AJAX Hub 2 User manual

Hub User Manual
Updated June 17, 2022
Hub is a central device of the Ajax security system, coordinating the connected devices, and
interacting with the user and security company. Hub is developed only for indoor use.

Hub requires Internet access to communicate with the cloud server Ajax Cloud—for conguring
and controlling from any point of the world, transferring event notications, and updating the
software. The personal data and system operation logs are stored under multilevel protection,
and information exchange with Hub is carried out via an encrypted channel on a 24-hour basis.
Communicating with Ajax Cloud, the system can use the Ethernet connection and GSM network.
Please use both communication channels to ensure more reliable communication between the hub and Ajax
Cloud.
Hub can be controlled via the for iOS, Android, macOS, or Windows. The app allows
responding promptly to any notications of the security system.
Follow the link to download the app for your OS:
The user can customize notications in the hub settings. Choose what is more convenient for
you: push notications, SMS, or calls. If the Ajax system is connected to the central monitoring
station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.
app
Android
iOS
Buy intelligent security control panel Hub

Up to 100 Ajax devices can be connected to the hub. The protected radio protocol
ensures reliable communication between the devices at a distance of up to 2 km in the line of
sight.
Use scenarios to automate the security system and decrease the number of routine actions.
Adjust the security schedule, program actions of automation devices ( , or
) in response to an alarm, press or by schedule. A scenario can be created
remotely in the Ajax app.
Sockets and Indication
Jeweller
List of Jeweller devices
Relay WallSwitch
Socket Button
How to create and congure a scenario in the Ajax security system
1. LED logo indicating the hub status

LED Indication
2. SmartBracket attachment panel. Perforated part is required for actuating the tamper in case
of any attempt to dismantle the hub
3. Socket for the power supply cable
4. Socket for the Ethernet cable
5. Slot for the micro SIM
6. QR code
7. Tamper button
8. On/Off button

The LED logo can light up red, white or green depending on the status of the device.
Event Light indicator
Ethernet and at least one SIM card are connected Lights up white
Only one communication channel is connected Lights up green
The hub is not connected to the internet or there is no
connection with the Ajax Cloud service Lights up red
No power
Lights up for 3 minutes, then blinks every 10 seconds. The
color of the indicator depends on the number of the
connected communication channels.
Connecting to the Network
1. Open the hub lid by shifting it down with force.

Be careful and do not damage the tamper protecting the hub from dismantling.
2. Connect the power supply and Ethernet cables to the sockets.

1 — Power Socket
2 — Ethernet socket
3 — SIM-card slot
3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs
approximately 2 minutes to identify the available communication channels.

The bright green or white logo color indicates that the hub is connected to Ajax Cloud.
If the Ethernet connection does not occur automatically, disable proxy, ltration by MAC
addresses and activate the DHCP in the router settings: the hub will receive an IP address.
During the next setup in the , you will be able to set a static IP address.
To connect the hub to the GSM network, you need a micro-SIM card with a disabled PIN code
request (you can disable it using the mobile phone) and a sucient amount on the account to
pay for the GPRS, SMS services and calls.
In some regions, Hub is sold with a SIM card along
mobile app

If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network
parameters in the app. For the proper setting of the access point, username, and password,
please contact the support service of the operator.
Ajax Account
The user with administrator rights can congure the Ajax security system via the app. The
administrator account with the information about the added hubs is encrypted and placed on
Ajax Cloud.
All the parameters of the Ajax security system and connected devices set by the user are stored
locally on the hub. These parameters are inextricably linked with the hub: changing the hub
administrator does not affect the settings of the connected devices.
One phone number may be used to create only one Ajax account.
Create the Ajax account in the app following the step-by-step guide. As part of the process, you
need to conrm your email and phone number.
Ajax account allows to combine the roles: you can be the administrator of one hub, as well as
the user of another hub.

Adding the hub to the Ajax app
Granting access to all system functions (to display notications in particular) is a mandatory
condition for controlling the Ajax security system via the smartphone.
1. Login into your account.
2. Open the Add Hub menu and select the way of registering: manually or step-by-step
guidance.
3. At the registration stage, type the name of the hub and scan the QR code located under the
lid (or enter a registration key manually).
4. Wait until the hub is registered.

Installation
Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates
consistent reception, all the devices have been tested for radio communication, and the hub is hidden from
direct view.
The device developed only for indoor use.
The hub should be reliably attached to the surface (vertical or horizontal). We do not
recommend using double-sided adhesive tape: it cannot guarantee secure attachment and
simplies the removal of the device.
Do not place the hub:
outside the premises (outdoors);
nearby or inside any metal objects that cause attenuation and shielding of the radio signal;
in places with a weak GSM signal;
close to radio interference sources: less than 1 meter from the router and power cables;
in premises with temperature and humidity over the permissible limits.

