Alcatel 3V User manual

Alcatel would like to thank you for your purchase.We hope you
will enjoy your high-quality mobile communication experience.
For more information about your phone or to download
the complete user manual version, please visit
https://us.alcatelmobile.com
Quick Start Guide
English - CJB1PA001AAA
BC

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This product meets applicable national SAR limits
of 1.6 W/kg. The specific maximum SAR values
can be found on page 25 of this user guide.When
carrying the product or using it while worn on
your body, either use an approved accessory
such as a holster or otherwise maintain a
distance of 15 mm from the body to ensure
compliance with RF exposure requirements.
Note that the product may be transmitting even
if you are not making a phone call.
www.sar-tick.com
9.3 Smart Lock .................................................................................18
Safety and Use.....................................................................19
General Information...........................................................29
Metro®by T-Mobile Information.......................................30
12 Month Limited Warranty .............................................35
Electronic Information .......................................................35
Troubleshooting..................................................................36
Table of contents
1 Your Device......................................................................1
1.1 Keys and Connectors ................................................................ 1
1.2 SIM Card....................................................................................... 3
1.3 Battery........................................................................................... 4
1.4 Home Screen............................................................................... 5
1.5 Applications.................................................................................. 8
2 Calls...................................................................................9
2.1 Placing a Call................................................................................ 9
2.2 International Call .....................................................................11
2.3 Wi-Fi Calling ..............................................................................11
3 Contacts..........................................................................12
3.1 Create a New Contact ...........................................................12
3.2 Make a Call from Contact List..............................................12
4 Gmail...............................................................................12
4.1 Set up Gmail Accounts............................................................12
5 Messaging........................................................................13
5.1 Create and Send a Message ...................................................13
5.2 Send a Multimedia Message.................................................... 14
6 Getting Connected ........................................................14
6.1 Web Browser............................................................................14
6.2 Accessing Files...........................................................................15
6.3 Data Sharing...............................................................................15
6.4 Bluetooth®.................................................................................16
7 Volume & Ringtone .......................................................16
8 Software Updates ..........................................................17
9 Security ..........................................................................17
9.1 Screen Lock................................................................................17
9.2 Fingerprint ..................................................................................18

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1 Your Device
1.1 Keys and Connectors Primary Rear Camera
Secondary Rear Camera
LED Flash
Volume
Keys
Power
Key
Fingerprint Sensor
Recent Apps
• Touch to open a card view of applications you've
worked with recently.
Home
• From any application or screen, touch to return to
the Home screen.
• Long press to turn on Google Assistant. You can
get help such as getting directions and restaurant
information based on the content detected on
the screen.
Back
• Touch to go back to the previous screen, or
close a dialog box, options menu, the Notification
panel, etc.
Infrared
USB Type-C
Headset Connector
Front Camera
Earphone &
Speaker
P-Sensor
Microphone Speaker
Microphone

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1. Use a SIM pin to open the slot.
2. Insert/Remove the SIM card and microSD card.
Note: microSD cards are sold separately.
1.3 Battery
To optimize battery performance, be sure to fully charge your
device before using it for the first time.
1.3.1 Charging the Device
1. Insert the small end of the charging cable into the charge
port as shown.
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to select
from Power off, Restart or screenshot.
• Press and hold the Power key and Volume key to
take a screenshot.
• Press and hold the Power key for at least 10
seconds to force reboot.
Volume Keys
• In call mode, adjusts the earpiece or headset
volume.
• In Music/Video/Streaming mode, adjusts the media
volume.
• In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
• In camera preview mode, press Volume key to take
a photo or press and hold to take a burst shot.
1.2 SIM Card
The SIM (Subscriber Identity Module) card identifies your device to
the wireless network.You can't make or receive phone calls without
a properly installed SIM card unless it's an emergency call (911).
You don't need to power off your device before inserting or
removing the SIM card.
Note: Your device only supports Nano SIM cards. To avoid damage
to your device, do not attempt to insert any other SIM types.
1.2.1 Insert/Remove the Nano SIM and microSD
Cards

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Search bar
• Touch to enter
text search screen.
• Touch to enter voice
search screen.

