Alcatel-Lucent 8028s Premium User manual
8028s Premium DeskPhone
8018 DeskPhone
8008G DeskPhone
8008 DeskPhone
SIP Business
User Manual
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Introduction
Thank you for choosing an Alcatel-Lucent phone.
This document describes the services offered by the SIP Business range desk phones connected to an
OmniPCX Enterprise system in SIP Business mode.
The SIP Business range is composed of the following desk phones:
•Alcatel-Lucent 8028s Premium DeskPhone (8028s).
•Alcatel-Lucent 8018 DeskPhone (8018).
•Alcatel-Lucent 8008G DeskPhone (8008G).
•Alcatel-Lucent 8008 DeskPhone (8008).
The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if
the corresponding feature is not configured on your telephone system. Depending on the size of the
display, some labels may be truncated. All labels are displayed in color and are italicized. This icon
describes a succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .
Some features depend on the type of the set.
8028s
8018
8008G
8008
IP Phone
Color screen
Monochrome screen
Busy light logo on back shell
Theme (skin)
Bluetooth® handset
Bluetooth® Smart Ready
Compatible with Bluetooth ® headset
USB headset
Jack headset
RJ9 headset*
Two-port Gigabit Ethernet switch with Power Over Ethernet
support
Two-port Fast Ethernet switch with Power Over Ethernet
support
Premium Add-on 10 keys modules
Premium Smart display 14 keys module
Premium add-on 40-key modules
Audio services (hands-free, handset and headset)
Adjusting the contrast of the display
Ambient light sensor
*Use an adapter RJ9 to connect a jack or usb headset (3GV28177AA).
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The labels andicons presented inthis document are not contractually binding and may bemodifiedwithout
prior warning.
History of the document
8AL90341xxAC
•R510
•8008G DeskPhone
8AL90341xxAB
•8008 DeskPhone
•List of accessories
•Accessories
•Ordering information
8AL90341xxAA
•8028s Premium DeskPhone, 8018 DeskPhone
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8028s Premium DeskPhone 6
8018 DeskPhone 8
8008 / 8008G DeskPhone 11
Permanent features keys 13
Homepage screen 14
Call icons 15
Keyboard 15
Description of the connectors 17
Install a comfort wired handset 18
Multiple SIP accounts 18
Local directory 19
Contact card 20
Make call using speed dial 22
Information about the phone 23
Manage the call log 23
Calling by number 24
Calling by name 25
Call from call log 25
Make a call using your list of contacts 25
Calling using speed dial key 26
Receiving a call 26
Switching between audio modes 27
Activating the loudspeaker during a conversation (handset lifted) 27
Redialing 27
Sending DTMF signals 28
Mute, so that your contact cannot hear you 28
Lock / unlock your telephone 28
Making a second call during a conversation 28
Answering a second call during a conversation 29
To cancel your second call and recover the first 29
Placing a call on hold (hold) 30
Switching between calls (Broker call) 30
Transferring a call 30
Three-way conference with internal and/or external contacts (conference) 31
Hide your phone number 31
Do not disturb 31
Forwarding to a number or voicemail 32
Cancelling all forwards 33
Listen to your voicemail 33
Defining a 'hotline' number 33
Configure your phone for remote working 34
Adjusting the audio functions 38
Adjust ringer volume while a call arrives 39
Configuring the welcome page 39
Selecting language 39
Adjusting the contrast of the display 39
Programming direct call keys (8028s Premium DeskPhone, 8018 DeskPhone, add-on module) 40
Install a jack accessory (headset, hands-free, loudspeaker) (8028s) 40
Install a USB accessory (Headset, Handsfree, Loudspeaker) 40
Install a RJ9 headset (8008G, 8008) 41
Manage connected devices (8028s) 41
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Technical code / Date code 42
Software version 42
Display network settings 42
Reboot your phone 42
Access to administrator configuration 43
List of accessories 44
USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 45
External ringing interface module (MWS 3GV28050AA) 47
Wall mounting kit 49
Connect a 3 pole jack headset 52
Alcatel-Lucent Enterprise Application Partner Program 53
Safety Instructions 57
Regulatory Statements 58
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Getting to know your telephone
8028s Premium DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4
programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It
provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset.
Phone description
1
LED
Flashing blue: incoming call / appointment alarm.
2
Monochrome screen.
3
6 dedicated functions keys.
4
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the
phone's main features.
