The manufacturer warrants for 3 years of the product
to be free from defects in workmanship or material
(excluding re-calibration) in normal service from the
date of purchase. Manufacturer’s obligation under this
warranty is limited to replacing, adjusting or repairing
the unit if returned along with proof of purchase. This
warranty is void if the unit has been tampered with,
damaged or abused in any way.
It is our aim to provide you with quality products that you can trust. Our products
come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or a refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
The Guarantee
The product is guaranteed to be free from defects in workmanship and parts
for a period of 3 years from date of purchase. Defects that occur within this
warranty period, under normal use and care, will be repaired, replaced or refunded
at our discretion, solely at our option with no charge for parts and labour. The
benefits conferred by this warranty are in addition to all rights and remedies in
respect of the product that the consumer has under the Trade Practices Act and
similar state laws.
Proof of Purchase
This warranty is valid for the original purchase and is not transferable. Please keep
your purchase docket or receipt as proof of purchase and as proof of date
on which the purchase was made. The purchase docket (or a copy) or receipt must
be presented with the warranty when making a claim under this warranty.
Service during the Warranty Period
To claim for warranty, contact us on 1300 800 200 or support@andatech.com.au to
get an RA# (Return Authorisation Number). Ensure that the RA# is clearly stated
on the outside of the packaging and that the product is properly packaged so that
no damage occurs to the product during transit. Shipping of the product back to us
for warranty will be at your cost. A product return without the RA# or proof of
purchase will not be accepted.
Extent of Warranty
This warranty is limited to defects in workmanship or parts. All defective products
or parts will be repaired or replaced. This warranty does not cover manuals and
packaging.
Normal Wear and Tear
This warranty does not cover normal wear and tear to the product or parts.
Exclusions
This warranty does not cover:
• Calibration costs.
• Any defect caused by an accident, misuse, abuse, improper operation, lack of
reasonable care, unauthorised modification, loss of parts, tampering or
attempted repair by a person not authorised by the distributor.
• Any product that has been damaged by a lightning strike either directly or
indirectly or a main power surge or liquid ingress.
• The product if it is located outside of Australia.
• Any damage caused by improper power input or improper cable connection.
