AJAX Hub Plus User manual

Hub Plus User Manual
Updated March 25, 2021
Hub Plus is a central device of the Ajax security system, coordinating the
connected devices, and interacting with the user and security company. Device
is developed only for indoor use.
Hub Plus requires Internet access to communicate with the cloud server Ajax
Cloud—for conguring and controlling from any point of the world, transferring
event notications, and updating the software. The personal data and system
operation logs are stored under multilevel protection, and information exchange
with Hub Plus is carried out via an encrypted channel on a 24-hour basis.
Communicating with Ajax Cloud, the system can use the Ethernet connection,
Wi-Fi, and GSM network.
Please use all these communication channels to ensure more reliable communication
between the hub and Ajax Cloud.

Hub Plus can be controlled via the for iOS, Android, macOS, or Windows.
The app allows responding promptly to any notications of the security system.
Follow the link to download the app for your OS:
The user can customize notications in the hub settings. Choose what is more
convenient for you: push notications, SMS, or calls. If the Ajax system is
connected to the central monitoring station, the alarm signal will be sent directly
to it, bypassing Ajax Cloud.
Hub Plus supports up to 150 Ajax devices connected. The protected
radio protocol ensures reliable communication between the devices at a
distance of up to 2 km in the line of sight.
Use scenarios to automate the security system and decrease the number of
routine actions. Adjust the security schedule, program actions of automation
devices ( , or ) in response to an alarm, press or
by a schedule. A scenario can be created remotely in the Ajax app.
Sockets and Indication
app
Android
iOS
Buy intelligent security control panel Hub Plus
Jeweller
List of Ajax devices
Relay WallSwitch Socket Button
How to create and congure a scenario in the Ajax security system

LED indication
The Ajax logo on the hub front lights up red, white, or green depending on the
status of the power supply and Internet connection.
Event LED indicator
At least two communication channels — Wi-Fi,
Ethernet, or SIM card — are connected Lights up white
A single communication channel is connected Lights up green
1. LED logo indicating the hub status
2. SmartBracket attachment panel (perforated part is required for actuating
the tamper in case of any attempt to dismantle the hub)
3. Socket for the power supply cable
4. Socket for the Ethernet cable
5. Slot for the micro-SIM
6. Slot for the micro-SIM
7. QR code
8. Tamper button
9. “On” button

The hub is not connected to the Internet or there
is no connection with the Ajax Cloud server
Lights up red
No power
Lights up for 3 minutes, then blinks every 10
seconds. The color of the indicator depends on
the number of the connected communication
channels
Connecting to the Network
1. Open the hub lid by shifting it down with force.
Be careful and do not damage the tamper protecting the hub from dismantling!
2. Connect power supply and Ethernet cables to the sockets.

The hub needs approximately 2 minutes to identify the available communication
channels.
The bright green or white logo color indicates that the hub is connected to Ajax Cloud.
1 — Power Socket
2 — Ethernet socket
3, 4 — Slots for micro-SIM cards connection
3. Press and hold the power button for 2 seconds until the logo lights up.

If the Ethernet connection does not occur automatically, disable proxy, ltration
by MAC addresses and activate the DHCP in the router settings: the hub will
receive an IP address. During the next setup in the web or mobile app, you will
be able to set a static IP address.
To connect the hub to the GSM network, you need a micro-SIM card with a
disabled PIN code request (you can disable it using the mobile phone) and a
sucient amount on the account to pay for the GPRS, SMS services and calls.
In some regions, Hub Plus is sold with a SIM card along.
If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the
network parameters in the app. For the proper setting of the access point,
username, and password, please contact the support service of the operator.
To use the Wi-Fi connection, go to the hub settings—the Wi-Fi menu—and select
the access point then enter the network password.
Ajax Account
The user with administrator rights can congure the Ajax security system via the
app. The administrator account with the information about the added hubs is
encrypted and placed on Ajax Cloud.
All the parameters of the Ajax security system and connected devices set by the
user are stored locally on the hub. These parameters are inextricably linked with
the hub: changing the hub administrator does not affect the settings of the
connected devices.
One phone number may be used to create only one Ajax account.

