Alcatel-Lucent OmniPCX 4400 User manual

Alcatel OOmmnniiPPCCXX
44440000

1
UUsseerr GGuuiiddee
First REFLEXESÔAAllccaatteell
OOmmnniiPPCCXXÔ44440000
Your First REFLEXESÔterminal provides simple and quick access to all the
services and features offered by your Alcatel OmniPCXÔ4400 system.
This user guide gives you:
 a full description of your terminal
 an alphabetical index of available services and features
 a step-by step guide explaining how to use these services
and features, separated into into three sections:
 YOUR CCAALLLLSS
 EEAASSEE
OOFF UUSSEE
 IN YOUR AABBSSEENNCCEE
Your REFLEXESÔterminal and your Alcatel OmniPCXÔ4400 system provide
you with everything you need from a telephone system.
Name: .............................................. Tel. No.: ................................
Fax No.: ............................................ Mobile No.: ................................
Email address: ................................... PWT No.: ................................

2
SSyymmbboollss uusseedd iinn tthhee ddooccuummeennttaattiioonn
The action PPrreessss is represented by:
Pre-programmed or fixed keys are represented by:
The standard or site-specific feature codes are listed in the TTaabbllee
ooff CCooddeess
brochure,
which should be consulted when the text indicates Enter the code for... or ...See
Table of Codes.
SSyysstteemm iinnffoorrmmaattiioonn
IInnssttaalllliinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall
A printed label is supplied with the terminal. Insert this label under the plastic cover
between the rows of keys
The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.
Insert flat «blade» into the slot.
Raise the cover.
Slide the printed label into
position.
Replace the cover.
1
3
2
4
FEATURE Standard
Code
Site
Code
Last caller call back *69

3
GGeettttiinngg ttoo kknnooww yyoouurr
RREEFFLLEEXXEESSTTMMFFiirrssttTTEERRMMIINNAALL

4
KKEEYYSS
PPrree--pprrooggrraammmmeedd
keys are used to:
: make or cancel a second call (consultation call),
or enter a feature code during a conversation
: access message services
: transfer a call to another terminal
: switch from one party to another
: put a call on hold
: talk with two other people at the same time (conference call)
: reduce ringer or handset volume
: increase ringer or handset volume
VOLUME +
VOLUME -
CONFERENCE
HOLD
ALTERNATE
CALL
TRANSFER
2nd CALL/
END 2nd
The green LED indicates that
messages have been received.
_+
2nd CALL/
END 2nd
TRANSFER
HOLD
ALTERNATE
CALL
CONFERENCE
VOLUME - VOLUME +
Your terminal has eight pprree--pprreeggrraammmmeedd
kkeeyyss. Some of these can be
reprogrammed by your installation
technician to suit specific site requirements.

5
CCOONNTTEENNTTSS
YYOOUURR CCAALLLLSS::
Making an external call ................................................................................10
Making an internal call .................................................................................10
Calling the attendant ....................................................................................10
Consultation Call .........................................................................................10
Calling an associate (or other key individual) ...................................................11
Answering a second call during a conversation ..............................................11
Transferring a call........................................................................................12
Putting a call on hold ...................................................................................12
If you forget or 'lose' a call on hold................................................................13
Switching between calls (Broker Calls).............................................................13
Picking up calls to another terminal.................................................................13
To pick up a call ringing at another terminal (in your call pickup group) .............13
To pick up a call ringing at another terminal (not in the pickup group) ................14
Calling - using your personal directory............................................................14
Talking with two other people at the same time (Conference Call) .......................14
Parking a call..............................................................................................15
Requesting a callback (from an idle or busy station)..........................................16
Camp-on an internal party who is busy ..........................................................16
Answering a night service bell .......................................................................16
Entering a scheduled (Meet-me) conference......................................................17
Transferring a caller into the conference ..........................................................17

