Ingenico Link/2500 User manual

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INGENICO–28‐32BoulevarddeGrenelle–75015Paris‐FRANCE
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www.ingenico.com
Link/2500
USERGUIDE
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UserGuide
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USERGUIDE• 2/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
Contents
1.Introduction__________________________________________________3
2.Presentation__________________________________________________5
2.1.Contentofthebox____________________________________________________5
2.1.1.Terminal______________________________________________________________________5
2.2.OverviewoftheLink/2500______________________________________________6
2.3.Keyboarddetailsandfunctionality_______________________________________8
3.Useoftheterminal___________________________________________9
3.1.Switchingofftheterminal______________________________________________9
3.2.Readingcard_________________________________________________________9
4.Installation__________________________________________________11
4.1.Recommendations___________________________________________________11
4.2.USBTerminalconnections_____________________________________________12
4.2.1.uUSB________________________________________________________________________12
4.3.Openingtrapdoor____________________________________________________12
4.4.SAMs&SIMs________________________________________________________13
4.5.Battery_____________________________________________________________14
4.5.1.Maincharacteristics___________________________________________________________14
4.5.2.Installingthebattery__________________________________________________________14
4.5.3.Chargingthebattery___________________________________________________________15
4.5.4.Changingthebattery__________________________________________________________16
5.Recommendations____________________________________________17
5.1.Safety______________________________________________________________17
5.2.Securityofyourterminal______________________________________________18
6.Standards___________________________________________________19
7.Troubleshooting______________________________________________21
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USERGUIDE• 3/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
1. Introduction
WehopethatyouwillbefullysatisfiedwithyournewterminalLink/2500.Thisterminalis
availableindifferentmodels.Pleaseselectbyyourselfinthisdocumentationitemsrelated
toyourmodel.
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Readthisguidetounderstandandmakethebestuseofyourterminal.
Itpresentsyouthenecessaryinformationaboutuse,installation,maintenance,safetyand
securityrecommendations.
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WARRANTY/SECURITY
Useonlythepowersupplyincludedwiththeproducttoensurebestperformanceand
safety.MaintenanceshouldonlybeprovidedbyIngenicoauthorizedtechnician.
Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.
ThissymbolindicatesanimportantWarning.
Thissymbolindicatesapieceofadvice.
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USERGUIDE• 4/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
AnyChangesormodificationsnotexpresslyapprovedbythepartyresponsiblefor
compliancecouldvoidtheuser'sauthoritytooperatetheequipment.
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Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothefollowing
twoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevice
mustacceptanyinterferencereceived,includinginterferencethatmaycauseundesired
operation.
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ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolled
environment.
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Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyother
antennaortransmitter.
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Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassB
digitaldevice,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.This
equipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnotinstalledand
usedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradio
communications.However,thereisnoguaranteethatinterferencewillnotoccurina
particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor
televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,the
userisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowing
measures:
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—Reorientorrelocatethereceivingantenna.
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—Increasetheseparationbetweentheequipmentandreceiver.
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—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe
receiverisconnected.
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—Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
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SAR tests are conducted using standard operating positions accepted by FCC the with the
devicetransmittingatitshighestcertifiedpowerlevelinalltestedfrequencybands.
Forhand-heldoperation,thisdevicehasbeentestedandmeetstheFCCRFexposure
Guidelineswhenusedwithanaccessorydesignatedforthisproductorwhenusedwithan
accessorythatcontainsnometal. Non‐compliancewiththeaboverestrictionsmayresult
in violation of RFexposureguidelines.
For mobile exposure condition use, for satisfying RF exposure compliance, the device must be
installed to provide a separate distance of at least 20 cm from all persons.
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USERGUIDE• 5/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
2. Presentation
2.1. Contentofthebox
2.1.1. Terminal
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ADVICE
Keepthepackaging.Itmustbere‐usedwhenevertheterminalisshipped.
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Link/2500terminalunit
Abatterypackdisconnected
Userguide
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USERGUIDE• 6/22Copyright©2012Ingenico
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2.2. OverviewoftheLink/2500
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Terminalunit
2’’4LCDDisplay
Smartcardreader
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Magneticcard
reader
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USERGUIDE• 7/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
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Weight
(withoutpaperrollnorbattery)
155g
Dimensions(Lxwxh)129x70x17mm
Electricalmainsnetwork100‐240VAC/50‐60Hz‐ClassIIequipment
ConnectionsonterminalTypeC
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USB
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seriallink
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Powerconnector
Compartmentwherearelocated:
•thebatterypack
•themodulesSAM1/SAM2/SIM1/SIM2
•the2ndSmartcardreader(optional)
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USERGUIDE• 8/22Copyright©2012Ingenico
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2.3. Keyboarddetailsandfunctionality
Somekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.
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Thefunctionskeyaccessesthe
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differentapplicationmenus
Theredkeycancelsthe
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procedureinprogress
Theyellowke
y
cancelsthelast
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characte
r
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Thegreenkeyvalidatesinput
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selectionsandinformation.
Itisalsousedtoswitchonthe
terminal
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USERGUIDE• 9/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
3. Useoftheterminal
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ADVICE
Beforetousetheterminal,alwayscheckiftherollofpaperispresent.
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3.1. Switchingofftheterminal
Ifthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminal
automaticallyshutsoff.
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Itmayalsobeswitchbypressingsimultaneouslyand (yellowkey)forone
second.
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Inordertorestarttheterminal,pressonthekeyboard.
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3.2. Readingcard
Magneticstripecard
Thecardcanbereadeitherfrombottomtotoporfromtoptobottom,withthestripe
facingtheterminal.
Usearegularmovementinordertoensureareliablecardreading.
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USERGUIDE• 10/22Copyright©2012Ingenico
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Smartcard
•Cardreader:insertthecardhorizontallywiththechipfacingupwardsandleavein
positionthroughoutthetransaction.
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Contactless
•Bringthecardfirmlyuptotheactivezone.Keepthe
cardclosetothereaderduringthetransaction
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•The4virtualLEDsaredisplayedduringthetransaction.
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Theterminalbehaviorforthecardholdermaydependon:
•Theterminalenvironment
•Localusage(language…)
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USERGUIDE• 11/22Copyright©2012Ingenico
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4. Installation
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4.1. Recommendations
LocationoftheLink/2500
Placethebaseonflatsurfacenearanelectricsocketandaccordingtothebasetothe
telephoneoranEthernetsocket.Theterminalshouldbeplacedfarfromanyveryhotzones,
protectedfromvibrations,dust,dampandelectromagneticradiation(computerscreen,
anti‐theftbarrieretc.).
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Operatingconditions
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Ambient
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temperaturefrom+0°Cto+50°C
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Maxrelativehumidity85%at+40°C
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Batterychargingconditions
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Ambient
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temperaturefrom+0°Cto+40°C
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Storageconditions
Ambient
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temperaturefrom
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‐20°Cto+55°C
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Maxrelativehumidity85%at+55°C
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USERGUIDE• 12/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
4.2. USBTerminalconnections
4.2.1.uUSB
•ThereisanUSBconnector(USBtypeC)ontherightsideoftheLink/2500Wireless
terminal(seebelowpicture).
•TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)
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*TypeCconnectordurability:upto10000matingcycles
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4.3. Openingtrapdoor
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CAUTION:
Switchofftheterminalbeforeopeningthetrapdoor.
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•Turntheterminalandunclipthetrapdoorbypushingontheclip
withasshownwiththearrowsonthepicture
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USB
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t
ype
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C
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ConnectorusedforPCtravel
charger,USBKey,etc…

