AJAX Ajax-hub User manual

Hub User Manual
Updated September 19, 2019
Hub is a central device within the Ajax security system, coordinating the
operation of the connected devices and interacting with the user and a
security company.
How to install the Ajax StarterKit, if you’ve never done this before. A
masterclass from the undisputed cruiserweight champion Oleksandr Usyk.
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Hub needs Internet access for connection to the cloud server Ajax Cloud –
for setting up, control from any point of the world, transmission of event
notifications and update of the software. The Ajax Cloud server is located
on the capacities of Amazon Web Services. Personal data and detailed
system operation logs are stored under multilevel protection, and
information exchange with the Hub is carried out via an encrypted channel
on a 24-hour basis.

To communicate with the Ajax Cloud, the system uses a wired Ethernet
connection and GSM network of a mobile operator.
If possible, please use both Internet connection channels. This will ensure more reliable
communication between the Hub and the Ajax Cloud and prevent from failures in the operation of
one of the communication service providers.
Hub can be controlled via an app for iOS and Android-based smartphones.
Mobile apps allow responding promptly to any notifications of the security
system.
Follow the link to download an app for your smartphone:
Android
iOS
You may set up in the Hub what events and how will be notified to the user.
Choose what is more convenient for you: push notifications, SMS, or phone
call. If the Ajax system is handed over for servicing to a security company,
an alarm signal will be sent it directly, bypassing the server.
Buy intelligent security control panel Hub
Up to 100 Ajax devices are connected to the Hub. The
protected Jeweller protocol is used for communication between the devices,
with the coverage radius up to 2 km, absent any obstacles.
List of Ajax devices
Hub Sockets and Operational Indication

1. Logo with a light indicator
2. SmartBracket attachment panel (perforated part is required for actuating
the tamper in case of any attempt to tear off the Hub from the surface)
3. Socket for connecting a power supply cable
4. Socket for connecting an Ethernet cable
5. Slot for installing a card of a cellular service provider (Micro SIM type)
6. QR code
7. Tamper button
8. On/Off button
Hub Operation Indication by Logo Light
When you click the power button, the Ajax logo lights up green for a
second. Right after that, the logo changes its color to red, indicating that
the hub is loading. When loading is complete, the color of the logo depends
on the connection with Ajax Cloud.
If the hub is not connected to the power supply, the logo lights up for 3
minutes, then flashes every 20 seconds.

Communication with the Ajax Cloud
Highlight colour notifies of the communication with the Ajax Cloud
Indication
Event
Lights white
Both communication channels are connected (Ethernet and GSM)
Lights bright green
One communication channel is connected
Lights red
The Hub is not connected to the Internet or there is no communication with the server
Connection Hub to the Network
1. Open the Hub cover by shifting it down by force.
Be careful not to damage the tamper protecting the Hub from hacking!

2. Connect power supply cables and Ethernet cables to the respective
sockets.
1 —Power Socket
2 —Ethernet socket
3 —SIM-card slot
3. Press and hold the “on” button for 2 seconds until the logo lights up. The
Hub needs approximately 2 minutes to identify the available communication
channels.

Bright green or white color of the logo notifies that the Hub has connected to the server
If the Ethernet connection does not occur automatically, disable proxy,
filtration by MAC addresses and activate the DHCP in the router settings –
the Hub will receive an IP address. During the next set-up of the Hub in the
web application or mobile application, you will be able to preset a static IP
address.
To connect to the GSM network, you will need a Micro-SIM format mobile
operator’s card with the disabled PIN code request (PIN code request can
be disabled using your mobile phone) and sufficient amount on the account
to pay for the GPRS, SMS services and make calls.
In some regions, Hub is sold already complete with a SIM card
If the Hub does not connect to the Ajax Cloud via the GSM network, use
Ethernet to set up the network parameters in the mobile application. To
prescribe the access point, username and password correctly, please
contact the support service of the operator.
Ajax Account
The Ajax security system is set up via the app to which the account of the
administrator is connected. The account with the information about the
added Hubs is placed on the cloud server Ajax Cloud in encrypted form.
User parameters of the Ajax security system and connected devices are
stored locally on the Hub and are inextricably connected with it. Any
change of the Hub administrator does not result in any failure in the
settings of the devices connected thereto.
The telephone number may be used to create only one Ajax account
Create an account in the Ajax system in the mobile app following the step-
by-step guidance. As part of the process, you will need to confirm your e-
mail address and mobile phone number.
Your account may combine the roles –administrator of one Hub, user of
another Hub.

