Fanvil X4 User manual

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
Document Version: 2.0
Software Version: 2.0
Release Date: 2016/8/26
User Manual
X4

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
Table of Content
Figures.................................................................................................................................................................... 5
Tables...................................................................................................................................................................... 5
Instruction.............................................................................................................................................................. 8
1Overview..............................................................................................................................................................9
2Installation........................................................................................................................................................ 10
2.1 Use PoE or External Power Adapter....................................................................................................10
2.2 Desktop and Wall-mount Installation.................................................................................................. 11
3Introduction to the Phone User Interface......................................................................................................13
3.1 Keypad..................................................................................................................................................13
3.2 Using Handset / Hands-free / Headset................................................................................................. 14
3.3 Screen GUI........................................................................................................................................... 15
3.4 Web Portal............................................................................................................................................ 16
4Phone Configuration........................................................................................................................................18
4.1 Network Configuration.........................................................................................................................18
4.2 Line Configurations..............................................................................................................................19
5Using the Phone................................................................................................................................................ 21
5.1 Making Phone Calls............................................................................................................................. 21
5.1.1 Make / Receive Second Call............................................................................................................. 26
5.1.2 Join / Split Two Calls (3-way Local Conference)............................................................................ 27
5.1.3 Call Transfer......................................................................................................................................28
5.2 Using Phonebook..................................................................................................................................28
5.2.1 Add / Edit / Delete Contact...............................................................................................................29
5.2.2 Add / Edit / Delete Group................................................................................................................. 30
5.2.3 Browse and Add / Remove Contacts in Group.................................................................................31
5.3 Using Cloud Phonebook.......................................................................................................................32
5.3.1 Open Cloud Phonebook.................................................................................................................... 32
5.4 Call Logs...............................................................................................................................................33
5.5 Voice Message......................................................................................................................................34
5.6 Do-Not-Disturb.....................................................................................................................................35
5.7 Auto-Answering................................................................................................................................... 36
5.8 Call Forward.........................................................................................................................................37

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
5.9 DSS LCD Configuration...................................................................................................................... 39
6Phone Settings...................................................................................................................................................42
6.1 Adjust Audio Volume.......................................................................................................................... 42
6.2 Set Ring Tone Volume and Type.........................................................................................................42
6.3 Adjust LCD Energy-saving..................................................................................................................42
6.4 Set Device Time/Date.......................................................................................................................... 43
6.5 Set Device Language............................................................................................................................44
6.6 Reboot the Device................................................................................................................................ 44
6.7 Reset to Factory Default.......................................................................................................................44
7Web Portal........................................................................................................................................................ 45
7.1 Web Portal Authentication................................................................................................................... 45
7.2 Web Call...............................................................................................................................................45
7.3 SYSTEM / Information........................................................................................................................46
7.4 SYSTEM / Account..............................................................................................................................47
7.5 SYSTEM / Configurations................................................................................................................... 47
7.6 SYSTEM / Upgrade............................................................................................................................. 47
7.7 SYSTEM / Auto Provision...................................................................................................................47
7.8 SYSTEM / Tools.................................................................................................................................. 48
7.9 NETWORK / Basic.............................................................................................................................. 48
7.10 NETWORK / Advanced.................................................................................................................... 48
7.11 NETWORK / VPN.............................................................................................................................48
7.12 LINES / SIP........................................................................................................................................48
7.13 LINES / Dial Peer.............................................................................................................................. 53
7.14 LINES / Dial Plan.............................................................................................................................. 57
7.15 LINES / Basic Settings.......................................................................................................................57
7.16 PHONE / Features..............................................................................................................................58
7.17 PHONE / Audio................................................................................................................................. 61
7.18 PHONE / MCAST..............................................................................................................................63
7.19 PHONE / Time/Date.......................................................................................................................... 64
7.20 PHONE / Advanced........................................................................................................................... 65
7.21 PHONEBOOK / Contacts..................................................................................................................65
7.22 PHONEBOOK / Cloud Phonebook...................................................................................................65
7.23 PHONEBOOK / Blacklist..................................................................................................................66
7.24 PHONEBOOK / Advanced................................................................................................................66