7
Wired handset.
8
3.5 mm, 4 pole jack (TRRS standards: CTIA).
9
Magnetic alphabetic keyboard.
10
An adjustable and stable foot.
11
Loudspeaker.
Main screen
Date and time
Display the page by selecting
the corresponding tab.
The homepage shows the
history of all your
conversations.
Right navigator:
OK key:
Left-right navigator:
Up-down navigator:
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Back/Exit key:
Call management screen
Incoming call icon, Call
in progress, Call on hold,
Incoming call and
conversation
presentation screen
Softkeys: actions
available depending on
the call status (when
presentation screen is
not displayed)
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress,
call on hold, arrival of new call). When a call is in progress, use the left-right navigator to
look at calls on hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down
arrows to move up or down a page. These functions (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer function will not be
available between a call in progress or on hold and an incoming call.
Press the key in front of the label to select the corresponding feature.
You can select another page, 'consult history' for example, whilst the call is in progress by selecting it on
the menu. Retrieve the call management screen by selecting the 'call in progress' icon.
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Changing or updating the paper label
Removing the paper label
•Lift the protective cover at the notch (1).
•Remove the paper label in the same way (2).
•Update or replace the paper label.
Inserting the phone label
•Position the phone label, left side first, making sure it is placed correctly
behind the notches (a,b,c,d).
•Put the protective cover back in the same way.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.
8018 DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8018 DeskPhone provides 4 programmable
keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high
audio fidelity for telephone calls either in hands-free mode or using the comfort handset.
Phone description
1
LED
Flashing blue: incoming call / appointment alarm.
2
Monochrome screen.
3
6 dedicated functions keys.
4
3 preprogrammed keys with Led and paper icon:
Alpha-numeric key, F1, F2.
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the
phone's main features.
7
Wired handset.
8
USB connector for headset.
9
Stable foot.
10
Loudspeaker.
Your phone has 4 programmable keys with led and paper label. These keys are used to program a direct
call. You can use the paper to describe the key.
a
b
c
d
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Main screen
Date and time
Display the page by selecting
the corresponding tab
The homepage shows the
history of all your
conversations
Right navigator:
OK key:
Left-right navigator:
Up-down navigator:
Back/Exit key:
Call management screen
Incoming call icon, Call
in progress, Call on hold,
Incoming call and
conversation
presentation screen
Softkeys: actions
available depending on
the call status (when
presentation screen is
not displayed)
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on
hold, arrival of new call). When a call is in progress, use the left-right navigator to look at calls on
hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down
arrows to move up or down a page. These functions (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or on hold and an incoming call.
Press the key in front of the label to select the corresponding feature.
You can select another page, 'consult history' for example, whilst the call is in progress by selecting it on
the menu. Retrieve the call management screen by selecting the 'call in progress' icon.
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Changing or updating the paper label
Removing the paper label
•Lift the protective cover at the notch and slide it up to take it out of its
housing.
•Remove the paper label in the same way.
•Update or replace the paper label.
Inserting the phone label
•Insert the paper label from the top end, making sure it is placed
correctly behind the notches.
•Put the protective cover back in the same way.
Function keys and programmable keys
The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case,
the icon of the feature is printed on the paper. Use the feature by pressing the
corresponding key. When activated, the LED corresponding to the key remains lit up. Press
the corresponding key to deactivate it.
•123<>abc Alpha-numerical keypad
Use this key to switch between alphabetic keyboard and numeric keyboard.
•The F1 and F2 keys are line keys.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.
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8008 / 8008G DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display with six dedicated
function keys and an intuitive navigation key, the 8008 DeskPhone provides high audio fidelity for
telephone calls either in hands-free mode or using the comfortable handset. The phone is available in
two versions: 8008, 8008G. The 8008G DeskPhone is equipped with a monochrome backlit screen and
a gigabit ethernet connection.
Phone description
1
8008: monochrome screen.
8008G: monochrome backlit screen.
2
LED
Flashing blue: incoming call / appointment
alarm.
3
6 dedicated functions keys.
4
Navigation, ok and cancel keys.
5
3 preprogrammed keys with LEDs: Alpha-
numeric key, F1, F2.
6
Messaging key to access various mail services.
7
Mute and interphony key.
8
Audio feature keys.
9
Redial key.
10
Loudspeaker.
11
Wired handset.
12
Stable foot.
