Alcatel-Lucent 8028s Premium User manual

8028s Premium DeskPhone
8018 DeskPhone
8008G DeskPhone
8008 DeskPhone
SIP Business
User Manual
8AL90341ENACed01

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Introduction
Thank you for choosing an Alcatel-Lucent phone.
This document describes the services offered by the SIP Business range desk phones connected to an
OmniPCX Enterprise system in SIP Business mode.
The SIP Business range is composed of the following desk phones:
•Alcatel-Lucent 8028s Premium DeskPhone (8028s).
•Alcatel-Lucent 8018 DeskPhone (8018).
•Alcatel-Lucent 8008G DeskPhone (8008G).
•Alcatel-Lucent 8008 DeskPhone (8008).
The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if
the corresponding feature is not configured on your telephone system. Depending on the size of the
display, some labels may be truncated. All labels are displayed in color and are italicized. This icon
describes a succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .
Some features depend on the type of the set.
8028s
8018
8008G
8008
IP Phone
Color screen
Monochrome screen
Busy light logo on back shell
Theme (skin)
Bluetooth® handset
Bluetooth® Smart Ready
Compatible with Bluetooth ® headset
USB headset
Jack headset
RJ9 headset*
Two-port Gigabit Ethernet switch with Power Over Ethernet
support
Two-port Fast Ethernet switch with Power Over Ethernet
support
Premium Add-on 10 keys modules
Premium Smart display 14 keys module
Premium add-on 40-key modules
Audio services (hands-free, handset and headset)
Adjusting the contrast of the display
Ambient light sensor
*Use an adapter RJ9 to connect a jack or usb headset (3GV28177AA).

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The labels andicons presented inthis document are not contractually binding and may bemodifiedwithout
prior warning.
History of the document
8AL90341xxAC
•R510
•8008G DeskPhone
8AL90341xxAB
•8008 DeskPhone
•List of accessories
•Accessories
•Ordering information
8AL90341xxAA
•8028s Premium DeskPhone, 8018 DeskPhone

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8028s Premium DeskPhone 6
8018 DeskPhone 8
8008 / 8008G DeskPhone 11
Permanent features keys 13
Homepage screen 14
Call icons 15
Keyboard 15
Description of the connectors 17
Install a comfort wired handset 18
Multiple SIP accounts 18
Local directory 19
Contact card 20
Make call using speed dial 22
Information about the phone 23
Manage the call log 23
Calling by number 24
Calling by name 25
Call from call log 25
Make a call using your list of contacts 25
Calling using speed dial key 26
Receiving a call 26
Switching between audio modes 27
Activating the loudspeaker during a conversation (handset lifted) 27
Redialing 27
Sending DTMF signals 28
Mute, so that your contact cannot hear you 28
Lock / unlock your telephone 28
Making a second call during a conversation 28
Answering a second call during a conversation 29
To cancel your second call and recover the first 29
Placing a call on hold (hold) 30
Switching between calls (Broker call) 30
Transferring a call 30
Three-way conference with internal and/or external contacts (conference) 31
Hide your phone number 31
Do not disturb 31
Forwarding to a number or voicemail 32
Cancelling all forwards 33
Listen to your voicemail 33
Defining a 'hotline' number 33
Configure your phone for remote working 34
Adjusting the audio functions 38
Adjust ringer volume while a call arrives 39
Configuring the welcome page 39
Selecting language 39
Adjusting the contrast of the display 39
Programming direct call keys (8028s Premium DeskPhone, 8018 DeskPhone, add-on module) 40
Install a jack accessory (headset, hands-free, loudspeaker) (8028s) 40
Install a USB accessory (Headset, Handsfree, Loudspeaker) 40
Install a RJ9 headset (8008G, 8008) 41
Manage connected devices (8028s) 41