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
7.25 CALL LOGS...................................................................................................................................... 67
7.26 FUNCTION KEY / Function Key..................................................................................................... 67
7.27 FUNCTION KEY / Softkey...............................................................................................................68
8Advanced Features...........................................................................................................................................69
8.1 VPN...................................................................................................................................................... 69
8.2 L2TP..................................................................................................................................................... 69
8.3 OpenVPN..............................................................................................................................................70
9Trouble Shooting..............................................................................................................................................71
9.1 Get Device System Information...........................................................................................................71
9.2 Upgrade to the latest software..............................................................................................................71
9.3 Reboot Device....................................................................................................................................72
9.4 Reset Device to Factory Default.......................................................................................................... 72
9.5 Network Packets Capture..................................................................................................................... 72
9.6 Entering Post Mode and Recover System Image.................................................................................72
9.7 Common Trouble Cases....................................................................................................................... 73
Appendix I - Icon Illustration.............................................................................................................................75
Appendix II – Text Input from Keypad............................................................................................................76
Appendix III – LED Definition.......................................................................................................................... 78

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
Figures
Figure 1 - Desktop Installation...........................................................................................................11
Figure 2 - Wall-mount Installation..................................................................................................... 12
Figure 3 - Connecting to the Device.................................................................................................. 12
Figure 4 - Keypad............................................................................................................................13
Figure 5 - Screen Layout / Default Standby Screen.......................................................................... 15
Figure 6 - Vertical Scroll Bar.......................................................................................................... 16
Figure 7 - Check the Device’s IP Address.......................................................................................16
Figure 8 - Web Portal Login Page...................................................................................................17
Figure 9 - Configure SIP Proxy Server Address............................................................................. 19
Figure 10 - Configure Advanced Line Options............................................................................ 20
Figure 11 - Default Line.....................................................................................................................21
Figure 12 - Dialing a Number before Audio Channel Opened..........................................................22
Figure 13 - Dial a Number after Audio Channel Opened..................................................................22
Figure 14 - Calling Remote Party...................................................................................................... 24
Figure 15 - Incoming Call Screen...................................................................................................... 24
Figure 16 - Talking Mode Screen.......................................................................................................25
Figure 17 - Call Holding Screen........................................................................................................ 25
Figure 18 - Second Incoming Call Screen......................................................................................... 26
Figure 19 - Dual Calls........................................................................................................................ 27
Figure 20 - Conference Call...............................................................................................................27
Figure 21 - Phonebook screen............................................................................................................29
Figure 22 - Browsing Phonebook...................................................................................................... 29
Figure 23 - Add New Contact............................................................................................................ 30
Figure 24 - Group List........................................................................................................................31
Figure 25 - Browsing Contacts in a Group........................................................................................ 31
Figure 26 - Cloud Phonebook List.....................................................................................................32
Figure 27 - Browsing Contacts in Cloud Phonebook........................................................................ 33
Figure 28 - Call Logs...................................................................................................................... 33
Figure 29 - New Voice Message Notification....................................................................................34
Figure 30 - Voice Message Screen...............................................................................................35
Figure 31 - DND Enabled on All Lines..........................................................................................35
Figure 32 - Configure DND on Line..................................................................................................36

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
Figure 33 - Configure Auto-answering on Line1...............................................................................37
Figure 34 - Auto-answering Enabled on Line1............................................................................37
Figure 35 - Select Line for Call Forward Configuration............................................................. 38
Figure 36 - Select Call Forward Type........................................................................................... 39
Figure 37 - Activate Call Forward and configure Call Forward Number.................................39
Figure 38 – DSS LCD Page Configuration Screen.................................................................... 40
Figure 39 – DSS LCD Screen Configuration...............................................................................41
Figure 40 - Web Call Controls........................................................................................................... 45
Figure 41 - Web Call, Entering Number and Select Line.................................................................. 46
Figure 42 - Global Substitution Configuration.................................................................................. 54
Figure 43 - Local Substitution Configuration.................................................................................55
Figure 44 - Add Prefixes Configuration.............................................................................................55
Figure 45 - Add Suffixes Configuration.............................................................................................56
Figure 46 - Deletion Configuration....................................................................................................56
Figure 47 - Dial Plan Configuration...................................................................................................57
Figure 48 - Softkey Configuration .................................................................................................... 68

