AJAX Hub 2 Plus User manual

Hub 2 Plus User manual
Updated May 30, 2023
Hub 2 Plus is a central device in the Ajax system, which controls the operation
of all connected devices and interacts with the user and the security company.
The hub reports the opening of doors, breaking of windows, threat of re or
ood, and automates routine actions using scenarios. If outsiders enter the
secure room, Hub 2 Plus will send photos from /
motion detectors and notify a security company patrol.
Hub 2 Plus central unit must be installed indoors only.
Hub 2 Plus needs Internet access to connect to the Ajax Cloud service. The
central unit is connected to the Internet via Ethernet, Wi-Fi, and two SIM cards
(2G/3G/4G).
Connecting to Ajax Cloud is necessary for conguring and managing the system
through Ajax apps, transmitting notications about alarms and events, as well
MotionCam MotionCam
Outdoor

as for updating . All data on Ajax Cloud is stored under multilevel
protection, information is exchanged with the hub via an encrypted channel.
Connect all communication channels to ensure a more reliable connection with Ajax
Cloud and to secure against interruptions in the work of telecom operators.
You can manage the security system and quickly respond to alarms and
notications through for iOS, Android, macOS, and Windows. The system
allows you to choose of what events and how to notify the user: by push
notications, SMS, or calls.
If the system is connected to a security company, events and alarms will be
transmitted to the monitoring station — .
Functional elements
OS Malevich
apps
How to set up push notications on iOS
How to set up push notications on Android
directly and/or through Ajax Cloud
Buy Hub 2 Plus central unit
1. Ajax logo featuring LED indicator
2. SmartBracket mounting panel. Slide it down with force to open

Operating principle
The hub monitors the security system operation by communicating with
connected devices via the . The communication
range is up to 2000 m without obstacles (for example, walls, doors, inter-oor
constructions). If the detector is triggered, the system raises the alarm in 0.15
seconds, activates the sirens, and noties the central monitoring station of the
security organization and the users.
If there is interference at the operating frequencies or when jamming is
attempted, Ajax switches to a free radio frequency and sends notications to
the central monitoring station of the security organization and to system users.
Hub 2 Plus supports up to 200 Ajax devices connected, which protect against
intrusion, re, and ooding, as well as control electrical appliances automatically
according to scenarios or manually from an app.
To send photos from / motion detector, a
separate Wings radio protocol and a dedicated antenna are used. This ensures
the delivery of visual alarm verication even with an unstable signal level and
interruptions in communication.
Perforated part is required for actuating the tamper in case of any attempt to
dismantle the hub. Do not break it off.
3. Power cable socket
4. Ethernet cable socket
5. Slot for micro SIM 2
6. Slot for micro SIM 1
7. QR Code
8. Tamper button
9. Power button
10. Сable retainer clamp
Jeweller encrypted protocol
What jamming of a wireless security system is and how to resist it
MotionCam MotionCam Outdoor

Hub 2 Plus is running under a real-time operating system OS Malevich. Similar
OS control spacecraft systems, ballistic missiles, and car brakes. OS Malevich
expands the capabilities of the security system, by air
without user intervention.
to automate the security system and decrease the number of
routine actions. Set up the security schedule, program actions of automation
devices ( , , or ) in response to an alarm, temperature
change, pressing of the or by schedule. A scenario can be created
remotely in the Ajax app.
LED indication
The hub LED has a list of indications showing the system state or events
occurring. The Ajax logo on the front side of the hub can light up red, white,
purple, yellow, blue, or green, depending on the state. When nothing is happening
in the system (no alarm, malfunction, lid opening, etc.), the LED displays two hub
states:
Indication Event Note
Lights up white. Two communication channels
are connected: Ethernet and
If the external power supply is
off, the indicator will ash
List of Jeweller devices
automatically updating
Use scenarios
Relay WallSwitch Socket
Button
How to create and congure a scenario in the Ajax system
0:00 / 0:06
Armed/partially armed or Night Mode enabled — the LED lights up white.
Disarmed — the LED lights up green.

