Alcatel-Lucent 8068 BT Premium User manual

Alcatel-Lucent OmniPCX Office
Rich Communication Edition
8068 Premium Deskphone
8039 Premium Deskphone
8038 Premium Deskphone
8029 Premium Deskphone
8028 Premium Deskphone
User Manual
R100
8AL90894USABed01-1438

2
Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomical features for more effective communication.
This document describes the services offered by the following sets:
Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068 BT)
Alcatel-Lucent 8068 Premium Deskphone
Alcatel-Lucent 8039 Premium Deskphone
Alcatel-Lucent 8038 Premium Deskphone
Alcatel-Lucent 8029 Premium Deskphone
Alcatel-Lucent 8028 Premium Deskphone
The labels and icons displayed on the phone depend on the type of the set.
Some features are depended on the type of the set.
8068 BT
8068
8039
8038
8029
8028
IP Phone
Digital Phone
Color screen
Monochrome screen
Bluetooth® handset
Bluetooth® Headset
Two-port Gigabit Ethernet switch with Power Over
Ethernet support
Premium Add-on 10 keys modules
Audio services (hands-free, handset and headset)
Premium Smart display 14 keys module
Adjusting the contrast of the display
Agent set / Supervisor station
The labels and icons presented in this document are not contractually binding and may be modified
without prior warning

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1GETTING TO KNOW YOUR TELEPHONE 7
1.1 8068 BLUETOOTH®/8068 PREMIUM DESKPHONE 7
1.2 8038/8039 PREMIUM DESKPHONE 7
1.3 8028/8029 PREMIUM DESKPHONE 8
1.4 CONNECTIVITIES 8
1.5 WELCOME SCREENS 9
1.6 NAVIGATION 10
1.7 STATUS ICONS /CALL ICONS 10
1.8 PERMANENT FEATURES KEYS 10
1.9 ALPHABETIC KEYBOARD 11
1.10 ADD-ON MODULE 12
1.11 CALL MANAGEMENT SCREEN 13
1.12 BLUETOOTH®WIRELESS HANDSET 14
2USING YOUR TELEPHONE 15
2.1 MESSAGING PORTAL 15
2.2 MAKING A CALL 16
2.3 RECEIVING A CALL 17
2.4 USING THE TELEPHONE IN “HANDS FREE“MODE 17
2.5 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (RECEIVER LIFTED)-LOUDSPEAKER. 17
2.6 CALLING A CONTACT USING THE SEARCH BY NAME FEATURE 17
2.7 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS 18
2.8 FILTERING CALLS USING THE VOICE MAILBOX 18
2.9 REDIALING 19
2.10 CONSULTING THE CALL LOG 19
2.11 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 21
2.12 CANCELLING AN AUTOMATIC CALLBACK 21
2.13 RECEIVING INTERCOM CALLS 21
2.14 SENDING DTMF SIGNALS 22
2.15 MUTE,SO THAT YOUR CALLER CANNOT HEAR YOU 22
2.16 SENDING AN INSTANT MESSAGE TO A CONTACT 22
2.17 ANSWERING WITH AN INSTANT MESSAGE 23
2.18 CONSULTING INSTANT MESSAGES 24
3DURING A CONVERSATION 26
3.1 MAKING A SECOND CALL DURING A CONVERSATION 26
3.2 ANSWERING A SECOND CALL DURING A CONVERSATION 27
3.3 SWITCHING BETWEEN CALLS (BROKER CALL) 27
3.4 TRANSFERRING A CALL 27
3.5 TRANSFER A CALL TO A VOICE MAIL 28
3.6 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 28
3.7 PLACING A CALL ON HOLD (HOLD) 28