Favorite applications tray
• Touch to enter the applications.
• Touch and hold to move or change
applications.
Status bar
• Touch and drag down to
open the notications panel.
Back
• Touch to go back to
last screen.
Home
Recent apps
• Touch to view recent apps.
Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide all Home screens
horizontally left and right to get a complete view of the Home
screens. The white line at the lower part of the screen indicate
which screen you are viewing.
2. Connect charger to power outlet.
Note: Please use the cable that came with your device. Using
other cables may damage the charging port or reduce battery
performance.
1.3.2 Optimize Battery Life
To optimize battery life, adjust your screen brightness and display
timeout.
1. Adjusting brightness level: Lowering your screen brightness
level can optimize your battery level. To adjust the brightness
level, swipe upward from the Home screen, touch Settings
> Display > Brightness level. To lower the brightness
level, move the wheel to the left.
2. Power Saving Mode: Power Saving mode minimizes battery
usage to extend battery life. To turn on your Power Saving
mode, swipe upward from the Home screen, touch Settings
> Battery. Then turn on Standby intelligent power
saving and Battery saver.
1.4 Home Screen
You can bring all of the items (applications, shortcuts, folders and
widgets) you use most frequently to your Home screen for quick
access. Touch the Home key to get instant access to the Home
screen.

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1.5 Applications
1.5.1 App List
Swipe upward from the Home screen to view the App list.
1.5.2 Add/Remove Application
1. Add: You can touch and hold a folder, an application, or a
widget to activate the Move mode and drag the item to any
Home screen you prefer.
2. Reposition: Touch and hold the item to be repositioned
to activate the Move mode, drag the item to the desired
position and then release.
You can move items on both the Home screen and the
Favorite tray. Hold the icon on the left or right edge of the
screen to drag the item to another Home screen.
3. Remove: Touch and hold the item to be removed to
activate the Move mode, drag the item up to the top of the
Remove icon and release.
1.4.1 Status Bar
The Status bar appears at the top of your Home screen. You will
find icons indicating your device’s status and new notification alerts
appear in the Status bar.
Icon Status
Bluetooth®active
Wi-Fi®active
Network (full signal)
Network (roaming)
4G LTE data service
Airplane mode
Alarm set
Battery (charging)
Battery (fully charged)
New message

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Enter the desired number from the keyboard directly and touch
to place the call or select a contact from or by sliding
or touching tabs, then make the call.
The number you entered can be saved to Contacts by touching
Create new contact or Add to a contact. If you make a
mistake, you can delete the incorrect digits by touching .
To hang up a call, touch .
When you receive a call, a popup menu appears like the first
screenshot above. You can select DECLINE or ANSWER from this
screen, or touch the callers number to enter the second screen.
When you receive a call:
• Slide up the icon or touch ANSWER to answer.
• Slide down the icon or touch DISMISS to reject.
• Touch to reject the call by sending a preset message.
To mute the ringtone volume of an incoming call, press the
Volume Up/Down Key.
4. Create folders: To improve the organization of items
(shortcuts or applications) on the Home screen, you can
create a folder by stacking one app on top of another. To
rename a folder, open it and touch the folder’s title bar to
input the new name.
5. Wallpaper customization:
You can change your wallpaper in two different ways:
1. Touch and hold an empty area on the Home screen and
then select WALLPAPERS from bottom options. Slide left
and right to view and select one Wallpaper image option,
select Set wallpaper on top left bar and then select Home
screen to set image as Home screen. You can set different
wallpapers for Lock screen and Home screen.
2. Change your wallpaper by going to Settings > Display >
Wallpaper.
2 Calls
2.1 Placing a Call
You can easily place a call using Call from the Home screen.