6
Calling a number - using the system directory ..................................................18
Barge-in to an internal conversation................................................................18
Privacy/Protection against barge-in ................................................................19
Hunt Groups................................................................................................19
Temporarily leaving your hunt group ..............................................................19
Calling an internal party on a pager ..............................................................20
EEAASSEE OOFF UUSSEE
Programming your personal code...................................................................22
Programming your personal directory .............................................................22
Calling the last number dialed (Redial) ............................................................22
Setting an appointment reminder ....................................................................23
Adjusting your handset volume during a call....................................................23
Adjusting the ringer (melody and volume)........................................................24
Changing the Associate number .....................................................................24
Do not disturb .............................................................................................25
Forwarding calls when you are busy..............................................................25
Allocating calls to customer account codes.......................................................25
Calling an external "private" number .............................................................26
IINN YYOOUURR AABBSSEENNCCEE
Forwarding calls to another number (Forwarding - Immediate) ...........................28
Overflowing calls to an associate number........................................................28
Forward on no answer .................................................................................29
Forward on busy or no answer .....................................................................29
Forwarding your calls from a different terminal (Remote Forward) .......................29

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Forwarding your calls from the terminal you are on (Follow me) .........................29
Forwarding calls from any terminal within the company.....................................30
Forwarding calls to a recorded message (voice mail)........................................30
Canceling Forwarding .................................................................................31
To cancel forwarding from your own terminal ..................................................31
To cancel forwarding from the internal terminal that is receiving your forwarding..31
To cancel forwarding from any other terminal within the company ......................31
Checking recorded (voice mail) messages........................................................31
Accessing and Answering callback requests ....................................................32
Locking your terminal....................................................................................33
Forwarding your calls to your personal pager .................................................33
Replying when your personal pager sounds.....................................................33
Calling back the last internal caller whose call went unanswered........................34
GLOSSARY .................................................................................................35
INDEX ........................................................................................................38
Care of equipment .......................................................................................40
Compliance .................................................................................................40

8

9
CCAALLLLSS
YY
YYOO OOUU UURR RR
CC
CCAA AALL LLLL LLSS SS

10
MMaakkiinngg aann eexxtteerrnnaall ccaallll
To make an external call:
Lift the handset, dial 9, then dial the number you wish to reach.
Note: 9 is the default number code for getting an outside line.
MMaakkiinngg aann iinntteerrnnaall ccaallll
To make an internal call:
Lift the handset and dial the number you want directly (or use a dialing feature,
e.g.: call using your personal directory).
CCaalllliinngg tthhee aatttteennddaanntt
To call the attendant:
 Lift the handset and dial 0.
Note: 0 is the default number code for the ""AAtttteennddaanntt
ccaallll""feature.
CCoonnssuullttaattiioonn ccaallll
During a conversation with an internal or external party, you can call a second
person. This is sometimes known as a Consultation call.

11
CCAALLLLSS
To make a 2nd call:
(1) (the first call will automatically be put on hold).
(2) Dial the number. You will be connected to the second party.
To cancel the second call and return to the first,
If you press the wrong button, simply hang up - the telephone will ring and you
will be returned to your first call.
CCaalllliinngg aann aassssoocciiaattee ((oorr ootthheerr kkeeyy iinnddiivviidduuaall))
Each terminal may have another station linked to it as an associate.
To call the associate line quickly:
Dial the code for the ""AAssssoocciiaattee
ccaallll""feature.
AAnnsswweerriinngg aa sseeccoonndd ccaallll dduurriinngg aa ccoonnvveerrssaattiioonn
If you are on the phone and a second person is trying to reach you, you may hear
a beep.
If you want to answer a second call:
Dial the code for the ""CCaallll
WWaaiittiinngg -- aacccceessss""feature.
To recover your first call:
If you hang up without taking the second call, your telephone automatically rings
again.
ALTERNATE
CALL
2nd CALL/
END 2nd
2nd CALL/
END 2nd

