Alcatel-Lucent ALE M8 User manual
ALE M8 DeskPhone User Manual_Version 1.1 (July 2022)
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ALE M8 DeskPhone
User Manual
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ALE Legal Notice:
www.al-enterprise.com
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks
used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright.
All other trademarks are the property of their respective owners. The information presented is subject to change
without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained
herein.
© Copyright 2022 ALE International, ALE USA Inc. All rights reserved in all countries.
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Introduction
Thank you for choosing an Alcatel-Lucent Enterprise phone.
This document describes the services offered by the ALE M8 DeskPhone connected to a SIP server.
ALE M8 DeskPhone
The phone described in this document is supported on different SIP servers, and some features described in this
document depend on the SIP server to which the phone is connected. If more information about system
compatibility or about the level of features for a given SIP server is needed, please contact your system
administrator.
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The main features of the phone are listed as follows:
Features
M8 DeskPhone
Multiple accounts
5-inch color screen
Adjustable screen brightness
Adjustable phone angle
HD handset
RJ9 headset
USB headset
Bluetooth hedset
2.4G & 5G Wi-Fi
Dual 1000 Mbps Ethernet ports (POE)
Add-on module EM20
Add-on module EM200
External power supply
Wall-mounted
Switching among multiple audio modes
Local 12-party conference
IP Call
Web management
OpenVPN
Easy Device Management (EDM) / Easy Deployment Server (EDS)
The labels and icons presented in this document are not contractually binding and may be modified without prior
warning.
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1 Getting started 8
1.2.1 Installing the foot 8
1.2.2 Connecting your desk phone 9
1.2.3 Installing a wired handset 9
2 Getting to know your desk phone 10
3 Using your desk phone 17
3.1.1 Events 17
3.1.2 Phone status 17
3.2.1 Configuring the programmable keys for an account 18
3.2.2 Defining the default SIP Account 18
3.3.1 Opening the dialer 19
3.3.2 Dialing the phone number 19
3.3.3 Calling by name 20
3.3.4 Calling from the call log 20
3.3.5 Calling using your personal directory 20
3.3.6 Calling using Speed Dial key 21
3.3.7 Making a peer to peer SIP call 21
3.6.1 Redial list 22
3.7.1 Contacts 22
3.7.2 Contacts management 23
3.7.3 Calling your contact 24
3.7.4 Creating a new contact 24
3.7.5 Creating a new group 25
3.7.6 Modifying a contact 25
3.7.7 Deleting a contact 25
3.7.8 Deleting all contacts 25
3.7.9 Deleting a group in the local directory 26
3.7.10Deleting all groups in the local directory 26
3.7.11Importing contacts from your mobile phone via Bluetooth® 26
3.8.1 Calling a contact 28
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3.8.2 Displaying missed calls only 28
3.8.3 Deleting the call log of a contact 29
3.8.4 Clearing the call log 29
3.9.1 Creating a Speed Dial key 29
3.9.2 Making a call using speed dial 29
3.16.1Locking your desk phone 32
3.16.2Unlocking your desk phone 32
3.16.3Activating or deactivating the automatic keypad lock 32
3.23.1Transferring a call to another contact on hold 35
3.23.2Transferring your call to another contact 35
3.23.3Blind transfer 35
3.24.1End conference 36
3.24.2Leaving your two contacts talking together after the conference 36
3.25.1End conference 37
3.33.1Set a paging key 40
3.33.2Set a paging group 40
3.33.3Receive multicast paging 41
3.33.4Manage a paging call 41
4 Doing more with your desk phone 42
4.1.1 Installation 42
4.1.2 Using your phone as an audio hub 45
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4.4.1 Configuring the wireless network 47
4.4.2 Managing wireless networks 48
4.5.1 Log on to Hot Desking 49
4.5.2 Log off from Hot Desking 50
5 Customizing your desk phone 51
5.1.1 Selecting the ringing 51
5.1.2 Adjusting the ringing volume 51
5.1.3 Configuring the ring mode 51
5.1.4 Configuring the beep mode 52
5.1.5 Configuring the seat mode 52
5.8.1 Creating a programmable key 54
5.8.2 Deleting a programmable key 54
5.8.3 Types of supported programmable keys 55
5.12.1Installing a Bluetooth® device 57
5.12.2List connected devices 58
5.12.3Removing a Bluetooth® accessory (headset, handset, etc.) 58
5.12.4Removing all Bluetooth® accessories 59
5.12.5Edit the name of your desk phone 59
6 Contacting your administrator (technical support) 60
6.3.1 Default password 60
6.3.2 Advanced Settings 61
6.3.3 Web Based Management (WBM) 61
7 Accessories 63
8 Technical specifications 64
9 Ordering information 65
10 Guarantee and clauses 66
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1 Getting started
1.1 Packaging list
Desk phone
Handset
Phone stand
Handset cord
Ethernet cable
Safety manual and
quick user guide
1.2 Installing your desk phone
1.2.1 Installing the foot
Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot. Depending on the
way you insert the foot into the phone, your desk phone will have a different angle: 55°or 40°. The angle noted
on the top of the foot (facing up) corresponds to the angle that the phone will have after having instert the foot.
