Alcatel OmniPCX Enterprise User manual

Alcatel OmniPCX Enterprise

1
User gguide
First REFLEXES Alcatel OOmniPCX EEnterprise
Your First REFLEXES terminal provides simple and quick access to all the services
and functions offered by your Alcatel OmniPCX Enterprise system.
This User guide gives:
•a full description of your terminal,
•an alphabetic index of services and functions available,
• a step-by-step guide explaining how to use the services and functions, in
three sections:
• Your calls
• For your convenience
• While you are away
Your First REFLEXES terminal and your Alcatel OmniPCX Enterprise system will
provide everything you need from a telephone system.
Note: The availability of some of the functions described in this guide may depend on your system
version or configuration. If in doubt, consult your system manager.
Name: .............................................. Tel. No.: ....................................
Fax No.: ............................................ GSM No.:...................................
e-mail address: .................................. DECT No.:...................................

2
Symbols uused iintthe ddocumentation
The action «Press» is represented by
Fixed keys are represented by
All preset or customized function codes are fully explained in the code table included
with this documentation.

3
DDEESSCCRRIIPPTTIIOONNOOFFTTEERRMMIINNAALL

4
Programmable kkeys
Fixed function keys are:
: cancel an enquiry call
: access the various mail services
: automatically redial the last number dialled
: reduce ringer or receiver volume
: switch from one correspondent to another
: forward your calls to another terminal
: activate ringer
: increase ringer or receiver volume
Fixing tthe llabel oontthe tterminal
A printed label is supplied with the terminal. This should be fixed next to the
programmable keys.
+
_
The green LED indicates that messages have been
received.
_+
Your terminal has eight fixed kkeys. Some of these can
be reprogrammed by your installation technician to
suit your own preferences.
1
3
2
4
!Insert flat «blade» into the slot.
"Raise the cover.
#Slide the printed label into position.
$Replace the cover.

5
IINNDDEEXX
A
Adjusting your receiver volume during a call....................................................24
Appointment reminder (programming an appointment reminder)..........................22
Associate number
Associate (calling an your secretary or colleague)........................................11
Associate number (changing the)................................................................25
Forwarding calls to an associate number ....................................................29
B
Being called back automatically by an internal correspondent who is busy..........14
Broker calls (switching from one caller to another).............................................13
C
Calling a second person during a conversation................................................10
Calling an associate (your secretary or colleague)............................................11
Calling an external "private" number .............................................................26
Calling back the last internal caller whose call went unanswered........................33
Camping on (an internal correspondent who is busy)........................................15
Code (programming your personal code)........................................................22
Conference
programmed...........................................................................................15
mastered ................................................................................................17
three-way...............................................................................................14
Customer account code (allocating calls to customer account codes)....................26

6
D
Directory
Calling from your personal directory...........................................................13
Programming your personal directory .........................................................22
"Do not disturb"..........................................................................................25
F
Forwarding
Cancelling forwarding ..............................................................................31
Forwarding calls to a recorded message ....................................................31
Forwarding calls to an associate number ....................................................29
Forwarding calls to another number ...........................................................29
Forwarding calls to another number when you are away
(forward on no reply)...............................................................................29
Forwarding calls to another number when your line is busy or you are away
(forward on busy or no reply) ...................................................................30
Forwarding calls when you are busy..........................................................25
Forwarding your calls, from a different terminal ...........................................30
Forwarding your calls to your pager..........................................................33
H
Hold (putting your caller on hold)...................................................................12
Hunt groups
Hunt group .............................................................................................18
Temporarily leaving your hunt group..........................................................18

7
I
Intrusion (into an internal conversation) ............................................................18
ISDN (calling an ISDN correspondent).............................................................19
M
Making an external call................................................................................10
Making an internal call.................................................................................10
Malicious (reporting malicious calls) ................................................................26
Message
Consulting "call-me" messages..................................................................32
Consulting recorded messages...................................................................32
Message service
Forwarding calls to a recorded message ....................................................31
O
Operator
Calling the operator .................................................................................10
P
Padlocking your terminal...............................................................................32
Pager
Forwarding your calls to your pager..........................................................33
Replying when your pager sounds .............................................................33
Parking (an external caller)............................................................................14
Picking up a call on another terminal..............................................................13
Picking up a lost call ....................................................................................13

