alcatraz Rock User manual

The Rock
Install Guide

Mount 2-gang switch box in wall
Alternate corridor install for tight spaces
Installation to be performed only by certified installer
Power Sourcing Requirement: PoE+ (802.3at Type 2) 30W
Unit to be powered by UL294B certified IEEE PoE+ 802.3at Type 2 Power
Sourcing Equipment using unshielded cat5e or better cable with a maximum
cable length of 330 feet (100 meters)
A ULC 60839-11-1 Listed power supply with appropriate grade is required to be
provided for ULC installations
Wiegand/OSDP Badge Reader max cable length: 5 ft - 22 AWG (1.5 m)
Wiegand Panel max cable length: 500 ft - 22 AWG (152 m), 300 ft - 24 AWG (91 m)
OSDP Panel max cable length: 4000 ft - 24 AWG (1,219 m),
max length between nodes: 1640 ft - 24 AWG (500 m)
Complies with US FDA performance standards for laser products except for
deviations pursuant to Laser Notice No. 50, dated June 24, 2007
CAUTION: Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure
ATTENTION: L’utilisation de commandes, réglages ouinstructionsautres que ceux
spécifiés ci-dessus présenteunrisque d’exposition dangereuse aux radiations
Step 1 –Installation Prerequisite
Parts Included
1x Alcatraz Rock
1x Wall mount
1x Wiring harness
1x Wall release tool
4x Cable ties
4x Mounting screws #6-32
Required Tools and Supplies
2-Gang switch box
Gel filled B connectors or equivalent
22/6 cable, 5-9 conductor, Genesis 12061109 or equivalent (Wiegand)
4 conductor shielded twisted pair, Belden 3107A or equivalent (OSDP)
Level
Measuring tape
Wire stripper / cutter
Phillips screwdriver
Install on door opening side
62” (157cm) from floor
to center of box
62” (157cm) to center
½” (13mm) minimum
Screw tabs must be in
vertical position
Badge reader
mounted at
standard height
Lenses towards users
using door
Position close to corner:
leave minimum of 3” (76mm) of space for
cooling and for tool to remove Rock
For best performance,
place within 6” (150mm) of door
Leave minimum of ½” (13mm)
between 2-gang switch box
and door frame
2-gang
switch box
Leave minimum of 3” (76mm) of
space on outer edge for cooling
and for tool to remove Rock

Wire cable harness to badge reader and access control panel
Step 2 –
Connection Overview
OSDP wiring table
Wiegand wiring table
Wiring Harness Connections
CAUTION: Incorrect wiring may cause permanent damage
ATTENTION: Un mauvais câblage peut causer des dommages irréversibles
* Wires in RED are required
* Wires in RED are required
LED wires are required for wiegand installations
For wiegand installations that require 1-Wire LED control, ONLY connect
the ORANGE wire (Panel LED Green) to the LED terminal on the panel
It is possible to reuse existing Wiegand wiring for OSDP, however, using
simple stranded cable typical of Wiegand access control readers does
not meet RS485 twisted pair recommendations
For OSDP cable lengths greater than 200ft. (61M) or EMF interference,
install 120Ω +/- 2Ω resistor across RS-485 termination ends
Alcatraz
Rock
Unshielded
Cat5e/Cat6
Badge
Reader
Access
Control
Panel
PoE+ Ethernet
OSDP/Wiegand Cable
Rock connectorReader & Panel Wires
OSDP/Wiegand Cable
READER
PANEL
~1.5m / 5ft
+12v * RED
GND * BLACK
+ RS485A * GREEN
– RS485B * WHITE
Beeper YELLOW
Tamper VIOLET
Hold BLUE
LED Green ORANGE
LED Red BROWN
+12v * RED
GND * BLACK
D0 * GREEN
D1 * WHITE
Beeper YELLOW
Tamper VIOLET
Hold BLUE
LED Green * ORANGE
LED Red * BROWN
BLACK
Badge
Reader
GRAY
Access
Control
Panel

Plug in and retain cables
Step 4 –
Included cable ties
Cable ties secured
and trimmed
Cable tie
attachment point
Pre-loop cable
ties to post
Thread cables through and attach
wall plate to 2-gang box
Step 3 –
Attach wall plate to 2-gang box with provided flat head screws, paying
attention to point the arrow towards door
Installed screw heads must be flush to the wall plate. Protruding screw
heads will cause interference when installing the Rock onto the wall plate
Check level on wall plate
Arrow towards door
Use flat surface on
side of cable tunnel
to check level and
adjust as needed
PoE+ Ethernet
Wiring harness

