Cisco SPA-500 Series User manual

Cisco SPA500 Series
User Guide
Table of Contents
Dialing .............................................................................................................2
Dial Phone Number or Extension ........................................................2
Your Phone Calling Features.....................................................................2
Basics..........................................................................................................2
Page ............................................................................................................4
Group Page ...............................................................................................4
Directory..................................................................................................... 4
Call History ................................................................................................4
Call Forwarding ........................................................................................5
Account Codes.........................................................................................5
Quick Dial Calling Features.......................................................................5
Call Forwarding ........................................................................................5
Call Return .................................................................................................5
Call Waiting................................................................................................5
Directed Call Pickup................................................................................5
Last Number Redial.................................................................................5
No Answer Timer.....................................................................................5
Voice Portal / Voicemail Access...........................................................6
Speed Dial 8 (1-Digit Codes) .................................................................6
Speed Dial 100 (2-Digit Codes)............................................................6
Voicemail and Voice Portal........................................................................ 7
Initial Voicemail Set Up........................................................................... 7
Access Voicemail and
Voice Portal ............................................................................................... 7
Voice Messaging Main Menu....................................................................8
“Play Message” Options ........................................................................8
Voice Portal Main Menu .............................................................................8
Cisco-SPA500-series-220126-UGTelNet Worldwide, Inc. • telnetww.com • [phone]
*Model shown is a Cisco SPA508G, features may vary.

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Cisco SPA500 Series
User Guide
Dialing
Dial Phone Number or Extension
Lift handset and dial number, (OR, with handset on-hook, dial
number and push dial softkey, SPEAKER button or #key).
For:
• Local and long distance – dial the 10-digit phone
number (area code + local number)
• International – dial 011 + country code + city code +
number
• Internal extension – dial the extension
To Speed Dial – (requires set up) press 1-digit code, or #plus
2-digit code assigned to the number you want to dial.
NOTE:
• If account codes are assigned to your phone, you may be
prompted to enter a code to complete the call.
Your Phone Calling
Features
NOTE:
• Features shown apply for Cisco SPA502, 504, 508 and
525G2 IP phones. Different softkeys or steps for model
525G2 are noted in pink.
Basics
Access Voice Messages
1. Press the Messages button to access voice messages
and your voice portal.
2. Follow prompts to play messages, record greetings, etc.
(See Voice Messaging section for more options.)
Call Forwarding (All Calls)
To activate Call Forwarding
1. With handset on-hook, press the cfwd (or Forward)
softkey.
2. Enter phone number (or extension) to which calls will be
forwarded. (Or forward to voicemail)
3. The LCD display will show “Calls Forwarded”.
To clear Forwarding
1. Press the -cfwd (or Clr Fwd) softkey. The cfwd (or
Forward) softkey will appear and “Calls forwarded”
message is turned off.
(See Quick Dial section for other Forwarding options.)
Call Hold
1. While on an active call, press the HOLD button. (Party
will hear three short tones, then music while holding.)
2. Press the resume softkey or the appropriate blinking
line key to pick up the held call.
Call Return
To dial last incoming number
1. With the handset on-hook, press the lcr (or Call Rtn)
softkey and the last incoming phone number is dialed.
1. Handset
2. Message waiting
indicator
3. LCD screen
4. Line keys
5. Softkey buttons
(functions labeled in
LCD screen above
buttons)
6. Navigation button
7. Messages button
8. Hold button
9. Setup button
10. Mute on/off
11. Volume button (+ to
increase or - to lower)
12. Headset on/off
13. Speaker on/off
14. Keypad
32
14 13
1
*Model shown is a Cisco SPA508G, features may vary.
5
4
6
7
8
9
10
12 11