Adding a Hub to the Ajax Security System
app
You must give the app access to all the system functions (in particular, to
display notifications)! This is a sine qua non-condition of controlling the
Ajax security system from a smartphone/tablet.
1. Enter into your account.
2. Open the menu Add Hub and select the suitable method –manually or
with a step-by-step guide.
3. At the registration stage, prescribe the name of the Hub and scan the QR
code located under the cover (or enter a registration key manually).
4. Wait until the Hub is registered and a new device appears on the
application desktop.
Hub Installation
Prior to installing the Hub, make sure that you have selected the optimal location: the SIM card
demonstrates consistent reception, all the devices have been tested for radio communication,
and the Hub should be hidden from direct view.

The Hub should be reliably attached to the surface (vertical or horizontal).
We strongly discourage using double-sided adhesive tape –it cannot
guarantee secure attachment and facilitates disassembly of the device.
Do not install the Hub:
outside the premises (outdoors);
nearby or inside any metal objects or mirrors causing attenuation and
screening of the signal;
in places with the low GSM signal and high radio interference level;
within any premises with the temperature and humidity beyond the range of
permissible limits.
Installation of the Hub:
1. Put the Hub on the cover and fix it with bundled screws.
2. Fix the Hub cover on the surface using bundled screws. If using any other
attachment hardware, make sure that they do not damage or deform the
Hub cover.
Fixing the Hub cover with screws prevents any accidental shifting of the Hub and minimizes the
risk of impulse theft of the device.
If the Hub is securely attached, when tearing off the body from the surface,
the tamper will be actuated, and you will receive the respective notice.
Rooms in the Ajax Security System app

Rooms combine the connected devices. The app can create up to 50
rooms, with each device located only in one room.
Without creating a room, you will not be able to add devices to the Ajax Security System app!
Creating and Setting Up a Room

The room is created in the mobile app using the menu Add Room.
Assign a name to the room, if wished, attach (or make) a photo –you will
easier find the required room in the list.
By pressing on the gear wheel go to the room set-up menu.
To delete a room, move all the devices stored in it to other rooms via the
device setup menu. Deleting the room will erase all its settings.
Connecting Devices to the Hub

During the first registration of the Hub in the mobile app, you will be
prompted to add devices to guard the room. However, you may refuse and
return to this step later.
The device may be only added if the system is disarmed!
1. Open a room in the mobile app and select the option Add Device.
2. Give an arbitrary name to the device, read out the QR code (or insert the
ID manually), select a location room and go to the next step.

3. When the app starts to search and launches countdown, switch on the
device –it will blink once with a LED. For the detection and interfacing to
occur, the device should be located within the coverage area of the
wireless network of the Hub (at a single protected object).
Request for connection to the Hub is transmitted for a short time at the time of switching on the
device
If the connection to the Hub failed on the first try, switch off the device for 5
seconds and repeat the attempt.
Up to 10 cameras or NVRs that support RTSP protocol can be connected
to the Ajax Hub.
How to configure and connect an IP camera to the Ajax security system
Setting Up the Hub
Settings of the Hub and the devices connected thereto are located in the
menu Hub Settings .

