Alcatel Omni Office/OXO Connect 4028 Instruction manual

Q UI CK U S E R G U I DE
Alcatel Omni Office/OXO Connect
4028 | 4029
Issue 1
To park an external call, dial 12 or scroll down and press PARK in
the screen. When the park is successful, the screen will show
‘Parking Accepted’ and you can replace the receiver.
To retrieve a parked call, lift the receiver and dial 12 plus the
extension number that the call was parked on.
Whilst on a call, dial a 3rd party. The 1st party will go on hold.
When they answer the phone and you’ve announced the confer-
ence, press CONFERENCE in the screen to join all parties together
To exit the conference call, press CONFERENCE in the screen then
press TRANSFER in the screen. You will exit the conference and
leave the other two parties talking. Alternatively, you can replace
the receiver to end the conference altogether.
To broadcast a message through selected phones, dial the broad-
cast group number (41-48), and then make your announcement.
Hang up when you are finished.
Broadcasts will only be heard if the phone is not in use and if it
has a speaker function.
To pick up a call ringing on a specific extension, lift the receiver,
dial 13, and then the extension number in question.
To pick up a call in your group, lift the receiver and dial 14. Al-
ternatively you can press the PICK UP key. You will automatically
be connected with the longest ringing call.
When on a call, scroll down and press MF CODE in the screen.
To view a missed call, press the Voicemail Notification key which
will be flashing red.
Your screen will tell you how many voice mail and text mail mes-
sages you have. Press the down arrow, press READ TEXT in the
screen, and the display will read ‘Calls not answered’. Press OK,
then either press CALL or CLEAR in the screen.
Basic Call Handling
Make an internal call: Dial extension number or press the button
next to the name of the person you want to call.
Make an external call: Dial the number you require, remember-
ing to enter ’9’ first.
Dial by name: To search for someone in your directory, use your
QWERTY keypad and press NAME in the display. The display will
show you the names available. Press the right arrow to search
and OK to dial
Receive a call: Lift receiver or press the loudspeaker button to
answer hands free.
Hold a call: Press the HOLD key in the screen of the handset. To
return to the call, press the white key next to the musical note
in the screen.
Announced: Dial number, announce caller and replace receiver
or press the ‘Transfer’ key.
Blind: Dial number, and replace receiver or press the Transfer
key before the 3rd party picks up their phone.
Transfer into a mailbox: Whilst on a call, dial * and then the
extension number. Replace the receiver straight away.
If the extension is busy or no one picks up the call, press the
release key and then the musical note key to reconnect with the
original caller.
To redial the last number, press the redial key. This will only
work for external numbers.
Redial list: Press and hold the redial key and scroll through the
list using the arrow keys. When you’ve located the number you
wish to call, press OK.
If you are trying to speak to someone via their extension number
and they are busy, the screen will show ‘Wait’. Press CALL BACK
in the screen and when they are free you will be notified.
To cancel a call back, press #.
Transfer A Call
Retrieve A Call (if transfer is not successful)
Redial
Parking
3-Way Conference Call
Tannoy
Pick Up
Touch Tone Dialling
Missed Calls
Call Back

To forward your calls/set up a divert, press the forward key in the
top right hand corner of the screen. Select the type of forward
required by using the on-screen options, followed by the destina-
tion number to receive your calls.
When a forward has been set, the forward arrow will spin around
continuously.
To cancel a forward, press the forward key and select CANCEL
FORWARD.
From the PERS tab, press the information key. Select a spare key
and select NAME. Enter the name via the QWERTY keypad and then
press OK. Press NUMBER to enter the destination, then OK to store.
Call Forwarding
Speed Dials
Voicemail Notification Key
Release Key
Mute Key (automatic answer for headsets)
Menu Scroll Keys and Confirmation Key
Redial Key
Hands Free/Loudspeaker Key
Information (help) Key
Volume Down/Decrease Contrast
Volume Up/Increase Contrast
Directory Key
Back Key
Support Desk: 01392330033
[e-mail]
Customer Service: 01392315315
[e-mail]
Handset Keys
Notes
Additional guides are available at
www.swcomms.co.uk/resource-centre/user-
guides-and-manuals