Agent 1000 User manual

agent 1000
Instruction Manual
l

1
INTRODUCTION
Thank you for purchasing the Agent 1000. This product meets all the CE standards of
approval for the UK. Please read this user guide before use.
SAFETY INSTRUCTIONS
1. Unplug the line cord before cleaning. Use a soft damp cloth for cleaning.
2. Do not place this product on unstable surfaces.
3. Never push foreign objects of any kind into this product.
FEATURES
¾10 one-touch memories
¾Music on hold
¾Last number redial function
¾Pause
¾Ringing volume Low/High
¾Headset volume Low/Medium/High
¾In use LED indicator
¾Hands-free dialing and speaking
¾Dedicated headset port
EMERGENCY CALLS
Calls can be made on this telephone to contact the emergency services.
The European code for emergency services is 112. However, you can still use 999 in the UK.
An access code may also be required if the phone is connected to a PABX.

BUTTONS & FEATURES
2
REDIAL/P
WALL MOUNTING
Position the telephone where you want to fix it to the wall. Drill two holes and fix
roundheaded screws, leaving them slightly proud of the surface. Position the
telephone over the screws and slide downwards into place.
MEMORY KEYS
MESSAGE LED
HOLD
RECALL
HANDSFREE
NUMERICAL KEYS
HEADSET PORT TELEPHONE HANDSET PORT
VOLUME (LO/MID/HI)
LINE
EXT
MESSAGE WAITING SWITCH
HOLES FOR WALL MOUNTING
RING (LO/HI)
RECALL (TBR/ELR)

INSTALLATION
1. Insert one end of the line cord into the line jack of the phone (8) and connect the
other end to your BT socket.
2. Connect the handset cord to the telephone handset port (15).
3. Select the desired volume for calls (11) and your telephone ringer (12).
RECEIVING A CALL
¾From the handset
1. Pick up the handset to commence your call.
2. When finished, return the handset to the base to end the call.
¾Switching to speakerphone
1. When using the handset, press key (6) and return the handset to the base.
2. When finished, press key (6) to end the call.
¾From the speakerphone
1. When the telephone rings, press key (6) to talk to the caller. For the other party to
hear your voice clearly, speak into the speaker from a distance of 32cm or less.
2. When finished, press key (6) to end the call.
MAKING A CALL
¾From the handset
1. Pick up the handset.
2. When you hear the dial tone, dial the desired number.
3. When finished, return the handset to the base to end the call.
¾From Speakerphone
1. Press key (6)
2. When you hear the dial tone, dial the desired number.
3. When finished, press key (6) again.
¾Redial
1. Pick up the handset or press key (6).
2. Press REDIAL/P key (5), the last dialled number will be dialled again
3

ONE TOUCH MEMORY OPERATION
¾To store a number in one-touch memory
1. Pick up the handset or press key (6), then press and hold the STORE key for 3 seconds.
2. Dial the phone number you want to store.
3. Press one of the memory keys (1) to store the phone number under the corresponding
memory number
¾To make a call from one-touch memory
Pick up the handset or press key (6), then press the newly programmed memory key to dial
the desired number.
FLASH FUNCTION
The RECALL/FLASH time on the Agent 1000 is set to 100ms.
PAUSE
When dialling, press REDIAL/P key (5) to insert a 3.6s pause time between dialled numbers.
RECALL SWITCH
Before you attempt to change the recall switch (13), you should disconnect the phone from
the network.
ADJUSTING HEADSET AND SPEAKERPHONE VOLUME
Slide the VOLUME switch to LO(Low) or MID(Middle) or HI(High) to adjust the headset or
speakerphone volume.
ADJUSTING RINGING VOLUME
Slide the RING switch (12) to HI(High) or LO(Low) to select desired ringing volume.
4
USING A HEADSET
Insert the jack plug on your headset cable into the headset port (14). Your headset is now
ready to use.
¾To answer an incoming call, press (6).
¾To end the call, press (6).
*

5
TROUBLE SHOOTING
If your telephone does not appear to be working correctly, please check the following:
No dialling tone - Is phone cord connected to the wall socket?
Will not ring - REN number may exceed 4, for all telephones connected to the line.
Disconnect a phone until the number is below 4.
If you are still experiencing problems, please contact your Agent supplier.
NOTE:
Due to continuous product development, all features and specifications are subject to change
without prior notice.
MESSAGE WAITING LED INDICATOR
When used behind a PABX, this telephone will respond to voice messaging systems on many
PABX types, giving a visual signal of a message waiting. Your telephone manager will be
aware of which system is relevant to your organisation and will advise you on the adjustment
of your telephone accordingly.
This adjustment is carried out by means of the message waiting switch (10).