Alarmcom ADC-IS-300-LP User manual

Qolsys IQ Panel Image Sensor Version 3 - Installation Guide
This guide contains instructions for installing an Image Sensor Version 3 (ADC-IS-300- P) on a Qolsys IQ panel.
Product summary and technical specifications
The Image Sensor is a pet immune PIR (passive infrared) motion detector with a built-in camera designed to capture
images during alarm or non-alarm events when motion is detected.
Product features:
• Communicates wirelessly to the security control panel
• 35 foot detection range with a 90 degree horizontal FOV
• Configurable PIR sensitivity and pet immunity settings
• Image: VGA 640x480 pixels
• Color Images (except in night vision)
• Night vision image capture with infrared flash (black & white)
• Tamper detection, walk test mode, supervision
• All systems can support up to three Image Sensors
• U 639 certified
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Technical specifications:
• Alarm.com Model Number: ADC-IS-300- P
• Power Source: Recommended 2 AA 1.5v Energizer Ultimate ithium Batteries.
• Batteries: Refer to the Batteries section for details
• Operating Temperature Range: 60° to 80°F
• Weight: 3.1 oz. (with batteries and without mounting accessories)
• Dimensions: 3.1’’ h x 1.8’’ w x 2.3’’ d
• Supervisory Interval: 100 minutes (sensor), 3 hours (alarm hardwire)
• Wireless Signal Range: Greater than 400 ft open air
• Color: White
• Recommended Mounting Height and Angle: Refer to the Recommended Install Height and Angle Table
• Motion Profiles & Sensor Range: Refer to the PIR Sensitivity Settings Table
Hardware compatibility requirements
All versions of the Qolsys IQ Panel are compatible with the Image Sensor Version 3.
Service package requirement
Image capture features require a service package that includes one of the following Image Sensor add-ons:
•Images - Alarms: Includes upload of images from panel alarm events only.
•Images - Limited: Includes uploads of images from panel alarm events and disarm events.
•Images - Plus: Includes upload of images from panel alarm events, disarm events, and non-alarm events.
For additional information about Image Sensor add-ons, see What image captures are included in each Images service
package?.
Installation: Preparing panel for enrollment
Create Alarm.com customer account
Select service package (including an Images add-on) and register the Alarm.com module serial number on the
Alarm.com Partner Portal or MobileTech app.
Register module and test
Power up the panel and initiate a comm-test to ensure the Alarm.com module is properly installed and communicating
with Alarm.com.
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Installation: Enrolling Image Sensor to panel
Image Sensors can be enrolled remotely using the Partner Portal or MobileTech app, or locally using the panel. For
information about enrolling Image Sensors remotely, see Enroll an Image Sensor on a Qolsys IQ Panel.
To enroll the Image Sensor locally on an IQ Panel:
Important: For smoothest installation, learn in one Image Sensor at a time. Insert batteries only after initiating learn
mode at the panel.
1. Put the panel into add mode.
a. Using the panel, tap Settings.
b. Enter the installer code.
c. Tap Installation.
d. Tap Security Sensors.
e. Tap Auto Learn Sensor.
2. Once on the Auto earn page, insert the batteries into the Image Sensor. The Image Sensor progresses from
blinking red to solid red to blinking yellow. This indicates that the Image Sensor is in learn mode.
3. Wait approximately 20 seconds for the Image Sensor to enroll to the panel. The screen on the control panel
displays the following: Image Sensor [X] is requesting to be added in your list. Do you want to continue? Tap OK.
The ED on the Image Sensor turns solid yellow indicating that it has successfully found the panel.
4. In the following screen, select the sensor type, sensor name, chime type, sensor group, and voice prompt
settings.
◦ The following are the default settings for each:
▪Sensor Type ~ Image Sensors
▪Sensor Name ~ Image Sensor
Important: Make sure the Image Sensor name is unique to that Image Sensor. The Image Sensor cannot
enroll successfully if the new Image Sensor has the same name as an Image Sensor that is already
enrolled on the panel.