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USERGUIDE• 13/22Copyright©2012Ingenico
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4.4. SAMs&SIMs
TheconnectormodulessecuritySAM/SIMislocatedinsidetheterminal,inaclosed
compartment.

•SAMsandSIMsareidentifiedbytheengravedmarksonthe
lowerhousing

•WhenintroducingaSAM/SIMinitsslot,besuretoputthecut
cornerasindicatedontheengravedmarks









SAM

2

Connector

(DualSIMterminals)
SIM

1

Connector

(DualSAMterminals)


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4.5. Battery
4.5.1.Maincharacteristics

CharacteristicsLi‐ion1200mAh
Charge
(powersupply‐1.0A)
50%capacityin1,5h;fullcapacityin4hours
Batterylife
•450transactionsinGPRSwithfullychargedbattery,
printingandbacklitactivated.
•CanremainpoweredONupto150hourswith
connectedGPRSlinkandterminalinsleepingstate
startingwithfullychargedbatteryandwithoutenergy
consumptionrelatedtobacklitorradiolink

*Thebatterycapacitydependsonthemodelofterminalanditsuse

4.5.2. Installingthebattery
WARNING
Checkthattheterminalisnotconnectedtothemainelectricnetwork.
•Turnyourterminalandunclipthebatterytrapdoorbypushingon
thebuttonasshownonthepicture

•Disengagethetrapdoor

•Takethebatterypackincludedinthebox

•Locatethebatterypackconnectorbesidethebattery
compartment

•Plugthebatterypackconnectoraccordingto
theconnectorlocatingsystemand(asshown
onpicture).
Verifythatitlocks.