12
Note: You can prevent incoming calls from being camped-on your line. Dial the code for
the feature "CCaammpp--oonn
ccoonnttrrooll"". While this is in effect, incoming external calls are directed
to the attendant. To cancel this feature, use the same number code.
The feature remains valid until the next selection.
TTrraannssffeerrrriinngg aa ccaallll
If you are in the middle of a conversation, you may want to transfer your caller to
another terminal.
To transfer a call:
(1) Make a consultation call
(2) When the second party answers, advise that station user that you are
transferring a call to them.
(3) to complete the transfer.
If you prefer, you can transfer the call without waiting to see if the other party
answers (even if their line is busy).
Note: It usually is not possible to transfer calls between two outside lines - this depends
upon your system configuration.
PPuuttttiinngg aa ccaallll oonn hhoolldd
If you are in conversation with an internal or external caller, you may want to put
your party on hold, and be able to retrieve the call later at the same terminal.
TRANSFER

13
CCAALLLLSS
To put a call on hold:
. Your caller will hear a "Waiting" tone.
To recover your call:
If you do not recover the call within a few seconds, your telephone will ring
automatically.
IIff yyoouu ffoorrggeett oorr lloossee aa ccaallll oonn hhoolldd::
If you hang up while you have a call on hold, your telephone phone will ring. To
recover the call: pick up the handset.
SSwwiittcchhiinngg bbeettwweeeenn ccaallllss ((BBrrookkeerr ccaallllss))
If you are in conversation with one caller and have another one on hold, you can
switch back and forth between them.
To switch between calls:
PPiicckkiinngg uupp ccaallllss ttoo ootthheerr tteerrmmiinnaallss
To pick up a call ringing at another terminal (in your call pickup group):
Enter the code for the ""GGrroouupp
ccaallll ppiicckkuupp""feature.
ALTERNATE
CALL
2nd CALL/
END 2nd
HOLD

14
To pick up a call ringing at another terminal (not in the pickup group):
(1) Enter the code for the ""DDiirreecctt
ccaallll ppiicckkuupp""feature
(2) Dial the number of the terminal which is ringing.
CCaalllliinngg -- uussiinngg yyoouurr ppeerrssoonnaall ddiirreeccttoorryy
To call using the personal speed dialing list you have established:
(1) Enter the code for the ""CCaallll
-- uussiinngg ppeerrssoonnaall ddiirreeccttoorryy""feature, to open your
personal directory.
(2) Press the key on the keypad (1-9, *, 0, or #) you programmed for the number
you wish to reach.
TTaallkkiinngg wwiitthh ttwwoo ootthheerr ppeeooppllee,, iinntteerrnnaall aanndd//oorr eexxtteerrnnaall,, aatt tthhee ssaammee ttiimmee
((CCoonnffeerreennccee ccaallll))
When you begin a call to a second person, the first is placed on hold.
To speak with both at the same time:
To cancel the conference and recover the first call, once more.
The second call will be terminated.
Note: In a typical terminal configuration, if you hang up during a conference, the other two
parties will remain connected (this may occur even if both are on outside calls).
2nd CALL/
END 2nd
CONFERENCE

15
CCAALLLLSS
PPaarrkkiinngg aa ccaallll
You can park an external call in order to retrieve the call at a different terminal.
To park a call (during the call, and after advising your party):
(1) During the call, to start a 2nd call, then
enter the code for the ""PPaarrkk
CCaallll//rreettrriieevvee""feature.
(2) Per the voice guide, dial the station number of the terminal on which you want
to take the call - the call is automatically parked, and your caller hears a hold
signal.
Note: If you hang up without specifying a destination, the parked call remains at the original
station, and can be recovered using the Park Call/Retrieve feature in the normal fashion at
the original station (or at any other station within the system).
To recover your parked call at the destination station:
Enter the code for the ""PPaarrkk
CCaallll//rreettrriieevvee""feature,
To recover your parked call at any other station in the system:
(1) Enter the code for the ""PPaarrkk
CCaallll//rreettrriieevvee""feature,
(2) Dial the extension number where the call was parked.
Note: If a call is parked for more than the predefined period of time, it is automatically sent
to the attendant or other designated number within the system.
2nd CALL/
END 2nd

