Alcad TFI-401 User manual

© 2018 Snom Technology GmbH
Snom Technology GmbH
Wittestr. 30 G
13509 Berlin, Deutschland
Tel. [phone]
Fax [phone]
offi[email protected]
Snom Inc.
136 Harvey Road, Suite A102
Londonderry, NH 03053, USA
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o[email protected]om
Snom Technology GmbH
The Courtyard, High Street
Ascot
Berkshire SL5 7HP, UK
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o[email protected]om
Snom Technology GmbH
6 Parc des fontenelles
78870 Bailly, France
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Snom Technology GmbH
Via A. Lusardi 10
20122 Milano, Italia
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Snom Technology Ltd.
Rm. 828, 5F, No. 285, Sec. 4
Zhongxiao E. Rd., Da‘an Dist.
Taipei City 10692, Taiwan
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Your specialist retailer - Ihr Fachhändler -
Votre distributeur - Su distribuidor - Il tuo rivenditore:
v1.00
IP Phone TFI-401
User Manual

2
TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ...........................................................6
Important information ......................................................................................................7
Safety instructions .................................................................................................................7
SELV (Safety Extra Low Voltage) compliance ..............................................................7
Standards conformance ........................................................................................................7
Product specifications ........................................................................................................... 8
Disposal of the device ............................................................................................................ 8
Cleaning ....................................................................................................................................8
Setting up the phone .........................................................................................................9
Delivery Content ......................................................................................................................9
Attaching and detaching the footstand ...............................................................................9
Attaching .............................................................................................................................9
Detaching ..........................................................................................................................10
Rotating the tab of the cradle .............................................................................................10
Connecting the phone ..........................................................................................................11
Connecting a wired headset ...............................................................................................11
Initializing and registering the phone ...............................................................................12
Prerequisites ....................................................................................................................12
Initialization ......................................................................................................................12
What to do if initialization and registration are unsuccessful ................................14
Correcting the clock ........................................................................................................15
Getting to know your phone .......................................................................................... 16
At a glance .............................................................................................................................16
LED indicators .......................................................................................................................18
Call LED .............................................................................................................................18
Function key LEDs ...........................................................................................................18
Hard keys ...............................................................................................................................19
Context-sensitive, programmable function keys ......................................................19
Navigation, confirmation, and cancel keys .................................................................19
MWI key .............................................................................................................................19
Audio control keys ...........................................................................................................20
Alphanumeric keypad ....................................................................................................21
Input modes and navigation ...............................................................................21
Moving the cursor to the left and right ............................................................21
Entering numerals, letters, special characters, and symbols .....................22
Display layout ........................................................................................................................23
In idle mode ......................................................................................................................23
When the phone is active ...............................................................................................25

3
Settings ...................................................................................................................................26
Phone settings .................................................................................................................26
Settings available in user mode ........................................................................26
Settings available in administrator mode .......................................................27
Display backlight and contrast settings .....................................................................28
The phone's web interface ...................................................................................................30
Opening the web interface ............................................................................................30
How the web interface works .......................................................................................31
Web settings overriding manual phone settings ...........................................31
User mode/administrator mode ........................................................................................32
Directories ...................................................................................................................... 34
Directory .................................................................................................................................34
Definitions, explanations ...............................................................................................34
Directory entries ...................................................................................................34
Contact Types ........................................................................................................35
Outgoing identity ..................................................................................................35
Group ......................................................................................................................35
Ringtones ..........................................................................................................................35
Adding/Editing Entries on the Phone ..........................................................................36
Adding new entry manually ...............................................................................36
Adding new entry from call list .........................................................................36
Sorting entries ......................................................................................................36
Editing existing entry ...........................................................................................36
Deleting an entry ..................................................................................................37
Adding/editing entries on the web interface .............................................................37
Adding new entry .................................................................................................37
Editing an entry ....................................................................................................38
Deleting entry on web interface ........................................................................40
Dialing from phone directory ........................................................................................40
Deleting whole directory ................................................................................................40
Importing/Exporting Directory .....................................................................................40
External directories ..............................................................................................................40
LDAP ..................................................................................................................................40
Contacts ............................................................................................................................41
Using the phone ............................................................................................................. 42
Making calls ...........................................................................................................................42
Selecting identity for current outgoing call ...............................................................42
Using dierent audio devices .......................................................................................42
Handset ..................................................................................................................42
Headset ..................................................................................................................42