A corded headset can be connected via RJ9 connector.
Main screen
Date and time
Display the page by selecting
the corresponding tab.
The homepage shows the
history of all your
conversations.
Right navigator:
OK key:
Left-right navigator:
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Up-down navigator:
Back/Exit key:
Call management screen
Incoming call icon, Call
in progress, Call on hold,
Incoming call and
conversation
presentation screen
Softkeys: actions
available depending on
the call status (when
presentation screen is
not displayed)
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on
hold, arrival of new call). When a call is in progress, use the left-right navigator to look at calls on
hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down
arrows to move up or down a page. These functions (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or on hold and an incoming call.
Press the key in front of the label to select the corresponding feature.
You can select another page, 'consult history' for example, whilst the call is in progress by selecting it on
the menu. Retrieve the call management screen by selecting the 'call in progress' icon.
Function keys and programmable keys
Your phone uses 3 pre-programmed keys to access certain features. In this case, the icon
of the feature is printed on the paper. Use the feature by pressing the corresponding key.
When activated, the LED corresponding to the key remains lit up. Press the corresponding
key to deactivate it.
•123<>abc Alpha-numerical keypad
Use this key to switch between alphabetic keyboard and numeric keyboard.
•The F1 and F2 keys are line keys.
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Permanent features keys
They are located just above the loudspeaker.
8028s
8018
8008
8008G
Description
•Mute and interphony key.
During a call, press this key to stop your contact from hearing you.
When idle, press this key to switch the phone to interphony mode.
When you receive a call, the phone hooks off automatically and you
go straight into hands-free mode. When activated, this key is lit blue.
•Turn down the volume (ringing or call state).
•Decrease the brightness (idle state).
•Decrease the contrast (idle state).
•Turn up the volume (ringing or call state).
•Increase the brightness (idle state).
•Increase the contrast (idle state).
•Pressing this key answers an incoming call in hands-free mode (when
activated, the key is lit blue). When a call is in progress, pressing this
key switches from hands-free mode to headset or handset mode.
•The F1 and F2 keys are line keys.
•Last number redial.
For the phones 8018/8008G/8008 DeskPhone, the redial key is
associated with the Off-hook key when the phone is in idle state: .
•Information about the user: lastname, firstname, phone number,..
(short press).
•Switch between the alphabetic and numeric keyboards (long press).
123<>abc
123<>abc
•Switch between the alphabetic and numeric keyboards (short press).
•Information about the user: lastname, firstname, phone number,..
(long press).
•Access the voice mail
The message key flashes when you have received a new voicemail.
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Homepage screen
The homepage is the default page displayed on your phone. By default, the homepage shows the history
of all your conversations, but you can choose to display an another page in the settings of the phone.
To change the default homepage, consult the chapter: configuring the welcome page.
Display all information about the phone: name, number, number of missed calls, number of
new messages, forwarding status. The icon is marked with a red dot if there is one or more
new event.
Access to the calls log. The number of new events is displayed (number of missed calls +
number of unread messages).
Access the forwarding configuration.
Access the voicemail. The number of new voice messages is displayed. The number of new
voice messages is displayed.
Access the local directory.
Access the settings.
Lock/unlock the phone.
Access to personal speed dial.
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Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Incoming call icon.
This icon blinks when there is another incoming call.
Call in progress icon.
Call holding icon.
This icon blinks when there is another ongoing call.
Conference icon.
End of call icon. Your contact ended the conversation.
Keyboard
Magnetic alphabetic keyboard (8028s Premium DeskPhone)
Your set is provided with a magnetic alphabetic keyboard. The
keyboard depends on your country and languages. The
magnetic keyboard is automatically fixed on the base of the
set. It is connected to the corresponding connector behind the
phone.
•Country variants:
oAZERTY
oQWERTZ
oQWERTY (international)
oQWERTY (nordic)
Use the keyboard to enter names while configuring the phone. Access directly the dial by name feature
by entering the name of your contact on the keyboard.
Below is a list of the function keys that allow you to access all the symbols.
Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the
Alt key to access the left and up directions.
Caps lock: to write text in capital letters.
Alt key: to access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.
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Alpha-numeric keyboard
Your phone is equipped with alphanumeric keyboard. You can switch between numeric keyboard to dial
number, and alphabetic keyboard to enter text by pressing the corresponding preprogrammed key
(usually the first preprogrammed key).
