Alcatel-Lucent OmniPCX 4400 User manual

Alcatel OOmmnniiPPCCXX
44440000

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First REFLEXESÔAAllccaatteell
OOmmnniiPPCCXXÔ44440000
Your First REFLEXESÔterminal provides simple and quick access to all the
services and features offered by your Alcatel OmniPCXÔ4400 system.
This user guide gives you:
 a full description of your terminal
 an alphabetical index of available services and features
 a step-by step guide explaining how to use these services
and features, separated into into three sections:
 YOUR CCAALLLLSS
 EEAASSEE
OOFF UUSSEE
 IN YOUR AABBSSEENNCCEE
Your REFLEXESÔterminal and your Alcatel OmniPCXÔ4400 system provide
you with everything you need from a telephone system.
Name: .............................................. Tel. No.: ................................
Fax No.: ............................................ Mobile No.: ................................
Email address: ................................... PWT No.: ................................

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The action PPrreessss is represented by:
Pre-programmed or fixed keys are represented by:
The standard or site-specific feature codes are listed in the TTaabbllee
ooff CCooddeess
brochure,
which should be consulted when the text indicates Enter the code for... or ...See
Table of Codes.
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IInnssttaalllliinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall
A printed label is supplied with the terminal. Insert this label under the plastic cover
between the rows of keys
The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.
Insert flat «blade» into the slot.
Raise the cover.
Slide the printed label into
position.
Replace the cover.
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FEATURE Standard
Code
Site
Code
Last caller call back *69

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RREEFFLLEEXXEESSTTMMFFiirrssttTTEERRMMIINNAALL

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KKEEYYSS
PPrree--pprrooggrraammmmeedd
keys are used to:
: make or cancel a second call (consultation call),
or enter a feature code during a conversation
: access message services
: transfer a call to another terminal
: switch from one party to another
: put a call on hold
: talk with two other people at the same time (conference call)
: reduce ringer or handset volume
: increase ringer or handset volume
VOLUME +
VOLUME -
CONFERENCE
HOLD
ALTERNATE
CALL
TRANSFER
2nd CALL/
END 2nd
The green LED indicates that
messages have been received.
_+
2nd CALL/
END 2nd
TRANSFER
HOLD
ALTERNATE
CALL
CONFERENCE
VOLUME - VOLUME +
Your terminal has eight pprree--pprreeggrraammmmeedd
kkeeyyss. Some of these can be
reprogrammed by your installation
technician to suit specific site requirements.

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CCOONNTTEENNTTSS
YYOOUURR CCAALLLLSS::
Making an external call ................................................................................10
Making an internal call .................................................................................10
Calling the attendant ....................................................................................10
Consultation Call .........................................................................................10
Calling an associate (or other key individual) ...................................................11
Answering a second call during a conversation ..............................................11
Transferring a call........................................................................................12
Putting a call on hold ...................................................................................12
If you forget or 'lose' a call on hold................................................................13
Switching between calls (Broker Calls).............................................................13
Picking up calls to another terminal.................................................................13
To pick up a call ringing at another terminal (in your call pickup group) .............13
To pick up a call ringing at another terminal (not in the pickup group) ................14
Calling - using your personal directory............................................................14
Talking with two other people at the same time (Conference Call) .......................14
Parking a call..............................................................................................15
Requesting a callback (from an idle or busy station)..........................................16
Camp-on an internal party who is busy ..........................................................16
Answering a night service bell .......................................................................16
Entering a scheduled (Meet-me) conference......................................................17
Transferring a caller into the conference ..........................................................17

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Calling a number - using the system directory ..................................................18
Barge-in to an internal conversation................................................................18
Privacy/Protection against barge-in ................................................................19
Hunt Groups................................................................................................19
Temporarily leaving your hunt group ..............................................................19
Calling an internal party on a pager ..............................................................20
EEAASSEE OOFF UUSSEE
Programming your personal code...................................................................22
Programming your personal directory .............................................................22
Calling the last number dialed (Redial) ............................................................22
Setting an appointment reminder ....................................................................23
Adjusting your handset volume during a call....................................................23
Adjusting the ringer (melody and volume)........................................................24
Changing the Associate number .....................................................................24
Do not disturb .............................................................................................25
Forwarding calls when you are busy..............................................................25
Allocating calls to customer account codes.......................................................25
Calling an external "private" number .............................................................26
IINN YYOOUURR AABBSSEENNCCEE
Forwarding calls to another number (Forwarding - Immediate) ...........................28
Overflowing calls to an associate number........................................................28
Forward on no answer .................................................................................29
Forward on busy or no answer .....................................................................29
Forwarding your calls from a different terminal (Remote Forward) .......................29

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Forwarding your calls from the terminal you are on (Follow me) .........................29
Forwarding calls from any terminal within the company.....................................30
Forwarding calls to a recorded message (voice mail)........................................30
Canceling Forwarding .................................................................................31
To cancel forwarding from your own terminal ..................................................31
To cancel forwarding from the internal terminal that is receiving your forwarding..31
To cancel forwarding from any other terminal within the company ......................31
Checking recorded (voice mail) messages........................................................31
Accessing and Answering callback requests ....................................................32
Locking your terminal....................................................................................33
Forwarding your calls to your personal pager .................................................33
Replying when your personal pager sounds.....................................................33
Calling back the last internal caller whose call went unanswered........................34
GLOSSARY .................................................................................................35
INDEX ........................................................................................................38
Care of equipment .......................................................................................40
Compliance .................................................................................................40

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