A
B
To unclip the foot, pull it straight back until it separates from the phone.
40°/55°
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1.2.2 Connecting your desk phone
Firstly, connect the handset cord to the lower notch ④if it is not correctly connected (your phone is usually
provided with the handset cord connected).
If your desk phone is not correctly configured, you can connect it to the network ①(②is used to connect to your
PC). If your desk phone is not powered by PoE (Power over Ethernet), you have to connect the phone to the external
power supply which supports USB-C connector ③.
The power adapter is sold separately. For more information, contact your administrator.
1.2.3 Installing a wired handset
By default, your handset cord is correctly connected to the phone. If you have to replace it:
•Please refer to the previous section, then plug-in the wired handset to the appropriate connector.
•Make sure you position and fix the cord correctly in the compartment intended for that purpose.
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2 Getting to know your desk phone
2.1 Introduction of the M8 DeskPhone
The M8 DeskPhone is a newly added model in the Alcatel-Lucent Enterprise Myriad series of desk phones. With its
color display, 9 programmable line keys with LED and 1 page navigation key, the desk phone delivers excellent
user experience and optimum calling effect. The M8 DeskPhone is compatible with remote working VPN. In this
way, it is perfect for use at your office in your enterprise or at home (remote working).
2.2 Main screen
The main screen, composed of 4 pages, displays all the information about programmable keys, such as the
registered SIP account and speed dial.
1
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Press the Menu soft key to display submenus for various features and configuring or
managing the phone. Use up-down navigation keys to navigate through the menu items.
Press OK to perform the selected menu features.
5 dynamic keys are configurable by your administrator to access features of the phone
depending on your needs.
Line keys are associated with SIP accounts (optional).
Press the line key associated with a SIP account to make a call with this account or to
answer an incoming call to this account.
Programmable keys
Press the programmable key to use features of the relevant settings, such as immediately
making a call.
Long press the programmable key to enter the programmable key configuration interface.
Virtual page navigation key
Use the right-left navigation keys or the programmable
navigate through virtual pages. The number of the current page is highlighted.
Displays date, time and some status icons of the phone.
Time and Date
Displays logo:
You can enable/disable this logo, and upload customized logo.
2.3 Call management interface
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Features on the soft key labels depend on the call status. Press the relevant key to perform
the action. For example, you can pause transfer the current call.
Displays SIP account in conversation.
Displays the incoming call and the corresponding conversation status, such as phone
number and duration.
2.4 Navigation key
Bkspc
More
2.5 Permanent function keys
•Answer an incoming call or make a call.
•Short press to enter the list of last number dialed.
•Place a call on hold.
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•Recover the call on hold.
•Transfer a call.
•Enable headset
•Disable headset
•Reject an incoming call.
•Hang up.
•Return to the main screen.
•Mute key
During a call, press this key to stop your contact from hearing you.
When activated, the key is lit red.
•Voice mail
The message key flashes when you have missed an incoming call or received a new
voice mail. The key stays on if there are old messages in the voice mailbox.
•Press this key to open dialer in handsfree mode.
•Press this key to answer an incoming call in handsfree mode.
•When a call is in progress, press this key to switch from handsfree mode to headset
or handset mode.
•Turn the knob to decrease/increase the ringer volume in idle state or when you
receive an incoming call.
•Turn the knob to decrease/increase the volume of the handset, loudspeaker or
headset during a phone call.
•The volume level ranges from 0 to 16.
2.6 Programmable key icons
This table lists icons displayed on the main screen when you program a key. To program a key, see Section 5.8
(programmable keys).
•SIP accounts
•Speed dial
•BLF/ BLF list
•Hold
•Call Transfer
•Conference
•Redial the last number
•Do not disturb (DND)
•Directory
•Forward
•Voice mail
•Hot Desking
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•Prefix
•DTMF tone
•Direct pick up
•Group pick up
•Headset
•Group Listen
•Intercom
•Audio Hub
•Mobile account
•Phone lock
•Call park
•Retrieve park
•Private hold
•USB recording
•ACD
•Paging
•Paging list
•Hoteling
•Push To Talk
•Call waiting
2.7 Telephone status/Call icons
Icons provide information under a certain status or the status of a specific call.