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To select from list of recent missed incoming calls
1. Press the miss softkey for list of recent missed calls.
2. Use the up/down navigation button to select the
desired phone number.
3. Press the dial softkey to place the call.
Another way to access Call Return:
1. Dial ✱69 and the system will announce the last
incoming number.
2. Press 1to connect to that number.
Call Transfer - Attended
1. While on a call, press the xfer (or Transfer) softkey and
call will be placed on hold.
2. Dial the 10-digit phone number (or 4-digit extension)
and announce the call when the third party answers.
3. Press the xfer (or Transfer) softkey again and the other
two parties are connected. Your line is disconnected
from the call.
NOTE:
• If third party does not answer, press the End Call softkey,
then the Resume softkey (or blinking line key) to connect
with rst caller. Use ✱55 + extension to transfer direct to
voice mail.
Call Transfer - Blind
1. While on a call, press the bxfer (or BlindXfer) softkey.
2. Dial the 10-digit phone number or extension to which
the call will be transferred.
3. Press the dial softkey and the other two parties are
connected while your line is disconnected from the call
(third party phone begins ringing).
Call Park and Call Unpark (if enabled)
You can “park” a call on a designated line so you or another
person in your company can pick up the call on another IP
phone.
To park a call
1. While on an active call, press the hold softkey.
2. Then press the park softkey, followed by # key (or press
✱68, then #). The call we be parked at the extension
currently being used.
To unpark the call on another IP phone
1. Press the right navigation button, and then the unpark
softkey (or press ✱88) on the phone on which you wish
to pick up the call.
2. Dial the extension of the phone where call was initially
parked, followed by the #key.
Group Call Park and Call Unpark (if enabled)
You can “park” a call on a designated line so you or another
person in your company can pick up the call on another IP
phone. This feature may not be enabled on your service.
To park a call
1. While on an active call, press the hold softkey.
2. Then press the park softkey. The system will announce
the extension where call is parked (e.g., 101, 102, etc).
To unpark the call on another IP phone
1. Press the right navigation button, and then the unpark
softkey (or press ✱88) on the phone on which you wish
to pick up the call.
2. Dial the 3-digit park extension (e.g., 101, 102, etc).
Do Not Disturb
To enable Do Not Disturb (DND)
1. With the handset on-hook, press the dnd (or DnD)
softkey (or press ✱78).
2. The LCD display will show “Do not disturb” message
and all incoming calls will be automatically redirected to
voicemail without ringing the phone.
To clear Do Not Disturb
1. Press the –dnd (or Clr DND) softkey (or press ✱79). The
dnd (or DND) softkey will appear and “Do not disturb”
message is turned off.
Redial
1. With the handset on-hook, press the Redial softkey. The
last number dialed is automatically redialed.
Mute
1. Press MUTE button to turn microphone mute feature on
or off. Status will be shown on LCD display.
Three-Way Conference Call
1. While on an active call, press the conf (or Conf) softkey.
The connected party is placed on hold.
2. Dial the 10-digit phone number (or extension) of the
party you wish to connect.
3. Press the conf (or Conf) softkey again and all parties
will be connected.

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NOTE:
• If the party you are trying to connect does not answer,
press the end Call (or End Call) softkey, followed by the
resume (or Resume) softkey, (or press the blinking line
key) to connect with previous caller/s.
Page
1. With the handset on-hook, press the page softkey.
2. Dial the desired extension and press #.
3. After a brief tone, the call connects to the desired
extension and activates its speaker phone. You can
then begin speaking to the other party.
Group Page
1. Dial 800.
2. All idle phones in group will be alerted with a paging
beep (may not be available at all locations).
3. After a brief tone, begin speaking and hang up when
nished.
Directory
You can search for other people in your group through a
directory.
1. Press the right navigation button and then the dir
softkey.
2. Navigate (using up/down navigation buttons) to option
3- Group (or 2- Group) and press select softkey (or
simply press 3on the keypad).
3. Select option 1- Simple Search. You can now enter the
rst or last name of the person you wish to reach.
4. Use the up/down navigation buttons to nd and select
the desired person/number, then press the dial softkey.
Call History
1. Press the setup button.
2. Select option 3- Call History (or 2 - Call History)
3. Select option 1- Redial List,2- Answered Calls, or
3- Missed Calls (or 1- All Calls,2- Missed Calls,3-
Received Calls or 4- Placed Calls)
4. Use up/down navigation button to select the desired
number and then press Dial softkey to place the call.
Important Note About 911:
Because VoIP (Voice over Internet Protocol) service
works differently than traditional phone service, VoIP
E911 service may also work differently. To understand
limitations and to be prepared should you need to make
a 911 call from your IP phone, please read the TelNet
E911 Emergency Service Advisory Notication at:
www.telnetww.com/TelNet911Advisory.pdf

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1. Lift handset. Press ✱69.
2. The system announces the last incoming phone
number.
3. Press 1to activate/dial the last incoming number.
Call Waiting
Be notied of other calls coming in while you are on the line.
Activate Call Waiting for All Calls
1. Lift handset. Press ✱43.
The Call Waiting service is turned on for all calls.
Deactivate Call Waiting for All Calls
1. Lift handset. Press #43.
The Call Waiting service is turned off for all calls.
Cancel Call Waiting for a Single Call
1. Lift handset. Press ✱70.
The Call Waiting service is turned off so that you can make an
uninterrupted phone call. The Call Waiting service will be back on
after the next outgoing phone call.
Directed Call Pickup
Intercept or pick up a call coming in on another phone in your
call pickup group.
1. Press the right navigation button, followed by the pckup
softkey. (or, lift handset and press ✱97. )
2. Enter the extension of the phone that is ringing and
then press the #key.
The call will be redirected to your extension and you will be
connected to the call.
Last Number Redial
1. Lift handset. Press ✱66.
The last outgoing phone number is redialed.
No Answer Timer
Change the number of rings before a call goes to voicemail
1. Lift handset. Press ✱610.
2. Follow prompts to set number of rings.
Account Codes
• If account codes are enabled on your phone, you will be
prompted to enter a non-validated code after dialing the
desired number.
Quick Dial Calling
Features
Call Forwarding
Forward all incoming calls to another number or voice mail,
forward calls only when your line is busy, or when calls go
unanswered. As part of your business continuity plan, have
Call Forwarding Not Reachable feature set to automatically
forward all calls if something prevents calls from completing,
(e.g. power failure or loss of Internet connectivity).
Activate Call Forwarding
1. Lift handset. Press the ✱+ code (see chart below).
2. Enter phone number to which calls will be forwarded.
(Or forward to Voicemail)
3. Replace handset. The service is on.
Deactivate Call Forwarding
1. 1. Lift handset. Press the ✱+ code or #+ code (see chart
below).
2. Replace handset. The service is off.
Call Return
Call Forwarding
Activate Deactivate
All Calls ✱72 ✱73
All Calls to Voicemail ✱21 #72
When Busy ✱90 ✱91
Busy to Voicemail ✱40 #40
When No Answer to Voicemail ✱41 #41
Not Reachable
(for business continuity plan –
requires set up)
✱94 ✱95
Check Not Reachable status ✱63✱