8
Programming your personal code...................................................................22
Putting on hold
Hold (putting your caller on hold)...............................................................12
Parking (an external caller)........................................................................14
R
Receiving a call
Receiving a second call during a conversation.............................................11
Redialling the last number dialled...................................................................22
Reporting malicious calls ...............................................................................26
Ringer
Adjusting the ringer (tune and volume)........................................................24
Answering a night service bell...................................................................15
S
Switching from one caller to another (broker calls)............................................13
T
Transferring a call........................................................................................12

9
C A L L S
Y
YO OU UR R
C
CA AL LL LS S

10
Making aaneexternal ccall
Lift the receiver. Press the number (9 for example) programmed for an outside line,
followed by the number required.
Note: 9 is the default code for getting an outside line.
Making aaniinternal ccall
Lift the receiver. Dial the number you require or use your personal directory. (See
page 22 for how to programme the directory).
Calling tthe ooperator
Lift the receiver. Press the number 0 (for example).
Note: 0 is the default code for the "Attendant ccall" function.
Calling aassecond pperson dduring aacconversation
During a conversation with either an internal or an external caller, you can ring a
second person. Simply dial the number. You will then be put through to the second
correspondent, and the first one will automatically be put on hold.
To cancel the second call and return to the first,
If you press the wrong button, hang up.
Your phone will ring and you will be put through to your first caller.

11
C A L L S
Calling aanaassociate ((your ssecretary oorccolleague)
Each terminal may have another line linked with it (an associate) (see "Changing
the aassociate nnumber").
To call the associate number quickly, dial the code for the "Associate ccall" function.
Receiving aassecond ccall dduring aacconversation
If you are on the phone and a second person is trying to ring you, you will hear
a beep.
If you want to answer it, dial the code for the "Consult ccall oonhhold" function.
If you want to return to the first caller:
If you hang up without taking the second call, it will automatically begin to ring
again.
Note: You can prevent calls from being placed on hold when your line is busy. Dial the code
for the function "Camp oonccontrol ““.
An outside call will be directed to the operator.
To cancel this restriction, use the same code.
The function remains valid until the next selection.

12
Transferring aaccall
If you are in the middle of a conversation, and you want to transfer your caller to
another terminal:
Dial the number of the other terminal direct. Your caller will automatically be
placed on hold.
Hang up the receiver.
You can either transfer the call immediately, or wait to see if the other line answers.
Note: It is not usually possible to transfer calls between two outside lines - this will depend
on your national telephone system.
Putting yyour ccaller oonhhold
If you are in conversation with an internal or external caller, you may want to put
him on hold for a few moments.
The first line is automatically placed on hold.
Your caller will hear a "Waiting" tone.
To return to this caller,
If you do not recover the call within a few seconds, your telephone will ring
automatically.

13
C A L L S
Switching ffrom oone ccaller ttoaanother ((broker ccalls)
If you are in conversation with one caller and have another one on hold, you can
switch back and forth between them.
Picking uupaaccall oonaanother tterminal
Dial the code for the "Direct ccall ppickup" function and then dial the number of the
extension which is ringing.
If yyou bbelong ttoaappickup ggroup,
From your terminal, you can pick up a call on any terminal in the pickup group.
Dial the code for the "Group ccall ppickup" function.
Calling ffrom yyour ppersonal ddirectory
Dial the code for the "Call ffrom ppersonal ddirectory" function, then press the key on
the keypad where you have programmed the number.
See page 22 for how to programme numbers.
Picking uupaallost ccall
If you should hang up while someone is on hold, your phone will ring. To retrieve
the call, pick up the receiver.