Create the Ajax account in the app following the step-by-step guide. As part of
the process, you need to conrm your email and phone number.
Ajax account allows to combine the roles: you can be the administrator of one
hub, as well as the user of another hub.
Adding the hub to the Ajax app
Granting access to all system functions (to display notications in particular) is a
mandatory condition for controlling the Ajax security system via the smartphone/tablet.
Installation
1. Login into your account.
2. Open the Add Hub menu and select the way of registering: manually or step-
by-step guidance.
3. At the registration stage, type the name of the hub and scan the QR code
located under the lid (or enter a registration key manually).
.
4. Wait until the hub is registered and displayed on the application desktop.

Prior to installing the hub, make sure that you have selected the optimal
location: the SIM card demonstrates consistent reception, all the devices have
been tested for radio communication, and the hub is hidden from direct view.
The device developed only for indoor use.
The hub should be reliably attached to the surface (vertical or horizontal). We do
not recommend using double-sided adhesive tape: it cannot guarantee secure
attachment and simplies the removal of the device.
Do not place the hub:
Hub installation
Do not ip the hub when attaching vertically (for instance, on a wall). When
properly xed, the Ajax logo can be read horizontally.
outside the premises (outdoors);
nearby or inside any metal objects that cause attenuation and shielding of
the radio signal;
in places with a weak GSM signal;
close to radio interference sources: less than 1 meter from the router and
power cables;
in premises with temperature and humidity over the permissible limits.
1. Fix the hub lid on the surface using bundled screws. When using any other
xing accessories, make sure that they do not damage or deform the hub
lid.
2. Put the hub on the lid and x it with bundled screws.

Fixing the hub on lid with screws prevents any accidental shifting of the hub and
minimizes the risk of device theft.
If the hub is rmly xed, the attempt to tear it off triggers the tamper, and the
system sends a notication.
Rooms in the Ajax app
The virtual rooms are used to group the connected devices. The user can create
up to 50 rooms, with each device located only in one room.
Without creating the room, you are not able to add devices in the Ajax app!
Creating and Setting up a Room
The room is created in the app using the menu Add Room.
Please assign a name for the room, and optionally, attach (or make) a photo: it
helps to nd the needed room in the list quickly.
By pressing on the gear button go to the room settings menu.

To delete the room, move all the devices to other rooms using the device setup
menu. Deleting the room erases all its settings.
Connecting Devices
The hub doesn’t support and integration modules.
During the rst hub registration in the app, you will be prompted to add devices
to guard the room. However, you can refuse and return to this step later.
The user can add the device only when the security system is disarmed!
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1. Open the room in the app and select the Add Device option.
2. Name the device, scan the QR code (or insert the ID manually), select the
room and go to the next step.
3. When the app starts searching and launches countdown, switch on the
device: its LED will blink once. For detection and pairing to occur, the device
should be located within the coverage area of the wireless network of the
hub (at a single protected object).

Сonnection request is transmitted for a short time at the moment of switching on the
device.
If the connection fails on the rst try, switch off the device for 5 seconds and
retry.
Hub statuses
Icons
Icons display some of Hub Plus statuses. You can see them in the Ajax app, in
the Devices menu .
Icons Meaning
2G connected
3G connected
SIM card is not installed
The SIM-card is defective or has a PIN-code on it
Hub battery charge level. Displayed in 5% increments
Hub malfunction is detected. The list is available in hub states list
The hub is directly connected to the central monitoring station of the security
organization
The hub have lost connection with the central monitoring station of the security
organization via direct connection
States
States can be found in the :
How to congure and connect an IP camera to the Ajax security system
Ajax app
1. Go to the Devices tab .