Adjustable parameters:
Users —who have access to your security system, what rights are granted
to them, how the Hub notifies of events.
Ethernet —set-up of a wired Ethernet connection.
GSM —switching on/off cellular communication, set-up of the connection
and verification of the account.

Geofence —a reminder of arming/disarming the security system from the
intrusion detection mode, if a specific zone is crossed.
User location is determined based on the data of the GPS antenna and iBeacon beacons (only
for Apple equipment).
Groups —groups mode settings.
Detection zone test —testing the detection zone of the devices
connected to the Hub.
Jeweller —identification of the Hub-detector inquiry interval and the
number of undelivered data packets.
The inquiry interval of the detectors by the Hub determines how frequently
the devices exchange data. The smaller the interval is (in seconds), the
quicker the Hub learns about events of the connected devices and the
devices receive commands from the Hub. The value of the number of
undelivered packets determines how quickly the Hub learns about the loss
of the connected device.
Calculation of the time for giving the alarm (with the default
parameters):
(8 packets + 1 corrective) x 36 seconds inquiry interval = 5 minutes 24
seconds
At that, information about any alarm or sabotage is transmitted
immediately. We should keep in mind that the small interval limits the
maximum number of connected devices:
Interval
Connection limit
12 seconds
39 devices
24 seconds
79 devices
36 and more seconds
100 devices
Service —a group of service settings of the Hub.
Connection failure alarm delay —time period regulating the delay of
notification of the lost communication with the server.
Server ping interval —the interval of sending pings from the Hub to the
server.

Time to the generation of a message of the lost communication between
the server and the Hub is calculated as follows (with the default
parameters):
(3 pings + 1 corrective) x 30 seconds inquiry interval + 300 seconds time
filter = 7 minutes
You can change the settings for auto-update of the hub (enabled by
default).
How to turn off hub firmware auto-update
Monitoring Station —connection to the CMS settings.
PRO —PRO-accounts on the Hub.
Security Companies —security companies in your region.
Reset of the Hub Settings
To return the Hub to the factory settings, switch it on, then hold the “on”
button for 30 seconds (logo will start blinking red).
At that, all the connected detectors, room settings and user settings will be
deleted. User profiles will remain connected to the system.
Users
After adding a Hub to the account, you will become the administrator of this
device. One Hub may have up to 50 users/administrators. The
administrator can invites users to the security system and determines their
rights.
Event and Alarm Notifications

The Hub notifies the user of events using three methods: mobile push
notifications, SMS and phone calls.
Notifications are set up in the menu Users:
Event types
For what it is used
Types of notifications
Arming / Disarming
Notices are received after arming/disarming
SMS

Push-notification
Alarm
Notices of intrusion, fire, flood
SMS
Push-notification
Call
Events
Notices of events related to the Ajax WallSwitch, Relay control
SMS
Push-notification
Malfunctions
Notices of the lost communication, jamming, low battery charge or
opening of the detector body
SMS
Push-notification
Push notification –is sent by the server Ajax Cloud to the Ajax Security
system app, if the Internet connection is available.
SMS message –is sent to the telephone number indicated by the user
during registration of the Ajax account.
A phone call refers to the hub calling the phone number specified in the
account of the Ajax app.
We call only in the event of an alarm to get your attention and reduce the
feasibility of you missing a critical alert. It is recommended that you enable
this type of notification. The hub consecutively calls all users who have
enabled this type of notification in the order specified in the Users Settings.
If the second alarm occurs, the hub will make a call again but not more
than once in 2 minutes.
The call is automatically dropped as soon as you answer it. We recommend that you save the
phone number associated with the hub SIM card in your contacts list.
Notification settings may be only changed for registered users.
Connecting the Ajax System to a Security
Company

The list of organizations connecting the Ajax system to the central
monitoring station is provided in the menu Security Companies of the Hub
settings.
Contact representatives of the company providing services in your city and
negotiate the connection.
Connection to the central monitoring station (CMS) is made via the Contact
ID or SIA protocols.