SIM card. every 10 seconds.
After a loss of power, the hub
will not light up immediately,
but will start ashing in 180
seconds.
Lights up green.
One communication channel is
connected: Ethernet or SIM
card.
If the external power supply is
off, the indicator will ash
every 10 seconds.
After a loss of power, the hub
will not light up immediately,
but will start ashing in 180
seconds.
Lights up red.
The hub is not connected to
the internet or there is no
connection with the Ajax
Cloud service.
If the external power supply is
off, the indicator will ash
every 10 seconds.
After a loss of power, the hub
will not light up immediately,
but will start ashing in 180
seconds.
Lights up 180 seconds after
the loss of power, then ashes
every 10 seconds.
The external power supply is
disconnected.
The LED indication colour
depends on the number of
communication channels
connected.
Blinks red. The hub is reset to factory
settings.
If your hub has different indications, please contact our . They
will help you.
Access to indications
Hub users can see the Alerts and Malfunctions indication after they:
Technical Support
Arm/disarm the system using the Ajax keypad.
Enter the correct user ID or personal code on the keypad and perform an
action that has already been performed (for example, the system is

All users can see the Changing hub’s state indication.
British Disco
The function is enabled in the hub settings in the PRO app (Hub → Settings →
Services → LED indication).
Indication is available for hubs with rmware version OS Malevich 2.14 or higher and in
apps of the following versions or higher:
Indication Event Note
Changing hub’s state
White LED ashes once per
second.
Two-Stage Arming or Delay
When Leaving.
One of the devices is
performing Two-Stage Arming
or Delay When Leaving.
Green LED ashes once per
second. Entry indication.
One of the devices is
performing Delay When
Entering.
White LED lights up for 2
seconds.
Arming is completed. The hub (or one of the groups)
is changing its state from
disarmed and the disarm button is pressed on the keypad).
Press the SpaceControl button to arm/disarm the system or activate Night
Mode.
Arm/disarm the system using Ajax apps.
Ajax PRO: Tool for Engineers 2.22.2 for iOS
Ajax PRO: Tool for Engineers 2.25.2 for Android
Ajax PRO Desktop 3.5.2 for macOS
Ajax PRO Desktop 3.5.2 for Windows

Disarmed to Armed.
Green LED lights up for 2
seconds. Disarming is completed.
The hub (or one of the groups)
is changing its state from
Armed to Disarmed.
Alerts and Malfunctions
Red and purple LED ashes in
sequence for 5 seconds. Conrmed hold-up alarm.
There is an unrestored state
after a conrmed hold-up
alarm.
The indication
is displayed
only if
Restoration
after conrmed
hold-up alarm is
enabled in the
settings.
Red LED lights up for 5
seconds. Hold-up alarm.
There is an unrestored state
after a hold-up alarm.
The indication
is not displayed
if there is a
conrmed hold-
up alarm state.
The indication
is displayed
only if
Restoration
after hold-up
alarm is
enabled in the
settings.
Red LED ashes. The number of ashes equals
the Device No. of a hold-up
There is an unrestored state
after the conrmed or
unconrmed hold-up alarm:

device (DoubleButton), the rst
to generate the hold-up alarm.
or
Yellow and purple LED ashes
sequentially for 5 seconds. Conrmed intrusion alarm.
There is an unrestored state
after the conrmed intrusion
alarm.
The indication
is displayed
only if
Restoration
after conrmed
intrusion alarm
is enabled in the
settings.
Yellow LED lights up for 5
seconds. Intrusion alarm.
There is an unrestored state
after the intrusion alarm.
The indication
is not displayed
if there is a
conrmed
intrusion alarm
condition.
The indication
is displayed
only if
Restoration
after intrusion
alarm is
enabled in the
settings.
Single hold-up alarm
Conrmed hold-up alarm

Yellow LED ashes.
The number of ashes equals
the Device No. that rst
generated the intrusion alarm.
There is an unrestored state
after the conrmed or
unconrmed intrusion alarm:
or
Red and blue LED ashes in
sequence for 5 seconds. Lid opening.
There is an unrestored tamper
state or an open lid on any of
the devices, or the hub.
The indication
is displayed
only if
Restoration
after Lid
opening is
turned on in the
settings.
Yellow and blue LED ashes in
sequence for 5 seconds.
Other malfunctions. There is an unrestored fault
state or a malfunction of any
device or the hub.
The indication
is displayed
only if
Restoration
after faults is
enabled in the
settings.
Currently,
Restoration
after faults is
not available in
Ajax apps.
Single intrusion alarm
Conrmed intrusion alarm