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3 Contacts
3.1 Create a New Contact
1. Swipe upward from the Home screen and select Contacts
.
2. Touch to create a new contact.
3. Enter contact’s name and other contact information.
4. When finished, touch SAVE to Save.
3.2 Make a Call from Contact List
1. Swipe upward from the Home screen and select Contacts
.
2. Touch a contact to view details, then touch to call.
4 Gmail
4.1 Set up Gmail Accounts
1. Swipe upward from the Home screen, touch Gmail
An email wizard will guide you through the steps to set
up an email account.
2. Enter the email address and password of the account you
want to set up.
3. If the account you entered is not provided by your service
provider in the device, you can touch MANUAL SETUP
after entering the email address, select an account type,
enter the password for your email, then correctly ll in
server and port in both Incoming server settings and
Outgoing server settings interfaces. Finally, touch
FINISH to complete setup.
2.2 International Call
To dial an international call, long press to enter “+”, then
enter the international country prefix followed by the full phone
number and touch .
2.3 Wi-Fi Calling
Wi-Fi Calling can improve your coverage by allowing you to
make phone calls over a Wi-Fi network (when a Wi-Fi network
is available).
Wi-Fi Calling
Wi-Fi Calling allows you to make and receive phone calls and
messages over a Wi-Fi connection.
Important! You must have an E911 address registered with your
account in order to use Wi-Fi Calling. You can register an E911
address via the myMetro®Android™ app that is either preinstalled
on your phone, or available for download from the Google Play™
Store. If you do not have an Android smartphone, you can call 611
to update the address.
To enable/disable Wi-Fi Calling
1. From the home screen, touch > > Settings > Calls
> Wi-Fi calling.
2. Touch Enable Wi-Fi Calling to activate/deactivate the
feature.
To change the connection preference for Wi-Fi Calling
1. Touch > > Settings > Calls .
2. Touch Wi-Fi Calling > Connection preferences.
3. Touch the desired Wi-Fi Calling preference.

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5.2 Send a Multimedia Message
MMS enables you to send video clips, images, animations, slides and
sounds to other compatible mobile devices and e-mail addresses.
An SMS will be converted to MMS automatically when media
files (image, video, audio, etc.) are attached or subject or email
addresses are added.
To send a multimedia message, enter the recipient’s phone number
in the To bar and touch the Type message bar to enter the text
of the message. Touch to attach a picture, video, audio and
so on.
When finished, touch to send the multimedia message.
Note: Data must be turned on to successfully send MMS messages.
6 Getting Connected
6.1 Web Browser
From the Home screen, touch Chrome to use the Browser.
Your bookmarks, browsing history, and settings across all devices
with the browser installed can be synchronized with your Google
Account.
5 Messaging
Use the messaging feature to send and receive text (SMS) and
multimedia (MMS) messages.
5.1 Create and Send a Message
1. From the Home screen, touch Messaging to enter .
2. Touch to create a new text message.
3. Enter the phone number of the recipient in the bar at the top
of the page or touch to add recipients.
4. Press the Type message bar to enter the text of the message.
5. Press to send.
An SMS message of more than 160 characters will be charged as
several SMS. A counter will be on the right of the text box to
remind you how many characters are allowed to be entered in
one message.
Note: Specific letters (accented) will also increase the size of the
SMS, this may cause multiple SMS to be sent to your recipient.

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Note: These functions may incur additional network charges
from your network operator. Extra fees may also be charged in
roaming areas.
6.4 Bluetooth®
Your device comes with Bluetooth connectivity, a wireless
technology that enables a data connection between your device and
a Bluetooth headset or other Bluetooth device (sold separately).
6.4.1 Connect to Bluetooth
1. From the Home screen, touch Settings > Connected
devices > Connection preferences > Bluetooth.
2. Touch the Bluetooth switch to activate this function.
3. Touch Pair new device and then the device will
automatically search for device.
4. Select the desired Bluetooth device to pair with your
device.
7 Volume & Ringtone
Adjust In-call Volume
While on a call, press the Volume Up/Down Key to adjust volume.
Adjust Ringtone and Volume
1. From the Home screen, touch Settings , and then
select Sound.
2. Position the slider to adjust volume for Media, Call, Ring,
or Alarm separately.
3. Touch Advanced to get more settings.
6.2 Accessing Files
To access media files and photos saved on your device or to
transfer files from your device’s SD card (sold separately) to your
computer, follow these steps:
To connect device to PC
1. Use the USB cable that came with your device to connect the
device to a USB port on your computer. You will receive a
notification that the USB is connected.
2. If you use File Transfer or PTP, your phone will be
automatically connected. Note: Before using PTP, make sure
that the driver (Windows Media Player 11 or higher version)
has been installed.
To locate data you have transferred or downloaded in your
microSD card/internal storage:
• Swipe upward from the Home screen to open the applications
list.
• Touch Files .
All data you have downloaded is stored in Files. Here you can
view media files (pictures, videos, audio, etc.), rename files, install
applications on your device, etc.
6.3 Data Sharing
You can share your device’s mobile data connection with a single
computer via USB cable (USB tethering) or with up to eight devices
at once by turning your device into a portable Wi-Fi hotspot.
To turn on USB tethering or Wi-Fi Hotspot:
1. Touch Settings > Network & Internet > Tethering &
Mobile Hotspot.
2. Touch the USB tethering switch to activate this function.
3. Touch Mobile Hotspot then touch the switch to activate
this function.