Hub installation:
Do not ip the hub when attaching vertically (for instance, on a wall). When properly xed, the
Ajax logo can be read horizontally.
Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device
theft.
If the hub is rmly xed, the attempt to tear it off triggers the tamper, and the system sends a
notication.
Rooms in the Ajax app
The virtual rooms are used to group the connected devices. The user can create up to 50 rooms,
with each device located only in one room.
1. Fix the hub lid on the surface using bundled screws. When using any other xing
accessories, make sure that they do not damage or deform the hub lid.
2. Put the hub on the lid and x it with bundled screws.

Without creating the room, you are not able to add devices in the Ajax app.
Creating and Setting Up a Room
The room is created in the app using the Add Room menu.
Please assign a name for the room, and optionally, attach (or make) a photo: it helps to nd the
needed room in the list quickly.
By pressing on the gear button go to the room settings menu.
To delete the room, move all the devices to other rooms using the device setup menu. Deleting
the room erases all its settings.
Connecting Devices
The hub doesn’t support and integration modules.uartBridge ocBridge Plus

During the rst hub registration in the app, you will be prompted to add devices to guard the
room. However, you can refuse and return to this step later.
The user can add the device only when the security system is disarmed.
1. Open the room in the app and select the Add Device option.
2. Name the device, scan the QR code (or insert the ID manually), select the room and go to the
next step.
3. When the app starts searching and launches countdown, switch on the device: its LED will
blink once. For detection and pairing to occur, the device should be located within the
coverage area of the wireless network of the hub (at a single protected object).

If the connection fails on the rst try, switch off the device for 5 seconds and retry.
Up to 10 cameras or DVRs that support RTSP protocol can be connected to Hub.
Hub statuses
Icons
Icons display some of Hub statuses. You can see them in the Ajax app, in the Devices menu .
Icons Meaning
2G connected
SIM card is not installed
The SIM-card is defective or has a PIN-code on it
Hub battery charge level. Displayed in 5% increments
Hub malfunction is detected. The list is available in hub states list
The hub is directly connected to the central monitoring station of the security organization
Сonnection request is transmitted for a short time when switching on the device.
How to congure and connect an IP camera to the Ajax security system

The hub have lost connection with the central monitoring station of the security organization via
direct connection
States
States can be found in the :
Parameter Meaning
Malfunction
Click to open the list of Hub malfunctions.
The eld appears only if a malfunction is detected
Cellular signal strength
Shows the signal strength of the mobile network for the
active SIM card. We recommend installing the hub in
places with the signal strength of 2-3 bars. If the signal
strength is weak, the hub will not be able to dial-up or send
an SMS about an event or alarm
Battery Charge
Battery level of the device. Displayed as a percentage
Lid Status of the tamper that responds to hub dismantling:
Ajax app
1. Go to the Devices tab .
2. Select Hub from the list.
How battery charge is displayed in Ajax apps

External power
External power supply connection status:
Connection
Connection status between the hub and Ajax Cloud:
Cellular data
The hub connection status to the mobile Internet:
If the hub has enough funds on the account or has bonus
SMS/calls, it will be able to make calls and send SMS
messages even if the Not connected status is displayed in
this eld
Ethernet Internet connection status of the hub via Ethernet:
Closed — the hub lid is closed
Opened — the hub removed from SmartBracket holder
What is a tamper?
Connected — the hub is connected to external power
supply
Disconnected — no external power supply
Online — the hub is connected to Ajax Cloud
Oine — the hub is not connected to Ajax Cloud
Connected — the hub is connected to Ajax Cloud via
mobile Internet
Disconnected — the hub is not connected to Ajax
Cloud via mobile Internet

Average Noise (dBm)
Noise power level at Jeweller frequencies at the hub
installation site.
The acceptable value is –80 dBm or lower
Monitoring Station
The status of direct connection of the hub to the central
monitoring station of the security organization:
If this eld is displayed, the security company uses a
direct connection to receive events and security system
alarms
Hub model Hub model name
Hardware version Hardware version. Unable to update
Firmware Firmware version. Can be updated remotely
ID ID/serial number. Also located on the device box, on the
Connected — the hub is connected to Ajax Cloud via
Ethernet
Disconnected — the hub is not connected to Ajax
Cloud via Ethernet
Connected — the hub is directly connected to the
central monitoring station of the security organization
Disconnected — the hub is not directly connected to
the central monitoring station of the security
organization
What is a direct connection?

device circuit board, and on the QR code under the
SmartBracket panel
Settings
Settings can be changed in the :
Note that after changing the settings, you should click the Back button to save them.
Avatar
Hub name
Users
Ethernet
Ajax app
1. Go to the Devices tab .
2. Select Hub from the list.
3. Go to Settings by clicking on the icon .

Cellular
Geofence
Groups
Security schedule
Detection zone test
Jeweller
Service
Monitoring Station
Installers
Security Companies
User Guide