Alcatel Premium reflexes 4400 User manual

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Your Premium REFLEXES terminal provides simple and quick access to all the
services and functions offered by your Alcatel 4400 system.
This User guide gives:
a full description of your terminal,
an alphabetic index of services and functions available,
 a step-by-step guide explaining how to use the services and functions, in
three sections:
 Your calls
 For your convenience
 While you are away
Your Premium REFLEXES terminal and your Alcatel 4400 system will provide
everything you need from a telephone system.
Note: The availability of some of the functions described in this guide may depend on your system
version or configuration. If in doubt, consult your system manager.
Name: .............................................. Tel. No.: ....................................
Fax No.: ............................................ GSM No.: ...................................
e-mail address: .................................. DECT No.:...................................

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The action Press is represented by
User-programmed or fixed keys are represented by
All preset or customized function codes are fully explained in the code table included
with this documentation.
The programming of keys, to customize your terminal, is described on page 34.
A list of available functions is given on page 36.

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Depending on the software release installed on your system (R2 or R3), some of the
preprogrammed keys on your terminal are different. These keys are described in the
DDeessccrriippttiioonn ooff TTeerrmmiinnaallchapter, in the paragraph PPrrooggrraammmmaabbllee kkeeyyss aanndd iiccoonnss.
Also, depending on your system configuration and irrespective of the software release
installed, your terminal can be single-line (you have no line keys) or multi-line (you have
at least two line keys).
On a multi-line terminal, the enquiry call function can be configured in one of two
modes:Sur un poste multiligne la fonction double-appel peut être configurée suivant le
mode :
- single-line (or PABX) mode,
- multi-line (or key system) mode.
This difference notably implies different activation of the enquiry call, broker call and
transfer functions, depending on the selected mode.
Note: For further information concerning your system configuration, consult your system manager.

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Your terminal has a display which can contain several pages. If there is another page,
the symbol ">" will appear on the right of the display.
To move from page to page, use the and keys.
When your terminal is idle, the display gives you information on the state of the terminal
(forwarding that has been programmed in, for example), or the date and time if nothing
has been programmed in.
During a call, the display gives you information about your correspondent or the current
conversation.
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A printed label is supplied with the terminal. This should be fixed under the
programmable keys.
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2
Insert flat "blade"into the slot (1 slot
for each block of keys).
Raise the cover.
Slide the printed label into position.
Replace the cover.
The green LED
indicates that
messages have
been received.

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Depending on the software release installed on your terminal, in single-line
configuration, the terminal has 5 or 6 preprogrammed keys and 7 or 6 keys which
can be programmed by yourself or by your installation technician:
 to monitor the status of a terminal,
 to call an internal or external number directly,
 to access a function.
In multi-line mode, your terminal has two fewer preprogrammed keys ( and
) but has at least two line keys among the programmable keys.
Software release R2 Software release R3
ISDN
ISDN
Call icons Function icons
Programmable
and
preprogrammed
keys

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The following icons are associated with the keys:
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Call being made (flashing). Function active.
Call in progress. Function requiring action.
Call on hold. Terminal or line busy (supervision).
Call on common hold.
Preprogrammed keys are:
: switch from one correspondent to another (single-line terminal)
: temporarily store a number
: consult the list of unanswered ISDN calls or make an ISDN call
: cancel enquiry call (single-line terminal)
: automatically redial last number dialled
: transfer calls to another terminal
ISDN

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The fixed keys correspond to the most frequently used functions.
EEnndd: to terminate a
call or programming.
MMeessssaaggee: to access
mail services
TTrraannssffeerr: to
transfer a call to
another terminal
(multi-line mode)
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HHaannddss ffrreeee::
for hands-
free operation
increase loudspeaker
volume
reduce loudspeaker
volume

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The keypad is used for the ""CCaallll
bbyy nnaammee""
function.
SSeeccrreett: to isolate you
from your correspondent
i
DDiirreeccttoorryy: to access your
personal directory
IInnffoorrmmaattiioonn: to go into
programming mode or to
display information on your
terminal.