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9.2 Fingerprint
Touch and follow the instructions to set up the fingerprint scanner
to unlock your device.
9.3 Smart Lock
Your phone can be automatically unlocked if at least one of the
following specified conditions is met:
• Your phone is connected to a trusted device over Bluetooth.
• Your phone is in a trusted place.
• A trusted face is detected.
• A trusted voice is detected.
• On-body detection is enabled.
You need to set a lock pattern, password, or PIN on your phone
before using this feature.
8 Software Updates
To access Software Updates, follow these steps:
1. Connect your device to a Wi-Fi network and make sure it
has a strong data connection.
2. Ensure your battery is fully charged before starting the
software update. Your device’s current battery level can be
found on your device under Settings > Battery.
3. From the Home screen, select Settings > System >
System updates.
4. Touch Check for update and the device will search for
the latest software.
5. If software update is available, click on Download update.
Once the software is downloaded, touch Install update
> Install.
6. Now your device has the latest version of the software.
9 Security
To help prevent others from using your device without your
permission, activate the following security options:
From the Home screen, touch Settings > Security &
location > Device security
9.1 Screen Lock
•None: Touch to disable screen unlock security.
•Swipe: Touch to enable slide unlock mode.
•Pattern: Touch to draw a pattern to unlock screen.
•PIN: Touch to setup a numeric PIN to unlock screen.
•Password: Touch to setup a password to unlock screen.
•Fingerprint: Touch to create a ngerprint to unlock screen.

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Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
• Turn off your mobile device in any location where posted
notices instruct you to do so. In an aircraft, turn off your mobile
device whenever instructed to do so by airline staff. If your
mobile device offers an airplane mode or similar feature, consult
airline staff about using it in flight.
• Switch the mobile device off when you are in health care
facilities, except in designated areas.As with many other types of
equipment now in regular use, mobile devices can interfere with
other electrical or electronic devices, or equipment using radio
frequency.
• Switch the mobile device off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially
explosive atmosphere.
• When the mobile device is switched on,it should be kept at least
15 cm from any medical device such as a pacemaker or insulin
pump. In particular when using the mobile device you should
hold it against the ear on the opposite side to the device, if any.
Note: Using your device in landscape mode with polarized
sunglasses on may cut light from the screen. Take your polarized
sunglasses off or use your device in portrait orientation to continue
use.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
It is recommended to have proper supervision while small children
use your mobile device.
Do not attempt to disassemble your phone. If you disassemble your
phone, the warranty will not apply.
Always handle your mobile device with care and keep it in a clean
and dust-free place.
Safety and Use
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or use
contrary to the instructions contained herein.
Trafc Safety
Given that studies show that using a mobile device while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their mobile device when the vehicle is not parked. Check
the laws and regulations on the use of wireless mobile devices
and their accessories in the areas where you drive. Always obey
them. The use of these devices may be prohibited or restricted
in certain areas.
When driving, do not use your mobile device and headset to listen
to music or to the radio. Using a headset can be dangerous and
forbidden in some areas.
When switched on, your mobile device emits electromagnetic
waves that can interfere with the vehicle’s electronic systems
such as ABS anti-lock brakes or airbags. To ensure that there is
no problem:
• Do not place your mobile device on top of the dashboard or
within an airbag deployment area,
• Check with your car dealer or the car manufacturer to make
sure that the car’s electronic devices are shielded from mobile
device RF energy.
Conditions of Use
You are advised to switch off the mobile device from time to time
to optimize its performance.
Remember to abide by local authority rules of mobile device use
on aircrafts.

