Snom 320 User manual

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Snom Phone
Quick Start Guide

Table of Contents
1.!Quick Reference information ............................................................................................... 3!
2.!Introduction.......................................................................................................................... 4!
3.!Making Calls ........................................................................................................................ 5!
3.1!Internally ........................................................................................................................ 5!
3.2!Externally ....................................................................................................................... 5!
3.3!Emergency Calls............................................................................................................ 5!
3.4!Speaker Phone .............................................................................................................. 5!
3.5!Ending Calls................................................................................................................... 5!
4.!Answering Calls................................................................................................................... 6!
4.1!Using the Handset ......................................................................................................... 6!
4.2!Using the Speaker ......................................................................................................... 6!
5.!Calling features.................................................................................................................... 7!
5.1!Putting a call on hold...................................................................................................... 7!
5.2!Parking a call ................................................................................................................. 7!
5.3!Retrieving a parked call ................................................................................................. 7!
5.4!Call Forwarding-Introduction........................................................................................ 7!
5.5!Immediate, Busy and No Answer Call Forwarding using the Handset .......................... 8!
5.5.1!Enabling ................................................................................................................... 8!
5.5.2!Disabling .................................................................................................................. 8!
5.5.3!Access Codes .......................................................................................................... 8!
5.6!Selective Call Forwarding using the Handset ................................................................ 8!
5.7!Remote Access to Call Forwarding................................................................................ 8!
6.!Advanced Call Handling ...................................................................................................... 9!
6.1!Call Waiting.................................................................................................................... 9!
6.2!Transferring a call .......................................................................................................... 9!
6.3!Three Way Conferencing ............................................................................................... 9!
6.4!Do Not Disturb ............................................................................................................... 9!
7.!Voicemail ........................................................................................................................... 10!
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7.1!Accessing Voicemail .................................................................................................... 10!
7.2!Using the Voicemail system......................................................................................... 10!
8.!CommPortal....................................................................................................................... 11!
8.1!Logging In .................................................................................................................... 11!
8.1.1!Dashboard.............................................................................................................. 11!
8.1.2!Messages & Calls .................................................................................................. 11!
8.1.3!Contacts ................................................................................................................. 11!
8.1.4!Call Manager.......................................................................................................... 11!
8.2!Changing your Password............................................................................................. 12!
8.3!Help.............................................................................................................................. 12!
9.!Access Codes.................................................................................................................... 13!
10.!Entering numerals, letters and special characters............................................................ 14!
10.1!SNOM 320 ................................................................................................................... 14!
10.2!SNOM 370 ................................................................................................................... 14!
11 SNOM ADDITIONAL FEATURES................................................................................... 15!
11.1 Snom320 ................................................................................................................... 15!
11.2 Snom 370 .................................................................................................................. 15!
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1. QUICK REFERENCE INFORMATION
Keypad
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2. INTRODUCTION
Welcome to your new phone!
This guide will help you get up and running with your new phone as soon as possible. It tells you
how to use your phone and the more commonly used features.
If you have any problems or need a more detailed description of the operation of your phone then
please either contact your administrator or call MegaGate Customer Support at 601.450.5000.
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3. MAKING CALLS
Select outgoing identity
From the idle screen, press ▲▼ to select one of the configured identities.
•Enter the number on the alphanumeric keypad and pick up the handset
•or pick up the handset, enter the number, ✔or
•, enter the number, ✔
Accepting calls
•With the handset: Pick up the handset
•With a headset: Press ✔or blinking line key
•With the speakerphone: Press
3.1 Internally
To call another person in your business lift the handset and dial the other person’s extension. This
is typically a 3 or 4 digit number then always hit the ✓or Confirm key after you have dialed the
number.
3.2 Externally
To call a number outside of your business follow the instructions above-lift the handset and dial
the phone number.
3.3 Emergency Calls
In an emergency lift the handset and dial 911. Note that depending on your phone type and
configuration the call may not complete automatically once you have finished dialing and you may
need to hit the ✓or Confirm key once you have dialed the number.
3.4 Speaker Phone
To make a call using your speaker phone, either press the Speaker key or leave the handset
on-hook and dial the number or extension of the person you want to call, followed by ✓or
Confirm.
3.5 Ending Calls
To end a call replace the handset, or press either the ✕or Cancel key.
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4. ANSWERING CALLS
Select outgoing identity
From the idle screen, press ▲▼ to select one of the configured identities.
•Enter the number on the alphanumeric keypad and pick up the handset
•or pick up the handset, enter the number, ✔or
•, enter the number, ✔
Accepting calls
•With the handset: Pick up the handset
•With a headset: Press ✔or blinking line key
•With the speakerphone: Press
4.1 Using the Handset
To answer an incoming call, lift your handset and you will be connected to the caller.
4.2 Using the Speaker
To answer a call using the speakerphone, do not lift the handset and instead press the
Speaker key.
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5. CALLING FEATURES
5.1 Putting a call on hold
You can put a call on hold by pressing the Hold key. You may now replace the handset
without cutting the caller off. You can also now make another call while the first call is on hold.