▪Chime Type ~ None
▪Sensor Group ~ 17-IS-Away-Instant Motion
▪Voice Prompts ~ Off
5. Once complete, tap Add New.
6. Exit Auto-Learn mode on the panel. The Image Sensor ED alternates between green and yellow while the
customer’s device list is updated with Alarm.com. The ED turns solid green when the Image Sensor has been
successfully added to the customer’s account.
Note: If you move (tamper) the Image Sensor after the ED has turned solid green, the Image Sensor enters test
mode for 3 minutes indicated by red ED when motion is detected. You may continue with the mounting portion of
the installation when in test mode. See the Image Sensor ED Reference Chart for more details.
7. After enrollment, be sure to keep the sensor and panel powered so the sensor can complete an initialization
process with the Alarm.com Network Operations Center. This process takes several minutes. Images cannot be
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captured until initialization is complete. Check by verifying if the rules are confirmed on the Partner Portal or
MobileTech app.
8. The sensor is now learned into the panel. Sensors are enrolled in group 17 by default. Image Sensors may be
enrolled in groups 15, 17, 20, 25 or 35.
◦ To change the sensor group after the sensor is enrolled using the control panel:
a. Tap Settings.
b. Enter the installer code.
c. Tap Installation.
d. Tap Security Sensors.
e. Tap to edit the Image Sensor.
Installation: Mounting Image Sensor
1. Choose the desired location and mounting angle for the Image Sensor using the information in the chart. There are
three options:
Intended Operation Pet Immunity Larger Rooms Smaller Rooms
Mounting Height 6 Feet 8 Feet 8 Feet
Angle Shallow, 6° Shallow, 6° Deep, 18°
Bracket Orientation
Teeth Up Teeth Up Teeth Down
Coverage Distance 30 to 35 ft. 30 to 35 ft. 15 to 20 ft.
2. Screw the bracket to the backplate of the Image Sensor.
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3. Determine the location to mount the sensor.
◦ Best practices for installing Image Sensors: Do's and Don'ts
Do Don't
▪ Center the target capture area in the middle of
the frame.
▪ Enroll and install within 100 ft. of panel.
Installation site conditions can reduce range
considerably.
▪ Make sure people will walk across the sensor
coverage area instead of directly toward the
sensor.
▪ Avoid backlit conditions (for example, facing a
window or other light source) because it may
result in poor image quality.
▪ Set sensor on a flat surface.
▪ Set sensor across from mirrors or reflective
surfaces.
▪ Face sensor toward or close to areas that have
metallic objects or electronics (to avoid
interference with RF communication).
▪ Install in an area where there are obstructions
in front of or around the camera lens (for
example, walls and ceilings within 90 degrees
and 2 ft. around the camera). This type of
installation will result in washed out night
captures.
▪ Install outdoors. Sensor is for indoor use only.
4. Choose applicable mounting bracket. The sensor hardware packet contains two mounting brackets for different
mounting scenarios. Use the provided large screws and anchors to attach the bracket to the wall. eave at least 3
inches of clearance above the sensor to allow for battery replacement without uninstalling the mounting bracket.
5. Place and secure the Image Sensor on the arm and secure the arm on the mounting bracket in the desired
location. Adjust the horizontal positioning of the sensor to point towards the desired coverage area.
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6. Secure the mounting arm location by sliding lock pin into the hole. Use the washer and remaining small screw to
secure the lock pin by screwing upwards through the bottom of the hole in the mounting bracket.
7. Set the PIR Sensitivity Settings using the panel or remotely using the Partner Portal or MobileTech app. For
information about setting the PIR Sensitivity Settings, see Change Image Sensor sensitivity.
The following three options can be set:
Normal Default setting
High More sensitive motion profile with potential higher risk
of false alarm.
Low ess sensitive profile with pet immunity for pets up to
40 lbs.
Verify and test Image Sensor setup
1. Verify that rules are confirmed via the Partner Portal or on MobileTech app.
◦ ook for the word Yes in the Image Sensor Equipment ist in the Rules Confirmed section. Resend rules if
they are not confirmed.
