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Alcatel A10 Technical manual

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ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
Cocktail
A10
4301
onetouch 995
onetouch 996
onetouch 995A
onetouch 995S
Note: this manual is non-contractual and TCT can modify it without prior notice the characteristics
of described equipments.
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 1/37
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
1.7 2012-07-24 Remove tool “AOSP” instruction and
replace it tool “SUGAR” Fisherman Ella Huzhili
1.6 2012-07-04
Updated SPL for onetouch 996 and
onetouch 996 NFC function trouble
shooting Fisherman Ella Huzhili
Rev. Date Modification description Prepared By Checked By Approved By
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 2/37
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
1. Level2 repair process
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 4/37
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
2. Warranty Check and Visual Inspection
2.1. Warranty confirmation of L1:
1) IMEI label check:
a) The IMEI number must be the same with the one on the IMEI label. If not, it’s out of warranty
policy
b) IMEI label should not be
Removed
Scratched
Unreadable
Un-approved or un-provided by Alcatel.
2) Humidity sticker: Liquid detection on humidity sticker.
2.2. Visual mechanical check
1) Corrosion
Corrosion on the USB connector, SIM connector, and other metal surface
2) Hole (diameter > 1mm)
Holes on any surface, including the front casing, furnished frame, battery cover, touch Lens,
keypad…
3) Bump
Bumps (diameter > 1mm) on any surface, including front casing, decorate frame, battery
cover, touch Lens, keypad, etc.
4) Scratch
Scratches (length > 3mm) on any surface, including the front casing, decorate frame, battery
cover, touch Lens, keypad, etc.
5) Distortion
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 5/37
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 6/37
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Bend, twisted or crushed on the h/s, cover/casing or connectors, etc.
6) Broken
Touch broken, casing/cover broken, etc.
7) Dropped
Keypad torn, touch lens, connectors dropped, etc.
8) Gap
External physical damage relating to abnormal use, like front case and frame opened
9) Others
Damage caused by disassembly ,wrong part assembly, lost of components
Use in abnormal environment like high temperature cause plastic melts
3. Pretest
1) Check that the SIM card is set correctly.
2) Insert the battery.
3) Power on the cell phone.
4) If the cell phone can not power on, visually check the condition of the battery connector. Replace it if
necessary. ( refer to paragraph 2.4 for battery test).
5) If the cell phone asks to input NCK code, which means it is SIM locked, and can only be worked with
dedicated SIM card. Use the correct SIM card.
6) Enter the phone code if necessary.
7) If power on, test step by step with the auto test code:
8) Press *#2886# in dial screen and select “AUTO” or “MANU” to start testing
if one of the test item failed, it will retest from the first one
Traceability test
i. Screen will display PT1:1-00-255; PT2:0-FF-??? ; BW:0-FF-??? ; MMI:0 ; FT1:0-FF-???
ii. Select “Pass” to continue.
LCD test.
i. Screen will display Red/Green/Blue three color bars.
ii. Select “Pass” to continue.
iii. Screen will turn black.
iv. Select “Pass” to continue.
v. Screen will display with gray bars ,the back light become week from bottom to top.
vi. Select “Pass” to continue.
vii. Screen will display white backlight.
viii. Select “Pass” to continue.
Battery temperature test.
i. Screen display OK and the temperature.
ii. Select “Pass” to continue.
Keypad test.
ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 7/37
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
i. Press hard (Vol up & Vol down) or touch icon (Menu&Home&Search&Back), the icon on the
screen will disappear.
ii. Select “Pass” to continue.
LCD backlight test.
i. LCD backlight will flash with three times.
ii. Select “Pass” to continue.
Key backlight test.
i. Touch key backlight will flash with three times.
ii. Select “Pass” to continue
Vibrator test.
i. Vibrator with vibrating.
ii. Select “Pass” to continue after vibrating stopped.