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
Tables
Table 1 - Time Settings Parameters................................................................................................ 43
Table 2 - SIP.................................................................................................................................... 48
Table 3 - Dial Peer Settings for Lines on Web...................................................................................53
Table 4 - Basic Settings for Lines on Web......................................................................................... 57
Table 5 - Common Phone Feature Settings on Web.......................................................................... 58
Table 6 - Audio Settings on Web........................................................................................................61
Table 7 - MCAST Parameters on Web...............................................................................................63
Table 8 - Time/Date Setting Parameters on Web............................................................................... 64
Table 9 - DSS Key Setting Parameters on Web................................................................................. 67
Table 10 - Trouble Cases....................................................................................................................73
Table 11 - Keypad Icons..................................................................................................................75
Table 13 - Look-up Table of Characters....................................................................................... 76
Table 14 - DSS KEY LED State..................................................................................................... 78

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
Instruction
Please read the following safety notices before installing or using this unit. They are crucial for the
safe and reliable operation of the device.
Please use the external power supply that is included in the package. Other power supply may
cause damage to the phone, affect the behavior or induce noise.
Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may
cause fire or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is design for indoor use. Do not install the device in places where there is direct
sunlight. Also do not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it. Consult your
authorized dealer for help, otherwise it may cause fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a
soft cloth that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily
injury. Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
1 Overview
The new X4 color screen IP Phone is a high-end enterprise desktop phone which comes with an
intelligent DSS Key-mapping LCD to increase enterprise users’ productivity at a cost-effective price.
The DSS Key-mapping LCD is designed with intelligence to support dynamic usage to substitute
expansion modules. There are 6 DSS keys corresponded to the color LCD display to provide
dynamic Line/DSS/BLF functions up to five pages at virtualized total 30 DSS keys. User may
configure/customize each DSS key in each page. Every DSS key has a LED indication in green, red,
and yellow colors to reflect the key state. A page shortcut button is also designed to allow user to
quickly switch between pages. X4 is the most economic choice for SMB office and enterprise
supervisors.
X4 inherits all enterprise features from Fanvil’s C-Series enterprise phones, such as HD voice in
handset, headset, and full-duplex speakerphone modes, PoE, Fast/Gigabit Ethernet, QoS, secure
transmission, auto-provisioning, and more.
X4 is a great office productivity appliance for enterprise users. The old DSS key label is inconvenient
and not environmental friendly. X4’s intelligent DSS Key-mapping LCD provides users the flexibility
to change DSS key definition and display through easy configuration. Meanwhile, with its intelligent
design of the DSS key/LCD, it can be multiplied as expansion modules to save space and cost. X4
will provide the best user experience to advance enterprise users.”
In order to help some users who are interested to read every detail of the product, this user manual
is provided as a user’s reference guide. Still, the document might not be up to date with the newly
release software, so please kindly download updated the latest user manual from website, or
contact with support if you have any question using X4.

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail]
Beijing Tel:[phone] Suzhou Tel: [phone]
2 Installation
2.1 Use PoE or External Power Adapter
X4, called as ‘the device’ hereafter, supports two power supply modes, power supply from external
power adapter and X4 supports 802.3af Class 2 Power over Ethernet (PoE) complied switch (PoE
support also applies to X4G).
PoE power supply saves the space and cost of providing the device additional power outlet. With a
PoE switch, the device can be powered through a single Ethernet cable which is also used for data
transmission. By attaching UPS system to PoE switch, the device can keep working at power outage
just like traditional PSTN telephone which is powered by the telephone line.
For users who do not have PoE equipment, the traditional power adapter should be used. If the
device is connected to a PoE switch and power adapter at the same time, the power adapter will be
used in priority and will switch to PoE power supply at power failure on the power adapter.
Please use the power adapter supplied and the PoE switch met the specifications to ensure the
device worked properly.