Alcatel OmniPCX Office User manual

ARCHITECTS OF AN INTERNET WORLD
Analogue terminal
Alcatel OmniPCX Office

2
How to use this guide ?
2
How
All default or customized function codes are given in the table of codes in the
appended sheet.
•Keypad •Other symbols used
Numeric keypad. Alternative to action
sequence.
Specific key on numeric
keypad. Important informations
This guide describes the utilisation of Q23 DTMF terminals.
If you have a decimal telephone, dial the indicated code
directly, ignoring the R indication.
Analog telephones with decimal dialling :
To confirm a selection, press 9 (even if the voice guide
proposes # ).
OR

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Contents
3
Toc
1. Using your telephone . . . . . . . . . . . . . . . . . . . . p.4
Making an outside call. Making an internal call. Requesting
automatic callback if internal number is busy. Cancelling an
automatic callback.
2. During your communication . . . . . . . . . . . . . . p.6
Making a second call. Releasing the second call. Receiving a
second call. Transferring a call. Switching between calls (broker
call). Three-way conference (conference).
3. Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
Picking up a call. Answering a general bell. Send a voice message
copy. Sending a recorded message to a number / a distribution
list.
4. Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
Diverting calls. When you return, consult recorded messages.
When you return, cancel all diversions. Activate/disable the
personal assistant.
5. Your telephone fits your needs . . . . . . . . . . . . p.13
Initializing your voice mailbox. Customising your voice greeting.
Personal assistant : reaching you with one number only.
Modifying your personal code. Helping the operator station
answer calls.

4
Using your telephone
1
4
Other
1.1 Making an outside call
•Direct N°:
•System short N°:
1.2 Making an internal call
dial 9 dial n°required
short number
000 to 999
extension n°operator
OR

5
1
Using your telephone
5
1.3 Requesting automatic callback if internal number is
busy
1.4 Cancelling an automatic callback
number busy
key “R” on your
terminal

6
During your communication
2
6
Other
2.1 Making a second call
Making a second call while a first call is in progress:
•Internal:
•Outside:
2.2 Releasing the second call
2.3 Receiving a second call
During a conversation, you hear a beep
Consulting the call:
key “R” on
your
terminal
extension n°
outside call n°
key “R” on
your
terminal
beep
key “R” on your
terminal

7
2
During your communication
7
2.4 Transferring a call
•During a conversation:
2.5 Switching between calls (broker call)
While in conversation, a second call is on hold:
2.6 Three-way conference (conference)
While in conversation, a second call is on hold:
key “R” on
your
terminal
n°of extension
receiving transfer
key “R” on
your
terminal
key “R” on
your
terminal

8
Sharing
3
8
Other
3.1 Picking up a call
•From another telephone that is ringing:
•From a telephone in your pick-up group:
3.2 Answering a general bell
To answer outside calls to the operator if the operator is absent:
No. of the
telephone that is
ringing
general bell

9
3
Sharing
9
3.3 Send a voice message copy
3.4 Sending a recorded message to a number / a
distribution list
personal code
select message to copy copy message Number to be
called
apply add a
correspond
ent
record a
comment
send message
OR
OR OR
personal code
correspondent’s no.
or list no.
apply
record
message
end of recording apply

10
Keep in touch
4
10
Other
If you do nothing, Alcatel OmniPCX Office diverts calls to your voice mailbox.
4.1 Diverting calls
•Immediately to another to another number:
•To a voice mailbox:
•When your line is busy:
•Do not disturb:
internal
telephone
No.
external No.
recorded
message No.
internal
telephone
No.
OR

11
4
Keep in touch
11
4.2 When you return, consult recorded messages
The light indicates that messages have been received.
display number of new
messages
personal
code
listen to
message
previous message next message call sender of
message
replay message erase message
OR

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4
12
4.3 When you return, cancel all diversions
4.4 Activate/disable the personal assistant
personal assistant
to activate
personal assistant
to deactivate
personal assistant
apply
OR

13
Your telephone fits your needs
5
13
Other
5.1 Initializing your voice mailbox
5.2 Customising your voice greeting
You can replace the greeting message by a personal message.
When you lift the receiver, the voice guide asks
you to initialize your voice message service
enter your personal code then record your name according to voice
guide instructions
voice message
service
record voice
greeting
end of recording apply

14
5
14
5.3 Personal assistant : reaching you with one number
only
personal assistant
select type of
diversion
dial number of a
colleague or your
secretary
dial an outside
line number
dial number of
your mobile or
DECT
activate/
deactivate
transfer to
operator

15
Your telephone fits your needs
5
15
Yo
5.4 Modifying your personal code
Your personal code is used to access your voice mailbox and to lock your
telephone.
5.5 Helping the operator station answer calls
•To activate:
•To deactivate:
options personal
code
old code
(6digits).
new code
(6digits)
apply
As long as your voice mailbox has not been initialized,
personal code is 151515.

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how
Copyright © ALCATEL. 2012.Allrights reserved.
Alcatel Business Systems, in keeping with its policy of constant product
improvement for the customer, reserves the right to modify product
specifications without prior notice.
ALCATEL - 32, avenue Kléber, F-92707 Colombes Cedex
R.C. Paris 602 033 185
3EH 21008 BSAA Ed.02