Akw SmartCare Plus Quick guide

Installer - please read all instructions carefully before installation
and leave this manual with the end user for future reference
WRAS
WRAS WRAS
WRAS
5
Intertek BEAB Control
Intertek EMC Verified
(Europe)
Intertek GS
Intertek S
Intertek Blue
Pantone 281
C100/M72/Y0/K32
Reversed
White
C0/M0/Y0/K0
Colour Variant
Pantone 354Pantone 354
Pantone 185
Intertek ETL
(Europe)
Pantone 185
5
Intertek BEAB Control
Intertek EMC Verified
(Europe)
Intertek GS
Intertek S
Intertek Blue
Pantone 281
C100/M72/Y0/K32
Reversed
White
C0/M0/Y0/K0
Colour Variant
Pantone 354Pantone 354
Pantone 185
Intertek ETL
(Europe)
Pantone 185
Electric Care Shower
Installation and Instruction Manual
If you require these instructions in braille, audio or large print, please contact us.

© 2019 AKW 13-012-085-17
Product Features
Introduction
2
Product Features
The AKW SmartCare Plus electric shower has been designed to allow for easy operation.
The large ergonomic interface clearly indicates the temperature and flow rate on the
LED display, whilst generating audio/visual feedback for the user.
The AKW SmartCare Plus electric shower also has tactile information on the interface,
for greater reassurance to any user.
Automatic Shut Down - The shower automatically shuts down after 30 minutes
operation (this can be bypassed 30 seconds prior to shut down)
Phased Shut Down - Flushes the shower with cold water to avoid the possibility of
scalding if the shower is restarted within a short period of time
Bluetooth®- The shower can be controlled by an AKW iShower Remote Control or the
AKW iShower App for smart devices.
Flexible Installation- 8 water and cable entry points
Dual power blocks for left or right wiring
Retro-fit footprint
3 year warranty
8.5, 9.5 or 10.5kW options available
Wired and wireless connectivity to all AKW DigiPump shower waste pumps
Smart App
3
Spray Patterns
8
Water Inlet
Points
Warranty
3yr
150kg
Rail Rating
3
Spray Patterns
2m
Smooth Hose
8
Water Inlet
Points
8
Electrical
Entry Points
8
Electrical
Entry Points
Optional
Easy Grip
Adjuster
2m
Smooth Hose
Optional
Easy Grip
Adjuster
3
Spray Patterns
8
Water Inlet
Points
Warranty
3yr
150kg
Rail Rating
3
Spray Patterns
2m
Smooth Hose
8
Water Inlet
Points
8
Electrical
Entry Points
8
Electrical
Entry Points
Optional
Easy Grip
Adjuster
2m
Smooth Hose
Optional
Easy Grip
Adjuster
Smart App
3
Spray Patterns
8
Water Inlet
Points
Warranty
3yr
150kg
Rail Rating
3
Spray Patterns
2m
Smooth Hose
8
Water Inlet
Points
8
Electrical
Entry Points
8
Electrical
Entry Points
Optional
Easy Grip
Adjuster
2m
Smooth Hose
Optional
Easy Grip
Adjuster
3
Spray Patterns
8
Water Inlet
Points
Warranty
3yr
150kg
Rail Rating
3
Spray Patterns
2m
Smooth Hose
8
Water Inlet
Points
8
Electrical
Entry Points
8
Electrical
Entry Points
Optional
Easy Grip
Adjuster
2m
Smooth Hose
Optional
Easy Grip
Adjuster