Attach Alcatraz Rock to wall plate
Step 5 –
To remove Rock from wall plate, press spring pin hidden behind the vent mesh
Press narrow edge onto wallplate at slight angle
Pivot to latch Rock into place
The Rock has TAMPER detection: Removal of Rock from wall plate
will result in TAMPER signal assertion to ACS
CAUTION:
Do not press
on glass lens
cover during
installation,
glass may
break
ATTENTION:
Lors de
l’installation,
ne pas appuyer
sur le couvercle
en verre de la
lentille pour ne
pas le briser
Spring Pin
Release Opening
Spring Pin Release Tool
(3mm metal shaft)
or 3mm Hex Key
Post installation check
Step 6 –
One or more of the following status icons may be present in the status bar on
the display after bootup
The installation is not complete if any of the following errors are
present, these errors must be resolved to complete the installation
Rock Power up
The Rock must have PoE+ (802.3at Type 2, minimum 30W) plugged into a
reliable source to provide the Rock with sufficient power
The bootup sequence will not be successful if the Rock does not have
sufficient power, and may go into a reboot loop
Booting
A circular progress bar appears in the main
display to indicate booting and will complete in
approximately 2 min
Running
By default all new Rocks start in demo mode
until configured - this will be indicated by the
word DEMO down the left side of the display
QR Code read active
Server connection bad
Not on-boarded to server
Person in range
*No PoE+ Power
*Bad network connection
*No Panel Power
*Tamper detected
* Must be resolved before completing install
1
1
1
2
2
No PoE+
Power
No Panel
Power
Bad Network
Connection

Troubleshooting Icons –
Post installation functionality verification
Step 7 –
1. Make sure all fault messages are cleared (see step 6)
2. Swipe badge* (badge must have access to door in ACS)
a) Rock and badge reader will flash the same color
b) Gray badge icon turns green
Door should unlock and the installation is now complete, you may
proceed with commissioning - to access the User Guide scan the QR
code on the back cover of this document
*If a mask is being worn, an animation to pull down the mask will be
displayed - it is not necessary to remove the mask to swipe badge
2a:
Match LED color on Rock and badge reader
2b:
Gray to Green badge icon
Booting Progress bar for the Rock
powering on.
Power cycle if the bootup does
not complete. Check PoE+ is
minimum 802.3at Type 2, 30W.
No PoE+
Power
No PoE+ power has been
detected.
Check PoE+ power source.
Minimum 802.3at Type 2, 30W.
No Panel
Power
No panel power has been
detected. Check ACS power source.
Bad
Network
Connection
The following may scroll:
IP:0.0.0.0, SN:0.0.0.0,
GW:0.0.0.0, SRV:onboarding.
alcatraz.ai(?).
Check for loose network
connections.
Tamper Rock is removed from
mount.
Check that the Rock is secure
to the wall.
Internal
Comms
Down
Internal communications
are down.
Power cycle. Contact Support if
it persists.
QR Code
Receptive
Icon is able to read an
Alcatraz AI generated QR
code shown to the camera.
Icon will disappear after
Onboarding.
QR Config
Accepted
Rock accepts network
configurations after
scanning in QR code.
If not displayed after a QR
code scan, try holding QR code
further away, or print QR code
on a piece of paper
No Server
Connection
Rock cannot connect to the
server running the Alcatraz
AI Admin Portal.
Check that required ports are
open and firewall rules are
properly configured.
Not
Onboarded
Rock has not been
onboarded to the Alcatraz
AI Admin Portal.
The icon will disappear once the
Rock is onboarded and status
in Alcatraz AI Admin Portal
shows Active and Online.

ROCK-1 ALCATRAZ FACIAL AUTHENTICATION
ACCESS CONTROL DEVICE
Part Number S10-0001
Input Power PoE+ (42.5 to 57V DC) Rock Power Consumption 10W Typical at 25C
12VDC Pass-through from Access Control Panel, Max 300mA
Badge Reader Output 12VDC 200mA
Operating Temp -20º – 66ºC (-4º – 150ºF), UL Tested: 0º – 49ºC
Humidity Relative humidity 10-90% non condensing
Weight 709g (1lb 9oz)
Size W 13.2cm (5.2”) x H 12.2cm (4.8”) x D 8.3cm (3.3”)
FCC
CE Marking
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
CAUTION: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to
operate this equipment.
ATTENTION: Tout changement ou toute modification apportés à cet appareil sans l’approbation expresse du fabricant risque
d’invalider l’autorisation relative à son utilisation.
Equipment not intended for connection to telephone, or outside wiring as covered by Article 800 in the
National Electrical Code, NFPA 70
Ethernet/PoE+ and Wiegand Cable to Reader and Panel are Class II/Power Limited
Max number of face/templates enrolled shall not exceed 10,000
Alcatraz AI hereby declares that these facial authentication devices are in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
WARNING: This product can expose you to chemicals including DINP, which is known to the State of California
to cause cancer, and DIDP, which is known to the State of California to cause birth defects or other reproductive
harm. For more information go to www.P65Warnings.ca.gov.
AVERTISSEMENT: Ce produit peut vous exposer aux produits chimiques, dont DINP, connu de l’Etat de
Californie pour causer le cancer et DIDP, connu de l’Etat de Californie pour causer des anomalies congéniales ou
d’autres dommages reproductifs. Pour plus d’informations, visitez le site www.P65Warnings.ca.gov.
©2021 Alcatraz AI, Inc., All rights reserved
Need Support?
To access the knowledge base or submit a ticket,
visit: support.alcatraz.ai
or call: 1 [phone], option 2for support
Alcatraz AI, Inc.
1808 El Camino Real
Redwood City, California 94063
541-0001-00-00 Rev. 3.1 www.alcatraz.ai Scan for User Guide