Parameter Meaning
Malfunction
Click to open the list of hub malfunctions.
The eld appears only if a malfunction is
detected
Cellular signal strength
Shows the signal strength of the mobile
network for the active SIM card. We
recommend installing the hub in places with the
signal strength of 2-3 bars. If the signal strength
is weak, the hub will not be able to dial-up or
send an SMS about an event or alarm
Battery Charge
Battery level of the device. Displayed as a
percentage
Lid
Status of the tamper that responds to hub
dismantling:
External power
External power supply connection status:
Connection
Connection status between the hub and Ajax
Cloud:
2. Select Hub Plus from the list.
How battery charge is displayed in
Ajax apps
Closed — the hub lid is closed
Opened — the hub removed from
SmartBracket holder
What is a tamper?
Connected — the hub is connected to
external power supply
Disconnected — no external power supply
Online — the hub is connected to Ajax Cloud
Oine — the hub is not connected to Ajax
Cloud

Cellular data The hub connection status to the mobile
Internet:
If the hub has enough funds on the account or
has bonus SMS/calls, it will be able to make
calls and send SMS messages even if the Not
connected status is displayed in this eld
Active SIM card Displays the active SIM card: SIM card 1 or SIM
card 2
SIM card 1 The number of the SIM card installed in the rst
slot. Copy the number by clicking it
SIM card 2 The number of the SIM card installed in the
second slot. Copy the number by clicking it
Wi-Fi
Internet connection status of the hub via Wi-Fi.
For greater reliability, it is recommended to
install the hub in places with the signal strength
of 2-3 bars
Ethernet
Internet connection status of the hub via
Ethernet:
Average Noise (dBm)
Noise power level at Jeweller frequencies at the
hub installation site.
The acceptable value is -80 dBm or lower
Monitoring Station The status of direct connection of the hub to
the central monitoring station of the security
organization:
Connected — the hub is connected to Ajax
Cloud via mobile Internet
Disconnected — the hub is not connected to
Ajax Cloud via mobile Internet
Connected — the hub is connected to Ajax
Cloud via Ethernet
Disconnected — the hub is not connected to
Ajax Cloud via Ethernet
Connected — the hub is directly connected
to the central monitoring station of the

If this eld is displayed, the security company
uses a direct connection to receive events and
security system alarms
Hub model Hub model name
Hardware version Hardware version. Unable to update
Firmware Firmware version. Can be updated remotely
ID
ID/serial number. Also located on the device
box, on the device circuit board, and on the QR
code under the SmartBracket panel
Settings
Settings can be changed in the :
Note that after changing the settings, you should click the Back button to save them.
security organization
Disconnected — the hub is not directly
connected to the central monitoring station
of the security organization
What is a direct connection?
Ajax app
1. Go to the Devices tab .
2. Select Hub Plus from the list.
3. Go to Settings by clicking on the icon .
Avatar is a customized title image for Ajax security system. It is displayed
in the hub selection menu and helps to identify the required object.
To change or set an avatar, click on the camera icon and set up the desired
picture.

Hub name. Is displayed in the SMS and push notication text. The name
can contain up to 12 Cyrillic characters or up to 24 Latin characters.
To change it, click on the pencil icon and enter the desired hub name.
Users — user settings for a security system: what rights are granted to
users and how the security system noties them of events and alarms.
To change the user settings, click on opposite the user name.
How the Ajax security system noties users of alerts
How to add new users to the hub
Ethernet — settings for wired Internet connection.
Ethernet — allows you to enable and disable Ethernet on the hub
DHCP / Static — selection of the type of the hub IP address to receive:
dynamic or static
IP Address — hub IP Address
Subnet mask — subnet mask in which the hub operates
Router — gateway used by the hub
DNS — DNS of the hub
Wi-Fi — settings for Wi-Fi Internet connection. The general list displays all
networks available to the hub.