© 2019 AKW 13-012-085-17
Contents
Introduction
3
These instructions are provided to advise the minimum standards of installation and recommend the best practice for the installation.
Due to the wide variability of possible installation conditions, AKW cannot provide every solution for the installation. AKW does not
accept any liability in connection with this information or its use. This information is provided on the condition that the person receiving
it shall make their own tests to determine the suitability for their particular purpose. None of the foregoing affects your statutory rights.
Failure to install this AKW product in accordance with supplied instructions or the making
of unauthorised modifications will invalidate any warranty and may affect product safety.
Please ensure the warranty card details are filled in and returned in the envelope provided.
Alternatively visit our website and register online. www.akw-ltd.co.uk/warranty
Introduction 2-3
Product Features 2
Contents 3
User 4-9
Safety Information 4
Operating Instructions 5
Volume Setting 6
Maintenance and Cleaning 7
Troubleshooting 8
Warranty 9
Installer 10-17
Main Components 11
Specifications 12
Installation Requirements 13
Disassembly 14
Fitting to wall 15
Reassembly - Bottom Cover 16
Reassembly - Front Cover 17
Plumbing 18-21
Water Requirements 18
Plumbing Connections 19
Plumbing Entry Points 20
Check List 21
Electrical 22-25
Electrical Requirements 22-23
Electrical Entry Points 24
Connecting Waste Pump 25
Commissioning 26-34
Temperature & Mode Settings 26
Cold Water Flushing 27
Functional Checks 28
Troubleshooting For Engineers 29-31
Commissioning/in-service tests 32-33
Service Record 34

© 2019 AKW 13-012-085-17
4
User
Safety Information
This appliance can be used by any persons (including children from
8 years and above) with reduced physical, sensory, mental or intuitive
capabilities or by any persons with a lack of experience and knowledge
of showering, only if they are supervised or have had the correct
instructions on how to operate the appliance correctly.
Children should be supervised to make sure that they do not play with
the appliance and use it correctly.
Ensure that the temperature is not set to maximum before showering.
Sunburn or skin conditions can increase your sensitivity to hot water.
Make sure that you set the shower to a cooler temperature.
Do not operate shower if you suspect the water in the heater tank is
frozen or the appliance has been susceptible to freezing conditions.
Do not operate the shower if the spray handset or hose is damaged,
twisted or blocked in anyway.
Do not restrict flow out of the shower by blocking or obstructing the
hose or spray handset.
Do not use other shower hoses and handsets with this shower. Using
other handsets or hoses will make this SmartCare Plus shower a
Non-Care approved shower. Only use AKW approved products.
Factory Temperature Settings
The shower is set to 43˚C in its factory setting when packaged.
This is not Care approved at this temperature.
To comply with BEAB Care standard and to be Care approved, then the
maximum temperature DIP switch setting must be changed to 410C.
The maximum water temperature can be set to either 410C, (430CFactory set on
page 26) or 470Cby changing the DIP switch settings located on the control
PCB inside the front cover. Do not attempt this yourself unless your are a
competent installer and have read all of these instructions before doing so.

© 2019 AKW 13-012-085-17
5
User
Starting the Shower
Switch on the mains power at the isolating switch.
When power is applied, the inner light ring will be dimly lit and the shower is in standby
mode.
To switch on, press the power button. The inner light ring will be brightly lit.
The outer light ring will now indicate Temp/Flow settings (mode dependent)
Temperature and Flow Setting
Pressing and releasing
Temp (+) increases outlet water temperature
Temp (-) decreases outlet water temperature
Flow (+) increases outlet water flow rate
Flow (-) decreases outlet water flow rate
NOTE:
Changes in the flow rate and water temperature may take a few seconds to reach the
handset.
Temp Increase Flow Increase
Inner Light Ring
Outer Light Ring
Flow DecreaseTemp Decrease
Operating Instructions

© 2019 AKW 13-012-085-17
6
User
Step 1
Step 2
Step 3
When in Standby.
Press and hold
Temp (+) and Flow (+)
simultaneously for
3 seconds to enter
Volume Set Mode
Mute Min. Max.Default
Press Temp (-) to
save the settings. The
shower will revert to
Standby mode when
complete.
Adjust Volume Level
Exit Volume Setting
Enter Volume Setting
Volume Settings