Dark blue LED lights up for 5
seconds. Permanent deactivation.
One of the devices is
permanently deactivated or
the lid state notications are
disabled.
Blue LED lights up for 5
seconds. Automatic deactivation.
One of the devices is
automatically deactivated by
an opening timer or the
number of detections.
Green and blue LED ashes in
sequence.
Alarm timer expiration.
Displayed after the alarm timer
expires (to conrm the alarm).
Alert indication
If the system is disarmed and any of the indications from the table is present,
the yellow LED ashes once per second.
If there are several states in the system, the indications are displayed one by one, in the
same sequence as shown in the table.
Ajax account
The security system is congured and controlled through . Ajax
applications are available to professionals and users on iOS, Android, macOS,
and Windows.
The settings of Ajax system users and the parameters of connected devices are
stored locally on the hub and are inextricably linked with it. Changing the hub
administrator does not reset the settings of the connected devices.
To congure the system, install the Ajax app and . One phone
number and email address may be used to create only one Ajax account. There
Learn more about
Alarm conrmation
feature
Ajax apps
create an account

is no need to create a new account for each hub — one account can manage
multiple hubs.
Your account can combine two roles: the administrator of one hub and the user of
another hub.
Security requirements
When installing and using Hub 2 Plus, strictly adhere to the general electrical
safety regulations for using electrical appliances, as well as the requirements of
regulatory legal acts on electrical safety.
It is strictly forbidden to disassemble the device under voltage. Also, do not use
the device with a damaged power cable.
Connecting to the network
1. Remove the SmartBracket mounting panel by sliding it down with force.
Avoid damaging the perforated part — it’s essential for the tamper activation
in case of hub dismantling.
2. Connect the power supply and Ethernet cables to the appropriate sockets,
install SIM cards.

1 — Power socket
2 — Ethernet socket
3, 4 — Slots for installing micro-SIM cards
3. Press and hold the power button for 3 seconds until the Ajax logo lights up.
It takes about 2 minutes for the hub to upgrade to the latest rmware and
connect to the Internet. The green or white logo color indicates that the hub
is running and connected to Ajax Cloud.
If the Ethernet connection is not established automatically, disable proxy and MAC
address ltration and activate DHCP in the router settings. The hub will
automatically receive an IP address. After that, you will be able to set up a static IP
address of the hub in the Ajax app.
4. To connect to the cellular network, you need a micro SIM card with a
disabled PIN code request (you can disable it using a mobile phone) and a
sucient amount on your account to pay for the services at your operator’s
rates. If the hub does not connect to the cellular network, use Ethernet to
congure the network parameters: roaming, APN access point, username,

Adding a hub to the Ajax app
After adding a hub to your account, you become the administrator of the device.
Administrators can invite other users to the security system and determine their
rights. Hub 2 Plus central unit can have up to 200 users.
Changing or removing the administrator does not reset the settings of the hub
or connected devices.
If there are already users on the hub, the hub admin, PRO with full rights, or the
installation company maintaining the selected hub can add your account. You will
receive a notication that the hub is already added to another account. Contact with
to determine who has admin rights on the hub.
and password. Contact your telecom operator for support to nd out these
options.
1. Turn on the hub and wait until the logo lights up green or white.
Open the Ajax app. Give access to the requested system functions to fully use the capabilities of
the Ajax app and not to miss alerts about alarms or events.
How to set up notications on iOS
How to set up notications on Android
3. Open the Add hub menu Select the way of registering: manually or step-by-step guidance. If you
are setting the system up for the rst time, use step-by-step guidance.
4. Specify the name of the hub and scan the QR code located under the SmartBracket mounting
panel or enter it manually.
5. Wait until the hub is added. The linked hub will be displayed in the Devices tab .
Technical Support
Ajax system user rights

Hub icons
Icons display some of Hub 2 Plus statuses. You can see them in the Ajax app, in
the Devices menu .
Icons Meaning
2G connected
3G connected
LTE connected
SIM card is not installed
The SIM-card is defective or has a PIN-code on it
Hub 2 Plus battery charge level. Displayed in 5% increments
Hub 2 Plus malfunction is detected. The list is available in hub states list
The hub is directly connected to the central monitoring station of the security
organization
The hub have lost connection with the central monitoring station of the security
organization via direct connection

