions, visit the knowledge base, or the support tab on our website:
https://advancedkiosks.com/knowledgebase/
https://advancedkiosks.com/about-advanced-kiosks/kiosk-support/
Taxes
All products from Advanced Kiosks are made and shipped from New Hampshire. New
Hampshire has no sales tax. If it is required for anyone who is purchasing one of our products to
pay taxes to another state this is the responsibility of the person or organization purchasing from
Advanced Kiosks
For full Terms & Conditions, Please refer to: https://advancedkiosks.com/about- advanced-
kiosks/terms-conditions/
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Installation
Installing the Kiosk
The Island kiosk can simply be placed directly on the floor. Make sure it is a steady, sturdy
surface before placing the kiosk. It is extremely heavy and will need to be moved accordingly.
Location
The location for the kiosk should not be in an area where a heating vent is directly venting on the
kiosk and is level. If the kiosk has to be in areas where the floor is not level the kiosk must be
secured to the floor. Failure to secure the kiosk to the floor presents a danger of the kiosk tipping
over.
The dimensional drawing below should be considered when positioning the kiosk. This drawing
also shows information for graphics placement.
Island Kiosk Dimensional Drawing (No Monitors Mounted)
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Setup and Operation
Basic Setup
The kiosk is shipped with a full, standard installation of Windows 10 Professional. See our
Quick Start Guide for software setup located at https://advancedkiosks.com/about-advanced-
kiosks/product-documentation/
Before Powering on The Kiosk
Ensure the Island Kiosk has been installed on an even surface and a sturdy floor.
For ADA Compliance, ensure the top of the Kiosk Computer Screen is no more than 48” from
the ground.
https://advancedkiosks.com/products/technology-considerations-ada-compliance/
Plug the kiosk into a standard 120v wall outlet. Take care that the power cord is managed, so that
it will not catch anything and won’t become tangled.
Back Up Your Information
Superheroes need it, police depend on it and everyone that uses a computer should use some
form of it. Computers aren't perfect. Files become corrupt, motherboards malfunction, electrical
storms strike and CPUs call it quits taking our precious data with them.
Advanced Kiosks cannot recover your data. If a replacement, or repaired kiosk is required it will
be shipped with our standard installation.
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Kiosk Standard Features
All-In-One Computers
The power required to operate the Island Kiosk is standard 120V Power plug with grounding.
The kiosk is programmed to turn on automatically upon being plugged into a power source. As
shown in the picture below, there are 2 monitors mounted to the top of the kiosk. There can be a
total of 4 monitors if needed.
Kiosk with 2 Monitors Mounted Kiosk with 4 Monitor Mounts
4 Monitor Mounts with
Holes for Cables
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Monitor Mounts
The monitor controls will be on the back of the monitors, and you can access the cables from the
mounts that hold the monitors. There is a lock on the back of each mount that allows for access
to the monitor cables.
Monitor Mount Rear View Kiosk With 4 Monitor Mounts
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Printer Shelves
Printer shelves mounted on drawer slides are included with the kiosk, with one on either side.
Laser or Thermal printers are not included and are a paid option.
Open Kiosk with 2 Shelves for Optional Printers
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Optional Equipment
Laser or Thermal Printers
The Island Kiosk has an option to come with 1 or 2 Laser or Thermal printers. They will be
mounted on the internal printer shelves, which can slide in or out for easy maintenance and
refills. They can be accessed by taking off the side doors of the kiosk, which have 2 locks on the
top of the doors.
Kiosk with Side Doors Mounted Kiosk with Doors Removed to Show Shelves
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Kiosk Banner
The Island Kiosk has an option for a mast attachment with 2 double-sided banners. The banners
will have to be a standard size to allow for correct mounting. The banners will also have to be
pocket banners. The poles that the banner will be on are 1.1 inch in diameter.
Size and Dimensions of Banner:
The recommended size of the banner will be 12 inches wide by 30 inches long when mounted to
best fit the distance between the poles. This dimension will ensure that there is no overhang or
risk of hitting the mast and banner. The entire kiosk assembly with the mast option is shown
below. Shown below is also a dimensional drawing of the banner setup for clarity.
Minimum and Maximum Banner Width
The width and height of the poles and mast are adjustable, but our recommended dimension of
12”x30” should allow for optimal use of the kiosk. The minimum width of each banner can be as
small as 10 inches, and the max width should be 14 inches to prevent the arms from hanging
over the edge of the kiosk.
