You agree not to use your Phone for any purpose in violation of these Terms or applicable law. WE CAN, WITHOUT
NOTICE, LIMIT, SUSPEND, OR TERMINATE YOUR SERVICE FOR VIOLATING THESE TERMS OR FOR ANY OTHER
GOOD CAUSE, including, but not limited to, if You: (a) engage in any deceptive or fraudulent conduct with respect
to the Service; (b) allow anyone to extract, clone, reverse engineer or tamper with your TRACFONE, the software
and/or hardware on your Phone or your SIM card; (c) threaten or commit violence against any of our employees,
agents or customer service representatives; (d) use vulgar, offensive or inappropriate language or otherwise
engage in harassment when interacting with our representatives; (e) interfere with our operations or Service;
(f) engage in abusive messaging, emailing or calling; (g) modify a TRACFONE from its manufacturer’s default
specification; or (h) use the service in a way that adversely affects our network or the Service available to our
other customers. We reserve the right to, without notice, limit, suspend or terminate your Service for any other
operational or governmental reason. In addition to permanently terminating your Service, criminal offenses
(i.e., threatening violence, etc.) will be reported to the appropriate legal authorities for prosecution.
Any provision of this Agreement which by its context is intended to apply after termination of the Agreement will
survive termination, including, but not limited to, restrictions on the use of TracFone products and the provisions
governing dispute resolution and requiring arbitration of disputes.
3. AIRTIME VOICE AND TEXT MESSAGING RATES: Feature Phones: TracFone airtime is issued in unit increments.
All calls are charged at a rate of one (1) unit per minute. With some older TRACFONE models, roaming calls (refer
to the Roaming Section of these Terms) are charged at the rate of two (2) units per minute. There is no additional
charge for nationwide long distance or for international long distance to countries designated at tracfone.com.
The rate to send or receive a text message varies by TRACFONE model and is disclosed on your TRACFONE
package. For most feature phones, the rate to send or open a text message is 0.3 units.
Smartphones: Smartphones have separate buckets of units for voice calls, text messaging and data usage
and have the triple minute feature. For example, a 60 minute Pay As You Go TracFone card redeemed on a
Smartphone will provide 180 minutes for voice, 180 text messages and 180 MB of data. Voice calls are charged
at the rate of one (1) unit per minute. Text messages are charged at the rate of one (1) unit per text. Data is
charged based on actual usage.
TracFone does not generally participate in Premium SMS services or campaigns. Premium SMS refers to activities
that usually involve sending a text message to a designated “short code” or buying or attempting to buy SMS
services from anyone other than TracFone. Premium SMS campaigns include activities such as casting a vote,
expressing your opinion, playing a game, subscribing to a service, or interactive television programs. You should
not attempt to participate in Premium SMS campaigns, unless it is a TracFone authorized campaign. Any text
message you send to a “short code” will in all likelihood not go through. Any charges you may incur as a result
of any attempts to participate in Premium PSMS services or campaigns (not authorized by TracFone), whether
you incur charges as deductions from your TRACFONE handset or from your credit card, are not refundable.
AIRTIME USAGE: Airtime minutes will be deducted for all time during which your Service is connected to, or
using, the wireless system of any Carrier. Use of a wireless system typically begins when you press the “send”,
“call” or other button to initiate or answer a call and does not end until you press the “end” button or the call
is otherwise terminated. Airtime minutes are deducted for all incoming and outgoing calls, including calls to
toll free numbers, 411, 611, Customer Care, simultaneous calls (airtime minutes will be deducted for each call
separately) and calls to access your voice mail. Airtime minutes are not deducted for calls to 911. For outbound
calls, you may be charged airtime for incomplete and/or busy-no answer calls. Airtime minutes are deducted in
full unit increments; partial minutes are rounded up to the next minute. Airtime minutes will also be deducted
for use of other services such as text messaging and accessing the TracFone Mobile Web (“WAP”). Airtime
minutes are deducted for all text messages sent and incoming text messages which are opened. No credit is
given for dropped calls.