Hub states
States can be found in the :
Parameter Meaning
Malfunction
Click to open the list of Hub 2 Plus
malfunctions.
The eld appears only if a malfunction is
detected
Cellular Signal Strength
Shows the signal strength of the mobile
network for the active SIM card. We
recommend installing the hub in places with the
signal strength of 2-3 bars. If the signal strength
is weak, the hub will not be able to dial-up or
send an SMS about an event or alarm
Battery Charge
Battery level of the device. Displayed as a
percentage
Lid
Status of the tamper that responds to hub
dismantling:
External power External power supply connection status:
Ajax app
1. Go to the Devices tab .
2. Select Hub 2 Plus from the list.
How battery charge is displayed in
Ajax apps
Closed — the hub lid is closed
Opened — the hub removed from
SmartBracket holder
What is a tamper?
Connected — the hub is connected to
external power supply

Connection
Connection status between the hub and Ajax
Cloud:
Cellular Data
The hub connection status to the mobile
Internet:
If the hub has enough funds on the account or
has bonus SMS/calls, it will be able to make
calls and send SMS messages even if the Not
connected status is displayed in this eld
Active SIM Displays the active SIM card: SIM card 1 or SIM
card 2
SIM 1 The number of the SIM card installed in the rst
slot. Copy the number by clicking it
SIM 2 The number of the SIM card installed in the
second slot. Copy the number by clicking it
Wi-Fi
Internet connection status of the hub via Wi-Fi.
For greater reliability, it is recommended to
install the hub in places with the signal strength
of 2-3 bars
Ethernet Internet connection status of the hub via
Ethernet:
Disconnected — no external power supply
Online — the hub is connected to Ajax Cloud
Oine — the hub is not connected to Ajax
Cloud
Connected — the hub is connected to Ajax
Cloud via mobile Internet
Disconnected — the hub is not connected to
Ajax Cloud via mobile Internet
Connected — the hub is connected to Ajax
Cloud via Ethernet

Average Noise (dBm)
Noise power level at the hub installation site.
The rst two values show the level at Jeweller
frequencies, and the third — at Wings
frequencies.
The acceptable value is -80 dBm or lower
Monitoring Station
The status of direct connection of the hub to
the central monitoring station of the security
organization:
If this eld is displayed, the security company
uses a direct connection to receive events and
security system alarms
Hub model Hub model name
Hardware version Hardware version. Unable to update
Firmware Firmware version. Can be updated remotely
ID
ID/serial number. Also located on the device
box, on the device circuit board, and on the QR
code under the SmartBracket panel
Rooms
Prior to linking a detector or device to a hub, create at least one room. Rooms
are used to group detectors and devices, as well as to increase the information
content of notications. The name of the device and room will be displayed in
the text of the event or alarm of the security system.
Disconnected — the hub is not connected to
Ajax Cloud via Ethernet
Connected — the hub is directly connected
to the central monitoring station of the
security organization
Disconnected — the hub is not directly
connected to the central monitoring station
of the security organization
What is a direct connection?

To create a room in the Ajax app:
To delete the room or change its avatar or name, go to Room settings by
pressing .
Connection of detectors and devices
The hub doesn’t support and integration modules.
When adding a hub to your account using the step-by-step guidance, you will be
prompted to connect devices to the hub. However, you can refuse and return to
this step later.
To add a device to the hub, in the Ajax app:
1. Go to the Rooms tab .
2. Click Add Room.
3. Assign a name for the room, and optionally attach or take a photo: it helps
to nd the needed room in the list quickly.
4. Click Save.
uartBridge ocBridge Plus

Please note that in order to link to the hub, the device must be located within the
hub’s radio communication range (at the same protected object).
Hub settings
Settings can be changed in the :
Note that after changing the settings, you should click the Back button to save them.
Avatar
Hub name
Users
Ethernet
Wi-Fi
Cellular
1. Open the room and select Add device.
2. Name the device, scan its QR code (or enter it manually), select a group (if group mode is
enabled).
3. Click Add – the countdown for adding a device will begin.
4. Follow the instructions in the app to connect the device.
Ajax app
1. Go to the Devices tab .
2. Select Hub 2 Plus from the list.
3. Go to Settings by clicking on the icon .

Geofence
Keypad access codes
Groups
Security Schedule
Detection Zone Test
Jeweller
Service
Monitoring Station
Installers
Security companies
User Guide
Data Import
Unpair hub
Settings reset
Resetting the hub to the factory settings:
1. Turn on the hub if it is off.