4
Speakerphone .......................................................................................................42
Handset or headset and casing speaker .........................................................43
Using dierent dialing methods ...................................................................................43
Auto dial .................................................................................................................43
Redialing ................................................................................................................43
Calling number from call history (missed, received, dialed calls) ..............43
Calling number from phone directory ..............................................................43
Calling number from external directory ..........................................................44
Speed dialing ........................................................................................................44
Calling emergency numbers ..............................................................................44
Call completion .....................................................................................................44
Accepting calls ......................................................................................................................45
Using dierent audio devices .....................................................................................45
Automatically accepting calls .......................................................................................45
Call waiting .......................................................................................................................46
Active calls .............................................................................................................................47
Hold ....................................................................................................................................47
One call on hold ....................................................................................................47
Holding two calls ..................................................................................................47
Conference .......................................................................................................................48
Initiating a conference .........................................................................................48
Conference screen navigation ...........................................................................48
Transferring calls ............................................................................................................49
Attended transfer .................................................................................................49
Blind transfer ........................................................................................................49
Terminating calls ..................................................................................................................50
Missed Calls ...........................................................................................................................50
Call history (call lists) ..........................................................................................................51
Rejecting or redirecting incoming calls ............................................................................52
Manually ............................................................................................................................52
Automatically ...................................................................................................................52
Rejecting anonymous calls ............................................................................................53
Call forwarding .....................................................................................................................53
Making/changing the settings on the phone and turning on call forwarding .......54
Turning o call forwarding ............................................................................................55
Turning forwarding of all calls on/o with a programmable function key ..........55
Configuring the function keys ....................................................................................... 56
Programming the function keys ..........................................................................................58
Example 1, Extension monitoring and call pick-up ..................................................59
Example 2, Changing the setting of a context-sensitive key ..................................60

5
Customizing the phone settings ................................................................................... 61
Identities/accounts ...............................................................................................................61
Configuring and editing identity/account ...................................................................61
Assigning ringtones .............................................................................................................63
Date and time formats .........................................................................................................64
Date ....................................................................................................................................64
Time ...................................................................................................................................65
Time zone ...............................................................................................................................65
Language settings of phone and web interface ..............................................................66
Phone language ...............................................................................................................66
Web interface language .................................................................................................67
Dial tones ...............................................................................................................................67
Emergency numbers ............................................................................................................67
Call forwarding .....................................................................................................................68
Call completion .....................................................................................................................69
Call waiting ............................................................................................................................70
Hiding my caller ID ...............................................................................................................71
Rejecting anonymous calls .................................................................................................71
Speed dial ..............................................................................................................................72
Software update ............................................................................................................. 73
Manual update .......................................................................................................................73
Auto provisioning ..................................................................................................................73
Troubleshooting ............................................................................................................. 74
Reboot .....................................................................................................................................74
Hard reboot ............................................................................................................................74
Reset to factory values ........................................................................................................74
TFTP Update ..........................................................................................................................75
Manual initialization .............................................................................................................75
Contacting Snom Support ...................................................................................................75
Traces ......................................................................................................................................76
Appendix 1 - Display Symbols and Icons ..................................................................... 77
Symbols found in the function key line ............................................................................77
Display indications ...............................................................................................................78
Appendix 2 - Status Messages ....................................................................................... 80
Appendix 3 - Programmable Functions ....................................................................... 81
Freely programmable functions ........................................................................................81
Key Events ..............................................................................................................................85
Appendix 4 - GNU General Public License..................................................................... 87

6
D120 User Manual Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2018 Snom Technology GmbH
All Rights Reserved.
Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology
GmbH. All other product names and names of enterprises are the property of their respective
owners.
Product specifications are subject to change without notice.
Snom Technology GmbH reserves the right to revise and change this document at any time, without
being obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection
of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third
parties without express written permission may result in legal proceedings in the criminal courts as
well as civil courts.
When this document is made available on Snom’s web page, Snom Technology GmbH gives its
permission to download and print copies of its content for the intended purpose of using it as a
manual. No parts of this document may be altered, modified or used for commercial purposes without
the express written consent of Snom Technology GmbH.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. Snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of Snom or
where liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL) (see "Appendix 4 - GNU General Public License" on page 87),
provided they, in turn, make it available to everyone else with the same licensing agreement. Please
go to https://www.snom.com/footer/source-code-gpl-open-source/ for the original GPL license and
the source code of components licensed under GPL and used in Snom products.

