Alcatel omnipcx enterprise Advanced REFLEXES User manual

Alcatel OmniPCX Enterprise

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User gguide
Alcatel OOmniPCX EEnterprise AAdvanced REFLEXES
Your Advanced REFLEXES terminal provides simple and quick access to all the
services and functions offered by your Alcatel OmniPCX Enterprise system.
This User guide gives:
•a full description of your terminal,
•an alphabetic index of services and functions available,
•a step-by-step guide explaining how to use the services and functions, in
three sections:
• Your calls
• For your convenience
• While you are away
Your Advanced REFLEXES terminal and your Alcatel OmniPCX Enterprise system
will provide everything you need from a telephone system.
Note: The availability of some of the functions described in this guide may depend on your system
version or configuration. If in doubt, consult your system manager.
Name: .............................................. Tel. No.: ....................................
Fax No.: ............................................ GSM No.:...................................
e-mail address: .................................. DECT No.:...................................

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Symbols uused iintthe ddocumentation
The action "Press" is represented by
Display keys are represented by
User-programmed or fixed (preprogrammed) keys are represented by
All preset or customized function codes are fully explained in the code table included
with this documentation.
Key programming, to customize your own terminal, is described on page 46.
Key programming functions are presented in groups, on pages 47 to 50.
Displ

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System iinformation
Depending on the software release installed on your system (R2 or ≥R3), some of the
preprogrammed keys on your terminal are different. These keys are described in the
"Description oofTTerminal" chapter, in the paragraph "Programmable kkeys aand iicons".
Also, depending on your system configuration and irrespective of the software release
installed, your terminal can be single- line (you have no line keys) or multi-line (you
have at least two line keys).
On a multi-line terminal, the enquiry call function can be configured in one of two
modes: - single- line (or PABX) mode,
- multi-line (or key system) mode.
This difference notably implies different activation of the enquiry call, broker call and
transfer functions, depending on the selected mode.
Note: For further information concerning your system configuration, consult your system manager.

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DDEESSCCRRIIPPTTIIOONNOOFFTTEERRMMIINNAALL
i

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Display, ddisplay kkeys aand nnavigator
Display: comprises two lines and several pages.
- Terminal idle:
1st line: information on the status of the terminal; date, time.
2nd line (and also first line for the next four pages): correspondents or functions that
you can programme yourself.
- During a call:
1st line: information about your correspondent and the current conversation
2nd line: functions accessible at the moment.
Navigator: for transition between
display pages or between display
lines.
Display kkeys: to access
the functions proposed by
the display.
The green
LED indicates
that messages
have been
received.

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Navigation pprinciple
The navigator is used to scan pages of the directory or functions available, and to
select the display line, which will define the function of the corresponding display key.
If you select the upper line, two indicators will flash to indicate that the line is temporarily
active.
If you press a display key, or after a few seconds delay, the lower line automatically
becomes active again.
Note: DDependiing oonyyour ssystem cconfiiguratiion, nnaviigator uutiiliisatiion mmay bbelliimiited tto
the kkeys ccorrespondiing ttotthe uupper aand llower lliines.
David
Paul Francois Guy Jacques Julien Marie Paul Luc Fred
Upper line
Lower line
Previous
page
Next
page
Corresponding
display key
Active line indicators

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Programmable kkeys aand iicons
Depending on the software release installed on your terminal, you have 4 or 5
preprogrammed keys and 19 or 20 keys wwhich ccan bbepprogrammed by yourself or
by your installation technician:
• to call an internal or external number directly
• to access a function.
Multi-line terminals have at least two line keys.
These keys correspond to call or function icons.
Software release R2 Software release ≥R3
ISDN ISDN
Call icons Function icons
Programmable and
preprogrammed keys

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The following icons are associated with the keys:
CCaallll iiccoonnssFFuunnccttiioonn iiccoonnss
Call being made (flashing). Function active.
Call in progress. Function requiring action
Call on hold. Terminal or line busy
Call on common hold. (supervision).
Preprogrammed keys are:
: temporarily store a number
: access mail services
: automatically redial last number dialled
: consult the list of unanswered ISDN calls or make an ISDN call
:iinntteerrccoomm:: for automatic reply without having to lift the handset
ISDN

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FFiixxiinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall
A printed label is supplied with the terminal. This should be fixed under the
programmable keys.
FFiixxeedd kkeeyyss
The fixed keys correspond to the most frequently used functions.
IInnffoorrmmaattiioonn::
for simple utilisation of the functions
provided by your terminal, to go into
programming mode or to display information
on your terminal.
Insert flat "blade" into the slot (1 slot
for each block of keys).
Raise the cover.
Slide the printed label into position.
Replace the cover.
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AAllpphhaabbeettiicc kkeeyyppaadd
SSeeccrreett::
to isolate you
from your correspondent.
IInntteerrccoomm::your terminal
answers an internal call
automatically, without
your having to lift the
receiver.
EEnndd::to terminate a
call or programming.
LLoouuddssppeeaakkeerr
increase loudspeaker
or receiver volume.
HHaannddss ffrreeee: for
hands-free operation.
reduce loudspeaker
or receiver volume.
The keypad is used for mail service
functions, the "Call by name" function and
for programming.