© 2019 AKW 13-012-085-17
7
User
Always isolate power supply before cleaning. Do not operate if the shower
unit is frozen. Clean and descale the shower head regularly.
The shower unit and surrounding areas should be cleaned periodically to
remove any accumulation of dirt or other waste materials, using domestic
bathroom and kitchen cleaning materials with a soft cloth.
Do not use abrasive pads or cloths. Do not use strong or concentrated
acidic, alkaline or other cleaning materials as these may damage or
discolour the product.
After cleaning always wash down with water then wipe thoroughly with a
damp soft cloth to remove any cleaning material residue.
DO NOT position the handset to spray water directly on to the appliance.
Children should be supervised at all times if they use the shower appliance
or attempt to clean it.
Maintenance and Cleaning

© 2019 AKW 13-012-085-17
8
User
If the shower does not work as expected, switch off at the pull-cord or isolating switch,
wait 30 minutes for the shower to reset then switch back on again.
Read and understand the user guide before commencing trouble shooting.
Troubleshooting
Symptom Possible Cause Remedy
No Water Flow
Thermostat tripped Turn handset to wall. Perform
cold flush. see page 27.
Reduced water
flow
Abnormal
temperatures
Faulty wireless pump link
(if installed)
Not Paired
No Power to the Pump
RF interference
Call your local installerFaulty thermistor
Fault LED’s Display
(See Page 29 for
reference)
Wireless Pump not
responding
Water isolating valve in off position
Filter blocked
Low Flow/Low Pressure
Inlet thermistor Fault
Outlet thermistor Fault
Uncontrolled over temperature
Reduced pressure
Blocked hose or handset
Water pressure is below minimum
requirement. This may be caused
by other appliances on the same
pipework drawing water
Call your local installer
who then should call the AKW
technical helpdesk.
Refer to back page.
Check and clean the handset.
Press the flow increase button
and/or press the temperature
decrease button.
Check other draws offs.
Check running pressure
(minimum of 0.5bar)
(1bar Recommended)
Turn on water supply
No Lights on No mains power supply Turn on the isolating power
supply.
Turn off water and electrical
supply, remove filter and clean
see page 31.

© 2019 AKW 13-012-085-17
9
User
AKW guarantee your shower against any defects in manufacturing or materials for
3 years from the date of installation. Please ensure you have completed the warranty
card enclosed and return to AKW within 30 days to activate this warranty offer.
Alternatively visit www.akw-ltd.co.uk/warranty and complete the online registration
form. Within this period AKW will decide to repair or replace as we may choose.
Failure to activate warranty in set period will mean potential charges should a visit to
site be required by an AKW Maintenance Engineer. Any action taken under this
warranty does not extend the stated 3-year expiry date. Contact information can be
located on the back page.
This guarantee is in addition to your statutory and other legal rights.
None of the foregoing affects your statutory rights.
Not covered by this warranty:
• Damage or defects that result from inappropriate use or accidental damage,
incorrect installation, or lack of maintenance including but not limited to the build
up of grime, dirt, lime scale or water-borne debris.
• Damage resulting from inappropriate cleaning or water ingress
• Damage resulting from water freezing
• Damage resulting from PRD activation from either a blocked hose or a blocked
shower handset
• Damage or defects that result from repairs or modifications undertaken by
persons who are not installers or AKW service engineers
If you need any advice or if you have any questions please contact the Technical
enquiries helpdesk with your model number and date of purchase.
For technical faults always refer to the trouble shooting guide before contacting your
local installer for assistance. If your installer should need further assistance then
contact the technical helpline on 01905 560219.
Warranty
3yr
Warranty

© 2019 AKW 13-012-085-17
User Warranty
10
User Warranty
Installer
User Warranty
UK
UK
UK
UK

© 2019 AKW 13-012-085-17
Main Components
11
Main Components
Installer
Removable
Bottom Case
Side Pipe & Cable
Cut-out Entry
Side Pipe & Cable
Cut-out Entry
Shower Hose
Outlet
Inlet Filter
PCB 1
PCB 2
Water Heater Can
Live & Neutral Terminal
Block
Earth Terminal Block
Fixing Hole
Fixing Hole
Fixing Hole
Ribbon Cable
Top Pipe Inlet and
Cable Entry Cover
Bottom Pipe Inlet and
Cable Entry Cover