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3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) 29
3.9 INTRUSION INTO AN INTERNAL CONVERSATION 29
3.10 STORE A NUMBER 29
3.11 ADJUST AUDIO VOLUME 29
4“MEET ME “ CONFERENCE 30
4.1 INITIATE A “MEET ME “CONFERENCE 30
4.2 JOIN A “MEET ME “CONFERENCE 30
5SHARING 31
5.1 RECEIVING SUPERVISED CALL RINGING 31
5.2 ANSWERING THE GENERAL BELL 31
5.3 MANAGER/ASSISTANT FILTERING 31
5.4 CALL PICK-UP 31
5.5 OUTSIDE CALLS TO THE OPERATOR WILL RING ON YOUR TELEPHONE AND YOU CAN ANSWER THE CALL: 32
5.6 HUNTING GROUPS 32
5.7 CALLING AN INTERNAL CALLER ON HIS/HER PAGER 32
5.8 ANSWERING A CALL ON YOUR PAGER 32
5.9 CALLING A CALLER ON HIS/HER LOUDSPEAKER 33
5.10 SEND A VOICE MESSAGE COPY 33
5.11 SENDING A RECORDED MESSAGE TO A NUMBER OR A DISTRIBUTION LIST 33
5.12 BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 34
6KEEP IN TOUCH 35
6.1 SELECTING CALLS TO BE FORWARDED 35
6.2 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 35
6.3 FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE 35
6.4 WHEN YOU RETURN,CONSULT RECORDED MESSAGES 35
6.5 ACTIVATEDISABLE THE PERSONAL ASSISTANT 36
6.6 PERSONAL ASSISTANT:REACHING YOU WITH ONE NUMBER ONLY 36
6.7 FORWARDING CALLS TO YOUR PAGER 36
6.8 FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL (“FOLLOW ME“) 37
6.9 DIVERTING ALL GROUP CALLS 37
6.10 CANCELLING ALL FORWARDS 37
6.11 CANCELLING A SPECIFIC FORWARD 37
6.12 FORWARDING CALLS WHEN YOUR LINE IS BUSY (FORWARD IF BUSY) 37
6.13 DO NOT DISTURB 38
6.14 LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS 38
6.15 CONSULTING WRITTEN MESSAGES 39
6.16 MESSAGE NOTIFICATION 39

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7MANAGING YOUR CHARGES 40
7.1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 40
7.2 FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL 40
8PROGRAMMING YOUR TELEPHONE 41
8.1 INITIALIZING YOUR VOICE MAILBOX 41
8.2 CUSTOMIZING YOUR VOICE GREETING 41
8.3 MODIFYING YOUR PERSONAL CODE 41
8.4 ADJUSTING THE AUDIO FUNCTIONS 42
8.5 ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039 PREMIUM DESKPHONE) 43
8.6 SELECTING THE WELCOME PAGE 43
8.7 SELECTING LANGUAGE 43
8.8 PROGRAMMING DIRECT CALL KEYS (PERSO PAGE) 43
8.9 DELETING DIRECT CALL KEYS (PERSO PAGE) 44
8.10 PROGRAMMING DIRECT CALL KEYS (8028/8029 PREMIUM DESKPHONE) 44
8.11 DELETING DIRECT CALL KEYS (8028/8029 PREMIUM DESKPHONE) 45
8.12 PROGRAMMING AN APPOINTMENT REMINDER 45
8.13 IDENTIFY THE TERMINAL YOU ARE ON 45
8.14 LOCK /UNLOCK YOUR TELEPHONE 45
8.15 CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE 46
8.16 ACTIVATING/DEACTIVATING “FORCED HEADSET“MODE 46
8.17 INSTALLING A BLUETOOTH®WIRELESS TECHNOLOGY HANDSET (MATCHING) 46
8.18 USE OF THE BLUETOOTH®HANDSET 47
8.19 INSTALLING A BLUETOOTH®WIRELESS TECHNOLOGY HEADSET (MATCHING) 47
8.20 USING A BLUETOOTH®WIRELESS TECHNOLOGY HEADSET 48
8.21 DELETING AN ACCESSORY (HEADSET,HANDSET,ETC.): BLUETOOTH®WIRELESS TECHNOLOGY 48
8.22 CONTACTING YOUR ADMINISTRATOR 48
9ACD: AGENT SET / SUPERVISOR STATION 49
9.1 AGENT SET 49
9.2 OPEN AN AGENT SESSION (LOGIN)–AGENT SET 49
9.3 ACDAPPLICATION WELCOME SCREEN –AGENT SET 49
9.4 THE FOUR OPERATING STATUSES OF THE AGENT SET 50
9.5 CHANGING THE OPERATING STATUS OF THE SET –AGENT SET 50
9.6 MODIFYING YOUR PERSONAL CODE –AGENT SET 50
9.7 INTEGRATING ANOTHER GROUP/LEAVING A GROUP –AGENT SET 50
9.8 CLOSE THE AGENT SESSION (LOGOUT)–AGENT SET 50
9.9 SUPERVISOR STATION 51
9.10 SUPERVISING GROUP MAILBOXES –SUPERVISOR STATION 51