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Technical code / Date code 42
Software version 42
Display network settings 42
Reboot your phone 42
Access to administrator configuration 43
List of accessories 44
USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 45
External ringing interface module (MWS 3GV28050AA) 47
Wall mounting kit 49
Connect a 3 pole jack headset 52
Alcatel-Lucent Enterprise Application Partner Program 53
Safety Instructions 57
Regulatory Statements 58

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Getting to know your telephone
8028s Premium DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4
programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It
provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset.
Phone description
1
LED
Flashing blue: incoming call / appointment alarm.
2
Monochrome screen.
3
6 dedicated functions keys.
4
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the
phone's main features.
7
Wired handset.
8
3.5 mm, 4 pole jack (TRRS standards: CTIA).
9
Magnetic alphabetic keyboard.
10
An adjustable and stable foot.
11
Loudspeaker.
Main screen
Date and time
Display the page by selecting
the corresponding tab.
The homepage shows the
history of all your
conversations.
Right navigator:

OK key:



Left-right navigator:


Up-down navigator:



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Back/Exit key:


Call management screen
Incoming call icon, Call
in progress, Call on hold,

Incoming call and
conversation
presentation screen
Softkeys: actions
available depending on
the call status (when
presentation screen is
not displayed)
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress,
call on hold, arrival of new call). When a call is in progress, use the left-right navigator to
look at calls on hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down
arrows to move up or down a page. These functions (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer function will not be
available between a call in progress or on hold and an incoming call.
Press the key in front of the label to select the corresponding feature.
You can select another page, 'consult history' for example, whilst the call is in progress by selecting it on
the menu. Retrieve the call management screen by selecting the 'call in progress' icon.

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Changing or updating the paper label
Removing the paper label
•Lift the protective cover at the notch (1).
•Remove the paper label in the same way (2).
•Update or replace the paper label.
Inserting the phone label
•Position the phone label, left side first, making sure it is placed correctly
behind the notches (a,b,c,d).
•Put the protective cover back in the same way.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.
8018 DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8018 DeskPhone provides 4 programmable
keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high
audio fidelity for telephone calls either in hands-free mode or using the comfort handset.
Phone description
1
LED
Flashing blue: incoming call / appointment alarm.
2
Monochrome screen.
3
6 dedicated functions keys.
4
3 preprogrammed keys with Led and paper icon:
Alpha-numeric key, F1, F2.
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the
phone's main features.
7
Wired handset.
8
USB connector for headset.
9
Stable foot.
10
Loudspeaker.
Your phone has 4 programmable keys with led and paper label. These keys are used to program a direct
call. You can use the paper to describe the key.
a
b
c
d

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Main screen
Date and time
Display the page by selecting
the corresponding tab
The homepage shows the
history of all your
conversations
Right navigator:

OK key:



Left-right navigator:


Up-down navigator:


Back/Exit key:


Call management screen
Incoming call icon, Call
in progress, Call on hold,

Incoming call and
conversation
presentation screen
Softkeys: actions
available depending on
the call status (when
presentation screen is
not displayed)
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on
hold, arrival of new call). When a call is in progress, use the left-right navigator to look at calls on
hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down
arrows to move up or down a page. These functions (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or on hold and an incoming call.
Press the key in front of the label to select the corresponding feature.
You can select another page, 'consult history' for example, whilst the call is in progress by selecting it on
the menu. Retrieve the call management screen by selecting the 'call in progress' icon.

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Changing or updating the paper label
Removing the paper label
•Lift the protective cover at the notch and slide it up to take it out of its
housing.
•Remove the paper label in the same way.
•Update or replace the paper label.
Inserting the phone label
•Insert the paper label from the top end, making sure it is placed
correctly behind the notches.
•Put the protective cover back in the same way.
Function keys and programmable keys
The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case,
the icon of the feature is printed on the paper. Use the feature by pressing the
corresponding key. When activated, the LED corresponding to the key remains lit up. Press
the corresponding key to deactivate it.
•123<>abc Alpha-numerical keypad
Use this key to switch between alphabetic keyboard and numeric keyboard.
•The F1 and F2 keys are line keys.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.