•123<>abc Switch the keyboard to the alphabetic mode by selecting the associated
preprogrammed key. When activated, the LED corresponding to the key remains lit up.
•Enter alphabetic characters.
The number pad keys have letters that you can display by successive presses. The number is
the last character in the series. Some special characters can be displayed by successively
pressing the key:
%
$
/
~
&
(
)
[
]
=
*
@
#
space
-
_
1
+
.
,
;
:
/
\
?
!
0
•Use navigation keys to move the cursor into the text.
•Press and hold the '*' key to switch from lowercase to uppercase mode, and vice versa.
•Use this key to delete the last entered character. The alphabetic mode remains
activated.
•123<>abc Select the lit preprogrammed key to return to the numeric mode.
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Description of the connectors
Various connections to allow phone extensions. The type of connectors you have depends on your
phone.
8028s
8018
8008 / 8008G
Jack connector - CTIA standards
10
A
Microphone
B
Ground
C
Audio (right)
D
Audio (left)
8028s
8018
8008G
8008
1
2
3
4
5
6
7
8
9
10
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Install a comfort wired handset
•Remove the rubber.
•Plug-in the wired handset to the appropriate connector
(refer to phone description).
•Make sure you position the cable correctly in the
compartment intended for that purpose.
Multiple SIP accounts
Your phone supports multiple SIP accounts:
•8008/8008G CE, 8018 CE: 1 main SIP account and 1 secondary SIP account.
•8078s CE, 8058s CE, 8068s CE: 1 main SIP account and 3 secondary SIP accounts.
A main SIP account manages all features of the phone. All incoming calls are managed as defined with
the main account. Incoming calls of each account are received on the same phone. The SIP account that
receives the call is displayed on the phone.
By default, the main account is used to make outgoing calls but you can choose a secondary SIP
account to make the call.
The call log lists all incoming and outgoing calls for all SIP accounts. The concerned SIP account is
displayed for each entry of the call log.
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Contacts management
Local directory
Your phone lets you manage contacts in your local directory.
•Select the local directory icon from the phone menu (see the navigation section of your
phone model).
•Press ok key to open menu.
New
Create a new contact.
Delete
Delete the selected contact.
Delete all
Delete all contacts in the local directory.
Create A New Contact
If your local directory is empty, press the ok key to add a new contact.
•Select the local directory icon from the phone menu (see the navigation section of your
phone model).
•Press ok key to open menu.
•New
•Fill in the contact file.
You must provide at least a last name.
Choose a predefined avatar.
•
•Your contact is added to the directory.
Other method:
•Add a contact from the call log (see: contact card).
•Search for a contact in a corporate directory and add the selected contact in your local directory
(see: contact card).
For external numbers, we recommend you use canonical address formats comprising '+', followed by the
country code (e.g. '33') then the number without the first digit. For example, for 0390670000, enter the
number +3390670000. To get the '+' sign, long press on the '0' key. This example is for calling a number
in France from another country.
Delete a contact
•Select the local directory icon from the phone menu (see the navigation section of your
phone model).
•Use one of the following:
oOpen the contact card by selecting the avatar (left side): .
Navigate between pages to reach the list of actions (consecutive presses).
Delete
oPress ok key to open menu.
Delete: All contacts are listed.
Press the delete icon for the contact to delete the coresponding contact.
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Delete all contacts in the local directory
•Select the local directory icon from the phone menu (see the navigation section of your
phone model).
•Press ok key to open menu.
•Delete all
•
Modify a contact
•Select the local directory icon from the phone menu (see the navigation section of your
phone model).
•Open the contact card by selecting the avatar (left side): .
•Navigate between pages to reach the list of actions.
•Edit
•Fill in the contact file. You must provide at least a last name.
•
Contact card
Open the contact card by selecting the avatar (left side): . A contact card can be opened from your
conversation history, the local directory or from the search result.
A card contains 3 pages:
•Your conversation history with this contact.
•Main information about your contact (photo, phone number, email).
•Action proposed with this contact (call, add to local directory).
When you open the contact card, the conversation history is displayed if there are one or more new
events, otherwise the action page is displayed.
The actions available depend on where your contact card is opened from (history, local directory, etc.).
Navigate between different pages.
Call
Call the contact.
Add
Add the contact to your local directory (if the contact is not already
saved here).
Edit
Modify the contact.
Delete
Delete the contact from your local directory.
/
Go back to the Homepage.
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