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10 GUARANTEE AND CLAUSES 52
10.1 SAFETY INSTRUCTIONS 52
10.2 REGULATORY STATEMENTS 53

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1Getting to know your telephone
1.1 8068 Bluetooth® / 8068 Premium Deskphone
1.2 8038/8039 Premium Deskphone
A Bluetooth®
handset for
optimized
communication . A
wired handset is
also available and
can replace the
Bluetooth® handset
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
Color screen
10 dedicated functions keys
Permanent feature keys: quick access
to the phone’s main features
Navigation
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
Handset
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
Monochrome screen
10 dedicated functions keys
Permanent feature keys: quick access
to the phone’s main features
Navigation
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
An adjustable and stable foot
An adjustable and stable foot

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1.3 8028/8029 Premium Deskphone
1.4 Connectivities
Description of the connectors
8029 / 8039
8068 / 8038 / 8028
Add-on module connector (SATA type).
1 RJ 11 connector for external ringer and
audio active envelop indicator
1 RJ 11 connector for external ringer
and audio active envelop indicator
Add-on module connector (SATA type).
1 RJ 9 connector for alphanumerical
keyboard
1 RJ 9 connector for alphanumerical
keyboard
1 RJ9 connector for a corded handset
One 10/100/1000 Gigabit Ethernet
connector (PC)
One 10/100/1000 Gigabit Ethernet
connector (LAN)
One DC power jack for an external power
adaptor
1 RJ9 connector for a corded handset
Handset
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
Monochrome screen
6 dedicated functions keys
Navigation
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
4 programmable keys with Led and
paper label
Permanent feature keys: quick access
to the phone’s main features
An adjustable and stable foot

9
Cable path for line connection (8029/8039 Premium Deskphone)
Make sure you position the cable correctly in the compartment intended for that purpose:
1
2
3
4
5
1.5 Welcome screens
You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing the page tabs at the top of the screen. The selected page is
highlighted.
oMenu
oPerso
oInfo
Menu page:
Contains all features and applications accessible by pressing the label of the desired feature or
application From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
Info page:
Contains information on the telephone and the status of its functions: name, telephone
number, number of messages (including call log events, instant messages and voice messages),
activation of transfer function, appointment reminder, etc.
/ Transfer icon: Pressing the key next to this icon allows you to program or change the
transfer function
8068
8038/8039
8028/8029

10
1.6 Navigation
OK key: Used to validate your choices and options while programming or configuring
Left-right navigator: Used to move from one page to another and display information
about current calls (call in progress, calls on hold, incoming call).
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key Use this key to go back to the previous step. Use this key to go back to the
homepage (long press)
1.7 Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Headset connected
Telephone locked
Appointment programmed
Incoming call icon
Call in progress icon
Call holding icon
1.8 Permanent features keys
They are located just above the loudspeaker
Mute and intercom key.
During a call, press this key to stop your contact from hearing you. When idle, press
this key to switch the phone to intercom mode. When you receive a call, the phone
hooks off automatically and you go straight into handsfree mode. When activated, this
is key blue
Turn down the volume Lower the contrast
Turn up the volume Increase the contrast
Pressing this key answers an incoming call in handsfree mode (the key is blue). When a
call is in progress, pressing this key switches from handsfree mode to headset or
handset mode.