© 2019 AKW 13-012-085-17
Specifications
12
Specifications
Installer
(D)
(H) (H2)
(W)
(W2)
Supply Source Mains pressure cold water only
Minimum Dynamic Pressure 50kPa (0.5 Bar) (1 Bar BEAB Care)
Recommended Minimum Dynamic Pressure 100 kPa (1 Bar)
Maximum Static Pressure 1000 kPa (10 Bar)
Maximum Inlet Temperature 28°C (20°C BEAB Care)
Minimum Inlet Temperature 3°C (5°C BEAB Care)
Inlet Connection 15mm pipe
Outlet Connection 1/2” BSP Male Thread Fitting
Nominal Rating at 240 V 10.5kW, 9.5kW & 8.5kW
Supply Fuse / Circuit Breaker (10.5kW 45/50A), (9.5kW 40/45A) & (8.5kW 35/40A)
Residual Current Device (RCD) 30 mA (must be fitted)
Supply Cable Refer to current wiring regulations
and BS 7671 to determine minimum
cable size. No larger than 10mm2
Isolation Switch (e.g. Pull Cord) 45 Amp Double pole with 3mm
contact separation.
Height (H) 380 mm
Width (W) 230 mm
Depth (D) 85 mm
Footprint Height (H2) 345 mm
Footprint Width (W2) 210 mm
Water Ingress Rating IPX4
Water and Cable Entry Points Top, bottom, side or back.
Shower Drain Pump Connections Suitable for M Series (Flow Sensor)
Wired (Wireless optional) or AKW A4 (Flow Switch)
ELECTRICITY SUPPLY PLUMBING SUPPLY
PHYSICAL

© 2019 AKW 13-012-085-17
Installation Requirements
13
Installation Requirements
Installer
Installation Requirements and positioning
The shower must only be connected to the mains cold water supply.
The shower must not be positioned where it will be subjected to freezing conditions.
Position the shower unit vertically.
The shower must always be mounted on a finished flat, waterproof surface.
Never tile up to the shower unit.
Do not seal the shower to the wall with silicone or other sealant.
The flat surface must cover the full width and height of the back plate, otherwise difficulty may
arise when fitting the cover and subsequent operation of the unit may be impaired.
The water outlet pipe acts as a vent and must never be blocked, restricted or connected to any
parts other than those AKW specifically state for use with the AKW SmartCare Plus shower.
Ensure the shower unit is positioned over a bath, shower tray or wet floor.
The showerhead must be directed away from the shower unit, during normal use the
showerhead must not spray directly on to the shower unit.
Before you start work:
Take care when you unpack the product and make sure that you do not inadvertently discard any
small parts. Check the contents supplied against the contents page. If any parts are missing or
damaged, contact the AKW Technical Enquiries team.
Check there are no pipes or electrical cables inside the wall before drilling.
Check that finished walls are sound and free from cracks or loose tiles or grout. Make sure that
all surfaces are clean, dry and free from loose debris or dust.
This product is not suitable for mounting into steam rooms or steam cubicles.
Note; If it is intended to operate the shower in areas of hard water (above 200 ppm temporary
hardness), a scale inhibitor may have to be fitted.

© 2019 AKW 13-012-085-17
Disassembly
14
Disassembly
Installer
Ensure that the electrical supply is switched off at the mains.
Ensure that the water supply is turned off.
Unplug the ribbon cable from the circuit
board and place the front cover out of the
way.
Remove the 4 screws and carefully lift off
the front cover.
Unscrew the three fixing screws, pull the outlet
pipe forwards, slide out and remove the bottom
cover plate
Note the unit can be temporarily hung using the top screw fixings whilst the cable and pipe-work entries can
be connected.
Slide out the relevant pipe & entry covers