21 22
disorientation.To limit the likelihood of such symptoms, please take
the following safety precautions:
• Play at the farthest distance possible from the screen.
When you play games on your mobile device, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems,
such as tendinitis, carpal tunnel syndrome, or other musculoskeletal
disorders:
• Take a minimum of a 15-minute break every hour of game
playing.
• If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
• If you continue to have sore hands, wrists, or arms during or
after playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
Privacy
Please note that you must respect the laws and regulations of your
jurisdiction or other jurisdiction(s) where you will use your mobile
device regarding taking photographs and recording sounds with
your mobile device. Pursuant to such laws and regulations, it may be
strictly forbidden to take photographs and/or to record the voices
of other people or any of their personal attributes, and reproduce
or distribute them, as this may be considered an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or condential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile device (including
the operator) disclaim any liability which may result from the
improper use of the mobile device.
Do not allow your mobile device to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, inltration
of liquids, dust, sea air, etc.). The manufacturer’s recommended
operating temperature range is 0°C (32°F) to +50°C (122°F)
Note: The max value depends on the device condition, materials
around it, and the housing paint and texture.
Over 50°C (122°F) the legibility of the mobile device’s display may
be impaired, though this is temporary and not serious.
Do not open or attempt to paint or repair your mobile device.
Do not drop, throw or try to bend your mobile device.
Do not use the mobile device if the screen is damaged, cracked, or
broken to avoid any injury.
Use only batteries, battery chargers, and accessories that are
recommended by TCL Communication Technology Holdings
Limited and its afliates and are compatible with your mobile device
model. TCL Communication Technology Holdings Limited and its
afliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Your mobile device should not be disposed in municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile device.
Some people may suffer epileptic seizures or blackouts when playing
video games.These seizures or blackouts may occur even if a person
never had a previous seizure or blackout. If you have experienced
seizures or blackouts, or if you have a family history of such
occurrences, please consult your doctor before playing video games
on your mobile device. Parents should monitor their children’s use
of video games or other features that incorporate ashing lights on
the mobile devices. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion, eye
or muscle twitching, loss of awareness, involuntary movements, or

23 24
In the United States, you may learn more about CTIA’s Recycling
Program at https://www.ctia.org/news/how-to-recycle-your-
mobile-device
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
WARNING: Cancer and Reproductive Harm
- www.P65Warnings.ca.gov
Chargers
Home A.C. / Travel chargers will operate within the temperature
range of: 0°C (32°F) to 45°C (113°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and ofce
equipment use. Due to different applicable electrical specications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction.They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input:100-240V, 50/60Hz, 500mA
Output: 9V, 2A
Radio Waves
THIS MOBILE DEVICE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy.These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population.The guidelines are based on standards that were
developed by independent scientic organizations through periodic
and thorough evaluation of scientic studies. These guidelines
include a substantial safety margin designed to ensure the safety of
all persons, regardless of age and health.
Battery and Accessories
Following air regulation, if the battery of your product is not
charged, please charge first.
Observe the following precautions for battery use:
• Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
• Do not puncture, disassemble or cause a short-circuit in a
battery.
• Do not burn or dispose of a used battery in household garbage
or store it at temperatures above 60ºC.
• Do not disassemble or open crush, bend or deform, puncture
or shred.
• Do not modify or remanufacture, attempt to insert foreign
objects into the battery, immerse or expose to water or other
liquids, expose to fire, explosion or other hazard
Products that have the below symbol must be taken to collection
points at the end of their life:
• Municipal waste disposal centers with specific bins
for these items of equipment.
• Collection bins at points of sale.
They will then be recycled, preventing substances being disposed
of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this symbol must be brought to these collection points.
In non-European Union jurisdictions:
Equipment with this symbol are not be thrown into ordinary bins if
your jurisdiction or your region has suitable recycling and collection
facilities; instead, they are to be taken to collection points for them
to be recycled.