Wi-Fi — allows you to enable and disable Wi-Fi on the hub. After
pressing the [i] button, the network settings are opened:
DHCP / Static — selection of the type of the hub IP address to
receive: dynamic or static
IP Address — hub IP Address
Subnet mask — subnet mask in which the hub operates
Router — gateway used by the hub
DNS — DNS of the hub
Forget this network — after pressing, the hub deletes the network
settings and no longer connects to it
GSM — enabling/disabling cellular communication, conguring
connections, and checking account.
SIM card settings
Connection settings
Cellular Data — disables and enables SIM cards on the hub
Roaming — if it is activated, the SIM cards installed in the hub can work
in roaming
Ignore network registration error — when this setting is activated, the
hub ignores errors when trying to connect via a SIM card. Activate this
option if the SIM card cannot connect to the network
Disable Ping Before Connecting — when this setting is activated, the
hub ignores operator communication errors. Activate this option if the
SIM card cannot connect to the network
SIM card 1 — displays the number of the SIM card installed. Click on
the eld to go to the SIM card settings
SIM card 2 — displays the number of the SIM card installed. Click on
the eld to go to the SIM card settings

Mobile data usage
Keep in mind that data is counting on the hub and may differ from your operator’s
statistics.
Reset statistics — resets statistics on incoming and outgoing trac.
Check balance
APN, User name, and Password — settings for connecting to the
Internet via a SIM card. To nd out the settings of your cellular operator,
contact your provider’s support service.
How to set or change APN settings in the hub
Incoming — the amount of data received by the hub. Displayed in KB or
MB.
Outgoing — the amount of data sent by the hub. Displayed in KB or MB.
USSD code — enter the code that is used to check the balance in this
eld. For example, *111#. After that, click Check balance to send a
request. The result will be displayed under the button.
Geofence — conguring reminders for arming/disarming the security
system when crossing a specied area. The user location is determined
using the smartphone GPS module.
What geofences are and how they function
Groups — group mode conguration. This allows you to:

Manage the security modes for separate premises or groups of
detectors.
For example, the oce is armed while the cleaner works in the kitchen.
Delimit access to control of security modes.
For example, the marketing department employees do not have access
to the law oce.
OS Malevich 2.6: a new level of security
Security Schedule — arming/disarming the security system by the
schedule.
How to create and congure a scenario in the Ajax security system
Detection Zone Test — running the detection zone test for the connected
detectors. The test determines the sucient distance for the detectors to
register alarms.
What is Detection Zone Test
Jeweller — conguring the hub-detector ping interval. The settings
determine how frequently the hub communicates with devices and how
quickly the loss of connection is detected.
Learn more

The time before raising the alarm by the communication loss between hub
and device is calculated with the following formula:
Ping interval * (number of undelivered packets + 1 correction packet).
The shorter ping interval (in seconds) means faster delivery of the events
between the hub and the connected devices; however, a short ping interval
reduces the battery life. At the same time, alarms are transmitted
immediately regardless of the ping interval.
We do not recommend reducing the default settings of the ping period and
interval.
Note that the interval limits the maximum number of connected devices:
Interval, sec Maximum connected devices
12 39
24 79
36 119
48 150
Regardless of settings, the hub supports 10 connected sirens maximum!
Detector Ping Interval — the frequency of connected devices polling by
the hub is setting in the range of 12 to 300 s (36 s by default)
Number of undelivered packets to determine connection failure — a
counter of undelivered packets (8 packets by default).
Service is a group of hub service settings. These are divided into 2 groups:
general settings and advanced settings.

General settings
Time Zone
Selecting the time zone in which the hub operates. It is used for scenarios
by schedule. Therefore, before creating scenarios, set the correct time
zone.
LED Brightness
Adjustment of the hub logo LED backlight brightness . Set in the range of 1
to 10. The default value is 10.
Firmware Auto-Update
Conguring automatic OS Malevich rmware updates.
Hub System Logging
Logs are les containing information about system operation. They can help sort
out the problem in case of errors or failures.
The setting allows you to select the transmission channel for the hub logs
or disable their recording:
Learn more about scenarios
If enabled, the rmware is automatically updated when a new version is
available, when the system is not armed, and external power is
connected.
If disabled, the system does not update automatically. If a new
rmware version is available, the app will offer to update the OS
Malevich.
How OS Malevich updates
Ethernet