© 2019 AKW 13-012-085-17
Fitting to Wall
15
Fitting to Wall
Installer
It is essential to remove any debris and/or brick dust that could otherwise damage
the unit.
Do not make any alternative or additional fixing points, as this will invalidate the
warranty. Check for hidden cables and water pipes.
Use the fitting template provided
CAUTION
READ INSTRUCTIONS
BEFORE INSTALLING
THIS PRODUCT
116 mm
Use Spirit Level Here
Use Spirit Level Here
Ensure the template is level and temporarily
hold in position with tape. Mark the 3 fixing
points on the wall
Remove the fitting template from the wall
and drill the marked fixing points. Before
drilling, ensure there are no cables or water
supplies running within the wall
Insert wall plugs and screw the top two
screws to the wall. Note: the bottom screw
should only be fitted during final installation
Tip: use masking tape on tiled walls to prevent
slipping and tile splintering. Always use a
tile drill bit when drilling tiles.

© 2019 AKW 13-012-085-17
Reassembly - Bottom Cover
16
Reassembly - Bottom Cover
Installer
Fasten the screws holding the outlet connector and
bottom cover
Slide back in the bottom cover plate
Carefully push the outlet connector down to its
home position
Pull the outlet connector up
Once the cable and pipe connections have been made, reassemble the bottom cover plates.

© 2019 AKW 13-012-085-17
Reassembly - Front Cover
17
Reassembly - Front Cover
Installer
Ensure all connectors are correctly inserted before the cover is refitted.
Refit the Front Cover taking care not to trap the ribbon cable or any other wires.
Only use the supplied screws to secure the front cover. Failure to do so, can cause internal damage
to the appliance.
Carefully connect the ribbon cable Attach the front cover to the shower

© 2019 AKW 13-012-085-17
Plumbing
18
Water Requirements
COLD WATER FEED ONLY - Never fit the appliance to the hot water supply.
The shower hose retainer (supplied in the accessory pack) should be used. The installation should
comply with Water Regulations and prevent water supply contamination.
To ensure activation of the heating elements, the shower must be connected to a mains cold water
supply with a minimum running pressure of 50kPa (0.5 bar) recommended 1 bar with a maximum
static pressure of 1000kPa (10 bar).
Note: For optimal product performance the recommended minimum dynamic water pressure should
be 100kPa (1 Bar). Dynamic pressure should not fall below 50kPa (0.5 bar) for example when other
draw off’s are used, such as a flushing the toilet as this may cause the shower temperature to
fluctuate dramatically.

© 2019 AKW 13-012-085-17
Plumbing
19
Plumbing Connections
Note: The manufacturer’s rigorous quality systems may require operating the shower with water
at the factory. Any water will be removed where possible, however there may be a small amount of
water residue left in the shower.
There are 8 water inlet points for easy installation and servicing.
The plumbing installation must comply with the local Water Authorities and should be in accordance
with the latest Building Regulations.
Plumbing work must be completed before any electrical connections are made.
Make sure there is a cold water feed near to the installation with a local service isolation valve.
Before assembly, flush the water supply pipes thoroughly to remove debris in the pipework (allow the
water to run with the main stopcock open for about 3 mins), to prevent debris and dirt particles from
blocking the filter which might affect the function of the shower.
DO NOT solder pipes or fittings within 110mm of the shower appliance.
DO NOT fit any form of outlet flow control to the water heater.
DO NOT use excessive force when making connections to the water supply inlet, the flexible hose or
the spray head.
Note: An isolating stop valve must be provided on the cold water feed before connecting to the
shower. The isolation valve (not supplied) should be fitted as close as is practicable to the water
supply inlet of the shower heater whilst being accessible for maintenance and servicing purposes.

© 2019 AKW 13-012-085-17
Plumbing
20
Plumbing Entry Points
Determine pipework position and select the inlet option most suited to your situation.
Always prime pipework and flush clear of debris. To prevent a dead leg occurring in the inlet
pipework install the inlet plug into the unused inlet pipe, see separate instruction sheet.
Note:Some water from the factory testing may escape when the bottom blanking plug is removed.
Side Entry Rear Entry
Bottom Entry Top Entry
Left or right side inlet. You may need to remove thin
areas of plastic cover to facilitate pipe entry. Left or right side rear inlet.
Left or right side top inlet.Left or right side bottom inlet.