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Call icons
Call icons are associated with SIP accounts.
SIP accounts (idle state)
Incoming call icon
Call in progress icon
Call on hold icon
2.8 Alpha-numeric dialpad
The phone is equipped with an alphanumeric dialpad. You can switch between numeric dialpad to dial number, and
alphabetic dialpad to enter text by pressing the corresponding programmed key.
•Switch between the alphabetic and numeric modes:
abc/ABC/Abc
When in a text box, you can switch to the alphabetic dialpa
123
When the alphabetic mode is activated, switch to the numeric mode by pressing
•Enter alphabetic characters
The numeric dialpad has letters that can be displayed by successively pressing. The number is the last
character in the series. Some special characters can be displayed by successively pressing the key:
%
$
/
~
&
(
)
[
]
=
*
@
#
space
-
_
1
+
.
,
;
:
/
\
?
!
0
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•Use navigation keys
•Delete the last entered character
2.9 Desk phone connectors
The phone supports multiple connectors, which you can use to extend the features of the phone.
Connectors of the M8 DeskPhone
•
•
•
•
•
•
*For more information about the external wireless module of the phone, please contact your administrator or
relevant sales and service staff at ALE.
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3 Using your desk phone
3.1 Information about the phone
The main screen can display all SIP accounts used on the phone and programmable keys.
Information about new events such as missed calls and new voice mail(s) are displayed in a pop-up on the main
screen. The message key flashes red when you have received a new voice mail or missed an incoming call. When
the new events pop-up is displayed, the blue LED of the phone flashes slowly.
3.1.1 Events
Press the message key to display a new event pop-up.
Enter with up-down navigation keys to view the event details.
or Enter
Enter the interface of a new event.
3.1.2 Phone status
address, software version, etc. You can also use up-down navigation keys to select More for information about the
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3.2 Multiple SIP Accounts
The M8 DeskPhone supports 20 SIP accounts. A default account will be used for calls unless you select the
relevant account prior the call. It is recommended to program a key for each SIP account and put the key on the
homepage. Then the status of the account will be displayed on the homepage. The key of the SIP account used to
receive calls will flash. You can quickly answer the call to a certain account by pressing the programmable key. The
descriptions of different account icons are as follows:
3.2.1 Configuring the programmable keys for an account
Long press on a programmable key.
Switch or
Select the type of the programmable key: Account
Select the relevant account.
Add a label.
or Save
Save the configuration for this programmable key.
3.2.2 Defining the default SIP Account
Menu
Features
Features.
Default Account
Default Account
Switch or
or Save
3.3 Making a call
This section describes how to make a call. We provide different methods to open the dialer before calling your
contact.
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3.3.1 Opening the dialer
Use one of the following methods:
Enter the number directly on the dialpad.
Offhook the handset.
Press the Handsfree key.
If a programmable key for SIP account is set on the homepage, press the SIP
account key to access the dialer.
3.3.2 Dialing the phone number
Open the dialer.
Enter the number.
Select the corresponding contact from the dial out list.
Press the Dial key. Make the call with the active device: handset if offhooked,
headset if connected, otherwise in handsfree mode.
Press the OK key to make a call.
Call
Press the Call key to make a call.
# or *
If defined in the phone settings, you can use these keys to initiate the call.
Depending on the system, after dialing the number, the call can be started automatically after a delay without
action.
When you are in handsfree mode, you can take the call at any time on the handset by offhooking it. Or press the
Headset key to switch the audio from handsfree to headset or from headset to handsfree.
To make an external call, dial the outside line access code before dialing your contact number. The call will start
after a timeout of approximately 10 seconds if there is no action taken after dialing. If you are using multiple SIP
accounts on your phone, you can choose an account to make the call.
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3.3.3 Calling by name
You can call a contact by his/her name using the search feature in the company directory. This feature depends on
the system configuration. If necessary, contact your administrator.
Use the alpha-numeric dialpad to switch between the numeric and alphabetic dialpad.
Use one of the following:
Call
# or *
3.3.4 Calling from the call log
You can call back a contact from the call log.
History
Call
If you are using multiple SIP accounts on your phone, the call back is made with the SIP account displayed in the
call log.
3.3.5 Calling using your personal directory
You can unhook the handset or the headset to make a call with the handset or the headset, otherwise you make a
call in handsfree mode.
From the homepage or the dialer:
Directory
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