2. Verify RF Coverage by checking that the signal strength is above 40%. The signal strength must be greater than
30% for sensor to function properly.
3. Conduct a walk test and test image captures.
◦ To conserve the customer’s monthly image upload quota, automatic alarm uploads are disabled for the first
four hours after any new sensor (Image Sensor or other) is installed into the system. Installers can also test by
requesting image uploads and motion image uploads via MobileTech app. Installers are required to be onsite
to test by running a comm test at the panel.
4. Test night image captures by darkening the room as much as possible (turn off the lights and close the shades).
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Other feature compatibility
Two-Way Voice Compatibility
Images cannot be transmitted while a Two-Way Voice call is in session. When the Image Sensor is installed on a
system with Two-Way Voice over the cellular network, image transmission during an alarm may be interrupted by the
two-way session. The image transmission resumes once the call has terminated.
Z-Wave Compatibility
All IQ/DSC Touch Panels are compatible with both the Image Sensor and Z-Wave devices. No additional hardware is
needed.
Pet immunity settings
Two parts to making the Image Sensor pet immune:
1. Set PIR sensitivity settings to Low.
2. Mount set at a height of 6 feet, and install the sensor with the 6 degree mounting angle.
PIR activation and test mode
By default, the image sensor ED does not illuminate when activated by motion unless the sensor is in test mode. The
ED can be enabled by tampering the device or on the panel for each Image Sensor on a customer’s account. The
Image Sensor must have successfully completed the enrollment process with a panel. When enabled, the red ED
illuminates for 3 seconds upon motion activations (at most every 3 minutes while disarmed).
To test the Image Sensor's PIR using the panel:
1. Tap Settings.
2. Enter the installer code.
3. Tap System Tests.
4. Tap Image Sensor Config.
5. Tap View for the Image Sensor to test.
6. Tap Sensor Tests.
7. Tap Start PIR Test. The screen displays a confirmation message to indicate the test mode command has been
sent.
Note: It may take up to 30 seconds for test mode to take effect.
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Tamper
A built-in accelerometer detects movement or repositioning of the Image Sensor and will initiate a tamper whenever a
change in sensor orientation is detected. The tamper automatically clears after the sensor is returned to the upright
position and no movement has been detected for 5 minutes. A tamper can also be cleared by resetting the sensor.
Trouble conditions
By default, trouble conditions (malfunction, tamper & low battery) are displayed on the panel CD. Enable or disable
trouble condition messages on the control panel CD via the Alarm.com Partner Portal. Trouble conditions are always
reported to the Alarm.com Customer Website and customers will receive tamper/low/malfunction notifications if they are
subscribed, regardless of the panel setting.
Batteries
Battery type The Image Sensor uses 2 AA 1.5v Energizer Ultimate
ithium batteries (U compliant).
Expected battery life Approximately 4 years with lithium batteries.
Voltage thresholds
With lithium batteries, low battery alerts are issued at
3.05V. The sensor cannot operate when the voltage
reads below 2.30V.
Low battery notification
Panel displays a low battery alert for the sensor and/or
notifications are issued via the Alarm.com platform if the
customer has subscribed to this notification type.
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Replacing batteries
To replace the sensor batteries, slide the front of the
sensor up off the sensor-back. Dispose of used batteries
per the battery manufacturer instructions and following
local regulations.
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Image Sensor LED reference chart
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Resetting the Image Sensor
There are two ways to reset the Image Sensor.
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Power Cycle
If you have issues connecting the Image Sensor to the account, power cycle the Image Sensor in one of two ways:
• Take out and reinsert the batteries, or
• Use a paperclip to quickly press and release the Sensor Reset button. Only press the reset button if the ED has
been off for at least 10 seconds and the panel is not in Add mode.
After a successful power cycle, the Image Sensor will enter the Sensor Power Up state (Blinking Red) followed by the
memory check state.
Network Reset
An Image Sensor must be network reset when it has been previously enrolled on a different panel. The Image Sensor
indicates that it is enrolled on a panel by blinking green after the memory check.