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Voice Portal / Voicemail Access
1. Lift handset. Press ✱86 or press the voicemail button
2. Follow the prompts of the Voice Portal Main Menu.
Speed Dial 8 (1-Digit Codes)
Set up and update 1-digit speed dial codes for frequently
dialed numbers; directory is active on your phone for fast,
easy dialing.
Set up/update Speed Dial 8 (1-digit codes):
1. Dial ✱74 and listen for tone.
2. Enter the 1-digit code plus the 10-digit phone number
you would like assigned.
(Recorded message conrms code was programmed.)
Place call using Speed Dial 8:
1. Press the 1-digit speed dial code, then the dial softkey.
Speed Dial 100 (2-Digit Codes)
Set up and update 2-digit speed dial codes for frequently
dialed numbers; active on your phone for fast, easy dialing.
Set up/update Speed Dial 100 (2-digit codes)
1. Dial ✱75 and listen for tone.
2. Enter the 2-digit code plus the 10-digit phone number
you would like assigned.
(Recorded message conrms code was programmed.)

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To place call using Speed Dial 100:
1. Press #plus the 2-digit speed dial code.
2. Press the dial softkey.
Voicemail and Voice Portal
You can access your Voice Mail and personal Voice Portal
using your own phone or another phone. To log in, use one
of the following options:
From your own phone:
1. Press the Voicemail/MESSAGE button on your phone or
dial ✱86 from your phone.
From another phone:
1. Dial your phone number/extension or dial the group
Voice Portal general access number/extension.
NOTE:
• Your administrator provides you with the phone number/
extension for the group Voice Portal (referred to as the
Voice Portal general access number/extension.)
Initial Voicemail Set Up
1. First time logging in, press MESSAGE button, OR ✱86
from your phone.
2. Enter a new passcode at the prompt followed by #.
3. Re-enter your passcode at the prompt followed by #.
4. Record your name at the prompt and press #. Your
Voice Portal is setup and ready for use.
Access Voicemail and
Voice Portal
From your own phone:
1. Press MESSAGE button on phone, or dial ✱86.
2. Enter your passcode followed by #. (Skip step if auto login is
enabled.)
3. Follow prompts of the Voice Messaging Main Menu.
From another phone within your group:
1. Dial your phone number or extension.
2. Press ✱during your greeting to reach the login prompt.
3. Enter your passcode followed by #to reach Voice
Messaging Main Menu.
4. At the Voice Messaging menu, make selection, (or press
✱to reach the Voice Portal Main Menu.)
From a phone outside of your group:
1. Dial the Voice Portal general access phone number/
extension
2. Enter your mailbox number (typically your phone
number).
3. Enter your passcode followed by #.
4. Follow prompts of the Voice Portal Main Menu.

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Cisco SPA500 Series
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Voice Messaging Main Menu
1Listen to Messages
2Busy Greeting Menu
3No Answer Greeting Menu
4Extended Away Greeting Menu
5Compose Message Menu
7Delete All Messages
✱Voice Portal Main Menu
#Repeat Menu
Voice Portal Main Menu
1Access Voice Mailbox
2Change Prole
3Record Personalized Name
5Change Passcode
6Exit
#Repeat
“Play Message” Options
While listening to message Between messages
1Skip Back #Save
2Pause/Resume 7Delete
3Skip Forward 2Repeat
4Jump to Beginning 5Envelope Info
6Jump to End 6Play Next Message
Any time 8Callback Caller
✱Return to Previous Menu 9Additional Options
1Reply to Message
2Forward Message
✱Return to Previous Menu
#Repeat
NOTE:
• Message waiting indicator light may stay on if messages are not deleted. To clear message waiting indicator, dial ✱99.