25 26
properly used with an appropriate accessory and worn on the body.
Use of other accessories may not ensure compliance with FCC RF
exposure guidelines. Additional information on SAR can be found
on the Cellular Telecommunications & Internet Association (CTIA)
Web site: https://www.ctia.org
The World Health Organization (WHO) considers that present
scientic information does not indicate the need for any special
precautions for use of mobile devices. If individuals are concerned,
they might choose to limit their own or their children’s RF
exposure by limiting the length of calls, or using “hands-free”
devices to keep mobile devices away from the head and body. (fact
sheet n°193). Additional WHO information about electromagnetic
elds and public health are available on the following website: http://
www.who.int/peh-emf.
Note:This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
• Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
The exposure standard for mobile devices employs a unit of
measurement known as the Specic Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile device transmitting at its highest certied power level in
all tested frequency bands.
The FCC has granted an Equipment Authorization for this model
device with all reported SAR levels evaluated as in compliance with
the FCC RF exposure guidelines. SAR information on this model
device is on file with the FCC and can be found under the Display
Grant section of www.fcc.gov/oet/ea/fccid after searching on FCC
ID: 2ACCJB111.
E-labeling:To find more information regarding FCC ID, IMEI number,
and more, go to Settings > System > Advanced > Regulatory &
Safety.
Although the SAR is determined at the highest certied power level,
the actual SAR level of the mobile device while operating can be
well below the maximum value.This is because the mobile device is
designed to operate at multiple power levels to use only the power
required to reach the network. In general, the closer you are to a
wireless base station antenna, the lower the power output of the
mobile device. Before a mobile device model is available for sale
to the public, compliance with national regulations and standards
must be shown.The highest SAR value for this model mobile phone
when tested is 0.87 W/Kg for use at the ear and 1.37 W/Kg for use
close to the body.
While there may be differences between the SAR levels of various
mobile devices and at various positions,they all meet the government
requirement for RF exposure. For body-worn operation, the device
has been tested when positioned a minimum of 15 mm from the
body without any metal parts in the vicinity of the device or when

27 28
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
The 5150-5350 MHz band is restricted to indoor use
only for the following countries:
BE BG CZ DK DE EE IE
LT LU HU MT NL AT PL
EL ES FR HR IT CY LV
PT RO SI SK FI SE UK
NO IS LI CH TR
You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and
initrd in object code and other open source programs licensed
under the GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from
the distribution of the product by TCL Communication Technology
Holdings Limited. You may download the source codes from http://
sourceforge.net/projects/alcatel/files/. The provision of the source
code is free of charge from Internet.
Hearing Aid Compatibility
Your mobile phone is rated, to assist hearing device users in finding
mobile phones that may be compatible with their hearing devices.
This device is HAC M3&T3 compatible. Reference ANSI C63.19-2011
For more information please visit our website:
https://us.alcatelmobile.com
FCC ID: 2ACCJB111
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference
(2) This device must accept any interference received, including
interference that may cause undesired operation.
Your mobile device is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it. As mobile
devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will
be compliant with the guidelines when used with headset or USB
data cable. If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions the mobile
device at least 15 mm away from the body.
Licenses
microSD logo is a trademark of SD-3C, LLC.
The Bluetooth®word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCL Communication Technology Holdings Limited
and its affiliates is under license. Other trademarks
and trade names are those of their respective owners.
Alcatel 5032W Bluetooth®
Declaration ID D046975