4. ADDING AIRTIME: Your Service will only operate when you have airtime units and service days available. Add
airtime to a TRACFONE by entering the PIN number from a TracFone Prepaid Wireless Airtime card (“Airtime
Card”) or retailer cash register receipt at the Redeem Airtime or Add Airtime menu. You can also add airtime to a
TRACFONE and/or TracFone BYOP through the TracFone website at tracfone.com or by calling 1-800-867-7183.
AIRTIME ON DEMAND: Airtime On Demand is available on certain TRACFONE handsets. Airtime On Demand
allows you to buy Airtime directly from your TRACFONE by registering your phone and credit card at tracfone.
com. Airtime on Demand purchases are governed by these Terms.
AIRTIME CARDS: TracFone Airtime Cards are available in various denominations of minutes and service days.
For each Airtime card you purchase and add to your TRACFONE or BYOP feature phone, you will receive the
number of minutes and service days indicated on the card. For Smartphones, you will receive triple the number
of minutes indicated on the card for voice, text messages and data (for example, with a 60 minute card, a
Smartphone will receive 180 minutes of voice, 180 text messages and 180 MB of data). The service days will
run from the day you add the Airtime card. Each additional card you add will further extend the “Service End
Date” by the number of days specified without limitation. The “Service End Date” is the last day of your service
period. Airtime minutes added to your TRACFONE or BYOP do not expire with active service and usage within a
period of twelve (12) consecutive months.
AIRTIME VALUE PLANS: Available TracFone Value Plans are described on TracFone’s website at tracfone.com.
You may enroll in a Value Plan by registering your TRACFONE and credit card at tracfone.com. All TracFone
Value Plans are governed by these Terms and the applicable Value Plan’s Terms and Conditions which are
also available at tracfone.com. TracFone may modify its Value Plan offerings at any time. In the event of any
modification that increases the charges associated with your Value Plan, you will receive 30 days notice prior to
being charged the new rate. Value Plans may not be combined with any other discount or promotion.
DOUBLE AND TRIPLE MINUTES FOR LIFE: Some TRACFONES and Airtime Cards include a Double or Triple
Minutes for Life feature. All smartphones (including TRACFONE branded products and BYOP phones) include the
Triple Minutes for Life feature. Any minutes included with a Double or Triple Minute Airtime Card will not double or
triple. The Double or Triple Minutes feature applies to the life of a single TRACFONE or BYOP. The Double or Triple
minutes feature is not transferable even if Your phone is damaged, lost or stolen. Only purchased minutes that are
redeemed after the redemption of a Double or Triple Minute card will double or triple. Promotional, bonus and other
non-purchased airtime minutes will not double or triple. You may not add a Double or Triple Minute card to a
TRACFONE that already has a Double or Triple minute feature or card. Doing so will not result in any additional
doubling or tripling of purchased airtime. Double and Triple Minute Cards and phones that include the Double
or Triple Minute feature will not double or triple the value of Data Cards. A Smartphone with a Double or Triple
Minute feature will double or triple the amount of voice, text and data associated with each card (for example,
a 60 minute card redeemed on a Smartphone with the triple minute feature will receive 180 minutes for voice,
180 text messages and 180 MB of data).
SAFELINK CUSTOMERS PLEASE NOTE: If you are a SafeLink Customer on Plan Option 1 or 2, TracFone
Airtime minutes added to your SAFELINK phone do not expire with active service and Usage (as defined in the
SafeLink Terms and Conditions) during a consecutive sixty (60) day period. If you are a SafeLink customer
enrolled in plan option 3, all of your unused minutes expire at the end of each month upon your receipt
of your free 250 monthly minutes unless you have purchased and added a TracFone airtime card to your
phone. You may carry over unused airtime minutes on the SafeLink 250 Minute Plan for up to 3 consecutive
months. By purchasing and adding a TracFone airtime card before the 25th of the month, your unused airtime
minutes (including your free monthly allotment and any additional TracFone Airtime cards) will carry over for 3
consecutive months from the date of your last TracFone Airtime Card redemption. If you purchase and redeem a
TracFone Airtime Card on or after the 26th day of any month, your airtime balance will be reset and not be carried
over to the next month. The minutes you purchased will be carried over together with your next three allotments