To retrieve the call, press the Rkey or the Hold key again. If you’ve made another call since
you put the first call on hold, you’ll need to put that call or put it on hold before you can retrieve the
first one, using the arrow keys to select the call to retrieve.
Press the ✔or the line key of the call. The LED starts to blink slowly. Press ✔to resume the call.
With more than one call on hold: Press line key of a call to resume it.
5.2 Parking a call
Parking a call places the call on hold in a “park orbit” so that the call can be retrieved from another
phone.
If you have keys on your phone for parking calls, when in a call press the key of the park orbit
where you want the call parked. Usually labeled on the phone, i.e. P1 or P2. The call will now be
parked and you may now replace the handset.
If you have keys on your phone for parking calls these keys will indicate via a light or icon when a
call is parked against that orbit.
5.3 Retrieving a parked call
If you have keys on your phone for parked calls, pick up the handset and press the key of the park
orbit where the call is parked.
5.4 Call Forwarding-Introduction
Your phone system supports a number of different types of Call Forwarding.
•Immediate (sometimes called Unconditional) Call Forwarding is where all calls are
forwarded to a number of your choice. This can either be to your voicemail (which is the
default) another extension in your business or an external number.
•Busy Call Forwarding forwards all calls that are received when you are already on the
phone.
•No Answer (sometimes called Delay) Call Forwarding forwards all calls when you do not
answer them after a certain delay.
•Selective Call Forwarding forwards calls from certain numbers to another number.
The easiest and most flexible way of configuring call forwarding is using CommPortal. See later in
this Guide for instructions on using CommPortal.
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5.5 Immediate, Busy and No Answer Call Forwarding using the Handset
5.5.1 Enabling
To use your handset to enable Immediate, Busy or No Answer Call Forwarding dial the access
code for the type of call forwarding you want to enable followed by the number you wish to forward
calls to.
For example, to use immediate call forwarding to forward all calls to extension 1004, you would dial
*721004. Depending on the configuration of your phone system this may set up a courtesy call to
the number you are forwarding calls to. The system will only enable call forwarding if this courtesy
call is answered.
5.5.2 Disabling
To disable call forwarding dial the disable code for that type of call forwarding.
5.5.3 Access Codes
Type of forwarding
Enable Code
Disable Code
Immediate/Unconditional
*72
*73
Busy
*90
*91
No Answer/Delay
*92
*93
5.6 Selective Call Forwarding using the Handset
The Selective Call Forwarding feature can be configured by dialing *63. This feature provides
voice prompts to help you with setting it up.
5.7 Remote Access to Call Forwarding
You phone system also supports setting up Call Forwarding remotely using any phone. To use
this feature, follow these steps:
1. Dial the remote access to call forwarding number.
2. Enter your full 10-digit phone number followed by #.
3. Enter your remote access to call forwarding PIN followed by #. Note that this PIN is
different from your CommPortal password.
4. Enter the access code of the call forwarding service you wish to configure.
5. If you are enabling call forwarding the system will then provide a broken dial tone. Enter the
number you would like calls forwarded to.
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6. ADVANCED CALL HANDLING
6.1 Call Waiting
If a second call comes in when you are already on the phone, you will hear a tone and the phone
screen will display the details of the second caller.
To answer this second call you should either select ✓or Confirm or press the line key which is
flashing. Answering the second call will automatically put the first call on hold. You can toggle
between the calls by placing the current one on hold and retrieving the other call.
6.2 Transferring a call
To transfer a call, follow these steps:
•Press the Transfer key –this places the current call on hold.
•Dial the number of the person you want to transfer the call to.
If you want to transfer the call before the other person answers, press the Transfer key.
Alternatively wait until the person has answered before completing the transfer by pressing the
Transfer key.
Examples of Call transfer
Example 1: Attended transfer
Put the call on hold. Dial the number that you wish to transfer the call to. If the third party wishes to accept the call press
Transfer key, then press ✔.
Example 2: Blind transfer
When the incoming call is ringing or with the call on the line: Press Transfer key, dial the phone number the call is
to be transferred to, press Transfer Key then ✔.
6.3 Three Way Conferencing
To conference a third person into a regular two-way phone call, follow these steps.
•When in a regular call, press the Conference key or press the Hold key (both will place
the caller on hold).
•Dial the person you want to join you call.
•Once this person has answered, press the Conference key and the three-way call is
set up.
6.4 Do Not Disturb
If you don’t want any calls to ring your phone, but instead go straight through to your voicemail, you
can enable Do Not Disturb.
If you have a key marked DND then press this to toggle Do Not Disturb on and off.
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7. VOICEMAIL
7.1 Accessing Voicemail
When you have one or more unheard voice messages waiting, your phone will display a flashing
light in the upper right corner. It is labeled Message. This is your voice message indicator light.
To listen to your messages log in, either by dialing the voicemail access code *55, or press the e
retrieve key which is located next to the message indicator light.