Front camera test.
i. Scenery capture by front camera will display on the screen.
ii. Select “Pass” to continue
Main camera test
i. Scenery capture by main camera will display on the screen.
ii. Select “Pass” to continue
Receiver test.
i. Screen will display “Receiver discrete test” and handset will sound di-di-di-di.
ii. Select “Pass” to continue
Speaker test.
i. Melody can be heard.
ii. Select “Pass” to continue.
Mic-Receiver loop test.
i. Loop sound can be heard
ii. Select “Pass” to continue.
SIM card test.
i. Insert SIM card, it can be detected by handset.
ii. Select “Pass” to continue.
Memory card test
i. When test pass, screen will display SD test OK.
ii. Select “Pass” to continue.
USB test
i. Plug and remove the USB cable according to prompt. Handset will display OK.
ii. Select “Pass” to continue.
Headset test
i. Plug headset when handset prompts and screen will display “OK”.
ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 8/37
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
ii. Melody can be heard on left earphone when screen displays “Headset left discrete test”
iii. Select “Pass” to continue.
iv. Melody can be heard on right earphone when screen displays “Headset right discrete test”
v. Select “Pass” to continue.
vi. Screen will display “Headset Mic loop”.
vii. After heard the loop sound , select “Pass” to continue.
viii. Screen will prompt remove the headset. When headset removed screen will display “OK”.
FM radio test.
i. Plug in the headset when handset prompts.
ii. Radio can be heard.
iii. Remove it when screen prompts “Please remove the headset”.
iv. Screen will display “OK”.
v. Select “Pass” to continue.
Bluetooth test.
i. Handset will detect the access point and display “OK” and MAC address.
ii. Select “Pass” to continue
WIFI test.
i. Handset will detect the WIFI network and display “OK” and WIFI information.
ii. Select “Pass” to continue.
G-sensor test.
i. Screen will display “put the handset face up and towards up”, follow this prompt screen will
display left arrow, right arrow and down arrow.
ii. Select “Pass” to continue.
Compass test.
i. Screen will display compass and arrow always point north.
ii. Select “Pass” to continue.
Light-sensor test.
i. Handset will detect the ambient light. The lightness data will change when put something
close to the sensor on the left top corner.
ii. Select “Pass” to continue.
Proximity-sensor test.
i. Follow handset prompt to shadow the sensor on the left top corner from far to near and from
near to far, the relevant data will change that displayed on the screen.
ii. Select “Pass” to continue.
GPS test.
i. Satellite will be detected if subscribe the service.
ii. Select “Pass” to continue.
HDMI test.
i. Screen will display “HDMI service on”
ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
ii. Select “Pass” to continue
Camera LED test.
i. The LED beside the main camera will turn on.
ii. Select “Pass” to continue.
Call test.
i. Handset will display dialing interface.
ii. Select “Pass” to continue
Network settings test.
i. Screen will display Mobile network settings
4. Online software update
It is authorized to download software in level1 repair center for the handset which needs to update.
The “SUGAR QCT_SP Vx.x.x” is an application that supports this activity. Handset Software can be
downloaded from TS website https://css.tclmobile.cn/
4.1. Equipments
A handset with full charged battery.
<SUGAR QCT_SP V.x.x.x >
<Cocktail_Driver_2012_03_29>
PC with windows system.
End user USB cable.
4.2. Handset driver installation
1) How to download the driver. Login “CocktailÆtools for android”Æ”Driver” at CSS web.
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 9/37
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ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
Step 2: Separate the decorate frame.
Step3: Disconnect connector and button
&
Step4: Remove PCBA
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 20/37
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ByNCKTeam
L2 Repair Document TCTMobile Limited
Rev. Page
Step 5: Remove speaker1
Step 6: Remove speaker1 metal mask
Step 7:Separate LCD.
Step 8: Remove main camera.
1.7 onetouch 995/995A/995S/996 & 4301/A10 Level 2 Repair Document 21/37
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