Important: A network reset only works if the Image Sensor is not actively communicating with a network. If the Image
Sensor is within range of the original panel, it is required that the Image Sensor first be deleted from the panel it was
previously learned into before being able to perform a network reset on the Image Sensor. See instructions on how to
properly delete the Image Sensor from the panel.
To perform a network reset:
1. Power up the Image Sensor.
2. Press and hold the reset button down with a narrow tool (such as a paperclip) for a full 10 seconds or until the red
ED flashes rapidly.
3. Release the reset button as soon as the red ED starts flashing rapidly. A successful network reset results in the
ED blinking yellow after the memory check. Panel association is now cleared from the Image Sensor's memory
and it should be available for enrollment.
After releasing the reset button, the Image Sensor enters sensor power-up mode (blinking red ED) followed by memory
check (solid red ED) followed by either a blinking green or blinking yellow light. For the full list of status indicators and
expected behaviors, see the Camera ED reference chart.
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Deleting Image Sensor from panel
Instructions on how to properly delete and Image Sensor from a system. It is important to do the steps in order.
1. Delete the Image Sensor from the account using the panel’s Interactive Services, Partner Portal, or MobileTech
app.
2. Perform a network reset of the Image Sensor. This can only be completed after the Image Sensor is deleted from
the account, or if the Image Sensor is out of range of its current network.
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PIR lens and camera coverage diagrams
Figure 3. Side View: PIR Lens Coverage
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Figure 4. Top View: PIR Lens Coverage
As indicated in Figure 4, the camera coverage area is narrower than the PIR coverage area. When installing, mount
sensor where subjects are likely to be centered in or across PIR and camera field of view.
Troubleshooting
General troubleshooting steps
• Verify module signal strength
• Verify Image Sensor RF signal strength: The signal strength must be above 30% for the sensor to function properly.
• Verify Images service package: Image capture functionality depends on the customer’s service package. Verify the
proper Image Sensor service package is selected.
Enrollment
• Verify sensor is receiving power: After inserting batteries, the sensor ED should illuminate or flash within 10
seconds.
• Verify sensor is not communicating with another network: If the sensor has been previously enrolled in a different
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system or daughterboard, delete the sensor from the system and hold the sensor reset button for 10 seconds to
clear the sensor from the old network before attempting to enroll the sensor in a new network. The sensor cannot
be cleared if it is currently communicating with its network. In this case, the sensor must be deleted from the system
first through the control panel or remote command.
Sensor non-responsive
• Verify range: Verify in the panel's Image Sensor menu that the sensor is registering a strong signal. If the signal
strength is low, move the non-responsive sensor closer to the control panel, verify signal strength, and see if
communication resumes. If applicable, verify the Image Sensor daughterboard antenna is correctly routed as
described in the installation procedure.
• Replace batteries: Check the battery level in the panel's Image Sensor menu, and install fresh Energizer Ultimate
ithium batteries if needed.
Images not captured
• Verify sensor rules: Verify the Image Sensor initialization process has been completed. Verify rules have been
confirmed in the Rules Confirmed column on the Partner Portal or MobileTech app. If not, resend Image Sensor
rules. For more information about resending rules, see Image Sensor Rules Not Confirmed.
• Enable auto uploads: During the first four hours after any sensor is enrolled onto the system, alarm images will not
automatically be uploaded to Alarm.com. Automatic uploads are automatically enabled after four hours. For more
information about enabling uploads sooner, see Configure automatic Image Sensor uploads.
False motion activations
• Check Environmental Elements: Heating or cooling elements may adversely affect sensor performance. Test
sensor with and without these elements to determine interference. Check if there are any reflective surfaces facing
the device (e.g., mirror).
• Check Sensor Positioning: The sensor may not be properly positioned to capture the desired motion. Check
horizontal positioning of sensor and re-mount as necessary.
• Check PIR Sensitivity Setting: Verify that the proper sensor motion profile has been selected through the setup
menu or select a less sensitive profile.
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