The first time you access you voicemail box you will be asked to set up your mailbox, record your
name, choose a pin number, and a record a greeting to be played by callers.
Initializing your Voicemail is the first step before accessing the CommPortal see section 8.
7.2 Using the Voicemail system
The voicemail system is menu driven, so listen to the voice prompts and then press the keys on
your phone to select which option you would like.
Once you become familiar with the system there is no need to wait until the voice prompts have
played before pressing a key –you can interrupt the announcements to speed up your experience.
For your convenience, the most commonly used mailbox commands are as follows.
To listen to your voice messages from the main menu:
Press 1
To listen to your other messages from the main menu:
Press 1 1
To save a message once you’ve listened to it:
Press 2
To delete a message once you’ve listened to it:
Press 3
To change your mailbox settings from the main menu:
Press 4
To cancel the current operation:
Press *
To go back to the previous menu:
Press *
To finish entering digits, or recording an announcement:
Press #
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8. COMMPORTAL
CommPortal gives you a powerful and easy to use web interface to your phone settings.
8.1 Logging In
To log in, follow these steps:
1. Open a browser and point it at http://msweb.megagate.com/MegaGateSDP
2. Enter your phone number.
3. Enter your password. This is the pin number that you created for your voicemail in section
7.1.
8.1.1 Dashboard
Once you’ve logged into CommPortal you will see the Dashboard page. This displays
•whether you have any new voice messages
•your most recent received and missed calls
•your contacts, along with a quick search facility
•any settings you have applied to your phone.
8.1.2 Messages & Calls
The Messages tab displays all of your new and saved voice messages. You can play these voice
messages form within your browser by clicking on them. You can also delete messages and mark
then as heard or unheard.
The Missed Calls, Dialed Calls and Received Calls tabs show you details of all the most recent
calls you have missed, dialed and answered.
8.1.3 Contacts
The Contacts page allows you to manage your contacts and their phones numbers. You can add
as many contacts as you wish, and each contact can have up to three numbers: home, work and
cell. An easy search facility is also provided.
8.1.4 Call Manager
The Summary tab of Call Manager gives you an easy to understand description of what will
happen to calls coming to your number.
The other tabs allow you to change the settings of your phone accounts, such as Call Forwarding
and Do Not Disturb, as well as more advanced features such as Follow Me.
•To turn a feature on, click the red cross so that it becomes a green tick and click on Apply.
•To disable a feature, click the green tick so it becomes a red cross and click on Apply.
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8.2 Changing your Password
If this is the first time you have accessed CommPortal, you should change your password to one
that only you know. To do this, follow these steps:
•Select the Settings page.
•Enter your new password in the Password box.
•Re-enter your new password in the Confirm Password box.
•Click Change Password.
8.3 Help
Context sensitive help is always available in CommPortal by clicking on the Help link. This
launches a separate window with a detailed description of the feature you have selected, and
instructions for configuring it.
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9. ACCESS CODES
This section lists your phone system’s most commonly used access codes:
Immediate Call Forwarding Activation
*72 + number to forward to
Immediate Call Forwarding Deactivation
*73
Busy Call Forwarding Activation
*90
Busy Call Forwarding Deactivation
*91 + number to forward to
No Answer Call Forwarding Activation
*92
No Answer Call Forwarding Deactivation
*93 + number to forward to
Automatic Recall
*69
Voicemail
*55
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10. ENTERING NUMERALS, LETTERS AND SPECIAL CHARACTERS
10.1 SNOM 320
10.2 SNOM 370
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11 SNOM ADDITIONAL FEATURES
11.1 Snom320
Call lists
•From the idle screen, press [CHist] to open.
•Select list with function key: [Missed], [Received], [Dialed] calls.
•Scroll through list: . Dial selected number: ✔.
Directory
•Open: Press Directory key.
•Scroll: .
•Dial number of selected entry: ✔.
•<New Item>: Press Directory key, then.
•Editing entries: See "Entering numerals, letters, and special characters section 10".
Trouble Shooting
Reboot
>  Configuration > [Reboot] > Reboot? > ✔
Hard reboot
Disconnect power, wait for a few seconds, reconnect.
! ! ! ! ! Never disconnect the power during a firmware update! ! ! ! !
Reset to factory values All customized settings will be lost!
11.2 Snom 370
Call lists
•From the idle screen, press [CHist] to open.
•Select list of [missed], [received], [dialed calls]: ▲▼ then ✔.
•Scroll through list: ▲▼. Dial selected number: ✔.
Directory
•Open: Press . Scroll: ▲▼. Dial number of selected entry: ✔.
•<New Item>: [R].
•Editing entries: See "Entering numerals, letters, and special characters".
Trouble shooting
Reboot
> 10 Maintenance > ✔> 4 Reboot > ✔> Reboot? > [OK] or ✔.
Hard reboot
Disconnect power, wait for a few seconds, reconnect.
! ! ! ! ! Never disconnect the power during a firmware update! ! ! ! !
Reset to factory values All customized settings will be lost!
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