•Placethebatterypackinitscompartment.

•Closethebatterycompartmenttrapdoor.















Batterycompartment




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
4.5.3. Chargingthebattery

¾Whendoesthebatteryneedtobecharged?
•Oninitialstart‐up,chargethebatteryfor16hoursundertheenvironmental
conditionsstatedabove
•Whenuseddaily,theterminalrechargesitsbatterieseachtimeitisplacedonits
base.Chargingisautomatic
•Whenusedwithaterminalpowersupply:connectthepowersupplytoLink/2500
powerconnector.

¾Howdoesthebatteryneedtobecharged?

•Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeand
autonomy(numberoftransactions)

Theoptimalconditionsareasfollows:
Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…)
Theoptimaltemperatureisbetween+15°Cand+25°C

¾Howcanthebatterybecharged?

Usingtheterminalpowersupply

•ConnecttheterminalpowersupplyunittotheterminaltypeCconnectorlocatedon
therightsideoftheterminal.

•Connectthepowersupplyunittothepowersupplymainsnetwork

•Checktoseeifthebatterysymbolisflashingormoving(=batterycharging)


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
4.5.4. Changingthebattery
ItisimperativetouseabatteryauthorizedbyIngenico.
ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico.

•Turnitoffbypressingsimultaneouslyand (yellowkey)forabout
onesecond
•Removethebatterytrapdoor(seesection4.5.2“installingbattery”)

•Liftthebatteryandremoveitfromitscompartment

•Carefullydisconnectbattery,followingtheinstructionsbelow.


•Informtheterminalthatbatterywillbereplaced(*).Donotstarttheterminalor
connectingterminalpowersupplywithoutbattery.
•Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2
“Installingbattery”
•Closethebatterytrapdoorandchargethenewbattery.Seesection"0“Charging
theBattery"
•Inordertopreservetheenvironment,disposeusedbatteryincompliancewith
currentcountryrecyclinglegislation.
(*)Theterminalmemorizesthatthereisnobatterysimplybypoweringup.Itwillthen
correctlyperform‐fullrechargewiththenextbattery.



Disconnect
,

p
ull
Connect
,

p
ush


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R1190001900700002 Allrightsreserved

5. Recommendations
5.1. Safety
PoweringdowntheLink/2500:
DisconnecttheLink/2500powersupplyblockadapterfromtheelectricalmains
network.
Lithiumcell
TheLink/2500isfittedwithaninternallithiumcellwhichcanonlybeaccessedbya
qualifiedtechnician.
Battery
 Link/2500isfittedwithbatteryspeciallydesignedforthisterminal.
•OnlyusetheappropriatechargersandbatterieslistedintheIngenico’scatalogue.
•Donotshort‐circuitthebattery.
•Donotattempttoopenthebatterycontainer.
•Usedbatteriesmustbedisposedofattheappropriatedsites.

Warning
Thereisariskofexplosionifthebatteryisincorrectlyreplacedorisplacedinafire.

SAM1/(SIM2)/SIM1(SAM2)readers’compartment
Thetrapdoorforbattery,SAM1(SIM2)/SIM1(SAM2),readerslocatedunderneaththe
terminal,mustbeinplaceduringthenormaloperationoftheterminal.Seesections
"RemovalofSAM1/SAM2/SIM,modules"aswellas"Connectingthebattery".
Onairplanes
Yourhandsetmustbeswitchedoffbyremovingthebatterypack.Removethe
batteryfromtheterminalwhenonanairplane.
Non‐compliancewiththesesafetyrulesmayresultinlegalactionand/orabanon
lateraccesstocellularnetworkservices.
Explosionareas
Certainregulationsrestricttheuseofradioequipmentinchemicalplants,fueldepots
andanysitewhereblastingiscarriedout.Youareurgedtocomplywiththese
regulations.Theterminalshallbeprotectedbyaspeciallyfittedandcertifiedcover
enablinguseinproximitytoafuelpump.
Electronichealthappliances
Yourhandsetisaradiotransmitterwhichmayinterferewithhealthappliances,such
ashearingaids,pacemaker,hospitalequipment,etc.
Yourdoctorortheequipmentmanufacturerwillbeabletoprovideyouwith
appropriateadvice.








