AJAX Ajax Hub User manual

Hub User Manual
Updated December 20, 2019
Hub is a central device of the Ajax security system, coordinating the connected devices, and interacting with the user
and security company.

How to install the Ajax StarterKit, if you’ve never done this before. A masterclass from the undisputed cruiserweight
champion Oleksandr Usyk.
Hub requires Internet access to communicate with the cloud server Ajax Cloud—for configuring and controlling from
any point of the world, transferring event notifications, and updating the software. Ajax Cloud locates on the Amazon
Web Services capacities. The personal data and system operation logs are stored under multilevel protection, and
information exchange with Hub is carried out via an encrypted channel on a 24-hour basis.
Communicating with Ajax Cloud, the system can use the Ethernet connection and GSM network.
Please use both communication channels to ensure more reliable communication between the hub and Ajax Cloud.
Hub can be controlled via the app for iOS, Android, macOS, or Windows. The app allows responding promptly to any
notifications of the security system.
Follow the link to download the app for your OS:
Android
iOS
The user can customize notifications in the hub settings. Choose what is more convenient for you: push notifications,
SMS, or calls. If the Ajax system is connected to the central monitoring station, the alarm signal will be sent directly
to it, bypassing Ajax Cloud.
Buy intelligent security control panel Hub

Up to 100 Ajax devices can be connected to the hub. The protected Jeweller radio protocol ensures reliable
communication between the devices at a distance of up to 2 km in the line of sight.
List of Ajax devices
Use scenarios to automate the security system and decrease the number of routine actions. Adjust the security
schedule, program actions of automation devices (Relay, WallSwitch or Socket) in response to an alarm, Button press
or by schedule. A scenario can be created remotely in the Ajax app.
How to create and configure a scenario in the Ajax security system

Sockets and Indication
1. LED logo indicating the hub status
2. SmartBracket attachment panel (perforated part is required for actuating the tamper in case of any attempt to
dismantle the hub)
3. Socket for the power supply cable
4. Socket for the Ethernet cable

5. Slot for the micro SIM
6. QR code
7. Tamper button
8. On/Off button

Logo Indication
When clicking the power button, the Ajax logo lights up green for a second. Right after that, the logo changes its
color to red, indicating that the hub is loading. When loading is complete, the color of the logo depends on the
connection with Ajax Cloud.
If the hub is not connected to the power supply, the logo lights up for 3 minutes, then flashes every 20 seconds.

Communication with Ajax Cloud
Highlight colour notifies of the communication with the Ajax Cloud
Indication
Event
Lights white
Both communication channels are connected (Ethernet and GSM)
Lights bright green
One communication channel is connected
Lights red
The hub is not connected to the Internet or there is no communication with the server

Connecting to the Network
1. Open the hub lid by shifting it down with force.
Be careful and do not damage the tamper protecting the hub from dismantling!
2. Connect the power supply and Ethernet cables to the sockets.

1 —Power Socket
2 —Ethernet socket
3 —SIM-card slot
3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs approximately 2 minutes to
identify the available communication channels.

The bright green or white logo color indicates that the hub is connected to Ajax Cloud.
If the Ethernet connection does not occur automatically, disable proxy, filtration by MAC addresses and activate the
DHCP in the router settings: the hub will receive an IP address. During the next setup in the web or mobile app, you
will be able to set a static IP address.

To connect the hub to the GSM network, you need a micro-SIM card with a disabled PIN code request (you can
disable it using the mobile phone) and a sufficient amount on the account to pay for the GPRS, SMS services and
calls.
In some regions, Hub is sold with a SIM card along
If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For
the proper setting of the access point, username, and password, please contact the support service of the operator.
Ajax Account
The user with administrator rights can configure the Ajax security system via the app. The administrator account with
the information about the added hubs is encrypted and placed on Ajax Cloud.
All the parameters of the Ajax security system and connected devices set by the user are stored locally on the hub.
These parameters are inextricably linked with the hub: changing the hub administrator does not affect the settings of
the connected devices.
One phone number may be used to create only one Ajax account.
Create the Ajax account in the app following the step-by-step guide. As part of the process, you need to confirm your
email and phone number.

Ajax account allows to combine the roles: you can be the administrator of one hub, as well as the user of another
hub.
Adding the hub to the Ajax app
Granting access to all system functions (to display notifications in particular) is a mandatory condition for controlling
the Ajax security system via the smartphone/tablet.
1. Login into your account.
2. Open the Add Hub menu and select the way of registering: manually or step-by-step guidance.
3. At the registration stage, type the name of the hub and scan the QR code located under the lid (or enter a
registration key manually).

4. Wait until the hub is registered and displayed on the application desktop.
Installation

Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent reception, all the devices
have been tested for radio communication, and the hub is hidden from direct view.
The hub should be reliably attached to the surface (vertical or horizontal). We do not recommend using double-sided
adhesive tape: it cannot guarantee secure attachment and simplifies the removal of the device.
Do not place the hub:
•outside the premises (outdoors);
•nearby or inside any metal objects or mirrors causing attenuation and screening of the signal;
•in places with low GSM signal and high radio interference level;
•inside any premises with the temperature and humidity beyond the range of permissible limits.
Installation of the hub:
1. Fix the hub lid on the surface using bundled screws. When using any other fixing accessories, make sure that they
do not damage or deform the hub lid.
2. Put the hub on the lid and fix it with bundled screws.

Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device theft.
If the hub is securely attached, dismantling its body from the surface triggers the tamper alarm, and the system
notifies you about this.
Rooms in the Ajax app

The virtual rooms are used to group the connected devices. The user can create up to 50 rooms, with each device
located only in one room.
Without creating the room, you are not able to add devices in the Ajax app!
Creating and Setting Up a Room
The room is created in the app using the Add Room menu.
Please assign a name for the room, and optionally, attach (or make) a photo: it helps to find the needed room in the
list quickly.
By pressing on the gear button go to the room settings menu.
To delete the room, move all the devices to other rooms using the device setup menu. Deleting the room erases all
its settings.
Connecting Devices

During the first hub registration in the app, you will be prompted to add devices to guard the room. However, you can
refuse and return to this step later.
The user can add the device only when the security system is disarmed!
1. Open the room in the app and select the Add Device option.
2. Name the device, scan the QR code (or insert the ID manually), select the room and go to the next step.
3. When the app starts searching and launches countdown, switch on the device: its LED will blink once. For detection
and pairing to occur, the device should be located within the coverage area of the wireless network of the hub (at a
single protected object).
Сonnection request is transmitted for a short time at the moment of switching on the device.
If the connection fails on the first try, switch off the device for 5 seconds and retry.
Up to 10 cameras or DVRs that support RTSP protocol can be connected to Hub.
How to configure and connect an IP camera to the Ajax security system
Settings

The hub and connected devices settings are in the Hub Settings menu .