Assembled Kiosk with Mast Dimensional Drawing with Banner Dimensions
Pocket Banner Specs
Pocket Banners are a type of banner with loops on the top and bottom to slip over the end of
rods, shown below.
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The rods that are used in this particular kiosk assembly are 1.1 inch in diameter. According to
this article at https://support.esigns.com/kb/a121/pole-pockets-sleeves-on-banners.aspx, for this
assembly you will need to make sure to have a 3”flat pocket size for a 1.1” diameter pole.
This will need to be included as part of the 30-inch length of the banner. Speak to your banner
manufacturer to ensure that the dimensions will be correct.
Mounting to the Kiosk
The top banner pole requires a Philips screwdriver to attach it to the center mast.. The mast will
be mounted by putting it through the hole in the top of the kiosk and securing it to the bottom
frame.
After the mast has been secured, you can then slide the banner over the top and bottom poles of
the mast. As mentioned before, check with your banner manufacturer to make sure that
this banner will fit. The caps on the end of the poles will keep the banner from sliding off the
ends.
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Specifications
Computer
Your kiosk comes with an integrated all-in-one computer. See the
manufacturer’s manual for any questions on the computer. Below is the
standard specification. See your disk for additional information and drivers.
Computer Specifications:
OS
Windows 10 Professional
Processor
Intel i3
System Memory
4GB DDR4
Graphics
Iris Graphics 6100
Storage Device
120GB SSD
Operating Temperature
0°C to 40°C (32°F to 104°F)
LAN Controller
Intel Gigabit Ethernet
Max LAN Speed
10/100/1000Mbps
USB 3.0
4 x USB 3.0 (Internal)
Audio
Realtek HD Audio Codec ALC269
Camera
1.3M Camera
WI-FI
802.11 AC
Power Requirements
The following matrix is the power requirements for the kiosk’s components.
Over time manufactures may change these settings, so please review the
manual that comes with each of the following components for the most recent
power information.
Kiosk
110VAC
50 / 60 Hz
Maintenance of Kiosk
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Cleaning and Maintenance
Touch Screen
Any standard glass cleaner can be used to clean the touchscreen, but avoid products containing
ammonia.
Always spray the glass cleaner on the cloth or towel and then clean the touchscreen. Glass
cleaner sprayed directly on the monitor could possibly leak inside the unit and cause damage.
Dirt and fingerprints do not affect the operation of a properly sealed touch display.
Enclosure Cleaning and Maintenance
Use ONLY stainless steel cleaner to clean the metal sides of the kiosk. Use a soft cloth and avoid
excessive scrubbing. DO NOT wipe down any electronics (keyboard, credit card reader, etc.)
with a wet solution.
Kiosk Information
We recommend you write down the serial number, key number, and other useful information on
your kiosk for future reference.
Serial Numbers –Write all your equipment Serial Numbers here and keep this document in a
safe place.
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Serial # ____________________
Notes:
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Support
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Warranty
Policy
Limited Warranty
Your Advanced Kiosk’s Island Kiosk is guaranteed for 3 years from the date of purchase. The
electronics in the kiosk are guaranteed for 3 year including the monitor. In the case of any item
not working you must call Advanced Kiosks to obtain a RMA # before shipping back the item.
All items must be well package for return shipment and insured for their full value. All
items shipped to us must have a tracking number and the RMA # on the outside of the box.
Advanced Kiosks is not responsible for lost packages. Items that are damaged due to poor
packaging will void the warranty. Please note that your warranty only covers usual and
customary use of the kiosk and the electronics. It does not cover damage due to misuse,
vandalism, water damage, etc. Any modification of the kiosk will void the warranty. All
replacements will be shipped by ground, or freight.
Reformatting the HDD and/or reinstalling the operating system due to file corruption, or any
reason not related to defective hardware, is not included under this warranty, and would have
associated costs.
Returned Item
All items that are returned will be subjected to a 35% inspection and restock fee. There is no
refund available for custom work. This includes: custom paint job, custom graphics, custom
paint colors, custom software, or any design modification of the kiosk.
Shipping
If an entire Kiosk is being shipped to Advanced Kiosks, it must be shipped freight. Shipments
will not be accepted without an RMA number. Any item shipped to Advanced Kiosks must be
well packaged. We are not responsible for damage due to poor packaging
For full Terms & Conditions, Please refer to: https://advancedkiosks.com/about- advanced-
kiosks/terms-conditions/
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