16
RReeqquueessttiinngg aa ccaallllbbaacckk ((ffrroomm aann iiddllee oorr bbuussyy ssttaattiioonn))
When you call an internal terminal and your party does not answer (line rings) or
is busy (indicated by the voice guide or busy tone), you can leave a callback
request.
To request a callback:
(1) Enter the code for the "CCaallllbbaacckk
-- sseett rreeqquueesstt" feature.
(2) Replace the handset, and you will be called back when your party answers
your call me request (or automatically when the busy line is free).
To cancel the callback request: dial the number a second time, then hang up.
CCaammpp--oonn aann iinntteerrnnaall ppaarrttyy wwhhoo iiss bbuussyy
If you call an internal terminal and all its lines are busy, the voice guide (or a busy
tone) and the station display screen will inform you of this. When this occurs, you
have several options, including CCaammpp--oonn- which allows you to wait and have
your call ring through as soon as your party finishes their call.
To camp-on a busy internal line:
Enter the code for the ""CCaammpp--oonn""feature, and wait (do not hang up).
AAnnsswweerriinngg aa nniigghhtt sseerrvviiccee bbeellll
When the attendant is away, all internal or external calls to the attendant position
may be offered to extensions for answering.

17
CCAALLLLSS
To answer a night service bell:
Dial the code for the ""NNiigghhtt
sseerrvviiccee aannsswweerr""feature.
EEnntteerriinngg aa sscchheedduulleedd ((MMeeeett--mmee)) ccoonnffeerreennccee
At a predetermined time, you can join in a telephone conference of up to 29 people
(including yourself). The participants may be internal and external (depending
upon your system configuration). A confidential access code will be provided to
you in advance by the individual arranging the conference. The number of digits
required in the meeting code (default: four digits) is determined by your telephone
system manager.
To enter a programmed conference call:
(1) Enter the code for the ""MMeeeett
mmee ccoonnffeerreennccee""feature
(2) Dial the confidential access code
(3) If you are the first to join the conference, you will hear a waiting tone.
If not, you will join the conference and the display screen will show you
how many people are taking part.
If there is no more room in the conference, you will hear the busy tone.
You can leave the conference at any time by hanging up.
TTrraannssffeerrrriinngg aa ccaalllleerr iinnttoo tthhee ccoonnffeerreennccee
External callers wishing to join the conference must be transferred into it, by an
internal station. You can introduce an external caller into the conference by using
the call transfer feature.

18
To transfer a caller into a conference (while on the line with your party):
(1) , then enter the code for the ""MMeeeett--mmee
ccoonnffeerreennccee""feature.
(2) Then dial the confidential code for the conference
Your caller will automatically be put on hold
(3) to complete the transfer of your party into the conference.
CCaalllliinngg aa nnuummbbeerr -- uussiinngg tthhee ssyysstteemm ddiirreeccttoorryy
Your terminal has access to a system Speed dialing directory of internal or
external numbers.
To call a number using the system list:
Dial the short code assigned to the number.
BBaarrggee--iinn ttoo aann iinntteerrnnaall ccoonnvveerrssaattiioonn
If you call an internal number and find it busy, you may be able to barge-in to the
conversation. You can only do this if you have authorization
and if that terminal has
not set PPrriivvaaccyy//PPrrootteeccttiioonn
aaggaaiinnsstt bbaarrggee--iinn".
To barge-in to a call:
(1) Dial the code for the ""BBaarrggee--iinn""feature
(2) Your entry into the conversation is indicated to the parties by a signal (and on
equipped stations, by the display).
TRANSFER
2nd CALL/
END 2nd