29 30
Metro®by T-Mobile Information
Service
You will need the following information when activating service:
• Your name, address and an eight-digit number that you will use
to access your account (your personal identification number
“PIN”).
• Your serial number (IMEI) and SIM card number. If your phone
has a removable battery, to locate the serial number, remove
the phone from the box and remove the battery cover from
the phone. The serial number is located near the bar code. It
will be 14 to 18 digits. If your phone does not have a removable
battery, check the box label or phone settings to locate the serial
number.The SIM card number can be located below the bottom
bar code on the back of the SIM card holder.
• Your choice of Metro®by T-Mobile plan and services including
unlimited data, talk and text plans.
• Install the battery, if applicable, and SIM card in your new phone
by following the step by step instructions in this phone’s User
Guide.
• Once your phone is powered up, dial 1.888.8metro8
(1.888.863.8768) to connect with an activation representative
who will assist you in activating your phone.You can also activate
your phone online by visiting metrobyt-mobile.com. (As soon
as your service is activated, be sure to fully charge the phone’s
battery before using it again.)
Don’t hesitate to ask your Metro representative for more
information on additional features and services or visit
metrobyt-mobile.com.
Account Detail:
•Text Message Reminder. Metro provides a text message
reminder on your phone before payment is due.
•E-statement.View your statement summary online. (Only
available in select states.)
General Information
•Website: https://us.alcatelmobile.com
•Facebook: https://www.facebook.com/alcatelmobileus
•Twitter: https://twitter.com/alcatelmobileus
•Hotline Number: In the United States, call 855-368-0829 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and
other languages according to availability on our website: https://
us.alcatelmobile.com
Your phone is a transceiver that operates on GSM in quad-
band (850/900/1800/1900 MHz), UMTS in quad-band (B1/2/4/5),
LTE in TMO: B2/4/5/12 (MFBI) /66/71, or LTE roaming:
B7/20/1/3/13/25/26/41.
Protection against theft(1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s
memory. We recommend that you note the number the first
time you use your mobile phone by entering *#06# and keep it in
a safe place. It may be requested by the police or your operator
if your mobile phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the device’s operation, depending on the
software release of your device or specific operator services.
TCL Communication Technology Holdings Limited shall not be held
legally responsible for such differences, if any, nor for their potential
consequences, which responsibility shall be borne by the operator
exclusively.
(1) Contact your network operator to check service availability.

31 32
For Assistance:
Please visit your local Metro store or refer to the following options
if you need additional assistance.
• Sign up for MyAccount to view account details, check your
balance, make a payment, manage eWallet and more.
• Metro automated customer service from any phone
1.888.8metro8 and follow the prompts (1.888.863.8768)
• Online information metrobyt-mobile.com
Please follow us at:
@metrobytmobile
facebook.com/Metrobytmobile
Copyright: Metro, MetroPCS and other words, slogans, designs
and devices are registered or unregistered trademarks of T-Mobile
USA, Inc. Copyright © 2019 T-Mobile USA, Inc. All other
trademarks and other intellectual property are the properties of
their respective owners.
Your device may not work if you alter its original software.
This device will only operate with firmware versions that have
been approved for use by Metro and the device manufacturer. If
unauthorized firmware is placed on the device, it will not function.
Hearing aid compatibility: This phone has been tested and rated
for use with hearing aids for some of the wireless technologies that
it uses. However, there may be some newer wireless technologies
used in this phone that have not been tested yet for use with
hearing aids. It is important to try the different features of this
phone thoroughly and in different locations, using your hearing aid
or cochlear implant, to determine if you hear any interfering noise.
Consult your service provider or the manufacturer of this phone
for information on hearing aid compatibility. If you have questions
about return or exchange policies, consult your service provider
or phone retailer.
•Call Detail. View your call detail online for a listing of all local
calls made during the service cycle. (Additional charge applies.)
Payment Options:
There are several ways to pay for your Metro service.
•Auto Pay. Your credit or debit card is automatically debited two
days before payment is due.
•Express Pay. Pay by credit or debit card online at
metrobyt-mobile.com.
•By Mail. Include your account number and phone number on
your check or money order and mail to: Metro by T-Mobile, P.O.
Box 5119, Carol Stream, IL 60197-5119.
•By Phone via Automated System. Pay by credit or
debit card from your Metro phone by dialing 1.888.8metro8.
(Convenience fee applies.)
•Store Payment Machine.* Accepts cash, debit or credit card
(with PIN). (Convenience fee applies.)
•Over the Counter.* Pay at an Authorized Payment Location
with cash, check, credit or debit card.
•eWallet. Sign up for MyAccount through
metrobyt-mobile.com and create your own secure eWallet
where you can safely store cards for quick payment and set
up auto pay.
•Text to Pay. The secure and easy way to pay your monthly
Metro service. Register your credit or debit card with the Metro
eWallet service and simply respond to a text from PAYNOW
(729699) to pay.
* Not available at all locations.
MyMetro®
• Manage your Metro account right on your phone.
By dialing any of the customer service numbers you can change your
rate plan, change your features and pay for service. Just follow the
instructions on your phone.