7
D120 User Manual Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
• If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly
recommended by Snom Technology. Other power supplies may damage or destroy the phone,
aect its behavior, or induce noise.
• Avoid placing the cables where people may trip over them or where they may be exposed to
mechanical pressure as this may damage them.
• This device is for indoor use only! NOT FOR OUTDOOR USE!
• Do not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
or damp basements). Do not immerse the device in water and do not spill or pour liquids of any
kind onto or into the device.
• Do not install the device in surroundings at risk for explosions (paint shops, for example). Do not
use the device if you smell gas or other potentially explosive fumes.
• Do not use the device during thunderstorms. Lightning striking the power grid may cause electric
shocks.
• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects
such as needles or pins. Please ensure before each use that no such objects are present.
SELV (Safety Extra Low Voltage) compliance
Safety status of input/output connections comply with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV)
circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,
and PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ-45
(8P8C) connectors. Use caution when connecting cables.
Standards conformance
This device complies with the essential health, safety, and environmental requirements of
all relevant European directives.

8
D120 User Manual Safety, Disposal, Cleaning of Product
The declaration of conformity can be requested from
Snom Technology GmbH
Wittestr. 30 G
13509 Berlin, Germany
Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may
also result in the loss of CE conformity. In case of malfunction contact authorized service personnel,
your seller, or Snom.
Product specifications
• Safety: IEC 60950
• Certification: CE Mark
• Ethernet: 2x IEEE 802.3 10/100 Mbps Ethernet switch
• Power: Power over Ethernet (PoE), IEEE 802.3af, Class 1.
If PoE is not available, you can use a power adapter. The power adapter is not included in the
delivery; please order one of the following separately:
◦EU: Snom A6, Phihong model number PSM10R-050, PN 00004325. UK clip available
separately.
◦EU: Ten Pao, model number S004LV0500080, PN 00004373
◦UK: Ten Pao, model number S004LB0500080, PN 00004374
• Connectors:
◦2 x RJ45: 1 x LAN, 1 x PC
◦2 x 4P4C for handset and optional wired headset (headset not included)
Disposal of the device
This device is subject to European Directive 2012/19/EU and may not be disposed of with
general household garbage.
If you do not know where you may dispose of the device at the end of its lifespan, contact
your municipality, your local waste management provider, or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.

9
D120 User Manual Setting up the Phone
Setting up the phone
Delivery Content
GNU
General Public License
Quick Installation
Guide
D120
-Base phone unit
-Footstand
-Handset
-Handset cord
-Ethernet cable
-Quick Installation Guide, GNU General Public Licence
Attaching and detaching the footstand
The footstand has four snap-fits, two narrower and longer ones and two wider and shorter ones.
Attaching
1
2
1
3
2
Fig 1 Fig. 2
1. Insert the wider and shorter snap-fits into the holes marked (Fig. 1), as shown in steps 1 and 2
(Fig. 2).

10
D120 User Manual Setting up the Phone
2. Tilt the footstand upwards as shown in step 3 (Fig. 2) and insert the narrower and longer snap-
fits into the holes marked (Fig. 1). Please note that you will encounter a slight resistance when
inserting the hooks.
Detaching
Lightly press downward on the free end of the footstand until the hooks on the two narrower/longer
snap-fits are released from the holes marked (Fig. 1), then pull the footstand upwards and away
from the bottom shell of the phone.
Rotating the tab of the cradle
The phone is delivered with the tab level with the inner edge of the cradle (Fig. 1). If you are going
to mount the phone on a wall, we recommend that you rotate the tab 180° around its vertical axis.
After rotation, the tip of the tab (Fig. 4) will protrude slightly above the edge of the cradle. The small
rectangular hole in the receiver casing (Fig. 5) fits perfectly over the now protruding tip, holding the
receiver safely in place in the upright position on the wall.
1. 2. 3. 4.
1. Slide the plastic tab from the cradle (Fig. 2)
2. Rotate the tab 180°.
3. Slide the tab back into the cradle (Fig. 3).