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IINNDDEEXX
AA
Absence
Consulting the list of ISDN calls ................................................................. 52
Consulting recorded messages .................................................................. 50
Adjusting receiver volume during a conversation ............................................ 38
Adjusting the display brightness ................................................................... 39
Allocating calls to customer account codes .................................................... 43
Associate number
Calling an associate (your secretary or colleague) ....................................... 19
Changing the associate number................................................................. 39
Forwarding calls to an associate number.................................................... 46
BB
Being called back automatically by an internal correspondent who is busy........ 25
Broker calls (switching from one caller to another) .......................................... 22
CC
Call By Name ........................................................................................... 32
Calling a second person during a conversation (enquiry call)........................... 19
Calling an associate (your secretary or colleague).......................................... 19
Calling an external "private" number ........................................................... 44
Calling back the last internal caller whose call went unanswered...................... 52
Camping on an internal correspondent who is busy........................................ 25
Changing the associate number ................................................................... 39
Choosing a language................................................................................. 37
Code (programming your personal code)...................................................... 36

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Conference
Entering a programmed conference ........................................................... 26
Talking with two other people, internal and/or external, at the same time
(conference call)...................................................................................... 23
Consulting the list of ISDN calls.................................................................... 52
Consulting the list of internal calls............................................................... 53
Cost (finding out the cost of your last external call) ......................................... 44
DD
Directory
Calling a number from the system directory ................................................ 27
Calling from your personal directory .......................................................... 23
Programming your personal directory......................................................... 35
"Do not disturb"........................................................................................ 41
FF
Forwarding
Cancelling forwarding.............................................................................. 49
Forwarding calls to a recorded message.................................................... 48
Forwarding calls to an associate number.................................................... 46
Forwarding calls to another number........................................................... 46
Forwarding calls to another number when your line is busy or you are away
(forward on busy or no reply)................................................................... 47
Forwarding calls when you are busy. ........................................................ 41
Forwarding your calls to another number, when you are away from your desk
(Forward on no reply).............................................................................. 47
Forwarding your calls to your pager ......................................................... 51
Forwarding your calls, from a different terminal........................................... 48
Selective forwarding ................................................................................ 49

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HH
Hands-free (making or taking a call without lifting the receiver) ........................ 37
Hunt groups
Hunt group............................................................................................. 28
Temporarily leaving your hunt group ......................................................... 28
II
Identity
Hiding your caller's identity....................................................................... 43
Hiding your identity ................................................................................. 42
Identifying the terminal you are on............................................................. 40
Intrusion (into an internal conversation) .......................................................... 27
KK
Keys (programming a function on the free keys) ............................................. 34
LL
Loudspeaker
Adjusting loudspeaker volume during a conversation.................................... 38
Calling a correspondent on his loudspeaker................................................ 27
Switching on the loudspeaker during a call................................................. 38
MM
Making an external call.............................................................................. 18
Making an internal call............................................................................... 18
Malicious (reporting malicious calls) .............................................................. 43
Message
Consulting "call-me" messages ................................................................. 50
Consulting recorded messages .................................................................. 50

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Forwarding calls to a recorded message.................................................... 48
Sending a written message to an internal correspondent............................... 31
OO
Operator
Calling the operator................................................................................. 18
PP
Padlocking (your terminal)........................................................................... 51
Pager
Forwarding your calls to your pager ......................................................... 51
Replying when your pager sounds............................................................. 51
Parking (an external caller).......................................................................... 24
Picking up a call on another terminal............................................................ 22
Picking up a lost call .................................................................................. 22
Programmed key (calling using a programmed key) ....................................... 23
Programming
Customizing your terminal......................................................................... 34
Programming your personal code.............................................................. 36
Programming your personal directory......................................................... 35
Programming an appointment reminder......................................................... 40
Putting on hold
Parking an external caller......................................................................... 24
Putting a caller on common hold ............................................................... 29
Putting your caller on hold........................................................................ 21
Putting your caller on hold .......................................................................... 21

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RR
Receiving a call
Receiving a call ...................................................................................... 19
Receiving calls during a conversation ......................................................... 20
Redialling last number dialled ...................................................................... 39
Reporting malicious calls ............................................................................. 43
Ringer
Adjusting the ringer (tune and volume) ....................................................... 39
Answering a night service bell .................................................................. 25
SS
Saving a number, to call it later................................................................... 42
Secret
Hiding your identity ................................................................................. 42
Switching off the microphone (mute) ........................................................... 38
Switching from one caller to another (broker calls).......................................... 22
TT
Transferring a call...................................................................................... 21

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Lift the receiver or dial the number directly.
For example, press 9, followed by the number you want. The display screen will
show the number you have dialled. The icon relating to the line key will indicate
the status of your call:
Note: 9 is the default code for getting an outside line.
You can consult the codes for the ""AAtttteennddaanntt
ccaallll""and ""DDiirreecctt oouuttssiiddee lliinnee""functions
MMaakkiinngg aann iinntteerrnnaall ccaallll
Lift the receiver or dial the number you require or press a programmed key. The
display screen will show the name and number of the person you have called.
CCaalllliinngg tthhee ooppeerraattoorr
Lift the receiver.
Dial (for example) 0.
Note: 0 is the default code for the "Attendant call" function.