33 34
• You waive your right to institute or participate in class action
litigation against Metro;
• You will provide Metro with accurate information about
yourself;
• Metro may communicate with you from time to time about
your Service;
• You will pay all taxes and regulatory fees even if your rate plan
is inclusive of taxes and regulatory fees; and
• Metro may terminate your Service if you fail to timely pay for
your Service or violate the Terms and Conditions of Service
in any way, including abuse of the Service or violations of
applicable laws.
Customer Service. If you have any questions regarding your
Service or information in this Agreement, you may call our
activation center at 1-888-8metro8 (1.888.863.8768).
Billing for Premium andThird-Party Services
California Residents Only
Certain parties besides Metro have the ability to place
charges on your bill for premium services. You may access
these services and authorize the placement of charges on
your bill through your phone or online account. Metro also
provides customers, at no additional cost, with the ability to
restrict the placement of charges for premium and third-party
services on your account. Contact customer care or go to
www.metrobyt-mobile.com/blocking for more information.
Your phone’s GPS system is enabled by default in order to permit
use of planned future services; see your phone’s manual for
instructions should you wish to disable your GPS for non-911
purposes.
MetroTerms and Conditions of Service
For the most recent and up-to-date version of the Metro Terms
and Conditions of Service to which you agree and will be bound
when you activate, use, change or pay for your Metro service,
please visit metrobyt-mobile.com/terms.
Welcome to Metro. We are pleased that you have selected us as
your wireless carrier. Our Terms and Conditions of Service are
available at https://www.metrobyt-mobile.com/terms-conditions/
terms-conditions-service.html. These Terms and Conditions of
Service apply to all devices and wireless services provided by us
to you and consist of several parts, which may be amended from
time to time.
In the event that the terms and conditions relating to a feature you
may have selected or may be included in your Rate Plan conflict with
the Metro Terms and Conditions of Service, the Metro Terms and
Conditions of Service shall control.
By: (a) giving us a written or electronic signature or telling us
orally that you accept the Metro Terms and Conditions of Service;
(b) activating Service (if you are a new subscriber); (c) using your
Service after your Service is activated or after you make a change or
addition to your Service; (d) paying for the Service; or (e) failing to
activate Service within 30 days after the purchase of your wireless
device, unless you return your wireless device within Metro’s
applicable return period, you agree to the Metro Terms and
Conditions of Service and the terms and conditions of service and
use related to any feature you may have selected or may be included
in your Rate Plan, including, but not limited to:
• You waive your right to a jury trial in disputes with Metro;
• Your disputes with Metro will be decided by an arbitrator;

35 36
Troubleshooting
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may
affect its performance.
• Update your phone's software via the Updates application. Or
you can touch Settings > System > Advanced > System
Updates to update software.
• Reset your phone via Factory reset.You can touch Settings
> System > Advanced > Reset options > Erase all data
(Factory reset), and then touch RESET PHONE.
The following are the most asked questions:
My phone can't be switched on or is frozen
• Check the battery power level and charge for at least 20
minutes.
• If it still does not work, please reset the phone using the Power
key and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
My phone can't charge properly
• Make sure that your battery is not completely discharged; if
the battery power has been empty for a long time, it may take
around 20 minutes to display the battery charger indicator on
the screen.
• Make sure charging is carried out under normal conditions: 0°C
(32°F) to +50°C (122°F).
• When abroad, check that the voltage input is compatible.
12 Month Limited Warranty
For Warranty information and support, please visit
https://us.alcatelmobile.com/warranty/.
Electronic Information
For more information on Electronic Recycling:
1) Visit Alcatel Electronic Recycling Program website at https://
us.alcatelmobile.com/accessibility-compliance/electronic-re-
cycling-program/, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle®to offer a safe and convenient
battery recycling program. For more information on our Battery
Recycling Program, please visit the USA and Canada website
at https://us.alcatelmobile.com/accessibility-compliance/battery-
recycling/ and https://ca.alcatelmobile.com/accessibility-compliance/
battery-recycling/.