USERGUIDE• 18/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
5.2. Securityofyourterminal
YourdevicefulfilscurrentapplicablePCIPTSsecurityrequirements.
Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It
isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould
check,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusual
wiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,the
chipcardreaderoranyotherpartofyourterminal.Suchcheckswouldprovidewarningof
anyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourof
individualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.
Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurther
useoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,you
shouldcontacttheterminalhelpdeskimmediately.
Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto
staffthathavebeenindependentlyverifiedasbeingtrustworthy.
Theterminalmustneverbeputinorleftatalocationwhereitcouldbestolenorreplaced
byanotherdevice.





CAUTION
PositioningoftheterminaloncheckstandmustbeinsuchawaytomakecardholderPIN
(PersonalIdentificationNumber)spyinginfeasible.
Installingdeviceonanadjustablestandmustbeinsuchawaythatconsumerscanswivel
theterminalsidewaysand/ortiltitforwards/backwardstoapositionthatmakesvisual
observationofthePIN‐entryprocessdifficult.
Positioningofin‐storesecuritycamerassuchwaythatthePIN‐entrykeypadisnotvisible.
NEVERaskthecustomertodivulgetheirPINCode.Customersshouldbeadvisedtoensure
thattheyarenotbeingoverlookedwhenenteringtheirPINCode.







USERGUIDE• 19/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved

6. Standards
CEMark

TheCEmarkingindicatesLink/2500complieswiththerequirementsofEuropeanDirective
1999/5/ECof9March1999onRadioandTelecommunicationsTerminalEquipmentfor:

•Theprotectionofthehealthandthesafetyoftheuserandanyotherperson.
•Theprotectionrequirementswithrespecttoelectromagneticcompatibility.

Andcomplieswithharmonisedstandards.

DependingLink/2500modelinvolvedstandards‐are:

EUDirectives:
AccordingtoharmonisedEUstandards:
ProductProductTypeStandardsIssuedate
1999/5/EC

(R&TTEDirective)
LinK/2500

Allproducttype

EN60950‐1
2006+/A11:2009
+/A1:2010
+/A12:2011
+/AC:2011
+/A2:2013
ContactLess
EN302291‐1/2
EN301489‐1
EN301489‐3
ETSIEN300330‐3
2005
2008
2002
2015
GSM/GPRS/UMTS

EN301489‐1
EN301489‐7
EN301489‐24
EN301511
EN301908‐1
EN301908‐2
EN62311
2008
2005
2007
2003
2010
2010
2008
2011/65/EU

(RoHSDirective)Allproducttype

EN505812012

*Note:certificationmustbeconfirmaftermassproduction.




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USERGUIDE• 20/22Copyright©2012Ingenico
R1190001900700002 Allrightsreserved

Environnent(WEEE,BatteriesandPackaging)
ThisproductislabeledinaccordancewithEuropeanDirectives2002/96/ECconcerning
WasteElectricalandElectronicEquipment(WEEE)and2006/66/ECconcerningBatteries
andAccumulators.Thoseprovisionsarerequiringproducersandmanufacturerstobecome
liablefortake‐back,treatmentandrecyclinguponendoflifeofequipmentandbatteries.

TheassociatedsymbolmeansthatWEEEandwastebatteriesmustnotbethrown
awaybutcollectedseparatelyandrecycled.

Ingenicoensuresthatefficientcollectionandrecyclingschemesareset‐upforWEEEand
batteriesaccordingtothelocalregulationofyourcountry.Pleasecontactyourretailersfor
moredetailedinformationaboutthecompliancesolutioninplacefordisposingofyourold
productandusedbatteries.
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Packagingwastemustalsobecollectedseparatelytoassureaproperdisposalandrecycling.
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Pleasenotethatproperrecyclingoftheelectricalandelectronicequipmentandwaste
batterieswillensuresafetyofhumanhealthandenvironment.
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