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IINNDDEEXX
AA
Absence : reading messages left in your absence .......................................... 82
Adjusting receiver volume during a conversation ............................................ 46
Allocating calls to customer account codes .................................................... 62
Associate number
Calling an associate (your secretary or colleague) ....................................... 21
Changing the associate number................................................................. 50
Forwarding calls to an associate number.................................................... 66
BB
Being called back automatically by an internal correspondent who is busy........ 27
CC
Calling a second person during a conversation.............................................. 20
Calling an associate (your secretary or colleague).......................................... 21
Calling an external "private" number ........................................................... 62
Calling an ISDN correspondent.................................................................... 37
Consulting the list of ISDN calls ................................................................. 81
Calling back the last internal caller whose call went unanswered...................... 81
Calling using a programmed key................................................................. 30
Camping on an internal correspondent who is busy........................................ 28
Changing the associate number ................................................................... 50
Code (programming your personal code)...................................................... 48
Conference
Casual conference................................................................................... 25
Entering a programmed conference ........................................................... 31

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Mastered conference................................................................................ 32
Talking with two other people, internal and/or external, at the same time
(conference call)...................................................................................... 24
DD
Directory
Calling a number from the system directory ................................................ 33
Calling from your personal directory .......................................................... 30
Programming your personal directory......................................................... 55
Display (adjust brightness)........................................................................... 49
"Do not disturb"........................................................................................ 58
FF
Finding out the cost of your last external call ................................................. 63
Forwarding
Cancelling forwarding.............................................................................. 72
Forwarding calls to a recorded message.................................................... 72
Forwarding calls to an associate number.................................................... 67
Forwarding calls to another number........................................................... 67
Forwarding calls to another number when your line is busy or you are
away (forward on busy or no reply) ......................................................... 69
Forwarding calls when you are busy ......................................................... 59
Forwarding your calls to another number, when you are away from your desk
(Forward on no reply).............................................................................. 68
Forwarding your calls to your pager ......................................................... 77
Forwarding your calls, from a different terminal........................................... 70
Selective forwarding ................................................................................ 74

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HH
Hands-free (making or taking a call without lifting the receiver) ........................ 46
Hold (putting your caller on hold)................................................................. 24
Hunt groups
Hunt group............................................................................................. 36
Temporarily leaving your hunt group ......................................................... 37
II
Identity
Hiding your caller's identity....................................................................... 61
Hiding your identity ................................................................................. 61
Identifying the terminal you are on............................................................. 61
Intercom (receiving an internal call in intercom mode)...................................... 35
Intrusion into an internal conversation............................................................ 33
LL
Language (choosing a language)................................................................. 54
Loudspeaker
Adjusting loudspeaker volume during a conversation.................................... 46
Calling a correspondent on his loudspeaker................................................ 35
Switching on the loudspeaker during a call................................................. 46
MM
Making an external call.............................................................................. 18
Making an internal call............................................................................... 18
Consulting the list of internal calls............................................................... 82
Making an internal call, using the person's name (Call By Name)..................... 19
Malicious (reporting malicious calls) .............................................................. 60

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Message
Consulting "call-me" messages ................................................................. 75
Consulting recorded messages .................................................................. 75
Leaving a direct voice message................................................................. 41
Leaving a written message for internal callers.............................................. 78
Reading messages left in your absence ...................................................... 80
Message service
Forwarding calls to a recorded message.................................................... 72
Sending a written message to an internal correspondent............................... 39
MLA configuration...................................................................................... 46
OO
Operator
Calling the operator................................................................................. 19
PP
Padlocking your terminal............................................................................. 76
Pager
Forwarding your calls to your pager ......................................................... 77
Replying when your pager sounds............................................................. 78
Parking (an external caller).......................................................................... 26
Picking up a call on another terminal............................................................ 29
Picking up a lost call .................................................................................. 24
Programming
Customizing your terminal......................................................................... 47
Programming a function on the programmable free keys............................... 50
Programming your personal code.............................................................. 48
Programming a function on the programmable free keys ................................. 50
Programming an appointment reminder......................................................... 56

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Putting on hold
Parking an external caller......................................................................... 26
Putting a caller on common hold ............................................................... 37
Putting your caller on hold........................................................................ 24
RR
Receiving a call
Receiving a call ...................................................................................... 21
Receiving calls during a conversation. ........................................................ 22
Redialling the last number dialled................................................................. 47
Reporting malicious calls ............................................................................. 60
Ringer
Adjusting the ringer (tune and volume) ....................................................... 48
Answering a night service bell .................................................................. 28
SS
Saving a number, to call it later................................................................... 59
Secret
Hiding your caller's identity....................................................................... 47
Hiding your identity ................................................................................. 60
Switching from one caller to another (broker calls).......................................... 26
TT
Transferring a call...................................................................................... 23
Twin-set configuration ................................................................................. 62

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CCAALLLLSS
YY
YYOO OOUU UURR RR
CC
CCAA AALL LLLL LLSS SS

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MMaakkiinngg aann eexxtteerrnnaall ccaallll
Lift the receiver or dial the number directly.
For example, press 9, followed by the number you want. The display screen will
show the number you have dialled. The icon relating to the line key will indicate
the status of your call:
Note: 9 is the default code for getting an outside line.
You can consult which code to dial in order to access the function you need or you can use
Guide mode: followed by and ; The display
screen will show the code you are looking for.
MMaakkiinngg aann iinntteerrnnaall ccaallll
Lift the receiver or dial the number you require or press a programmed key. The
display screen will show the name and number of the person you have called, and
the status of his terminal. If there is no reply, you can choose one of the options
indicated on the display screen. These are:
 to send a message to your correspondent's loudspeaker
 to ask him to ring you back
 to send a written message
 to send voice mail*
Voice
Text
CallBk
LS Int
Call
Conslt
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