14
Talking wwith ttwo oother ppeople, iinternal aand/or eexternal, aattthe ssame ttime
(conference ccall)
Suppose that you are talking to one person, with a second one on hold. If you
want to talk to them both at the same time:
Dial the code for the "3 pparty cconference ccall" function.
To cancel the conference, repeat the same procedure.
You will then be left speaking to the first caller, and the second call will be cut off.
Note: During a conference, if you hang up the other two speakers will be left talking to each
other (if they are both external lines, this will depend on your national telephone system).
Parking aaccaller
You can park a caller - i.e. put him on hold to take the call on a different terminal.
During the call, dial the code for the "Park ccall/retrieve" function and then dial the
number of the terminal you wish to divert to.
To recover the call on the terminal to which you diverted it, dial the code for the
"Park ccall/retrieve" function.
Note: If the call is external, and if it is parked for more than a set period of time, it is
automatically returned to the operator.
Being ccalled bback aautomatically bbyaaniinternal ccorrespondent wwho iisbbusy
If you call an internal terminal, and all the lines are busy, you will hear an engaged
tone.

15
C A L L S
You will then have the option for them to automatically call you back when their
line is free.
Dial the code for the "Call bback rrequest" function. Replace the receiver.
To cancel the request, dial the number a second time, and then hang up.
Camping oonaaniinternal ccorrespondent wwho iisbbusy
If you call an internal terminal, and all the lines are busy, you will hear an engaged
tone. To "camp on", dial the code for the "Camp oon" function.
As soon as the line is free your call will be put through immediately.
Answering aannight sservice bbell
When the operator is away, all internal or external calls to the attendant may be
offered generally to all extensions.
To answer, dial the code for the "Night sservice aanswering" function.
Entering aapprogrammed cconference
At a prearranged time, you can join in a telephone conference of up to 29 people
including yourself, both internal and external.
A confidential access code will have been defined in advance by the participants.
The number of digits in this code will be decided by your administration controller.

16
Dial the code for the "Meet mmecconference" function (*), followed by the
confidential access code.
If you are the first to join the conference you will hear a waiting tone. If not, you
will join the conference.
Simply hang up to leave the conference.
If there is no more room in the conference, you will hear the busy tone.
Introducing aaccaller iinto tthe pprogrammed cconference
You can introduce an internal or external caller to the conference by using the call
transfer facility.
You are on line to a caller.
Dial the code for the "Meet mmecconference" function (*), then dial the confidential
code for the conference.
Your caller will automatically be put on hold and then transferred to the conference
when you hang up.
(*) in the case of a network conference, dial the number of the node on which the conference
is being held before dialling the secret access code.

17
C A L L S
Mastered cconference
Depending on the configuration of your system, this function enables up to 29
participants to be interconnected, either:
•by holding an automatic inclusion conference,
•by broadcasting a spoken or pre-recorded message over the correspondents'
loudspeakers (announcement).
The conference is established by one user, the conference master, who is the only
person who can call the participants in predefined lists.
For further information on this function, contact your system supervisor.
Calling aannumber ffrom tthe ssystem ddirectory
Your telephone set has access to a system directory of external numbers, using short
codes.
Simply dial the short code.

18
Intrusion iinto aaniinternal cconversation
If you ring an internal number and find it busy, you may be able to intrude in the
conversation. This only applies if you have authority to do so, and if that set is not
"protected".
Dial the code for the "Intrusion" function. A beep will announce that you have cut
in. If one of the three participants hangs up, the other two remain in contact.
Intrusion pprotection
Dial the code for the "Protection aagainst bbeeps" function. Then call your
correspondent. This protection ceases to apply once you hang up.
Hunt ggroups
Some terminals may be grouped together into a hunt group.
You can call any of the terminals in the goup by dialling the number of the group.
Note: You can always call a specific terminal by dialling its individual number rather than
the group number.
Temporarily lleaving yyour hhunt ggroup
Dial the code for the "Set ggroup eexit" function.
Note: You will still carry on receiving all calls addressed to you specifically. To return to the
group, dial the code for the "Set ggroup eentry" function.